Assisted Living and Memory Care
Flagstone (Assisted Living and Memory Care)
12500 Castlemoor Drive, Eden Prairie, MN 55344 · Map
Licensed for 87 residents · FLAGSTONE
Flagstone (Assisted Living and Memory Care) is a state-licensed assisted living, memory care community in Eden Prairie, Minnesota. It is licensed for 87 residents. Lilisity publishes no score or ranking for this community; the details below come from the state licensing record.
Prices
This community does not publish its prices.
Area costs
Lilisity’s independent report
What the public record shows
Gathered by Lilisity from state and federal sources. Communities can’t edit this part of the page.
License
Active, 87 residents
Assisted Living Facility Dementia Care 423966, current license dated Mar 1, 2026. Licensee FLAGSTONE.
State inspection record1 substantiated
- Last evaluation
- August 5, 2025
- Evaluations on record
- 2
- Investigations substantiated
- 1 kept 7 years
- Inconclusive
- 0 kept 4 years
- Unsubstantiated
- 0 kept 3 years
Most recent evaluation (August 5, 2025, state report DH7Z11)
MDH: “On August 4, 2025 through August 5, 2025, the Minnesota Department of Health conducted a survey at the above provider, and the following correction orders are issued.”
Survey completed August 5, 2025: 3 correction orders
- Tag 510: 144G.41 Subd. 3 Infection control program Level 2, widespread scope, scope/level letter F · correction period: Seven (7) days · fine: $500.00 assessed
Details
Summary: MDH found the facility failed to establish an effective infection control program that complied with accepted health care, medical, and nursing standards for infection control for one of two employees (unlicensed personnel (ULP)-E).
MDH’s finding, as written: “Based on observation, interview, and record review, the facility failed to establish an effective infection control program that complied with accepted health care, medical, and nursing standards for infection control for one of two employees (unlicensed personnel (ULP)-E). [...]”
Rule cited: “(a) All assisted living facilities must establish and maintain an infection control program that complies with accepted health care, medical, and nursing standards for infection control. [...]”
- Tag 1290: 144G.60 Subdivision 1 Background studies required Level 2, widespread scope, scope/level letter F · correction period: Two (2) days
Details
Summary: MDH found the licensee failed to ensure employees had a cleared Department of Human Services (DHS) background study affiliated with the licensee's health facility identification (HFID) number 21183, prior to providing direct care and services to residents for one of three employees (unlicensed personnel (ULP)-D).
MDH’s finding, as written: “Based on interview, and record review, the licensee failed to ensure employees had a cleared Department of Human Services (DHS) background study affiliated with the licensee's health facility identification (HFID) number 21183, prior to providing direct care and services to residents for one of three employees (unlicensed personnel (ULP)-D). [...]”
Rule cited: “(a) Employees, contractors, and regularly scheduled volunteers of the facility are subject to the background study required by section 144.057 and may be disqualified under chapter 245C. [...]”
- Tag 2310: 144G.91 Subd. 4 (a) Appropriate care and services Level 2, widespread scope, scope/level letter F · correction period: Seven (7) days
Details
Summary: MDH found the licensee failed to provide care and services according to acceptable health care, medical, or nursing standards for storage of oxygen.
MDH’s finding, as written: “Based on observation, interview and record review, the licensee failed to provide care and services according to acceptable health care, medical, or nursing standards for storage of oxygen. This had the potential to affect all 53 residents, staff, and visitors. [...]”
Rule cited: “(a) Residents have the right to care and assisted living services that are appropriate based on the resident's needs and according to an up-to-date service plan subject to accepted health care standards.”
From MDH’s letter: the letter says the facility is in substantial compliance.
Food and beverage inspection (included in this report): No orders were issued for this inspection report.
Fines assessed by MDH
- Tag 510 (144g.41 Subd. 3 - Infection Control Program): $500.00
Total fines assessed, as printed in the letter: $500.00.
Earlier evaluations (1)
- July 26, 2023: report XUXR11 · 8 correction orders
Details
Survey completed July 26, 2023: 8 correction orders
- Tag 510: 144G.41 Subd. 3 Infection control program Level 2, isolated scope, scope/level letter D · correction period: Seven (7) days
Details
Summary: MDH found the licensee failed to establish and maintain an effective infection control program to comply with accepted health care, medical, and nursing standards for infection control.
MDH’s finding, as written: “Based on observation and interview, the licensee failed to establish and maintain an effective infection control program to comply with accepted health care, medical, and nursing standards for infection control. The licensee failed to ensure direct care staff performed adequate hand hygiene (HH) during cares for 2 of 2 staff (registered nurse (RN)-H, unlicensed personnel (ULP)-D). [...]”
Rule cited: “(a) All assisted living facilities must establish and maintain an infection control program that complies with accepted health care, medical, and nursing standards for infection control. [...]”
- Tag 700: 144G.43 Subdivision 1 Resident record Level 2, isolated scope, scope/level letter D · correction period: Seven (7) days
Details
Summary: MDH found the licensee failed to ensure personal health and medical information was kept private for one of five residents (R7).
MDH’s finding, as written: “Based on observation and interview, the licensee failed to ensure personal health and medical information was kept private for one of five residents (R7). This practice resulted in a level two violation (a violation that did not harm a resident's health or safety but had the potential to have harmed a resident's health or safety) and was issued at an isolated scope (when one or a limited number of residents are affected or one or a limited number of staff are involved, or the situation has [...]”
Rule cited: “(b) Resident records, whether written or electronic, must be protected against loss, tampering, or unauthorized disclosure in compliance with chapter 13 and other applicable relevant federal and state laws. [...]”
- Tag 1440: 144G.62 Subd. 4 Supervision of staff providing delegated nurs Level 2, widespread scope, scope/level letter F · correction period: Twenty-One (21) days
Details
Summary: MDH found the licensee failed to ensure the registered nurse (RN) provided direct supervision of staff performing delegated tasks within 30 calendar days after tasks were delegated for one of one employee (unlicensed personnel (ULP)-D).
MDH’s finding, as written: “Based on interview, observation and record review, the licensee failed to ensure the registered nurse (RN) provided direct supervision of staff performing delegated tasks within 30 calendar days after tasks were delegated for one of one employee (unlicensed personnel (ULP)-D). [...]”
Rule cited: “(a) Staff who perform delegated nursing or therapy tasks must be supervised by an appropriate licensed health professional or a registered nurse according to the assisted living facility's policy where the services are being provided to verify that the work [...]”
- Tag 1500: 144G.63 Subd. 5 Required annual training Level 2, isolated scope, scope/level letter D · correction period: Twenty-one (21) days
Details
Summary: MDH found the licensee failed to ensure employees received at least eight (8) hours of annual training for each 12 months of employment for one of two employees (Licensed Practical Nurse (LPN)-E).
MDH’s finding, as written: “Based on observation, interview and record review, the licensee failed to ensure employees received at least eight (8) hours of annual training for each 12 months of employment for one of two employees (Licensed Practical Nurse (LPN)-E). [...]”
Rule cited: “(a) All staff that perform direct services must complete at least eight hours of annual training for each 12 months of employment. [...]”
- Tag 1530: 144G.64 TRAINING IN DEMENTIA CARE REQUIRED Level 2, widespread scope, scope/level letter F · correction period: Twenty-One (21) days
Details
Summary: MDH found the licensee failed to ensure all Assisted Living Facility with Dementia Care (ALFDC) staff received eight hours of initial dementia care training within the first 80 working hours of employment, and two hours of dementia care training annually, for direct care employees, as required, for two of two employees (unlicensed personnel (ULP)-D), licensed practical nurse (LPN)-E).
MDH’s finding, as written: “Based on observation, interview and record review, the licensee failed to ensure all Assisted Living Facility with Dementia Care (ALFDC) staff received eight hours of initial dementia care training within the first 80 working hours of employment, and two hours of dementia care training annually, for direct care employees, as required, for two of two employees (unlicensed personnel (ULP)-D), licensed practical nurse (LPN)-E). [...]”
Rule cited: “(a) All assisted living facilities must meet the following training requirements: (1) supervisors of direct-care staff must have at least eight hours of initial training on topics specified under paragraph (b) within 120 working hours of the employment start [...]”
Show all 8
- Tag 1640: 144G.70 Subd. 4 (a-e) Service plan, implementation and revisions to Level 2, widespread scope, scope/level letter F
Details
Summary: MDH found the licensee failed to ensure the service plan included a signature or other authentication by the resident and the facility to document agreement on the services to be provided for two of four residents (R4, R5).
MDH’s finding, as written: “Based on observation, interview, and record review, the licensee failed to ensure the service plan included a signature or other authentication by the resident and the facility to document agreement on the services to be provided for two of four residents (R4, R5). [...]”
Rule cited: “(a) No later than 14 calendar days after the date that services are first provided, an assisted living facility shall finalize a current written service plan. [...]”
- Tag 1940: 144G.72 Subd. 3 Individualized treatment or therapy managemen Level 2, isolated scope, scope/level letter D · correction period: Seven (7) days
Details
Summary: MDH found the licensee failed to develop and implement a treatment or therapy management plan to include all required content for one of four residents (R3).
MDH’s finding, as written: “Based on observation, interview and record review, the licensee failed to develop and implement a treatment or therapy management plan to include all required content for one of four residents (R3). [...]”
Rule cited: “For each resident receiving management of ordered or prescribed treatments or therapy services, the assisted living facility must prepare and include in the service plan a written statement of the treatment or therapy services that will be provided to the [...]”
- Tag 1960: 144G.72 Subd. 5 Documentation of administration of treatments Level 2, isolated scope, scope/level letter D
Details
Summary: MDH found the licensee failed to ensure staff followed provider treatment orders for one of four residents (R3).
MDH’s finding, as written: “Based on observation, interview and record review, the licensee failed to ensure staff followed provider treatment orders for one of four residents (R3). This practice resulted in a level two violation (a violation that did not harm a resident's health or safety but had the potential to have harmed a resident's health or safety, but was not likely to cause serious injury, impairment, or death), and was issued at an isolated scope (when one or a limited number of residents are affected or one or [...]”
Rule cited: “Each treatment or therapy administered by an assisted living facility must be in the resident record. [...]”
From MDH’s letter: no immediate fines.
- Tag 510: 144G.41 Subd. 3 Infection control program Level 2, isolated scope, scope/level letter D · correction period: Seven (7) days
Substantiated investigations (state reports)
- April 15, 2026 · report HL211831260M · MDH finding: Substantiated, facility responsibility
Details
Allegation, as written: “The facility neglected the resident when the resident was found in bed incontinent with urine and stool resulting in hospitalization.”
“The Minnesota Department of Health determined neglect was substantiated.”
“The facility was responsible for the maltreatment.”
Summary: MDH looked into an allegation and found: neglect substantiated (facility responsibility).
MDH’s conclusion, as written: “The Minnesota Department of Health determined neglect was substantiated. The facility was responsible for the maltreatment. The resident was to receive "I'm okay" checks daily. The checks were missed for two consecutive days. The resident was found by family in bed, incontinent with urine, and confused. The resident was transported to the hospital, diagnosed with influenza and sepsis (a life-threatening medical emergency caused by the body's extreme, overwhelming response to an infection, which triggers widespread inflammation and damages its own tissues and organs), and passed away approximately three weeks later while receiving hospice services.”
Action taken by facility: “The facility educated staff on the process of completing the "I'm okay" checks.”
Action taken by MDH: “The responsible party will be notified of their right to appeal the maltreatment finding. The facility was found to be in noncompliance.”
Survey completed March 24, 2026: 1 correction order
- Tag 2360: 144G.91 Subd. 8 Freedom from maltreatment
Details
Summary: MDH found the facility failed to ensure one of one resident (R1) reviewed was free from maltreatment.
MDH’s finding, as written: “The facility failed to ensure one of one resident (R1) reviewed was free from maltreatment. Findings include: The Minnesota Department of Health (MDH) issued a determination maltreatment occurred, and the facility was responsible for the maltreatment, in connection with incidents which occurred at the facility. Please refer to the public maltreatment report for details.”
Rule cited: “Residents have the right to be free from physical, sexual, and emotional abuse; neglect; financial exploitation; and all forms of maltreatment covered under the Vulnerable Adults Act.”
- Tag 2360: 144G.91 Subd. 8 Freedom from maltreatment
What the levels and scopes mean (MDH’s words)
Level 2: “a violation that did not harm a resident's health or safety but had the potential to have harmed a resident's health or safety, but was not likely to cause serious injury, impairment, or death”
Isolated scope: “when one or a limited number of residents are affected or one or a limited number of staff are involved, or the situation has occurred only occasionally”
Pattern scope: “when more than a limited number of residents are affected, more than a limited number of staff are involved, or the situation has occurred repeatedly; but is not found to be pervasive”
Widespread scope: “when problems are pervasive or represent a systemic failure that has affected or has the potential to affect a large portion or all of the residents”
Summaries are ours and are marked “Summary”; quoted text is MDH’s own, shortened where marked [...]. Read the full reports at the links above or search every report on MDH’s site.
What these terms mean
MDH: “An evaluation is a process regulated by the division to ensure licensees comply with the laws, rules, and certifications for the type of care and services authorized under their license/certification.”
“An investigation may occur when the division is notified that care and services are not being provided by licensees as required by law. This may include allegations of abuse, neglect, or financial misuse.”
For maltreatment, Minnesota law defines substantiated as “a preponderance of the evidence shows that an act that meets the definition of maltreatment occurred” and inconclusive as “less than a preponderance of evidence to show that maltreatment did or did not occur” (Minn. Stat. 626.5572).
Correction orders, as MDH explains on each state form: “Tag numbers have been assigned to Minnesota State Statutes for Assisted Living Facilities.” “The letter in the left column is used for tracking purposes and reflects the scope and level issued pursuant to 144G.31 subd. 1, 2, and 3.” MDH adds that there is no requirement to submit a plan of correction for violations of Minnesota state statutes.
MDH keeps investigation results for seven years when allegations are substantiated, four years when inconclusive, and three years when unsubstantiated, so the counts cover different periods. This community is licensed for 87 residents; larger communities are evaluated and reported on more often, so read counts with size in mind. Source: Minnesota Department of Health, Health Regulation Division, data as of September 28, 2026. Always visit in person and ask the community about anything listed here.
License and ownershipActive license, licensee FLAGSTONE
- License type
- Assisted Living Facility Dementia Care
- License number
- 423966
- License status
- Active
- Current license dated
- 2026-03-01
- Licensed capacity
- 87
- Licensee
- FLAGSTONE
- County
- Hennepin County
- Administrator/Authorized Agent
- Mark Pederson
Source: Minnesota state licensing records (agency listing), retrieved 2026-09-09. Licensing status is a matter of public record; it is not a quality rating.
Administrator/Authorized Agent name from the Minnesota licensing record, as of Sep 9, 2026.
Paying with Medicaid and other programsHow Medicaid pays for care in Minnesota, and other programs
How Medicaid pays for care in Minnesota
- Elderly Waiver (EW), customized living services. Minnesota's Elderly Waiver, part of Medical Assistance (Minnesota Medicaid), can pay for "customized living" services, and a provider of those services must hold an assisted living license (or meet certain exceptions). You must qualify for Medical Assistance and need a nursing-home level of care. (state page)
Ask the community whether it accepts Medicaid.
Questions to ask on a tour10 questions picked for this community from its record
Picked for this community from its record. Ask them in person and write down the answers.
- The state recorded a finding in April 2026. What was it, and how was it fixed?
- The current license dates from 2026. Has the owner or operator changed recently?
- What does the base rate include, and when did rates last go up?
- How many caregivers work in memory care during the day, the evening and overnight, and for how many residents?
- What dementia training does each caregiver get before working alone, and every year after?
- How do staff respond when a resident is agitated, frightened or tries to leave?
- How many caregivers are on duty during the day and at night?
- What happens if care needs increase? When would someone need to move?
- What fees are charged at move-in?
- How do you tell families about falls, illness or changes?
What we checked7 public sources we searched, with dates
Every public source we searched for this community. “Nothing on record” means we found no record that matched it. A record can be missed when a name or address differs.
| Source | Data as of | What we found |
|---|---|---|
| Minnesota Department of Health, Health Regulation Division inspection records | Sep 28, 2026 | See above |
| U.S. Department of Labor wage and hour cases | Oct 15, 2026 | Nothing on record |
| OSHA workplace safety inspections since 2016 | Oct 15, 2026 | Nothing on record |
| HUD Multifamily Properties - Assisted | Jul 6, 2026 | Nothing on record |
| State Veterans Homes (NASVH directory) | Sep 20, 2026 | Nothing on record |
| CMS Hospice - General Information | Aug 19, 2026 | Nothing on record |
| CMS Home Health Care Agencies | May 27, 2026 | Nothing on record |
Common questionsAnswers to 4 questions families ask
What type of care does Flagstone (Assisted Living and Memory Care) provide?
Flagstone (Assisted Living and Memory Care) is licensed by the state of Minnesota for assisted living, memory care in Eden Prairie, Minnesota. Its licensed capacity is 87 residents.
Does Lilisity rate Flagstone (Assisted Living and Memory Care)?
No. We publish state licensing details for Flagstone (Assisted Living and Memory Care) but no score, rating, or ranking. Only communities on the Top Communities list or with a Senior Living Alliance Excellence Award, both based on phone-verified resident and family interviews, are ranked.
How much does Flagstone (Assisted Living and Memory Care) cost?
Assisted Living in Hennepin County typically starts at $2,500 to $4,400 a month. Based on 18 communities that publish prices. These are area figures, not this community's price. Flagstone (Assisted Living and Memory Care) does not publish its prices.
How do I contact Flagstone (Assisted Living and Memory Care)?
Visit Flagstone (Assisted Living and Memory Care) at 12500 Castlemoor Drive, Eden Prairie, MN 55344.
How Lilisity works. The only scores or rankings Lilisity publishes are the Top Communities list and the Excellence Awards, both built from phone-verified resident and family interviews. Communities can pay Lilisity a flat monthly fee to manage their own listing: photos, prices, contact details, and receiving the inquiries families choose to send them. The fee is the same no matter how many families contact them or move in. Senior Living Alliance, which runs Lilisity, offers the same listing to its member communities as part of their membership; members pay SLA for its resident and family interview program. No community pays Lilisity per inquiry, per referral or per move-in. Payment never changes a testimonial, a rating, or the order of search results. The "Nearby Senior Living Alliance communities" box shows member communities only. How we verify testimonials · How we are paid