Assisted Living and Memory Care
Golden Horizons
13631 East Shore Road, Crosslake, MN 56442 · Map
Licensed for 35 residents · GOLDEN HORIZONS
Golden Horizons is a state-licensed assisted living, memory care community in Crosslake, Minnesota. It is licensed for 35 residents. Lilisity publishes no score or ranking for this community; the details below come from the state licensing record.
Prices
This community does not publish its prices.
Area costs
Lilisity’s independent report
What the public record shows
Gathered by Lilisity from state and federal sources. Communities can’t edit this part of the page.
License
Active, 35 residents
Assisted Living Facility Dementia Care 422994, current license dated Nov 1, 2025. Licensee GOLDEN HORIZONS.
Nearest emergency room
14.6 miles
Cuyuna Regional Medical Center, rated 3 of 5 stars by CMS.
Side by side with nearby communities
The 4 nearest communities that offer assisted living, by straight-line distance. Prices are starting prices each community publishes; we never show estimates.
| Community | Distance | Licensed capacity | Published starting price | License | Inspection citations |
|---|---|---|---|---|---|
| Golden Horizons this community | 35 | Not published | Active | 3 substantiated | |
| Whitefish at the Lakes Sr Living | 1.2 mi | 112 | Not published | Active | 1 substantiated |
| Caring Hearts Senior Community | 9.9 mi | 18 | Not published | Active | 1 substantiated |
| Shiloh Assisted Living | 10.1 mi | 70 | Not published | Active | 0 substantiated |
| Brookside Assisted Living | 13.1 mi | 15 | Not published | Active | 1 substantiated |
State inspection record3 substantiated
- Last evaluation
- February 26, 2025
- Evaluations on record
- 2
- Investigations substantiated
- 3 kept 7 years
- Inconclusive
- 1 kept 4 years
- Unsubstantiated
- 1 kept 3 years
Most recent evaluation (February 26, 2025, state report FC1411)
MDH: “On February 24, 2025, through February 26, 2025, the Minnesota Department of Health conducted a full survey at the above provider.”
Survey completed February 26, 2025: 16 correction orders
- Tag 470: 144G.41 Subdivision 1 Minimum requirements Level 2, widespread scope, scope/level letter F
Details
Summary: MDH found the licensee failed to ensure the clinical nurse supervisor (CNS) developed and implemented a staffing plan to determine staffing levels to meet the needs of all residents, which included reviewing the staffing plan at least twice per year and failed to post a daily work schedule at the beginning of each work shift.
MDH’s finding, as written: “Based on interview and record review, the licensee failed to ensure the clinical nurse supervisor (CNS) developed and implemented a staffing plan to determine staffing levels to meet the needs of all residents, which included reviewing the staffing plan at least twice per year and failed to post a daily work schedule at the beginning of each work shift. This had the potential to affect all residents, staff, and visitors. [...]”
Rule cited: “(11) develop and implement a staffing plan for determining its staffing level that: (i) includes an evaluation, to be conducted at least twice a year, of the appropriateness of staffing levels in the facility; (ii) ensures sufficient staffing at all times to [...]”
- Tag 480: 144G.41 Subdivision 1 Subd. 1a (a-b) Minimum requirements; required food services Level 2, widespread scope, scope/level letter F · correction period: Please refer to the FBEIR for any compliance dates
Details
Summary: MDH found the licensee failed to ensure food was prepared and served according to the Minnesota Food Code.
MDH’s finding, as written: “Based on observation, interview, and record review, the licensee failed to ensure food was prepared and served according to the Minnesota Food Code. This practice resulted in a level two violation (a violation that did not harm a resident's health or safety but had the potential to have harmed a resident's health or safety, but was not likely to cause serious injury, impairment, or death), and is issued at a widespread scope (when problems are pervasive or represent a systemic failure that has [...]”
Rule cited: “(a) Except as provided in paragraph (b), food must be prepared and served according to the Minnesota Food Code, Minnesota Rules, chapter 4626. [...]”
- Tag 485: 144G.41 Subdivision 1.a (a) Minimum requirements; required food services Level 1, widespread scope, scope/level letter C · correction period: Twenty-one (21) days
Details
Summary: MDH found the licensee failed to ensure the Assisted Living contract did not require any resident to include and pay for meals as a part of their assisted living package fee.
MDH’s finding, as written: “Based on interview and record review, the licensee failed to ensure the Assisted Living contract did not require any resident to include and pay for meals as a part of their assisted living package fee. This had the potential to affect all residents of the facility. [...]”
Rule cited: “All assisted living facilities must offer to provide or make available at least three nutritious meals daily with snacks available seven days per week, according to the recommended dietary allowances in the United States Department of Agriculture (USDA) [...]”
- Tag 500: 144G.41 Subd. 2 Policies and procedures Level 2, widespread scope, scope/level letter F · correction period: Twenty-One (21) days
Details
Summary: MDH found the licensee failed to show they had met the requirements of licensure, by attesting the managerial officials who were in charge of the day-to-day operations, had developed and implemented current policies and procedures, as required.
MDH’s finding, as written: “Based on interview and record review, the licensee failed to show they had met the requirements of licensure, by attesting the managerial officials who were in charge of the day-to-day operations, had developed and implemented current policies and procedures, as required. [...]”
Rule cited: “Each assisted living facility must have policies and procedures in place to address the following and keep them current: (1) requirements in section 626.557, reporting of maltreatment of vulnerable adults; (2) conducting and handling background studies on [...]”
- Tag 510: 144G.41 Subd. 3 Infection control program Level 2, isolated scope, scope/level letter D · correction period: Seven (7) days
Details
Summary: MDH found the licensee failed to establish and maintain an infection control program to comply with accepted health care, medical, and nursing standards for infection control for one of one
MDH’s finding, as written: “Based on observation, interview, and record review, the licensee failed to establish and maintain an infection control program to comply with accepted health care, medical, and nursing standards for infection control for one of one employee (unlicensed personnel/ULP-F). [...]”
Rule cited: “(a) All assisted living facilities must establish and maintain an infection control program that complies with accepted health care, medical, and nursing standards for infection control. [...]”
Show all 16
- Tag 550: 144G.41 Subd. 7 Resident grievances; reporting maltreatment Level 2, widespread scope, scope/level letter F · correction period: Twenty-One (21) days
Details
Summary: MDH found the licensee failed to post in a
MDH’s finding, as written: “Based on observation, interview, and record review, the licensee failed to post in a conspicuous place, information about the facility's grievance procedure with the required content. This had the potential to affect the licensee's current residents, staff, and visitors. [...]”
Rule cited: “All facilities must post in a conspicuous place information about the facilities' grievance procedure, and the name, telephone number, and email contact information for the individuals who are responsible for handling resident grievances. [...]”
- Tag 680: 144G.42 Subd. 10 Disaster planning and emergency preparedness Level 2, widespread scope, scope/level letter F · correction period: Twenty-one (21) days
Details
Summary: MDH found the licensee failed to develop a written
MDH’s finding, as written: “Based on observation, interview, and record review, the licensee failed to develop a written emergency preparedness plan (EPP) with all the required content defined in Appendix Z. This had the potential to affect residents receiving services under the assisted living license, staff, and visitors. [...]”
Rule cited: “(a) The facility must meet the following requirements: (1) have a written emergency disaster plan that contains a plan for evacuation, addresses elements of sheltering in place, identifies temporary relocation sites, and details staff assignments in the event [...]”
- Tag 775: 144G.45 Subd. 2. (a) Fire protection and physical environment Level 2, widespread scope, scope/level letter F · correction period: Seven (7) days · fine: $500.00 assessed
Details
Summary: MDH found the licensee failed to comply with the requirements of Minnesota State Fire Code Rules, Chapter 7511.
MDH’s finding, as written: “Based on observation, interview, and record review, the licensee failed to comply with the requirements of Minnesota State Fire Code Rules, Chapter 7511. This had the potential to directly affect all residents, staff, and visitors. [...]”
Rule cited: “Each assisted living facility must comply with the State Fire Code in Minnesota Rules, chapter 7511, and:”
- Tag 800: 144G.45 Subd. 2 (a) (4) Fire protection and physical environment Level 2, pattern scope, scope/level letter E · correction period: Seven (7) days
Details
Summary: MDH found the licensee failed to provide the physical environment in a continuous state of good repair and operation with regard to the health, safety, and well-being of the residents.
MDH’s finding, as written: “Based on observation and interview, the licensee failed to provide the physical environment in a continuous state of good repair and operation with regard to the health, safety, and well-being of the residents. This had the potential to directly affect more than a limited number of residents, staff, and visitors. [...]”
Rule cited: “(4) keep the physical environment, including walls, floors, ceiling, all furnishings, grounds, systems, and equipment in a continuous state of good repair and operation with regard to the health, safety, comfort, and well-being of the residents in accordance [...]”
- Tag 810: 144G.45 Subd. 2 (b-f) Fire protection and physical environment Level 2, widespread scope, scope/level letter F · correction period: Twenty-one (21) days
Details
Summary: MDH found the licensee failed to develop the fire safety and evacuation plan with required content, and provide required training and drills.
MDH’s finding, as written: “Based on record review and interview, the licensee failed to develop the fire safety and evacuation plan with required content, and provide required training and drills. This had the potential to directly affect all residents, staff, and visitors. [...]”
Rule cited: “(b) Each assisted living facility shall develop and maintain fire safety and evacuation plans. [...]”
- Tag 910: 144G.50 Subd. 2 (a-b) Contract information Level 1, widespread scope, scope/level letter C · correction period: Twenty-one (21) days
Details
Summary: MDH found the licensee failed to execute a written contract with the required content for one of one resident (R1).
MDH’s finding, as written: “Based on interview and record review, the licensee failed to execute a written contract with the required content for one of one resident (R1). This practice resulted in a level one violation (a violation that has no potential to cause more than a minimal impact on the resident and does not affect health or safety), and was issued at a widespread scope (when problems are pervasive or represent a systemic failure that has affected or has potential to affect a large portion or all of the [...]”
Rule cited: “(a) The contract must include in a conspicuous place and manner on the contract the legal name and the health facility identification of the facility. [...]”
- Tag 930: 144G.50 Subd. 2 (d-e; 1-4) Contract information Level 1, widespread scope, scope/level letter C · correction period: Twenty-one (21) days
Details
Summary: MDH found the licensee failed to execute a written assisted living contract with the required content for one of one resident (R1).
MDH’s finding, as written: “Based on interview and record review, the licensee failed to execute a written assisted living contract with the required content for one of one resident (R1). This practice resulted in a level one violation (a violation that has no potential to cause more than a minimal impact on the resident and does not affect health or safety) and was issued at a widespread scope (when problems are pervasive or represent a systemic failure that has affected or has the potential to affect a large portion or [...]”
Rule cited: “(d) The contract must include a description of the facility's complaint resolution process available to residents, including the name and contact information of the person representing the facility who is designated to handle and resolve complaints. [...]”
- Tag 1060: 144G.52 Subd. 9 Emergency relocation Level 2, isolated scope, scope/level letter D · correction period: Twenty-one
Details
MDH’s finding, as written: “Based on interview and record review, the licensee failed to provide a written notice with the required content for an emergency relocation to the legal representative of the emergency relocation for one of two residents (R1) who were hospitalized. [...]”
Rule cited: “(a) A facility may remove a resident from the facility in an emergency if necessary due to a resident's urgent medical needs or an imminent risk the resident poses to the health or safety of another facility resident or facility staff member. [...]”
- Tag 1650: 144G.70 Subd. 4 (f) Service plan, implementation and revisions to Level 2, pattern scope, scope/level letter E · correction period: Twenty-one (21) days
Details
Summary: MDH found the licensee failed to ensure the service plan included the required content for two of three
MDH’s finding, as written: “Based on observation, interview, and record review, the licensee failed to ensure the service plan included the required content for two of three residents (R1, R3). This practice resulted in a level two violation (a violation that did not harm a resident's health or safety but had the potential to have harmed a resident's health or safety, but was not likely to cause serious injury, impairment, or death) and was issued at a pattern scope (when more than a limited number of residents are [...]”
Rule cited: “(f) The service plan must include: (1) a description of the services to be provided, the fees for services, and the frequency of each service, according to the resident's current assessment and resident preferences; (2) the identification of staff or [...]”
- Tag 2040: 144G.81 Subdivision 1 Fire protection and physical environment Level 2, isolated scope, scope/level letter D · correction period: Two (2) days
Details
Summary: MDH found the licensee failed to mitigate a safety risk identified in the facility hazard vulnerability assessment of the physical environment.
MDH’s finding, as written: “Based on observation, record review, and interview, the licensee failed to mitigate a safety risk identified in the facility hazard vulnerability assessment of the physical environment. [...]”
Rule cited: “An assisted living facility with dementia care that has a secured dementia care unit must meet the requirements of section 144G.45 and the following additional requirements: (1) a hazard vulnerability assessment or safety risk must be performed on and around [...]”
- Tag 2260: 144G.90 Subd. 3 Notice of dementia training Level 1, widespread scope, scope/level letter C · correction period: Twenty-one (21) days
Details
Summary: MDH found the licensee failed to provide in written or electronic form to residents, families, or other persons who requested it, an accurate description of the dementia care training program with the required content.
MDH’s finding, as written: “Based on interview and record review, the licensee failed to provide in written or electronic form to residents, families, or other persons who requested it, an accurate description of the dementia care training program with the required content. [...]”
Rule cited: “An assisted living facility with dementia care shall make available in written or electronic form, to residents and families or other persons who request it, a description of the training program and related training it provides, including the categories of [...]”
Fines assessed by MDH
- Tag 775 (144g.45 Subd. 2. (a) - Fire Protection And Physical Environment): $500.00
Total fines assessed, as printed in the letter: $500.00.
Earlier evaluations (1)
- May 25, 2022: report U2FM11 · 16 correction orders
Details
Survey completed May 25, 2022: 16 correction orders
- Tag 110: 144G.10 Subdivision 1a Assisted living director license required Level 2, widespread scope, scope/level letter F · correction period: Two (2) days
Details
Summary: MDH found the licensee failed to ensure the licensed assisted living director (LALD) was listed as the Director of Record for the licensee.
MDH’s finding, as written: “Based on interview and record review, the licensee failed to ensure the licensed assisted living director (LALD) was listed as the Director of Record for the licensee. This had the potential to affect all the licensee's residents, staff and visitors. [...]”
Rule cited: “Each assisted living facility must employ an assisted living director licensed or permitted by the Board of Executives for Long Term Services and Supports.”
- Tag 480: 144G.41 Subd 1 (13) (i) (B) Minimum requirements Level 2, widespread scope, scope/level letter F · correction period: Twenty-one (21) days
Details
Summary: MDH found the licensee failed to ensure food was prepared and served according to the Minnesota Food Code.
MDH’s finding, as written: “Based on observation, interview and record review, the licensee failed to ensure food was prepared and served according to the Minnesota Food Code. This practice resulted in a level two violation (a violation that did not harm a resident's health or safety but had the potential to have harmed a resident's health or safety) and was issued at a widespread scope (when problems are pervasive or represent a systemic failure that has affected or has the potential to affect a large portion or all the [...]”
Rule cited: “(13) offer to provide or make available at least the following services to residents: (i) at least three nutritious meals daily with snacks available seven days per week, according to the recommended dietary allowances in the United States Department of [...]”
- Tag 490: 144G.41 Subd 1 (13) (ii)-(vii) Minimum requirements Level 2, widespread scope, scope/level letter F · correction period: Twenty-One (21) days
Details
Summary: MDH found the licensee failed to have daily programs of social and recreational activities based on individual and group interests, physical, mental, and psychosocial needs posted and available to residents and visitors.
MDH’s finding, as written: “Based on observation, interview and record review, the licensee failed to have daily programs of social and recreational activities based on individual and group interests, physical, mental, and psychosocial needs posted and available to residents and visitors. This had the potential to affect nine residents of the facility. [...]”
Rule cited: “(ii) weekly housekeeping; (iii) weekly laundry service; (iv) upon the request of the resident, provide direct or reasonable assistance with arranging for transportation to medical and social services appointments, shopping, and other recreation, and provide [...]”
- Tag 630: 144G.42 Subd. 6 (b) Compliance with requirements for reporting ma Level 2, widespread scope, scope/level letter F · correction period: Seven (7) days
Details
Summary: MDH found the licensee failed to ensure an individual abuse prevention plan was developed to include the required content for three of three residents (R1, R2, R3).
MDH’s finding, as written: “Based on interview and record review, the licensee failed to ensure an individual abuse prevention plan was developed to include the required content for three of three residents (R1, R2, R3). [...]”
Rule cited: “(b) The facility must develop and implement an individual abuse prevention plan for each vulnerable adult. [...]”
- Tag 1440: 144G.62 Subd. 4 Supervision of staff providing delegated nurs Level 2, widespread scope, scope/level letter F · correction period: Twenty-One (21) days
Details
Summary: MDH found the licensee failed to ensure direct supervision of staff performing delegated tasks was provided within 30 calendar days after the date on which the individual begins working for the licensee for two of two unlicensed personnel
MDH’s finding, as written: “Based on observation, interview and record review, the licensee failed to ensure direct supervision of staff performing delegated tasks was provided within 30 calendar days after the date on which the individual begins working for the licensee for two of two unlicensed personnel ((ULP)-D and ULP-E). [...]”
Rule cited: “(a) Staff who perform delegated nursing or therapy tasks must be supervised by an appropriate licensed health professional or a registered nurse according to the assisted living facility's policy where the services are being provided to verify that the work [...]”
Show all 16
- Tag 1620: 144G.70 Subd. 2 (c-e) Initial reviews, assessments, and monitoring Level 2, isolated scope, scope/level letter D · correction period: Twenty-One (21) days
Details
MDH’s finding, as written: “Based on interview and record review the licensee failed to ensure the registered nurse (RN) completed an ongoing reassessment and monitoring on or before day 90 for one of three residents (R4) as required. [...]”
Rule cited: “(c) Resident reassessment and monitoring must be conducted no more than 14 calendar days after initiation of services. [...]”
- Tag 1640: 144G.70 Subd. 4 (a-e) Service plan, implementation and revisions to Level 2, isolated scope, scope/level letter D · correction period: Twenty-one (21) days
Details
Summary: MDH found the licensee failed to ensure one of three residents (R4) service plans was revised to include provided services.
MDH’s finding, as written: “Based on observation, interview and record review, the licensee failed to ensure one of three residents (R4) service plans was revised to include provided services. This practice resulted in a level two violation (a violation that did not harm a resident's health or safety but had the potential to have harmed a resident's health or safety, but was not likely to cause serious injury, impairment, or death) and was issued at an isolated scope (when one or a limited number of residents are affected [...]”
Rule cited: “(a) No later than 14 calendar days after the date that services are first provided, an assisted living facility shall finalize a current written service plan. [...]”
- Tag 1690: 144G.71 Subdivision 1 Medication management services Level 2, widespread scope, scope/level letter F · correction period: Seven (7) days
Details
Summary: MDH found the licensee failed to ensure the security and accountability of controlled substances was maintained for three of three residents (R5, R6, R7).
MDH’s finding, as written: “Based on observation, interview and record review, the licensee failed to ensure the security and accountability of controlled substances was maintained for three of three residents (R5, R6, R7). [...]”
Rule cited: “(a) This section applies only to assisted living facilities that provide medication management services. [...]”
- Tag 1730: 144G.71 Subd. 5 Individualized medication management plan Level 2, isolated scope, scope/level letter D · correction period: Seven (7) days
Details
Summary: MDH found the licensee failed to develop and maintain a current individualized medication management plan for each resident to include all required content for one of three residents (R2).
MDH’s finding, as written: “Based on interview and record review, the licensee failed to develop and maintain a current individualized medication management plan for each resident to include all required content for one of three residents (R2). [...]”
Rule cited: “(a) For each resident receiving medication management services, the assisted living facility must prepare and include in the service plan a written statement of the medication management services that will be provided to the resident. [...]”
- Tag 1880: 144G.71 Subd. 19 Storage of medications Level 2, widespread scope, scope/level letter F · correction period: Seven (7) days
Details
Summary: MDH found the licensee failed to maintain one of one medication refrigerator at an acceptable temperature to ensure medications were stored according to manufacturer's recommendations.
MDH’s finding, as written: “Based on observation, interview and record review, the licensee failed to maintain one of one medication refrigerator at an acceptable temperature to ensure medications were stored according to manufacturer's recommendations. This had the potential to affect all 25 residents. [...]”
Rule cited: “An assisted living facility must store all prescription medications in securely locked and substantially constructed compartments according to the manufacturer's directions and permit only authorized personnel to have access.”
- Tag 1940: 144G.72 Subd. 3 Individualized treatment or therapy managemen Level 2, pattern scope, scope/level letter E · correction period: Seven (7) days
Details
Summary: MDH found the licensee failed to develop and implement a treatment or therapy management
MDH’s finding, as written: “Based on observation, interview and record review, the licensee failed to develop and implement a treatment or therapy management plan to include the required content for two of three residents (R1, R4). [...]”
Rule cited: “For each resident receiving management of ordered or prescribed treatments or therapy services, the assisted living facility must prepare and include in the service plan a written statement of the treatment or therapy services that will be provided to the [...]”
- Tag 1970: 144G.72 Subd. 6 Treatment and therapy orders Level 2, isolated scope, scope/level letter D · correction period: Seven (7) days
Details
MDH’s finding, as written: “Based on observation, interview and record review the licensee failed to ensure up-to-date written or electronically recorded orders were maintained for one of three residents (R4) receiving treatments. [...]”
Rule cited: “There must be an up-to-date written or electronically recorded order from an authorized prescriber for all treatments and therapies. [...]”
- Tag 2110: 144G.82 Subd. 3 Policies Level 2, widespread scope, scope/level letter F · correction period: Twenty-one (21) days
Details
Summary: MDH found the licensee failed to ensure policies and procedures required in the licensing of assisted living facilities with dementia care were developed or implemented, and provided to each resident and/or the residents legal and designated representative at the time of move-in.
MDH’s finding, as written: “Based on interview and record review, the licensee failed to ensure policies and procedures required in the licensing of assisted living facilities with dementia care were developed or implemented, and provided to each resident and/or the residents legal and designated representative at the time of move-in. This had the potential to affect all residents, staff and visitors. [...]”
Rule cited: “(a) In addition to the policies and procedures required in the licensing of all facilities, the assisted living facility with dementia care licensee must develop and implement policies and procedures that address the: (1) philosophy of how services are [...]”
- Tag 2140: 144G.83 Subd. 3 Supervising staff training Level 2, widespread scope, scope/level letter F
Details
Summary: MDH found the licensee failed to designate a qualified person to oversee staff training in the care of individuals with dementia.
MDH’s finding, as written: “Based on interview and record review, the licensee failed to designate a qualified person to oversee staff training in the care of individuals with dementia. This had the potential to affect all residents, staff and visitors. [...]”
Rule cited: “Persons providing or overseeing staff training must have experience and knowledge in the care of individuals with dementia, including: (1) two years of work experience related to Alzheimer's disease or other dementias, or in health care, gerontology, or [...]”
- Tag 2170: 144G.84 SERVICES FOR RESIDENTS WITH DEMENTIA Level 2, widespread scope, scope/level letter F · correction period: Twenty-One (21) days
Details
Summary: MDH found the licensee failed to have an evaluation for an activity plan for one of one resident (R4) who received services under an assisted living with
MDH’s finding, as written: “Based on interview and record review, the licensee failed to have an evaluation for an activity plan for one of one resident (R4) who received services under an assisted living with dementia care license. This affected all residents receiving care under the dementia care license. [...]”
Rule cited: “(b) Each resident must be evaluated for activities according to the licensing rules of the facility. [...]”
- Tag 2310: 144G.91 Subd. 4 Appropriate care and services Level 3, isolated scope, scope/level letter G · correction period: Immediate
Details
Summary: MDH found the licensee failed to ensure the care and services were provided according to a suitable and up-to-date plan, and subject to acceptable health care and medical, or nursing standards for one of three residents (R1) with side rails.
MDH’s finding, as written: “Based on observation, interview and record review, the licensee failed to ensure the care and services were provided according to a suitable and up-to-date plan, and subject to acceptable health care and medical, or nursing standards for one of three residents (R1) with side rails. [...]”
Rule cited: “(a) Residents have the right to care and assisted living services that are appropriate based on the resident's needs and according to an up-to-date service plan subject to accepted health care standards.”
From MDH’s letter: the letter says the facility is in substantial compliance.
Total fines assessed, as printed in the letter: $3,000.00.
- Tag 110: 144G.10 Subdivision 1a Assisted living director license required Level 2, widespread scope, scope/level letter F · correction period: Two (2) days
Substantiated investigations (state reports)
- July 28, 2026 · report HL306213467C
Details
Survey completed July 27, 2026: 1 correction order
- Tag 110: 144G.10 Subdivision 1a Assisted living director license required Level 2, widespread scope, scope/level letter F · correction period: TWO (2) DAYS
Details
Summary: MDH found the licensee failed to ensure employment of an assisted living director licensed or permitted by the Board of Executives for Long Term Services and Supports.
MDH’s finding, as written: “Based on interview and record review, the licensee failed to ensure employment of an assisted living director licensed or permitted by the Board of Executives for Long Term Services and Supports. This had the potential to affect all of the licensee's 33 residents receiving assisted living with dementia care services. [...]”
Rule cited: “Each assisted living facility must employ an assisted living director who is licensed or permitted by the Board of Executives for Long Term Services and Supports and affiliated as the director of record with the board.”
- Tag 110: 144G.10 Subdivision 1a Assisted living director license required Level 2, widespread scope, scope/level letter F · correction period: TWO (2) DAYS
- December 10, 2024 · report HL306215162M · MDH finding: Allegation 1 Abuse - Not Substantiated
Details
Allegation, as written: “The facility abused resident #1 when the facility required resident #1's transfer to a memory care unit only because resident #1 required a two-person mechanical sling lift. In addition, the facility neglected resident #2 when they failed to provide supervision and resident #2 eloped from the facility.”
“The Minnesota Department of Health determined abuse and neglect was were substantiated.”
“The facility was responsible for the maltreatment.”
Summary: MDH looked into an allegation and found: abuse and neglect was substantiated.
MDH’s conclusion, as written: “The Minnesota Department of Health determined abuse and neglect was were substantiated. The facility was responsible for the maltreatment. The facility abused resident #1 by unreasonably confining resident #1 in a secured unit, without a way to exit the unit, when resident #1 did not require a secured unit. The facility neglected resident #2 when the facility failed to provide interventions and supervision to prevent resident #2's elopements from the facility.”
Action taken by facility: “The facility initiated seeking a facility that could meet the needs of resident #1 and held a care conference with resident #2's family.”
Action taken by MDH: “The responsible party will be notified of their right to appeal the maltreatment finding. The facility was found to be in noncompliance.”
Survey completed August 22, 2024: 4 correction orders
- Tag 450: 144G.41 Subdivision 1 Minimum requirements Level 3, isolated scope, scope/level letter G · correction period: Twenty-one (21) days
Details
Summary: MDH found the licensee failed to provide person-centered care, including using the least restrictive intervention, for one of one resident (R1) reviewed, when the licensee moved R1 into a secured unit to provide transfers with a mechanical lift.
MDH’s finding, as written: “Based on observation, interview and record review, the licensee failed to provide person-centered care, including using the least restrictive intervention, for one of one resident (R1) reviewed, when the licensee moved R1 into a secured unit to provide transfers with a mechanical lift. The placement in the secured unit did not identify or support R1's preferences, and caused psychosocial harm to R1. [...]”
Rule cited: “All assisted living facilities shall: (1) distribute to residents the assisted living bill of rights; (2) provide services in a manner that complies with the Nurse Practice Act in sections 148.171 to 148.285; (3) utilize a person-centered planning and service [...]”
- Tag 2340: 144G.91 Subd. 6 Participation in care and service planning Level 2, widespread scope, scope/level letter F · correction period: Twenty-one (21) days
Details
Summary: MDH found the licensee failed to allow the resident to actively participate in the planning, modification, and evaluation of their care and denied the resident the right to be told in advance of, and take part in decisions regarding recommended changes for one of one resident (R1).
MDH’s finding, as written: “Based on observation, interview and record review, the licensee failed to allow the resident to actively participate in the planning, modification, and evaluation of their care and denied the resident the right to be told in advance of, and take part in decisions regarding recommended changes for one of one resident (R1). This had the potential to affect all residents. [...]”
Rule cited: “Residents have the right to actively participate in the planning, modification, and evaluation of their care and services. [...]”
- Tag 2360: 144G.91 Subd. 8 Freedom from maltreatment
Details
Summary: MDH found the facility failed to ensure two of two residents reviewed (R1, R2) was free from maltreatment.
MDH’s finding, as written: “Based on observations, interviews, and document review, the facility failed to ensure two of two residents reviewed (R1, R2) was free from maltreatment. R1 was emotionally abused, R2 was neglected. Findings include: On August 22, 2024, the Minnesota Department of Health (MDH) issued a determination that abuse and neglect occurred, and that the facility was responsible for the maltreatment, in connection with incidents which occurred at the facility. [...]”
Rule cited: “Residents have the right to be free from physical, sexual, and emotional abuse; neglect; financial exploitation; and all forms of maltreatment covered under the Vulnerable Adults Act.”
- Tag 2370: 144G.91 Subd. 9 Right to come and go freely Level 2, pattern scope, scope/level letter E · correction period: Seven (7) days
Details
Summary: MDH found the licensee failed to ensure one of one resident (R1) had the right to enter and leave the facility as they chose.
MDH’s finding, as written: “Based on observation, interview and record review, the licensee failed to ensure one of one resident (R1) had the right to enter and leave the facility as they chose. The facility practice had the potential to affect all residents in the facilty that required a two person mechanical lift transfer. [...]”
Rule cited: “Residents have the right to enter and leave the facility as they choose. This right may be restricted only as allowed by other law and consistent with a resident's service plan.”
- Tag 450: 144G.41 Subdivision 1 Minimum requirements Level 3, isolated scope, scope/level letter G · correction period: Twenty-one (21) days
- February 28, 2023 · report HL306214743M · MDH finding: Substantiated, individual responsibility
Details
Allegation, as written: “The alleged perpetrator (AP), facility staff, neglected the resident when they failed to hold the resident's insulin as ordered causing the resident to have a dangerously low blood glucose level. The resident became unresponsive, fell, sustained laceration injuries, and was transferred to the emergency department.”
“The Minnesota Department of Health determined neglect was substantiated.”
“The AP was responsible for the maltreatment.”
Summary: MDH looked into an allegation and found: neglect substantiated (individual responsibility).
MDH’s conclusion, as written: “The Minnesota Department of Health determined neglect was substantiated. The AP was responsible for the maltreatment. The AP failed to hold and/or administer the resident's insulin according to physician orders. The day of the incident the AP failed to follow prescribed orders and gave the resident's insulin before the noon meal was served, and one hour and 17 minutes prior to the scheduled administration time. Later that day, the resident had a blood glucose An equal opportunity employer. reading of 49 (critically low), and bleeding lacerations to her left wrist and right head from a fall. 911 was called to transport the resident to the hospital.”
Action taken by facility: “The facility identified and reported the medication error. The facility provided disciplinary action, re-education, and monitoring to ensure accurate medication administration of the AP.”
Action taken by MDH: “The facility was issued a correction order regarding the vulnerable adult's right to be free from maltreatment. The responsible party will be notified of their right to appeal the maltreatment finding. [...]”
Survey completed February 8, 2023: 1 correction order
- Tag 2360: 144G.91 Subd. 8 Freedom from maltreatment
Details
Summary: MDH found the facility failed to ensure one of one of one residents reviewed, (R1) was free from maltreatment.
MDH’s finding, as written: “Based on observation, interview, and document review, the facility failed to ensure one of one of one residents reviewed, (R1) was free from maltreatment. R1 was neglected. Findings include: The Minnesota Department of Health (MDH) issued a determination maltreatment occurred, and an individual staff person was responsible for the maltreatment, in connection with incidents which occurred at the facility. Please refer to the public maltreatment report for details. [...]”
Rule cited: “Residents have the right to be free from physical, sexual, and emotional abuse; neglect; financial exploitation; and all forms of maltreatment covered under the Vulnerable Adults Act.”
- Tag 2360: 144G.91 Subd. 8 Freedom from maltreatment
Inconclusive investigations (1)
- September 9, 2024 · report HL306213522M · MDH finding: Inconclusive
Details
“The Minnesota Department of Health determined abuse was inconclusive due to conflicting information provided by the AP and family.”
Summary: MDH looked into an allegation and found: abuse inconclusive.
MDH’s conclusion, as written: “The Minnesota Department of Health determined abuse was inconclusive due to conflicting information provided by the AP and family. Although the resident's family member indicated they witnessed the resident with his arms restrained to arms of a chair with disposable briefs, the AP denied restraining the resident and there was no additional evidence the AP restrained the resident.”
Action taken by facility: “The facility removed the AP from providing care to the resident and to memory care residents.”
Action taken by MDH: “The facility was found to be in noncompliance.”
Survey completed July 31, 2024: 3 correction orders
- Tag 1370: 144G.61 Subd. 2 (a) Training and evaluation of unlicensed personn Level 2, isolated scope, scope/level letter D · correction period: Twenty-One (21) days
Details
Summary: MDH found the licensee failed to ensure training was completed in all required areas for one of one unlicensed personnel (ULP)-H.
MDH’s finding, as written: “Based on interview and record review, the licensee failed to ensure training was completed in all required areas for one of one unlicensed personnel (ULP)-H. This practice resulted in a level two violation (a violation that did not harm a resident's health or safety but had the potential to have harmed a resident's health or safety, but was not likely to cause serious injury, impairment, or death), and was issued at an isolated scope (when one or a limited number of residents are affected or [...]”
Rule cited: “(a) Training and competency evaluations for all unlicensed personnel must include the following: (1) documentation requirements for all services provided; (2) reports of changes in the resident's condition to the supervisor designated by the facility; (3) [...]”
- Tag 1380: 144G.61 Subd. 2 (b) Training and evaluation of unlicensed personn Level 2, isolated scope, scope/level letter D · correction period: Twenty-one (21) days
Details
Summary: MDH found the licensee failed to ensure training and competency was completed for one of one unlicensed personnel (ULP)-H to include all required content.
MDH’s finding, as written: “Based on interview and record review, the licensee failed to ensure training and competency was completed for one of one unlicensed personnel (ULP)-H to include all required content. [...]”
Rule cited: “(b) In addition to paragraph (a), training and competency evaluation for unlicensed personnel providing assisted living services must include: (1) observing, reporting, and documenting resident status; (2) basic knowledge of body functioning and changes in [...]”
- Tag 1460: 144G.63 Subdivision 1 Orientation of staff and supervisors Level 2, widespread scope, scope/level letter F · correction period: Seven (7) days
Details
Summary: MDH found the licensee failed to provide staff orientation to assisted living licensing requirements and regulations for one of one unlicensed personnel (ULP)-H. This has the potential to affect all thirty-one (31) residents.
MDH’s finding, as written: “Based on interview and record review, the licensee failed to provide staff orientation to assisted living licensing requirements and regulations for one of one unlicensed personnel (ULP)-H. This has the potential to affect all thirty-one (31) residents. [...]”
Rule cited: “All staff providing and supervising direct services must complete an orientation to assisted living facility licensing requirements and regulations before providing assisted living services to residents. [...]”
- Tag 1370: 144G.61 Subd. 2 (a) Training and evaluation of unlicensed personn Level 2, isolated scope, scope/level letter D · correction period: Twenty-One (21) days
Unsubstantiated investigations (1)
- September 9, 2024 · report HL306211881M · MDH finding: Not Substantiated
Details
Allegation, as written: “The facility neglected to provide services for the resident causing the resident to develop pressure sores and have a decline in health status.”
“The Minnesota Department of Health determined neglect was not substantiated.”
Summary: MDH looked into an allegation and found: neglect not substantiated.
MDH’s conclusion, as written: “The Minnesota Department of Health determined neglect was not substantiated. Facility staff provided care based on the resident's plan of care, the resident's preferences, and collaborated with outside agencies to support the resident's needs.”
Action taken by facility: “The facility notified providers and collaborated with outside agencies to support the resident's increasing care needs.”
Action taken by MDH: “No further action taken at this time.”
Survey completed July 31, 2024: 3 correction orders
- Tag 1370: 144G.61 Subd. 2 (a) Training and evaluation of unlicensed personn Level 2, isolated scope, scope/level letter D · correction period: Twenty-One (21) days
Details
Summary: MDH found the licensee failed to ensure training was completed in all required areas for one of one unlicensed personnel (ULP)-H.
MDH’s finding, as written: “Based on interview and record review, the licensee failed to ensure training was completed in all required areas for one of one unlicensed personnel (ULP)-H. This practice resulted in a level two violation (a violation that did not harm a resident's health or safety but had the potential to have harmed a resident's health or safety, but was not likely to cause serious injury, impairment, or death), and was issued at an isolated scope (when one or a limited number of residents are affected or [...]”
Rule cited: “(a) Training and competency evaluations for all unlicensed personnel must include the following: (1) documentation requirements for all services provided; (2) reports of changes in the resident's condition to the supervisor designated by the facility; (3) [...]”
- Tag 1380: 144G.61 Subd. 2 (b) Training and evaluation of unlicensed personn Level 2, isolated scope, scope/level letter D · correction period: Twenty-one (21) days
Details
Summary: MDH found the licensee failed to ensure training and competency was completed for one of one unlicensed personnel (ULP)-H to include all required content.
MDH’s finding, as written: “Based on interview and record review, the licensee failed to ensure training and competency was completed for one of one unlicensed personnel (ULP)-H to include all required content. [...]”
Rule cited: “(b) In addition to paragraph (a), training and competency evaluation for unlicensed personnel providing assisted living services must include: (1) observing, reporting, and documenting resident status; (2) basic knowledge of body functioning and changes in [...]”
- Tag 1460: 144G.63 Subdivision 1 Orientation of staff and supervisors Level 2, widespread scope, scope/level letter F · correction period: Seven (7) days
Details
Summary: MDH found the licensee failed to provide staff orientation to assisted living licensing requirements and regulations for one of one unlicensed personnel (ULP)-H. This has the potential to affect all thirty-one (31) residents.
MDH’s finding, as written: “Based on interview and record review, the licensee failed to provide staff orientation to assisted living licensing requirements and regulations for one of one unlicensed personnel (ULP)-H. This has the potential to affect all thirty-one (31) residents. [...]”
Rule cited: “All staff providing and supervising direct services must complete an orientation to assisted living facility licensing requirements and regulations before providing assisted living services to residents. [...]”
- Tag 1370: 144G.61 Subd. 2 (a) Training and evaluation of unlicensed personn Level 2, isolated scope, scope/level letter D · correction period: Twenty-One (21) days
What the levels and scopes mean (MDH’s words)
Level 1: “a violation that has no potential to cause more than a minimal impact on the resident and does not affect health or safety”
Level 2: “a violation that did not harm a resident's health or safety but had the potential to have harmed a resident's health or safety, but was not likely to cause serious injury, impairment, or death”
Level 3: “a violation that harmed a resident's health or safety, not including serious injury, impairment, or death, or a violation that has the potential to lead to serious injury, impairment, or death”
Isolated scope: “when one or a limited number of residents are affected or one or a limited number of staff are involved, or the situation has occurred only occasionally”
Pattern scope: “when more than a limited number of residents are affected, more than a limited number of staff are involved, or the situation has occurred repeatedly; but is not found to be pervasive”
Widespread scope: “when problems are pervasive or represent a systemic failure that has affected or has the potential to affect a large portion or all of the residents”
Summaries are ours and are marked “Summary”; quoted text is MDH’s own, shortened where marked [...]. Read the full reports at the links above or search every report on MDH’s site.
What these terms mean
MDH: “An evaluation is a process regulated by the division to ensure licensees comply with the laws, rules, and certifications for the type of care and services authorized under their license/certification.”
“An investigation may occur when the division is notified that care and services are not being provided by licensees as required by law. This may include allegations of abuse, neglect, or financial misuse.”
For maltreatment, Minnesota law defines substantiated as “a preponderance of the evidence shows that an act that meets the definition of maltreatment occurred” and inconclusive as “less than a preponderance of evidence to show that maltreatment did or did not occur” (Minn. Stat. 626.5572).
Correction orders, as MDH explains on each state form: “Tag numbers have been assigned to Minnesota State Statutes for Assisted Living Facilities.” “The letter in the left column is used for tracking purposes and reflects the scope and level issued pursuant to 144G.31 subd. 1, 2, and 3.” MDH adds that there is no requirement to submit a plan of correction for violations of Minnesota state statutes.
MDH keeps investigation results for seven years when allegations are substantiated, four years when inconclusive, and three years when unsubstantiated, so the counts cover different periods. This community is licensed for 35 residents; larger communities are evaluated and reported on more often, so read counts with size in mind. Source: Minnesota Department of Health, Health Regulation Division, data as of September 28, 2026. Always visit in person and ask the community about anything listed here.
License and ownershipActive license, licensee GOLDEN HORIZONS
- License type
- Assisted Living Facility Dementia Care
- License number
- 422994
- License status
- Active
- Current license dated
- 2025-11-01
- Licensed capacity
- 35
- Licensee
- GOLDEN HORIZONS
- County
- Crow Wing County
- Administrator/Authorized Agent
- Nicole Marz
Source: Minnesota state licensing records (agency listing), retrieved 2026-09-09. Licensing status is a matter of public record; it is not a quality rating.
Administrator/Authorized Agent name from the Minnesota licensing record, as of Sep 9, 2026.
Paying with Medicaid and other programsHow Medicaid pays for care in Minnesota, and other programs
How Medicaid pays for care in Minnesota
- Elderly Waiver (EW), customized living services. Minnesota's Elderly Waiver, part of Medical Assistance (Minnesota Medicaid), can pay for "customized living" services, and a provider of those services must hold an assisted living license (or meet certain exceptions). You must qualify for Medical Assistance and need a nursing-home level of care. (state page)
Ask the community whether it accepts Medicaid.
Location and nearby careNearest hospital 14.6 mi, nursing home 14.2 mi, pharmacy 10.1 mi
- Nearest hospital with an emergency room
- Cuyuna Regional Medical Center, Crosby. 14.6 miles away, straight line. CMS overall hospital rating: 3 of 5 stars.
- Nearest Medicare nursing home
- Good Samaritan Society - Pine River, Pine River. 14.2 miles away, straight line.
- Nearest home health agency office
- Good Samaritan Home Health, Nisswa. 13.7 miles away, straight line. Agencies travel to clients, so ask which ones serve this address.
- Nearest pharmacy
- Lakes Area Pharmacies. 10.1 miles away, straight line. From OpenStreetMap, which does not list every pharmacy, so one may be closer.
- Area
- USDA classes ZIP code 56442 as rural (rural area).
- Hospice
- 6 Medicare hospices tell CMS they serve ZIP code 56442.
Good Samaritan Society Hospice, office in Nisswa, 13.7 miles away, straight line - Nearest geriatric medicine practice
- Fairview Health Services, Princeton. 80.1 miles away, straight line. 1 geriatric medicine doctor listed there.
Distances are straight lines from the community, not driving distance. Hospitals, home health, dialysis, hospice and doctors come from CMS provider data (CMS, hospital list updated Jul 22, 2026). Star ratings are CMS’s own.
Emergency and natural hazard riskFEMA overall risk relatively moderate; outside FEMA's high-risk flood areas
Public hazard maps for this location. Ask the community about its emergency plan, its generator and where residents would go in an evacuation.
- Flood zone
- Outside the high and moderate risk flood areas on FEMA's flood map (Zone X, minimal flood hazard, or not studied). (FEMA flood map)
- FEMA National Risk Index
- Overall: relatively moderate. By hazard: inland flooding very high, wildfire relatively low, tornado relatively moderate, heat wave relatively low, earthquake very low. These are FEMA’s ratings for the census tract, compared with tracts nationwide. (FEMA, December 2025)
A flood zone describes the map at this point, not the building's elevation. In an emergency, follow the local emergency management agency.
Questions to ask on a tour10 questions picked for this community from its record
Picked for this community from its record. Ask them in person and write down the answers.
- The state recorded a finding in July 2026. What was it, and how was it fixed?
- The current license dates from 2025. Has the owner or operator changed recently?
- What does the base rate include, and when did rates last go up?
- How many caregivers work in memory care during the day, the evening and overnight, and for how many residents?
- What dementia training does each caregiver get before working alone, and every year after?
- How do staff respond when a resident is agitated, frightened or tries to leave?
- How many caregivers are on duty during the day and at night?
- What happens if care needs increase? When would someone need to move?
- What fees are charged at move-in?
- How do you tell families about falls, illness or changes?
What we checked12 public sources we searched, with dates
Every public source we searched for this community. “Nothing on record” means we found no record that matched it. A record can be missed when a name or address differs.
| Source | Data as of | What we found |
|---|---|---|
| Minnesota Department of Health, Health Regulation Division inspection records | Sep 28, 2026 | See above |
| U.S. Department of Labor wage and hour cases | Oct 15, 2026 | Nothing on record |
| OSHA workplace safety inspections since 2016 | Oct 15, 2026 | Nothing on record |
| FEMA flood map | See above | |
| USDA wildfire risk | Apr 15, 2026 | Not shown: FEMA rates wildfire risk here relatively low |
| FEMA National Risk Index | See above | |
| CMS hospitals, home health, dialysis, hospice and doctors; OpenStreetMap pharmacies | See above | |
| HUD Multifamily Properties - Assisted | Jul 6, 2026 | Nothing on record |
| State Veterans Homes (NASVH directory) | Sep 20, 2026 | Nothing on record |
| CMS Hospice - General Information | Aug 19, 2026 | Nothing on record |
| CMS Home Health Care Agencies | May 27, 2026 | Nothing on record |
| The community’s own website | Could not read the site |
Common questionsAnswers to 4 questions families ask
What type of care does Golden Horizons provide?
Golden Horizons is licensed by the state of Minnesota for assisted living, memory care in Crosslake, Minnesota. Its licensed capacity is 35 residents.
Does Lilisity rate Golden Horizons?
No. We publish state licensing details for Golden Horizons but no score, rating, or ranking. Only communities on the Top Communities list or with a Senior Living Alliance Excellence Award, both based on phone-verified resident and family interviews, are ranked.
How much does Golden Horizons cost?
Assisted Living in Minnesota typically starts at $2,200 to $4,800 a month. Based on 74 communities that publish prices. These are area figures, not this community's price. Golden Horizons does not publish its prices.
How do I contact Golden Horizons?
Use Golden Horizons's website, goldenhorizons.org, or visit at 13631 East Shore Road, Crosslake, MN 56442.
How Lilisity works. The only scores or rankings Lilisity publishes are the Top Communities list and the Excellence Awards, both built from phone-verified resident and family interviews. Communities can pay Lilisity a flat monthly fee to manage their own listing: photos, prices, contact details, and receiving the inquiries families choose to send them. The fee is the same no matter how many families contact them or move in. Senior Living Alliance, which runs Lilisity, offers the same listing to its member communities as part of their membership; members pay SLA for its resident and family interview program. No community pays Lilisity per inquiry, per referral or per move-in. Payment never changes a testimonial, a rating, or the order of search results. The "Nearby Senior Living Alliance communities" box shows member communities only. How we verify testimonials · How we are paid