Independent Living and Assisted Living
Charter House, 2nd Street Nw
211 2nd Street Nw, Rochester, MN 55901 · Map
Licensed for 400 residents · CHARTER HOUSE
Charter House, 2nd Street Nw is a state-licensed independent living, assisted living community in Rochester, Minnesota. It is licensed for 400 residents. Lilisity publishes no score or ranking for this community; the details below come from the state licensing record.
Prices
This community does not publish its prices.
Area costs
Care and services
From the community’s website
What Charter House, 2nd Street Nw says about itself, quoted from its own site. We have not checked these claims against licensing records. Ask about each one on a tour.
- Offers respite or short-term stays.
We partner with Mayo Clinic Hospice and Seasons Hospice to deliver hospice and respite when you need it most.
(page, checked Oct 15, 2026) - Nurse on site: 24 hours a day.
Our 24-hour skilled nursing services provided by Mayo Clinic’s licensed nurses and therapists ensure you’ll feel confident in your rehabilitation and recovery.
(page, checked Oct 15, 2026) - Offers hospice care on site or works with hospice providers.
We partner with Mayo Clinic Hospice and Seasons Hospice to deliver hospice and respite when you need it most.
(page, checked Oct 15, 2026) - Provides transportation.
Complimentary Bus Transportation
(page, checked Oct 15, 2026) - Apartment types named: private room.
Our Enhanced Living Center offers private rooms with an inclusive package of services designed to adapt to your changing needs.
(page, checked Oct 15, 2026)
Lilisity’s independent report
What the public record shows
Gathered by Lilisity from state and federal sources. Communities can’t edit this part of the page.
License
Active, 400 residents
Assisted Living Facility 422879, current license dated Nov 1, 2025. Licensee CHARTER HOUSE.
Nearest emergency room
0.8 miles
Mayo Clinic Hospital Rochester, rated 5 of 5 stars by CMS.
Side by side with nearby communities
The 4 nearest communities that offer assisted living, by straight-line distance. Prices are starting prices each community publishes; we never show estimates.
| Community | Distance | Licensed capacity | Published starting price | License | Inspection citations |
|---|---|---|---|---|---|
| Charter House, 2nd Street Nw this community | 400 | Not published | Active | 1 substantiated | |
| Arbor Terrace | 0.4 mi | 109 | Not published | Active | 0 substantiated |
| Quality Living Care | 1.3 mi | 5 | Not published | Active | 0 substantiated |
| Shorewood Commons | 1.4 mi | 90 | Not published | Active | 0 substantiated |
| The Waters on Mayowood | 1.8 mi | 232 | Not published | Active | 2 substantiated |
State inspection record1 substantiated
- Last evaluation
- June 18, 2026
- Evaluations on record
- 2
- Investigations substantiated
- 1 kept 7 years
- Inconclusive
- 0 kept 4 years
- Unsubstantiated
- 0 kept 3 years
Most recent evaluation (June 18, 2026, state report ME3H11)
MDH: “On June 15, 2026, through June 18, 2026, the Minnesota Department of Health conducted a full survey at the above provider and the following correction orders are issued.”
Survey completed June 18, 2026: 8 correction orders
- Tag 480: 144G.41 Subdivision 1 Subd. 1a (a-b) Minimum requirements; required food services Level 2, widespread scope, scope/level letter F · correction period: Please refer to the FBEIR for any compliance dates
Details
Summary: MDH found the licensee failed to ensure food was prepared and served according to the Minnesota Food Code.
MDH’s finding, as written: “Based on observation, interview, and record review, the licensee failed to ensure food was prepared and served according to the Minnesota Food Code. This practice resulted in a level two violation (a violation that did not harm a resident's health or safety but had the potential to have harmed a resident's health or safety, but was not likely to cause serious injury, impairment, or death), and is issued at a widespread scope (when problems are pervasive or represent a systemic failure that has [...]”
Rule cited: “(a) Except as provided in paragraph (b), food must be prepared and served according to the Minnesota Food Code, Minnesota Rules, chapter 4626. [...]”
- Tag 775: 144G.45 Subd. 2. (a) Fire protection and physical environment Level 3, widespread scope, scope/level letter I · correction period: Seven (7) days · fine: $1,000.00 assessed
Details
Summary: MDH found the licensee failed to ensure the physical environment of the facility was maintained in compliance with the requirements of Minnesota Statute 144G.
MDH’s finding, as written: “Based on observation, interview, and record review, the licensee failed to ensure the physical environment of the facility was maintained in compliance with the requirements of Minnesota Statute 144G. [...]”
Rule cited: “Each assisted living facility must comply with the State Fire Code in Minnesota Rules, chapter 7511, and:”
- Tag 800: 144G.45 Subd. 2 (a) (4) Fire protection and physical environment Level 1, isolated scope, scope/level letter A · correction period: Seven (7) days
Details
Summary: MDH found the licensee failed to ensure the physical environment of the facility was maintained in compliance with the requirements of Minnesota Statute 144G.
MDH’s finding, as written: “Based on observation, interview, and record review, the licensee failed to ensure the physical environment of the facility was maintained in compliance with the requirements of Minnesota Statute 144G. [...]”
Rule cited: “(4) keep the physical environment, including walls, floors, ceiling, all furnishings, grounds, systems, and equipment in a continuous state of good repair and operation with regard to the health, safety, comfort, and well-being of the residents in accordance [...]”
- Tag 810: 144G.45 Subd. 2 (b-f) Fire protection and physical environment Level 2, widespread scope, scope/level letter F · correction period: Twenty One (21) days · fine: $500.00 assessed
Details
MDH’s finding, as written: “Based on observation, interview, and record review, the licensee failed to ensure the physical environment of the facility was maintained in compliance with the requirements of Minnesota Statute 144G. [...]”
Rule cited: “(b) Each assisted living facility shall develop and maintain fire safety and evacuation plans. [...]”
- Tag 830: 144G.45 Subd. 3 Local laws apply Level 3, widespread scope, scope/level letter I · correction period: Seven (7) days · fine: $1,000.00 assessed
Details
Summary: MDH found the licensee failed to ensure the physical environment of the facility was maintained in compliance with the requirements of Minnesota Statute 144G.
MDH’s finding, as written: “Based on observation, interview, and record review, the licensee failed to ensure the physical environment of the facility was maintained in compliance with the requirements of Minnesota Statute 144G. [...]”
Rule cited: “Assisted living facilities shall comply with all applicable state and local governing laws, regulations, standards, ordinances, and codes for fire safety, building, and zoning requirements, except a facility with a licensed resident capacity of six or fewer [...]”
Show all 8
- Tag 1620: 144G.70 Subd. 2 (c-e) Initial reviews, assessments, and monitoring Level 2, pattern scope, scope/level letter E · correction period: Twenty-One (21) days
Details
Summary: MDH found the licensee failed to ensure the registered nurse (RN) completed a reassessment not to exceed 90 days for four of four residents (R2, R3, R7, R13).
MDH’s finding, as written: “Based on observation, interview, and record review, the licensee failed to ensure the registered nurse (RN) completed a reassessment not to exceed 90 days for four of four residents (R2, R3, R7, R13). [...]”
Rule cited: “(a) Residents who are not receiving any assisted living services shall not be required to undergo an initial nursing assessment. [...]”
- Tag 1890: 144G.71 Subd. 20 Prescription drugs Level 2, isolated scope, scope/level letter D · correction period: Seven (7) days
Details
Summary: MDH found the licensee failed to monitor expired medications for two of 30 residents (R3, R14).
MDH’s finding, as written: “Based on observation, interview, and record review, the licensee failed to monitor expired medications for two of 30 residents (R3, R14). This practice resulted in a level two violation (a violation that did not harm a resident's health or safety but had the potential to have harmed a resident's health or safety, but was not likely to cause serious injury, impairment, or death), and was issued at an isolated scope (when one or a limited number of residents are affected or one or a limited [...]”
Rule cited: “A prescription drug, prior to being set up for immediate or later administration, must be kept in the original container in which it was dispensed by the pharmacy bearing the original prescription label with legible information including the expiration or [...]”
- Tag 1940: 144G.72 Subd. 3 Individualized treatment or therapy managemen Level 2, pattern scope, scope/level letter E · correction period: Seven (7) days
Details
Summary: MDH found the licensee failed to include on the service plan a written statement of the treatment or therapy services for three of four residents (R2, R3, R13), and further failed to ensure the registered nurse (RN) specified, in writing, specific instructions and documented those instructions in the resident record for two of four residents (R3, R7) with treatments/delegated tasks.
MDH’s finding, as written: “Based on observation, interview, and record review, the licensee failed to include on the service plan a written statement of the treatment or therapy services for three of four residents (R2, R3, R13), and further failed to ensure the registered nurse (RN) specified, in writing, specific instructions and documented those instructions in the resident record for two of four residents (R3, R7) with treatments/delegated tasks. [...]”
Rule cited: “For each resident receiving management of ordered or prescribed treatments or therapy services, the assisted living facility must prepare and include in the service plan a written statement of the treatment or therapy services that will be provided to the [...]”
From MDH’s letter: the letter says the facility is in substantial compliance.
Fines assessed by MDH
- Tag 775 (144g.45 Subd. 2. (a) - Fire Protection And Physical Environment): $1,000.00
- Tag 810 (144g.45 Subd. 2 (b-F) - Fire Protection And Physical Environment): $500.00
- Tag 830 (144g.45 Subd. 3 - Local Laws Apply): $1,000.00
Total fines assessed, as printed in the letter: $2,500.00.
Earlier evaluations (1)
- January 15, 2024: report RS7W11 · 35 correction orders
Details
Survey completed April 3, 2024: 17 correction orders
- Tag 130: 144G.12, Subd. 1 Application for Licensure (re-issued) scope/level letter F
Details
MDH’s finding, as written: “No further action needed.”
Rule cited: “Each application for an assisted living facility license, including provisional and renewal applications, must include information sufficient to show that the applicant meets the requirements of licensure, including: (1) the business name and legal entity [...]”
- Tag 480: 144G.41 Subd 1 (13) (i) (B) Minimum requirements (re-issued) scope/level letter F
Details
MDH’s finding, as written: “No further action needed.”
Rule cited: “(13) offer to provide or make available at least the following services to residents: (B) food must be prepared and served according to the Minnesota Food Code, Minnesota Rules, chapter 4626; and”
- Tag 550: 144G.41 Subd. 7 Resident grievances; reporting maltreatment (re-issued) scope/level letter F
Details
MDH’s finding, as written: “No further action needed.”
Rule cited: “All facilities must post in a conspicuous place information about the facilities' grievance procedure, and the name, telephone number, and email contact information for the individuals who are responsible for handling resident grievances. [...]”
- Tag 640: 144G.42 Subd. 7 Posting information for reporting suspected c (re-issued) scope/level letter F
Details
MDH’s finding, as written: “No further action needed.”
Rule cited: “The facility shall support protection and safety through access to the state's systems for reporting suspected criminal activity and suspected vulnerable adult maltreatment by: (1) posting the 911 emergency number in common areas and near telephones provided [...]”
- Tag 780: 144G.45 Subd. 2 (a) (1) Fire protection and physical environment (re-issued) Level 2, widespread scope, scope/level letter F
Details
Summary: MDH found the licensee failed to provide smoke alarms that complied with fire protection requirements.
MDH’s finding, as written: “Based on record review and observation, the licensee failed to provide smoke alarms that complied with fire protection requirements. This had the potential to directly affect all residents, staff, and visitors. [...]”
Rule cited: “(a) Each assisted living facility must comply with the State Fire Code in Minnesota Rules, chapter 7511, and: (1) for dwellings or sleeping units, as defined in the State Fire Code: (i) provide smoke alarms in each room used for sleeping purposes; (ii) [...]”
Show all 17
- Tag 950: 144G.50 Subd. 3 Designation of representative (re-issued) scope/level letter C
Details
MDH’s finding, as written: “No further action needed.”
Rule cited: “(a) Before or at the time of execution of an assisted living contract, an assisted living facility must offer the resident the opportunity to identify a designated representative in writing in the contract and must provide the following verbatim notice on a [...]”
- Tag 970: 144G.50 Subd. 5 Waivers of liability prohibited (re-issued) scope/level letter C
Details
MDH’s finding, as written: “No further action needed.”
Rule cited: “The contract must not include a waiver of facility liability for the health and safety or personal property of a resident. [...]”
- Tag 1710: 144G.71 Subd. 3 Individualized medication monitoring and reas (re-issued) scope/level letter E
Details
MDH’s finding, as written: “No further action needed.”
Rule cited: “The assisted living facility must monitor and reassess the resident's medication management services as needed under subdivision 2 when the resident presents with symptoms or other issues that may be medication-related and, at a minimum, annually.”
- Tag 1730: 144G.71 Subd. 5 Individualized medication management plan (re-issued) scope/level letter F
Details
MDH’s finding, as written: “No further action needed.”
Rule cited: “(a) For each resident receiving medication management services, the assisted living facility must prepare and include in the service plan a written statement of the medication management services that will be provided to the resident. [...]”
- Tag 1760: 144G.71 Subd. 8 Documentation of administration of medication (re-issued) scope/level letter D
Details
MDH’s finding, as written: “No further action needed.”
Rule cited: “Each medication administered by the assisted living facility staff must be documented in the resident's record. The documentation must include the signature and title of the person who administered the medication. [...]”
- Tag 1880: 144G.71 Subd. 19 Storage of medications (re-issued) scope/level letter D
Details
MDH’s finding, as written: “No further action needed.”
Rule cited: “An assisted living facility must store all prescription medications in securely locked and substantially constructed compartments according to the manufacturer's directions and permit only authorized personnel to have access.”
- Tag 1890: 144G.71 Subd. 20 Prescription drugs (re-issued) scope/level letter D
Details
MDH’s finding, as written: “No further action needed.”
Rule cited: “A prescription drug, prior to being set up for immediate or later administration, must be kept in the original container in which it was dispensed by the pharmacy bearing the original prescription label with legible information including the expiration or [...]”
- Tag 1940: 144G.72 Subd. 3 Individualized treatment or therapy managemen (re-issued) scope/level letter D
Details
MDH’s finding, as written: “No further action needed.”
Rule cited: “For each resident receiving management of ordered or prescribed treatments or therapy services, the assisted living facility must prepare and include in the service plan a written statement of the treatment or therapy services that will be provided to the [...]”
- Tag 1960: 144G.72 Subd. 5 Documentation of administration of treatments (re-issued) scope/level letter D
Details
MDH’s finding, as written: “No further action needed.”
Rule cited: “Each treatment or therapy administered by an assisted living facility must be in the resident record. [...]”
- Tag 1970: 144G.72 Subd. 6 Treatment and therapy orders (re-issued) scope/level letter D
Details
MDH’s finding, as written: “No further action needed.”
Rule cited: “There must be an up-to-date written or electronically recorded order from an authorized prescriber for all treatments and therapies. [...]”
- Tag 2320: 144G.91 Subd. 4 (b) Appropriate care and services (re-issued) scope/level letter E
Details
MDH’s finding, as written: “No further action needed.”
Rule cited: “(b) Residents have the right to receive health care and other assisted living services with continuity from people who are properly trained and competent to perform their duties and in sufficient numbers to adequately provide the services agreed to in the [...]”
- Tag 3090: 144.6502, Subd. 8 Notice to Visitors (re-issued) scope/level letter C
Details
MDH’s finding, as written: “No further action needed.”
Rule cited: “(a) A facility must post a sign at each facility entrance accessible to visitors that states: "Electronic monitoring devices, including security cameras and audio devices, may be present to record persons and activities. [...]”
Survey completed January 12, 2024: 18 correction orders
- Tag 130: 144G.12, Subd. 1 Application for Licensure Level 2, widespread scope, scope/level letter F · correction period: Twenty-one (21) days
Details
Summary: MDH found the licensee failed to execute a written assisted living (AL) contract with required content for all persons living in the building.
MDH’s finding, as written: “Based on observation and interview, the licensee failed to execute a written assisted living (AL) contract with required content for all persons living in the building. [...]”
Rule cited: “Each application for an assisted living facility license, including provisional and renewal applications, must include information sufficient to show that the applicant meets the requirements of licensure, including: (1) the business name and legal entity [...]”
- Tag 480: 144G.41 Subd 1 (13) (i) (B) Minimum requirements Level 2, widespread scope, scope/level letter F · correction period: Please refer to the FBEIR for any compliance dates
Details
Summary: MDH found the licensee failed to ensure food was prepared and served according to the Minnesota Food Code.
MDH’s finding, as written: “Based on observation, interview, and record review, the licensee failed to ensure food was prepared and served according to the Minnesota Food Code. This practice resulted in a level two violation (a violation that did not harm a resident's health or safety but had the potential to have harmed a resident's health or safety) and was issued at a widespread scope (when problems are pervasive or represent a systemic failure that has affected or has the potential to affect a large portion or all the [...]”
Rule cited: “(13) offer to provide or make available at least the following services to residents: (B) food must be prepared and served according to the Minnesota Food Code, Minnesota Rules, chapter 4626; and”
- Tag 550: 144G.41 Subd. 7 Resident grievances; reporting maltreatment Level 2, widespread scope, scope/level letter F · correction period: Twenty-one (21) days
Details
Summary: MDH found the licensee failed to post the required information related to the grievance procedure as well as the required information related to the
MDH’s finding, as written: “Based on observation, interview, and record review, the licensee failed to post the required information related to the grievance procedure as well as the required information related to the contact information for the state and applicable regional Office of Ombudsman for Mental Health and Developmental Disabilities. This had the potential to affect all residents, staff, and visitors. [...]”
Rule cited: “All facilities must post in a conspicuous place information about the facilities' grievance procedure, and the name, telephone number, and email contact information for the individuals who are responsible for handling resident grievances. [...]”
- Tag 640: 144G.42 Subd. 7 Posting information for reporting suspected c Level 2, widespread scope, scope/level letter F · correction period: Twenty-one (21) days
Details
Summary: MDH found the licensee failed to support protection and safety by not posting information and phone numbers for reporting to the Minnesota Adult Abuse Reporting Center (MAARC) and 911 emergency number as required.
MDH’s finding, as written: “Based on observation, interview, and record review, the licensee failed to support protection and safety by not posting information and phone numbers for reporting to the Minnesota Adult Abuse Reporting Center (MAARC) and 911 emergency number as required. This had the potential to affect all residents, staff, and visitors. [...]”
Rule cited: “The facility shall support protection and safety through access to the state's systems for reporting suspected criminal activity and suspected vulnerable adult maltreatment by: (1) posting the 911 emergency number in common areas and near telephones provided [...]”
- Tag 780: 144G.45 Subd. 2 (a) (1) Fire protection and physical environment Level 2, widespread scope, scope/level letter F · correction period: Seven (7) days
Details
Summary: MDH found the licensee failed to provide smoke alarms that complied with fire protection requirements.
MDH’s finding, as written: “Based on observation and interview, the licensee failed to provide smoke alarms that complied with fire protection requirements. This had the potential to directly affect all residents, staff, and visitors. [...]”
Rule cited: “(a) Each assisted living facility must comply with the State Fire Code in Minnesota Rules, chapter 7511, and: (1) for dwellings or sleeping units, as defined in the State Fire Code: (i) provide smoke alarms in each room used for sleeping purposes; (ii) [...]”
Show all 18
- Tag 810: 144G.45 Subd. 2 (b)-(f) Fire protection and physical environment Level 2, widespread scope, scope/level letter F · correction period: Twenty-one (21) days
Details
MDH’s finding, as written: “Based on observation and interview, the licensee failed to develop fire safety and evacuation plans with the required content. This had the potential to directly affect all residents, staff, and visitors. [...]”
Rule cited: “(b) Each assisted living facility shall develop and maintain fire safety and evacuation plans. [...]”
- Tag 950: 144G.50 Subd. 3 Designation of representative Level 1, widespread scope, scope/level letter C · correction period: Twenty-One (21) days
Details
Summary: MDH found the licensee failed to ensure the licensee provided the required notice for right to a designated representative with the required verbiage on a document separate from the contract for six of six residents (R1, R2, R3, R4, R5, R6).
MDH’s finding, as written: “Based on interview and record review, the licensee failed to ensure the licensee provided the required notice for right to a designated representative with the required verbiage on a document separate from the contract for six of six residents (R1, R2, R3, R4, R5, R6). [...]”
Rule cited: “(a) Before or at the time of execution of an assisted living contract, an assisted living facility must offer the resident the opportunity to identify a designated representative in writing in the contract and must provide the following verbatim notice on a [...]”
- Tag 970: 144G.50 Subd. 5 Waivers of liability prohibited Level 1, widespread scope, scope/level letter C · correction period: Twenty-one (21) days
Details
Summary: MDH found the licensee failed to ensure the assisted living contract did not include language waiving the facility's liability for health, safety, or personal property of a resident.
MDH’s finding, as written: “Based on interview and record review, the licensee failed to ensure the assisted living contract did not include language waiving the facility's liability for health, safety, or personal property of a resident. This had the potential to affect all residents. [...]”
Rule cited: “The contract must not include a waiver of facility liability for the health and safety or personal property of a resident. [...]”
- Tag 1710: 144G.71 Subd. 3 Individualized medication monitoring and reas Level 2, pattern scope, scope/level letter E · correction period: Seven (7) days
Details
Summary: MDH found the licensee failed to ensure the registered nurse (RN) assessed R2's ability to self-administer medications.
MDH’s finding, as written: “Based on observation, interview, and record review, the licensee failed to ensure the registered nurse (RN) assessed R2's ability to self-administer medications. Additionally, the licensee failed to complete a medication assessment prior to the start of medication administration services for two of 14 residents (R3, R4) who received medication management services. [...]”
Rule cited: “The assisted living facility must monitor and reassess the resident's medication management services as needed under subdivision 2 when the resident presents with symptoms or other issues that may be medication-related and, at a minimum, annually.”
- Tag 1730: 144G.71 Subd. 5 Individualized medication management plan Level 2, widespread scope, scope/level letter F · correction period: Seven (7) days
Details
Summary: MDH found the licensee failed to ensure an individualized medication management plan was revised and included all the required content for seven of seven residents (R1, R2, R3, R4, R5, R6, R7).
MDH’s finding, as written: “Based on observation, interview, and record review, the licensee failed to ensure an individualized medication management plan was revised and included all the required content for seven of seven residents (R1, R2, R3, R4, R5, R6, R7). [...]”
Rule cited: “(a) For each resident receiving medication management services, the assisted living facility must prepare and include in the service plan a written statement of the medication management services that will be provided to the resident. [...]”
- Tag 1760: 144G.71 Subd. 8 Documentation of administration of medication Level 2, isolated scope, scope/level letter D · correction period: Seven (7) days
Details
Summary: MDH found the licensee failed to ensure medications were administered as ordered for two of fourteen residents (R6 and R7).
MDH’s finding, as written: “The licensee failed to ensure medications were administered as ordered for two of fourteen residents (R6 and R7). This practice resulted in a level two violation (a violation that did not harm a resident's health or safety but had the potential to have harmed a resident's health or safety, but was not likely to cause serious injury, impairment, or death), and was issued at an isolated scope (when one or a limited number of residents are affected or one or a limited number of staff are involved [...]”
Rule cited: “Each medication administered by the assisted living facility staff must be documented in the resident's record. The documentation must include the signature and title of the person who administered the medication. [...]”
- Tag 1880: 144G.71 Subd. 19 Storage of medications Level 2, isolated scope, scope/level letter D · correction period: Seven (7)
Details
Summary: MDH found the licensee failed to ensure the medications were securely stored for one of 18 residents (R8) in the facility's supportive living center unit.
MDH’s finding, as written: “Based on observation, interview, and record review, the licensee failed to ensure the medications were securely stored for one of 18 residents (R8) in the facility's supportive living center unit. [...]”
Rule cited: “An assisted living facility must store all prescription medications in securely locked and substantially constructed compartments according to the manufacturer's directions and permit only authorized personnel to have access.”
- Tag 1890: 144G.71 Subd. 20 Prescription drugs Level 2, isolated scope, scope/level letter D · correction period: Seven (7) days
Details
Summary: MDH found the licensee failed to ensure medications were maintained bearing the original prescription label in one of three medication carts (fourth floor assisted living cart).
MDH’s finding, as written: “Based on observation, interview, and record review, the licensee failed to ensure medications were maintained bearing the original prescription label in one of three medication carts (fourth floor assisted living cart). [...]”
Rule cited: “A prescription drug, prior to being set up for immediate or later administration, must be kept in the original container in which it was dispensed by the pharmacy bearing the original prescription label with legible information including the expiration or [...]”
- Tag 1940: 144G.72 Subd. 3 Individualized treatment or therapy managemen Level 2, isolated scope, scope/level letter D · correction period: Seven (7)
Details
Summary: MDH found the licensee failed to ensure it developed an individual treatment management plan to include all required content for one of six residents (R6) who received treatments.
MDH’s finding, as written: “Based on observation, interview, and record review, the licensee failed to ensure it developed an individual treatment management plan to include all required content for one of six residents (R6) who received treatments. [...]”
Rule cited: “For each resident receiving management of ordered or prescribed treatments or therapy services, the assisted living facility must prepare and include in the service plan a written statement of the treatment or therapy services that will be provided to the [...]”
- Tag 1960: 144G.72 Subd. 5 Documentation of administration of treatments Level 2, isolated scope, scope/level letter D · correction period: Seven (7) days
Details
Summary: MDH found the licensee failed to document a treatment for one of six residents (R6) who received treatments.
MDH’s finding, as written: “Based on observation, interview, and record review, the licensee failed to document a treatment for one of six residents (R6) who received treatments. This practice resulted in a level two violation (a violation that did not harm a resident's health or safety but had the potential to have harmed a resident's health or safety, but was not likely to cause serious injury, impairment, or death), and was issued at an isolated scope (when one or a limited number of residents are affected or one or a [...]”
Rule cited: “Each treatment or therapy administered by an assisted living facility must be in the resident record. [...]”
- Tag 1970: 144G.72 Subd. 6 Treatment and therapy orders Level 2, isolated scope, scope/level letter D · correction period: Seven (7) days
Details
Summary: MDH found the licensee failed to have a physicians order for a treatment for one of six residents (R6) who received treatments.
MDH’s finding, as written: “Based on observation, interview, and record review, the licensee failed to have a physicians order for a treatment for one of six residents (R6) who received treatments. [...]”
Rule cited: “There must be an up-to-date written or electronically recorded order from an authorized prescriber for all treatments and therapies. [...]”
- Tag 2320: 144G.91 Subd. 4 (b) Appropriate care and services Level 2, pattern scope, scope/level letter E · correction period: Seven (7) days
Details
Summary: MDH found the licensee failed to ensure medications were administered according to policy and accepted standards of practice for three of fourteen residents (R6, R7, R5).
MDH’s finding, as written: “The licensee failed to ensure medications were administered according to policy and accepted standards of practice for three of fourteen residents (R6, R7, R5). This practice resulted in a level two violation (a violation that did not harm a resident's health or safety but had the potential to have harmed a resident's health or safety, but was not likely to cause serious injury, impairment, or death) and was issued at a pattern scope (when more than a limited number of residents are affected, [...]”
Rule cited: “(b) Residents have the right to receive health care and other assisted living services with continuity from people who are properly trained and competent to perform their duties and in sufficient numbers to adequately provide the services agreed to in the [...]”
- Tag 3090: 144.6502, Subd. 8 Notice to Visitors Level 1, widespread scope, scope/level letter C · correction period: Twenty-one (21) days
Details
Summary: MDH found the licensee failed to ensure signage was posted at the main entry of the building of the establishment to display statutory language to disclose electronic monitoring activity, potentially affecting all residents, staff, and visitors of the licensee.
MDH’s finding, as written: “Based on observation and interview, the licensee failed to ensure signage was posted at the main entry of the building of the establishment to display statutory language to disclose electronic monitoring activity, potentially affecting all residents, staff, and visitors of the licensee. [...]”
Rule cited: “(a) A facility must post a sign at each facility entrance accessible to visitors that states: "Electronic monitoring devices, including security cameras and audio devices, may be present to record persons and activities." (b) The facility is responsible for [...]”
From MDH’s letter: the letter says the facility is in substantial compliance.
Total fines assessed, as printed in the letter: $500.00.
- Tag 130: 144G.12, Subd. 1 Application for Licensure (re-issued) scope/level letter F
Substantiated investigations (state reports)
- October 13, 2023 · report HL303296444M · MDH finding: Substantiated, facility and individual responsibility
Details
Allegation, as written: “The alleged perpetrator (AP) abused Resident A when the AP was witnessed holding down Resident A while performing cares causing the resident to scream out in pain. The AP abused Resident B when the AP forcefully and aggressively handled Resident B when assisting with cares.”
“The Minnesota Department of Health determined abuse was substantiated.”
“The facility and the AP were responsible for the maltreatment.”
Summary: MDH looked into an allegation and found: abuse substantiated (facility and individual responsibility).
MDH’s conclusion, as written: “The Minnesota Department of Health determined abuse was substantiated. The facility and the AP were responsible for the maltreatment. The facility was notified of concerns regarding the AP but did not immediately follow up on the concerns, report the incidents, or complete an internal investigation until eight days after the initial concerns were reported. The actions of the AP were witnessed and reported by two unlicensed personnel (ULP).”
Action taken by facility: “The AP is no longer employed by the facility.”
Action taken by MDH: “The facility was found to be in noncompliance.”
Survey completed August 29, 2023: 8 correction orders
- Tag 250: 144G.20 Subdivision 1 Conditions Level 2, widespread scope, scope/level letter F · correction period: Twenty-one (21) days
Details
Summary: MDH found the licensee failed to show they met the requirements of licensure, by attesting the managerial officials who oversaw the day-to-day operations understood applicable statutes and rules; nor developed and/or implemented current policies and procedures as required with records reviewed.
MDH’s finding, as written: “Based on interview and record review, the licensee failed to show they met the requirements of licensure, by attesting the managerial officials who oversaw the day-to-day operations understood applicable statutes and rules; nor developed and/or implemented current policies and procedures as required with records reviewed. This had the potential to affect all residents, staff, and visitors. [...]”
Rule cited: “(a) The commissioner may refuse to grant a provisional license, refuse to grant a license as a result of a change in ownership, refuse to renew a license, suspend or revoke a license, or impose a conditional license if the owner, controlling individual, or [...]”
- Tag 510: 144G.41 Subd. 3 Infection control program Level 2, widespread scope, scope/level letter F · correction period: Seven (7) days
Details
MDH’s finding, as written: “Based on observation and interview, the licensee failed to establish and maintain an infection control program that complied with accepted health care, medical, and nursing standards for infection control. The deficient practice had the potential to affect residents, employees, and visitors. [...]”
Rule cited: “(a) All assisted living facilities must establish and maintain an infection control program that complies with accepted health care, medical, and nursing standards for infection control. [...]”
- Tag 620: 144G.42 Subd. 6 (a) / 626.557, Subd. 3 Compliance with requirements for reporting ma Level 2, widespread scope, scope/level letter F · correction period: Seven (7) days
Details
Summary: MDH found the licensee failed to immediately report to the Minnesota Adult Abuse Reporting Center (MAARC) suspected maltreatment for two of two residents (R1, R2) reviewed for abuse.
MDH’s finding, as written: “Based on interview and record review, the licensee failed to immediately report to the Minnesota Adult Abuse Reporting Center (MAARC) suspected maltreatment for two of two residents (R1, R2) reviewed for abuse. [...]”
Rule cited: “(a) The assisted living facility must comply with the requirements for the reporting of maltreatment of vulnerable adults in section 626.557. [...]”
- Tag 630: 144G.42 Subd. 6 (b) Compliance with requirements for reporting ma Level 3, widespread scope, scope/level letter I · correction period: Seven (7) days
Details
MDH’s finding, as written: “Based on interview and record review the licensee failed to develop and implement an individual abuse prevention plan (IAPP) with the required content including the person's susceptibility to abuse by another individual, the person's risk of abusing others, statements of the specific measure to be taken to minimize the risk of abuse and include self-abuse for two of two residents (R1, R2) with records reviewed. [...]”
Rule cited: “(b) The facility must develop and implement an individual abuse prevention plan for each vulnerable adult. [...]”
- Tag 1620: 144G.70 Subd. 2 (c-e) Initial reviews, assessments, and monitoring Level 2, widespread scope, scope/level letter F · correction period: Seven (7) days
Details
Summary: MDH found the licensee failed to ensure the registered nurse (RN) completed a comprehensive reassessment after a change of condition for one of one resident (R1).
MDH’s finding, as written: “Based on interview and record review, the licensee failed to ensure the registered nurse (RN) completed a comprehensive reassessment after a change of condition for one of one resident (R1). [...]”
Rule cited: “(c) Resident reassessment and monitoring must be conducted no more than 14 calendar days after initiation of services. [...]”
Show all 8
- Tag 1640: 144G.70 Subd. 4 (a-e) Service plan, implementation and revisions to Level 2, widespread scope, scope/level letter F
Details
Summary: MDH found the licensee failed to ensure the service plan included a signature or other authentication by the resident or resident representative and the facility, to document agreement on the services to be provided for two of two residents (R1, R2).
MDH’s finding, as written: “Based on observation, interview, and record review, the licensee failed to ensure the service plan included a signature or other authentication by the resident or resident representative and the facility, to document agreement on the services to be provided for two of two residents (R1, R2). [...]”
Rule cited: “(a) No later than 14 calendar days after the date that services are first provided, an assisted living facility shall finalize a current written service plan. [...]”
- Tag 1650: 144G.70 Subd. 4 (f) Service plan, implementation and revisions to Level 2, isolated scope, scope/level letter D
Details
Summary: MDH found the licensee failed to ensure the service plan included all required content for two of two residents (R1, R2).
MDH’s finding, as written: “Based on observation, interview, and record review, the licensee failed to ensure the service plan included all required content for two of two residents (R1, R2). This practice resulted in a level two violation (a violation that did not harm a resident's health or safety but had the potential to have harmed a resident's health or safety, but was not likely to cause serious injury, impairment, or death), and was issued at an isolated scope (when one or a limited number of residents are affected [...]”
Rule cited: “(f) The service plan must include: (1) a description of the services to be provided, the fees for services, and the frequency of each service, according to the resident's current assessment and resident preferences; (2) the identification of staff or [...]”
- Tag 2360: 144G.91 Subd. 8 Freedom from maltreatment
Details
Summary: MDH found the facility failed to ensure one of one residents reviewed (R1) and R2 were free from maltreatment.
MDH’s finding, as written: “The facility failed to ensure one of one residents reviewed (R1) and R2 were free from maltreatment. Findings include: The Minnesota Department of Health (MDH) issued a determination maltreatment occurred, and the facility was responsible for the maltreatment, in connection with incidents which occurred at the facility. Please refer to the public maltreatment report for details.”
Rule cited: “Residents have the right to be free from physical, sexual, and emotional abuse; neglect; financial exploitation; and all forms of maltreatment covered under the Vulnerable Adults Act.”
- Tag 250: 144G.20 Subdivision 1 Conditions Level 2, widespread scope, scope/level letter F · correction period: Twenty-one (21) days
What the levels and scopes mean (MDH’s words)
Level 1: “a violation that has no potential to cause more than a minimal impact on the resident and does not affect health or safety”
Level 2: “a violation that did not harm a resident's health or safety but had the potential to have harmed a resident's health or safety, but was not likely to cause serious injury, impairment, or death”
Level 3: “a violation that harmed a resident's health or safety, not including serious injury, impairment, or death, or a violation that has the potential to lead to serious injury, impairment, or death”
Isolated scope: “when one or a limited number of residents are affected or one or a limited number of staff are involved, or the situation has occurred only occasionally”
Pattern scope: “when more than a limited number of residents are affected, more than a limited number of staff are involved, or the situation has occurred repeatedly; but is not found to be pervasive”
Widespread scope: “when problems are pervasive or represent a systemic failure that has affected or has the potential to affect a large portion or all of the residents”
Summaries are ours and are marked “Summary”; quoted text is MDH’s own, shortened where marked [...]. Read the full reports at the links above or search every report on MDH’s site.
What these terms mean
MDH: “An evaluation is a process regulated by the division to ensure licensees comply with the laws, rules, and certifications for the type of care and services authorized under their license/certification.”
“An investigation may occur when the division is notified that care and services are not being provided by licensees as required by law. This may include allegations of abuse, neglect, or financial misuse.”
For maltreatment, Minnesota law defines substantiated as “a preponderance of the evidence shows that an act that meets the definition of maltreatment occurred” and inconclusive as “less than a preponderance of evidence to show that maltreatment did or did not occur” (Minn. Stat. 626.5572).
Correction orders, as MDH explains on each state form: “Tag numbers have been assigned to Minnesota State Statutes for Assisted Living Facilities.” “The letter in the left column is used for tracking purposes and reflects the scope and level issued pursuant to 144G.31 subd. 1, 2, and 3.” MDH adds that there is no requirement to submit a plan of correction for violations of Minnesota state statutes.
MDH keeps investigation results for seven years when allegations are substantiated, four years when inconclusive, and three years when unsubstantiated, so the counts cover different periods. This community is licensed for 400 residents; larger communities are evaluated and reported on more often, so read counts with size in mind. Source: Minnesota Department of Health, Health Regulation Division, data as of September 28, 2026. Always visit in person and ask the community about anything listed here.
License and ownershipActive license, licensee CHARTER HOUSE
- License type
- Assisted Living Facility
- License number
- 422879
- License status
- Active
- Current license dated
- 2025-11-01
- Licensed capacity
- 400
- Licensee
- CHARTER HOUSE
- County
- Olmsted County
- Administrator/Authorized Agent
- Brittney Voll
Source: Minnesota state licensing records (agency listing), retrieved 2026-09-09. Licensing status is a matter of public record; it is not a quality rating.
Administrator/Authorized Agent name from the Minnesota licensing record, as of Sep 9, 2026.
Paying with Medicaid and other programsHow Medicaid pays for care in Minnesota, and other programs
How Medicaid pays for care in Minnesota
- Elderly Waiver (EW), customized living services. Minnesota's Elderly Waiver, part of Medical Assistance (Minnesota Medicaid), can pay for "customized living" services, and a provider of those services must hold an assisted living license (or meet certain exceptions). You must qualify for Medical Assistance and need a nursing-home level of care. (state page)
Ask the community whether it accepts Medicaid.
Location and nearby careNearest hospital 0.8 mi, nursing home 0.0 mi, pharmacy 0.2 mi
- Nearest hospital with an emergency room
- Mayo Clinic Hospital Rochester, Rochester. 0.8 miles away, straight line. CMS overall hospital rating: 5 of 5 stars.
- Nearest Medicare nursing home
- Charter House Inc, Rochester. 0.0 miles away, straight line.
- Nearest home health agency office
- Interim Healthcare Of Rochester, Rochester. 1.9 miles away, straight line. Agencies travel to clients, so ask which ones serve this address.
- Nearest pharmacy
- Guide Point Pharmacy. 0.2 miles away, straight line. From OpenStreetMap, which does not list every pharmacy, so one may be closer.
- Area
- USDA classes ZIP code 55901 as metropolitan (metropolitan core).
- Dialysis within 15 miles
- Mayo Dialysis Rochester Methodist Hosp, Rochester, 0.1 miles away, straight line (CMS rating 2 of 5 stars)
Mayo Clinic Dialysis St Marys, Rochester, 0.8 miles away, straight line
Mayo Dialysis Rochester - Northeast, Rochester, 2.6 miles away, straight line (CMS rating 2 of 5 stars) - Hospice
- 8 Medicare hospices tell CMS they serve ZIP code 55901.
Moments Hospice, office in Rochester, 1.2 miles away, straight line (CMS family survey rating 1 of 5 stars)
Crown Capital Strategies, LLC, office in Rochester, 1.9 miles away, straight line
Seasons Hospice, office in Rochester, 2.1 miles away, straight line (CMS family survey rating 4 of 5 stars) - Nearest geriatric medicine practice
- Mayo Clinic, Rochester. 0.8 miles away, straight line. 1 geriatric medicine doctor listed there.
Distances are straight lines from the community, not driving distance. Hospitals, home health, dialysis, hospice and doctors come from CMS provider data (CMS, hospital list updated Jul 22, 2026). Star ratings are CMS’s own.
Emergency and natural hazard riskFEMA overall risk relatively high; outside FEMA's high-risk flood areas
Public hazard maps for this location. Ask the community about its emergency plan, its generator and where residents would go in an evacuation.
- Flood zone
- Outside the high and moderate risk flood areas on FEMA's flood map (Zone X, minimal flood hazard, or not studied). (FEMA flood map)
- FEMA National Risk Index
- Overall: relatively high. By hazard: inland flooding very high, wildfire very low, tornado relatively high, heat wave relatively low, earthquake very low. These are FEMA’s ratings for the census tract, compared with tracts nationwide. (FEMA, December 2025)
A flood zone describes the map at this point, not the building's elevation. In an emergency, follow the local emergency management agency.
Questions to ask on a tour10 questions picked for this community from its record
Picked for this community from its record. Ask them in person and write down the answers.
- The current license dates from 2025. Has the owner or operator changed recently?
- What does the base rate include, and when did rates last go up?
- How many caregivers are on duty during the day and at night?
- What happens if care needs increase? When would someone need to move?
- What fees are charged at move-in?
- How do you tell families about falls, illness or changes?
- How long have the executive director and the head of care been here?
- Who gives medications, and what training do they have?
- For what reasons can a resident be asked to leave?
- Is the apartment held during a hospital stay, and at what cost?
What we checked12 public sources we searched, with dates
Every public source we searched for this community. “Nothing on record” means we found no record that matched it. A record can be missed when a name or address differs.
| Source | Data as of | What we found |
|---|---|---|
| Minnesota Department of Health, Health Regulation Division inspection records | Sep 28, 2026 | See above |
| U.S. Department of Labor wage and hour cases | Oct 15, 2026 | Nothing on record |
| OSHA workplace safety inspections since 2016 | Oct 15, 2026 | Nothing on record |
| FEMA flood map | See above | |
| USDA wildfire risk | Apr 15, 2026 | Not shown: FEMA rates wildfire risk here very low |
| FEMA National Risk Index | See above | |
| CMS hospitals, home health, dialysis, hospice and doctors; OpenStreetMap pharmacies | See above | |
| HUD Multifamily Properties - Assisted | Jul 6, 2026 | Nothing on record |
| State Veterans Homes (NASVH directory) | Sep 20, 2026 | Nothing on record |
| CMS Hospice - General Information | Aug 19, 2026 | Nothing on record |
| CMS Home Health Care Agencies | May 27, 2026 | Nothing on record |
| The community’s own website | See above |
Common questionsAnswers to 4 questions families ask
What type of care does Charter House, 2nd Street Nw provide?
Charter House, 2nd Street Nw is licensed by the state of Minnesota for independent living, assisted living in Rochester, Minnesota. Its licensed capacity is 400 residents.
Does Lilisity rate Charter House, 2nd Street Nw?
No. We publish state licensing details for Charter House, 2nd Street Nw but no score, rating, or ranking. Only communities on the Top Communities list or with a Senior Living Alliance Excellence Award, both based on phone-verified resident and family interviews, are ranked.
How much does Charter House, 2nd Street Nw cost?
Assisted Living in Minnesota typically starts at $2,200 to $4,800 a month. Based on 74 communities that publish prices. These are area figures, not this community's price. Charter House, 2nd Street Nw does not publish its prices.
How do I contact Charter House, 2nd Street Nw?
Use Charter House, 2nd Street Nw's website, charterhouse-mayo.org, or visit at 211 2nd Street Nw, Rochester, MN 55901.
How Lilisity works. The only scores or rankings Lilisity publishes are the Top Communities list and the Excellence Awards, both built from phone-verified resident and family interviews. Communities can pay Lilisity a flat monthly fee to manage their own listing: photos, prices, contact details, and receiving the inquiries families choose to send them. The fee is the same no matter how many families contact them or move in. Senior Living Alliance, which runs Lilisity, offers the same listing to its member communities as part of their membership; members pay SLA for its resident and family interview program. No community pays Lilisity per inquiry, per referral or per move-in. Payment never changes a testimonial, a rating, or the order of search results. The "Nearby Senior Living Alliance communities" box shows member communities only. How we verify testimonials · How we are paid