Assisted Living and Memory Care
Bay Harbor Senior Living of la
1384 County Road 25, La Crescent, MN 55947 · Map
Licensed for 86 residents · BAY HARBOR SENIOR LIVING OF LA CRESCENT
Bay Harbor Senior Living of la is a state-licensed assisted living, memory care community in La Crescent, Minnesota. It is licensed for 86 residents. Lilisity publishes no score or ranking for this community; the details below come from the state licensing record.
Prices
This community does not publish its prices.
Area costs
Care and services
From the community’s website
What Bay Harbor Senior Living of la says about itself, quoted from its own site. We have not checked these claims against licensing records. Ask about each one on a tour.
- Nurse on site: on call 24 hours a day.
24/7 On-Call Nurse
(page, checked Oct 15, 2026) - Provides transportation.
Services include personal care, medication support, meals, housekeeping, transportation, and social activities.
(page, checked Oct 12, 2026) - 3 meals a day.
Three Home-Style Meals Daily
(page, checked Oct 15, 2026) - Apartment types named: studio, semi-private room.
Tour our private and semi-private studio apartments to find the space that best fits your loved one’s preferences and care requirements.
(page, checked Oct 12, 2026)
Lilisity’s independent report
What the public record shows
Gathered by Lilisity from state and federal sources. Communities can’t edit this part of the page.
License
Active, 86 residents
Assisted Living Facility Dementia Care 423513, current license dated Dec 1, 2025. Licensee BAY HARBOR SENIOR LIVING OF LA CRESCENT.
State inspection record1 substantiated
- Last evaluation
- September 26, 2025
- Evaluations on record
- 2
- Investigations substantiated
- 1 kept 7 years
- Inconclusive
- 0 kept 4 years
- Unsubstantiated
- 1 kept 3 years
Most recent evaluation (September 26, 2025, state report 6HXS11)
MDH: “On December 8, 9, 2025, and December 11, 2025, the Minnesota Department of Health conducted a follow-up survey at the above provider to follow-up on orders issued pursuant to a survey completed on September 26, 2025.”
Survey completed December 11, 2025: 5 correction orders
- Tag 480: 144G.41 Subdivision 1 Subd. 1a (a-b) Minimum requirements; required food services (re-issued) scope/level letter F
Details
Rule cited: “(a) Except as provided in paragraph (b), food must be prepared and served according to the Minnesota Food Code, Minnesota Rules, chapter 4626. [...]”
- Tag 775: 144G.45 Subd. 2. (a) Fire protection and physical environment (re-issued) scope/level letter F · fine: $500.00 assessed
Details
Rule cited: “Each assisted living facility must comply with the State Fire Code in Minnesota Rules, chapter 7511, and:”
- Tag 1420: 144G.62 Subd. 2 Delegation of assisted living services (re-issued) Level 2, pattern scope, scope/level letter E
Details
Summary: MDH found the licensee failed to ensure three of three employees (unlicensed personnel (ULP)-F, ULP-J, ULP-P) completed all training and competency evaluations prior to providing delegated nursing tasks to one of one resident (R4) with a Pure wick urinary system.
MDH’s finding, as written: “Based on observation, interview, and record review, the licensee failed to ensure three of three employees (unlicensed personnel (ULP)-F, ULP-J, ULP-P) completed all training and competency evaluations prior to providing delegated nursing tasks to one of one resident (R4) with a Pure wick urinary system. [...]”
Rule cited: “(b) When the registered nurse or licensed health professional delegates tasks to unlicensed personnel, that person must ensure that prior to the delegation the unlicensed personnel is trained in the proper methods to perform the tasks or procedures for each [...]”
- Tag 1640: 144G.70 Subd. 4 (a-e) Service plan, implementation and revisions to (re-issued) Level 2, isolated scope, scope/level letter D
Details
Summary: MDH found the licensee failed to ensure the service plan included a signature or other authentication by the resident and the facility to document agreement on the services provided for two of four residents (R11, R14).
MDH’s finding, as written: “Based on interview and record review, the licensee failed to ensure the service plan included a signature or other authentication by the resident and the facility to document agreement on the services provided for two of four residents (R11, R14). [...]”
Rule cited: “(a) No later than 14 calendar days after the date that services are first provided, an assisted living facility shall finalize a current written service plan. [...]”
- Tag 1650: 144G.70 Subd. 4 (f) Service plan, implementation and revisions to (re-issued) Level 2, isolated scope, scope/level letter D
Details
Summary: MDH found the licensee failed to ensure the service plan included all required content for one of two residents (R14) who received services.
MDH’s finding, as written: “Based on interview and record review, the licensee failed to ensure the service plan included all required content for one of two residents (R14) who received services. [...]”
Rule cited: “(f) The service plan must include: (1) a description of the services to be provided, the fees for services, and the frequency of each service, according to the resident's current assessment and resident preferences; (2) the identification of staff or [...]”
Survey completed September 26, 2025: 27 correction orders
- Tag 420: 144G.40 Subdivision 1 Responsibility for housing and services Level 2, widespread scope, scope/level letter F · correction period: Twenty-one (21) days
Details
Summary: MDH found the licensee failed to provide sufficient housing and service-related management, control, and operation of the facility.
MDH’s finding, as written: “Based on observation, interview, and record review, the licensee failed to provide sufficient housing and service-related management, control, and operation of the facility. This had the potential to affect all residents. [...]”
Rule cited: “The facility is directly responsible to the resident for all housing and service-related matters provided, irrespective of a management contract. [...]”
- Tag 480: 144G.41 Subdivision 1 Subd. 1a (a-b) Minimum requirements; required food services Level 2, widespread scope, scope/level letter F · correction period: Please refer to the FBEIR for any compliance dates
Details
Summary: MDH found the licensee failed to ensure food was prepared and served according to the Minnesota Food Code.
MDH’s finding, as written: “Based on observation, interview, and record review, the licensee failed to ensure food was prepared and served according to the Minnesota Food Code. This practice resulted in a level two violation (a violation that did not harm a resident's health or safety but had the potential to have harmed a resident's health or safety, but was not likely to cause serious injury, impairment, or death), and is issued at a widespread scope (when problems are pervasive or represent a systemic failure that has [...]”
Rule cited: “(a) Except as provided in paragraph (b), food must be prepared and served according to the Minnesota Food Code, Minnesota Rules, chapter 4626. [...]”
- Tag 510: 144G.41 Subd. 3 Infection control program Level 2, widespread scope, scope/level letter F · correction period: Seven (7) days · fine: $500.00 assessed
Details
Summary: MDH found the licensee failed to establish and maintain an effective infection control program that complies with accepted health care, medical and nursing standards for infection control related to glove use and handwashing by one of six unlicensed personnel (ULP-J) during personal cares.
MDH’s finding, as written: “Based on observation, interview, and record review, the licensee failed to establish and maintain an effective infection control program that complies with accepted health care, medical and nursing standards for infection control related to glove use and handwashing by one of six unlicensed personnel (ULP-J) during personal cares. This had the potential to affect all residents and staff within the facility. [...]”
Rule cited: “(a) All assisted living facilities must establish and maintain an infection control program that complies with accepted health care, medical, and nursing standards for infection control. [...]”
- Tag 650: 144G.42 Subd. 8 (a) Staff records Level 2, widespread scope, scope/level letter F · correction period: Twenty-One (21) days
Details
Summary: MDH found the licensee failed to ensure employee records contained the required content for two of two employees (unlicensed personnel (ULP)-F, ULP-J).
MDH’s finding, as written: “Based on observation, interview, and record review, the licensee failed to ensure employee records contained the required content for two of two employees (unlicensed personnel (ULP)-F, ULP-J). [...]”
Rule cited: “(a) The facility must maintain current records of each paid staff member, each regularly scheduled volunteer providing services, and each individual contractor providing services. [...]”
- Tag 660: 144G.42 Subd. 9 Tuberculosis prevention and control Level 2, widespread scope, scope/level letter F · correction period: Twenty-one (21) days
Details
Summary: MDH found the licensee failed to maintain a tuberculosis (TB) prevention program based on the most current guidelines issued by the Centers for Disease Control and Prevention (CDC), which included documentation of completion of a two-step TST (tuberculin skin test) or other evidence of TB screening such as a blood test, for two of two employees (unlicensed personnel (ULP)-F, ULP-J).
MDH’s finding, as written: “Based on observation, interview, and record review, the licensee failed to maintain a tuberculosis (TB) prevention program based on the most current guidelines issued by the Centers for Disease Control and Prevention (CDC), which included documentation of completion of a two-step TST (tuberculin skin test) or other evidence of TB screening such as a blood test, for two of two employees (unlicensed personnel (ULP)-F, ULP-J). This had the potential to affect all residents within the facility. [...]”
Rule cited: “(a) The facility must establish and maintain a comprehensive tuberculosis infection control program according to the most current tuberculosis infection control guidelines issued by the United States Centers for Disease Control and Prevention (CDC), Division [...]”
Show all 27
- Tag 680: 144G.42 Subd. 10 Disaster planning and emergency preparedness Level 2, widespread scope, scope/level letter F · correction period: Twenty-One (21) days
Details
Summary: MDH found the licensee failed to review and update an all-hazards risk assessment emergency
MDH’s finding, as written: “Based on observation, interview, and record review, the licensee failed to review and update an all-hazards risk assessment emergency preparedness program and plan to include Appendix Z required elements and failed to post the plan prominently. This had the potential to affect all residents, staff, and visitors. [...]”
Rule cited: “(a) The facility must meet the following requirements: (1) have a written emergency disaster plan that contains a plan for evacuation, addresses elements of sheltering in place, identifies temporary relocation sites, and details staff assignments in the event [...]”
- Tag 775: 144G.45 Subd. 2. (a) Fire protection and physical environment Level 2, widespread scope, scope/level letter F · correction period: Seven (7) days · fine: $500.00 assessed
Details
Summary: MDH found the licensee failed to maintain facility in compliance with Minnesota State Fire Code under Minnesota Rules Chapter 7511.
MDH’s finding, as written: “Based on observation and interview, the licensee failed to maintain facility in compliance with Minnesota State Fire Code under Minnesota Rules Chapter 7511. This had the potential to affect all residents, staff, and visitors. [...]”
Rule cited: “Each assisted living facility must comply with the State Fire Code in Minnesota Rules, chapter 7511, and:”
- Tag 1060: 144G.52 Subd. 9 Emergency relocation Level 2, widespread scope, scope/level letter F
Details
Summary: MDH found the licensee failed to provide a written notice with required content for an emergency relocation and failed to notify the Office of Ombudsman for Long-Term Care of the emergency relocation for one of one resident (R11).
MDH’s finding, as written: “Based on interview and record review, the licensee failed to provide a written notice with required content for an emergency relocation and failed to notify the Office of Ombudsman for Long-Term Care of the emergency relocation for one of one resident (R11). [...]”
Rule cited: “(a) A facility may remove a resident from the facility in an emergency if necessary due to a resident's urgent medical needs or an imminent risk the resident poses to the health or safety of another facility resident or facility staff member. [...]”
- Tag 1310: 144G.60 Subd. 3 Licensed health professionals and nurses Level 2, widespread scope, scope/level letter F · correction period: Immediate
Details
Summary: MDH found the licensee failed to ensure a licensed practical nurse (LPN), who was providing services as an employee of the licensed facility, had a current Minnesota license or registration to practice, for one of one employee (LPN-B).
MDH’s finding, as written: “Based on observation, interview, and record review, the licensee failed to ensure a licensed practical nurse (LPN), who was providing services as an employee of the licensed facility, had a current Minnesota license or registration to practice, for one of one employee (LPN-B). This had the potential to affect all residents and staff. This resulted in an immediate correction order issued on September 23, 2025. [...]”
Rule cited: “(a) Licensed health professionals and nurses providing services as staff members of a licensed facility must possess a current Minnesota license or registration to practice. [...]”
- Tag 1320: 144G.60 Subd. 4 (a) Unlicensed personnel Level 2, isolated scope, scope/level letter D · correction period: Twenty-one (21) days
Details
Summary: MDH found the licensee failed to ensure training and competency evaluations for the required topics were completed by one of two unlicensed personnel (ULP-J) prior to providing direct cares.
MDH’s finding, as written: “Based on interview and record review, the licensee failed to ensure training and competency evaluations for the required topics were completed by one of two unlicensed personnel (ULP-J) prior to providing direct cares. [...]”
Rule cited: “(a) Unlicensed personnel providing assisted living services must have: (1) successfully completed a training and competency evaluation appropriate to the services provided by the facility and the topics listed in section 144G.61, subdivision 2, paragraph (a); [...]”
- Tag 1330: 144G.60 Subd. 4 (b) Unlicensed personnel Level 2, isolated scope, scope/level letter D · correction period: Twenty-one (21) days
Details
Summary: MDH found the licensee failed to ensure competency training and evaluations were completed by one of two unlicensed personnel (ULP-J) prior to providing direct cares.
MDH’s finding, as written: “Based on observation, interview, and record review, the licensee failed to ensure competency training and evaluations were completed by one of two unlicensed personnel (ULP-J) prior to providing direct cares. [...]”
Rule cited: “(b) Unlicensed personnel performing delegated nursing tasks in an assisted living facility must: (1) have successfully completed training and demonstrated competency by successfully completing a written or oral test of the topics in section 144G.61, [...]”
- Tag 1420: 144G.62 Subd. 2 Delegation of assisted living services Level 2, widespread scope, scope/level letter F · correction period: Twenty-one (21) days
Details
Summary: MDH found the licensee failed to ensure two of two employees (unlicensed personnel (ULP)-F, ULP-J) completed all training and competency evaluations prior to providing delegated nursing tasks to one of one resident (R4) with a Pure wick urinary system.
MDH’s finding, as written: “Based on observation, interview, and record review, the licensee failed to ensure two of two employees (unlicensed personnel (ULP)-F, ULP-J) completed all training and competency evaluations prior to providing delegated nursing tasks to one of one resident (R4) with a Pure wick urinary system. [...]”
Rule cited: “(b) When the registered nurse or licensed health professional delegates tasks to unlicensed personnel, that person must ensure that prior to the delegation the unlicensed personnel is trained in the proper methods to perform the tasks or procedures for each [...]”
- Tag 1440: 144G.62 Subd. 4 Supervision of staff providing delegated nurs Level 2, isolated scope, scope/level letter D · correction period: Twenty-one (21) days
Details
Summary: MDH found the licensee failed to ensure direct supervision of one of two unlicensed personnel (ULP-J) performing delegated tasks was provided by the registered nurse (RN) within 30
MDH’s finding, as written: “Based on observation, interview, and record review, the licensee failed to ensure direct supervision of one of two unlicensed personnel (ULP-J) performing delegated tasks was provided by the registered nurse (RN) within 30 calendar days after the date on which the individual began working for the licensee. [...]”
Rule cited: “(a) Staff who perform delegated nursing or therapy tasks must be supervised by an appropriate licensed health professional or a registered nurse according to the assisted living facility's policy where the services are being provided to verify that the work [...]”
- Tag 1470: 144G.63 Subd. 2 Content of required orientation Level 2, isolated scope, scope/level letter D · correction period: Twenty-One (21) days
Details
Summary: MDH found the licensee failed to ensure one of two
MDH’s finding, as written: “Based on observation, interview, and record review, the licensee failed to ensure one of two employees (unlicensed personnel (ULP)-J) received orientation to assisted living facility licensing requirements and regulations before providing services. [...]”
Rule cited: “(a) The orientation must contain the following topics: (1) an overview of this chapter; (2) an introduction and review of the facility's policies and procedures related to the provision of assisted living services by the individual staff person; (3) handling [...]”
- Tag 1500: 144G.63 Subd. 5 Required annual training Level 2, widespread scope, scope/level letter F · correction period: Twenty-one (21) days
Details
Summary: MDH found the licensee failed to ensure annual training included all required topics for each 12 months of employment for one of one employee (unlicensed personnel (ULP)-F).
MDH’s finding, as written: “Based on observation, interview, and record review, the licensee failed to ensure annual training included all required topics for each 12 months of employment for one of one employee (unlicensed personnel (ULP)-F). [...]”
Rule cited: “(a) All staff that perform direct services must complete at least eight hours of annual training for each 12 months of employment. [...]”
- Tag 1540: 144G.64 (a) (3) Training in Dementia, Mental Illness, and De- Level 2, widespread scope, scope/level letter F · correction period: Twenty-one (21) days
Details
Summary: MDH found the licensee failed to ensure two of two employees (unlicensed personnel (ULP)-F and ULP-J) received the required amount of dementia, mental illness and de-escalation training within the required time frame.
MDH’s finding, as written: “Based on interview and record review, the licensee failed to ensure two of two employees (unlicensed personnel (ULP)-F and ULP-J) received the required amount of dementia, mental illness and de-escalation training within the required time frame. [...]”
Rule cited: “(3) for assisted living facilities with dementia care, direct-care staff must have completed at least eight hours of initial training on topics specified under paragraph (b) within 80 working hours of the employment start date. [...]”
- Tag 1620: 144G.70 Subd. 2 (c-e) Initial reviews, assessments, and monitoring Level 2, widespread scope, scope/level letter F · correction period: Twenty-One (21) days
Details
Summary: MDH found the licensee failed to ensure the registered nurse (RN) completed a reassessment not to exceed 90 days from the previous assessment for three of three residents (R2, R3, R4).
MDH’s finding, as written: “Based on interview and record review, the licensee failed to ensure the registered nurse (RN) completed a reassessment not to exceed 90 days from the previous assessment for three of three residents (R2, R3, R4). [...]”
Rule cited: “(a) Residents who are not receiving any assisted living services shall not be required to undergo an initial nursing assessment. [...]”
- Tag 1640: 144G.70 Subd. 4 (a-e) Service plan, implementation and revisions to Level 2, pattern scope, scope/level letter E · correction period: Twenty-One (21) days
Details
Summary: MDH found the licensee failed to ensure the service plan included a signature or other authentication by the resident and the facility to document agreement on the services provided for three of seven residents (R3, R11, R14).
MDH’s finding, as written: “Based on observation, interview, and record review, the licensee failed to ensure the service plan included a signature or other authentication by the resident and the facility to document agreement on the services provided for three of seven residents (R3, R11, R14). [...]”
Rule cited: “(a) No later than 14 calendar days after the date that services are first provided, an assisted living facility shall finalize a current written service plan. [...]”
- Tag 1650: 144G.70 Subd. 4 (f) Service plan, implementation and revisions to Level 2, isolated scope, scope/level letter D · correction period: Twenty-one (21) days
Details
Summary: MDH found the licensee failed to ensure the service plan included all required content for one of seven residents (R14) who received services.
MDH’s finding, as written: “Based on observation, interview, and record review, the licensee failed to ensure the service plan included all required content for one of seven residents (R14) who received services. [...]”
Rule cited: “(f) The service plan must include: (1) a description of the services to be provided, the fees for services, and the frequency of each service, according to the resident's current assessment and resident preferences; (2) the identification of staff or [...]”
- Tag 1760: 144G.71 Subd. 8 Documentation of administration of medication Level 2, widespread scope, scope/level letter F · correction period: Seven (7) days
Details
Summary: MDH found the licensee failed to ensure medications were administered as ordered for two of seven residents (R2, R1), and failed to ensure all medications were transcribed with clear instruction for two of seven residents (R14, R12).
MDH’s finding, as written: “Based on observation, interview, and record review, the licensee failed to ensure medications were administered as ordered for two of seven residents (R2, R1), and failed to ensure all medications were transcribed with clear instruction for two of seven residents (R14, R12). [...]”
Rule cited: “Each medication administered by the assisted living facility staff must be documented in the resident's record. The documentation must include the signature and title of the person who administered the medication. [...]”
- Tag 1820: 144G.71 Subd. 13 Prescriptions Level 2, pattern scope, scope/level letter E · correction period: Seven (7) days
Details
Summary: MDH found the licensee failed to ensure current written or electronically recorded prescriptions were obtained for all medications the provider managed for three of six residents (R3, R4, R14).
MDH’s finding, as written: “Based on observation, interview, and record review, the licensee failed to ensure current written or electronically recorded prescriptions were obtained for all medications the provider managed for three of six residents (R3, R4, R14). [...]”
Rule cited: “There must be a current written or electronically recorded prescription as defined in section 151.01, subdivision 16a, for all prescribed medications that the assisted living facility is managing for the resident.”
- Tag 1890: 144G.71 Subd. 20 Prescription drugs Level 2, pattern scope, scope/level letter E · correction period: Seven (7) days
Details
Summary: MDH found the licensee failed to ensure stored medications were not expired for four of 59 residents (R6, R8, R9, R10) receiving medication administration.
MDH’s finding, as written: “Based on observation, interview, and record review, the licensee failed to ensure stored medications were not expired for four of 59 residents (R6, R8, R9, R10) receiving medication administration. Additionally, the licensee failed to ensure all medications bore a proper label and included an open date for time sensitive medications. [...]”
Rule cited: “A prescription drug, prior to being set up for immediate or later administration, must be kept in the original container in which it was dispensed by the pharmacy bearing the original prescription label with legible information including the expiration or [...]”
- Tag 1950: 144G.72 Subd. 4 Administration of treatments and therapy Level 2, widespread scope, scope/level letter F · correction period: Seven (7) days
Details
Summary: MDH found the licensee failed to ensure the registered nurse (RN) specified, in writing, specific instructions and documented those instructions in the resident record for one of one resident (R2) with blood sugar monitoring.
MDH’s finding, as written: “Based on observation, interview, and record review, the licensee failed to ensure the registered nurse (RN) specified, in writing, specific instructions and documented those instructions in the resident record for one of one resident (R2) with blood sugar monitoring. [...]”
Rule cited: “Ordered or prescribed treatments or therapies must be administered by a nurse, physician, or other licensed health professional authorized to perform the treatment or therapy, or may be delegated or assigned to unlicensed personnel by the licensed health [...]”
- Tag 2110: 144G.82 Subd. 3 Policies Level 1, widespread scope, scope/level letter C · correction period: Twenty-One (21) days
Details
Summary: MDH found the licensee failed to ensure policies and procedures required in the licensing of assisted living facilities with dementia care were provided to each resident and the resident's legal and designated representative at the time of move-in for four of four residents (R1, R2, R3, R4).
MDH’s finding, as written: “Based on interview and record review, the licensee failed to ensure policies and procedures required in the licensing of assisted living facilities with dementia care were provided to each resident and the resident's legal and designated representative at the time of move-in for four of four residents (R1, R2, R3, R4). [...]”
Rule cited: “(a) In addition to the policies and procedures required in the licensing of all facilities, the assisted living facility with dementia care licensee must develop and implement policies and procedures that address the: (1) philosophy of how services are [...]”
- Tag 2170: 144G.84 SERVICES FOR RESIDENTS WITH DEMENTIA Level 2, isolated scope, scope/level letter D · correction period: Twenty-one (21) days
Details
Summary: MDH found the licensee failed to conduct an individualized written activity evaluation that addressed all six provisions and develop an individualized activity plan for one of two residents (R4) who received services under an assisted living with dementia care license.
MDH’s finding, as written: “Based on interview and record review, the licensee failed to conduct an individualized written activity evaluation that addressed all six provisions and develop an individualized activity plan for one of two residents (R4) who received services under an assisted living with dementia care license. [...]”
Rule cited: “(b) Each resident must be evaluated for activities according to the licensing rules of the facility. [...]”
- Tag 2180: 144G.84 SERVICES FOR RESIDENTS WITH DEMENTIA Level 2, isolated scope, scope/level letter D · correction period: Twenty-One (21) days
Details
Summary: MDH found the licensee failed to ensure behavioral symptoms were identified and were addressed on the care plan for one of two residents (R4).
MDH’s finding, as written: “Based on observation, interview, and record review, the licensee failed to ensure behavioral symptoms were identified and were addressed on the care plan for one of two residents (R4). [...]”
Rule cited: “(e) Behavioral symptoms that negatively impact the resident and others in the assisted living facility with dementia care must be evaluated and included on the service or care plan. [...]”
- Tag 3090: 144.6502, Subd. 8 Notice to Visitors Level 1, widespread scope, scope/level letter C · correction period: Twenty-one (21) days
Details
Summary: MDH found the licensee failed to ensure signage was posted at the main entry of the building of the establishment to display statutory language to disclose electronic monitoring activity, potentially affecting all residents, staff, and visitors of the licensee.
MDH’s finding, as written: “Based on observation and interview, the licensee failed to ensure signage was posted at the main entry of the building of the establishment to display statutory language to disclose electronic monitoring activity, potentially affecting all residents, staff, and visitors of the licensee. [...]”
Rule cited: “(a) A facility must post a sign at each facility entrance accessible to visitors that states: "Electronic monitoring devices, including security cameras and audio devices, may be present to record persons and activities." (b) The facility is responsible for [...]”
From MDH’s letter: the letter says the facility is in substantial compliance.
Food and beverage inspection (included in this report): Food and beverage inspection report included
Fines assessed by MDH
- Tag 510 (144g.41 Subd.3 - Infection Control Program): $500.00
- Tag 775 (144g.45 Subd.2. (a) - Fire Protection And PhysicalEnvironment): $500.00
Total fines assessed, as printed in the letter: $1,000.00.
Earlier evaluations (1)
- April 19, 2023: report IDXY11 · 18 correction orders
Details
Survey completed April 19, 2023: 18 correction orders
- Tag 470: 144G.41 Subdivision 1 Minimum requirements Level 2, widespread scope, scope/level letter F · correction period: Twenty-one (21) days
Details
Summary: MDH found the licensee failed to ensure a staffing plan was developed and a daily staff schedule was posted as required, potentially affecting all licensee's current residents, staff, and visitors.
MDH’s finding, as written: “Based on observation and interview, the licensee failed to ensure a staffing plan was developed and a daily staff schedule was posted as required, potentially affecting all licensee's current residents, staff, and visitors. [...]”
Rule cited: “(11) develop and implement a staffing plan for determining its staffing level that: (i) includes an evaluation, to be conducted at least twice a year, of the appropriateness of staffing levels in the facility; (ii) ensures sufficient staffing at all times to [...]”
- Tag 480: 144G.41 Subd 1 (13) (i) (B) Minimum requirements Level 2, widespread scope, scope/level letter F · correction period: Twenty-one (21) days
Details
Summary: MDH found the licensee failed to ensure food was prepared and served according to the Minnesota Food Code.
MDH’s finding, as written: “Based on observation, interview and record review, the licensee failed to ensure food was prepared and served according to the Minnesota Food Code. This had the potential to affect all residents in the Assisted Living Dementia Care facility. [...]”
Rule cited: “(13) offer to provide or make available at least the following services to residents: (B) food must be prepared and served according to the Minnesota Food Code, Minnesota Rules, chapter 4626; and”
- Tag 510: 144G.41 Subd. 3 Infection control program Level 2, widespread scope, scope/level letter F · correction period: Two (2) Days
Details
Summary: MDH found the licensee failed to ensure infection control standards were followed for one of two unlicensed personnel ((ULP)-B) providing personal cares.
MDH’s finding, as written: “Based on observation, interview, and record review, the licensee failed to ensure infection control standards were followed for one of two unlicensed personnel ((ULP)-B) providing personal cares. This had the potential to affect all residents, staff, and visitors. [...]”
Rule cited: “(a) All assisted living facilities must establish and maintain an infection control program that complies with accepted health care, medical, and nursing standards for infection control. [...]”
- Tag 580: 144G.42 Subd. 2 Quality management Level 2, widespread scope, scope/level letter F · correction period: Twenty-One (21) days
Details
Summary: MDH found the licensee failed to engage in and maintain documentation of ongoing quality management activities relevant to the size and services provided by the assisted living provider.
MDH’s finding, as written: “Based on interview and record review, the licensee failed to engage in and maintain documentation of ongoing quality management activities relevant to the size and services provided by the assisted living provider. [...]”
Rule cited: “The facility shall engage in quality management appropriate to the size of the facility and relevant to the type of services provided. [...]”
- Tag 640: 144G.42 Subd. 7 Posting information for reporting suspected c Level 2, widespread scope, scope/level letter F · correction period: Twenty-one (21) days
Details
Summary: MDH found the licensee failed to support protection and safety by not posting information to contact 911 emergency number in common areas and near telephones provided by the assisted living dementia care facility.
MDH’s finding, as written: “Based on observation, interview, and record review, the licensee failed to support protection and safety by not posting information to contact 911 emergency number in common areas and near telephones provided by the assisted living dementia care facility. [...]”
Rule cited: “The facility shall support protection and safety through access to the state's systems for reporting suspected criminal activity and suspected vulnerable adult maltreatment by: (1) posting the 911 emergency number in common areas and near telephones provided [...]”
Show all 18
- Tag 650: 144G.42 Subd. 8 Employee records Level 2, isolated scope, scope/level letter D · correction period: Twenty-One (21) days
Details
Summary: MDH found the licensee failed to ensure the employee record contained the required content for one of one employee (registered nurse (RN)-A).
MDH’s finding, as written: “Based on interview and record review, the licensee failed to ensure the employee record contained the required content for one of one employee (registered nurse (RN)-A). [...]”
Rule cited: “(a) The facility must maintain current records of each paid employee, each regularly scheduled volunteer providing services, and each individual contractor providing services. [...]”
- Tag 660: 144G.42 Subd. 9 Tuberculosis prevention and control Level 2, widespread scope, scope/level letter F · correction period: Twenty-one (21) days
Details
Summary: MDH found the licensee failed to establish and maintain a tuberculosis (TB) prevention program, based on the most current guidelines issued by the Centers for Disease Control and Prevention (CDC) which included completion of a two-step tuberculin skin test (TST) or other evidence of TB screening such as a blood test for one of one employee (unlicensed personnel (ULP)-B).
MDH’s finding, as written: “Based on interview and record review, the licensee failed to establish and maintain a tuberculosis (TB) prevention program, based on the most current guidelines issued by the Centers for Disease Control and Prevention (CDC) which included completion of a two-step tuberculin skin test (TST) or other evidence of TB screening such as a blood test for one of one employee (unlicensed personnel (ULP)-B). [...]”
Rule cited: “(a) The facility must establish and maintain a comprehensive tuberculosis infection control program according to the most current tuberculosis infection control guidelines issued by the United States Centers for Disease Control and Prevention (CDC), Division [...]”
- Tag 680: 144G.42 Subd. 10 Disaster planning and emergency preparedness Level 2, widespread scope, scope/level letter F · correction period: Twenty-one (21) days
Details
Summary: MDH found the licensee failed to post an emergency preparedness plan prominently.
MDH’s finding, as written: “Based on observation, interview, and record review, the licensee failed to post an emergency preparedness plan prominently. In addition, the licensee failed to comply with the monthly load test requirements for the facility's emergency power system (permanent generator) as part of the facility's emergency disaster and preparedness plan as required under Minnesota Rules, Part 4659.0100. This had the potential to impact all residents, staff, and visitors to the licensee's facility. [...]”
Rule cited: “(a) The facility must meet the following requirements: (1) have a written emergency disaster plan that contains a plan for evacuation, addresses elements of sheltering in place, identifies temporary relocation sites, and details staff assignments in the event [...]”
- Tag 800: 144G.45 Subd. 2 (a) (4) Fire protection and physical environment Level 2, widespread scope, scope/level letter F · correction period: Twenty-one (21) days
Details
Summary: MDH found the licensee failed to maintain the physical environment of the facility in a continuous state of good repair and operation.
MDH’s finding, as written: “Based on observation and interview, the licensee failed to maintain the physical environment of the facility in a continuous state of good repair and operation. This has the potential to directly affect the health, safety, and well-being of all residents and staff. [...]”
Rule cited: “(4) keep the physical environment, including walls, floors, ceiling, all furnishings, grounds, systems, and equipment in a continuous state of good repair and operation with regard to the health, safety, comfort, and well-being of the residents in accordance [...]”
- Tag 810: 144G.45 Subd. 2 (b)-(f) Fire protection and physical environment Level 2, widespread scope, scope/level letter F · correction period: Twenty-one (21) days
Details
Summary: MDH found the licensee failed to provide the required complete content of the fire safety and evacuation plan, the minimum employee and resident training on fire safety and evacuation, and the minimum evacuation drills.
MDH’s finding, as written: “Based on document review and interview, the licensee failed to provide the required complete content of the fire safety and evacuation plan, the minimum employee and resident training on fire safety and evacuation, and the minimum evacuation drills. This has the potential to directly affect the safety of all residents receiving services, staff, and visitors. [...]”
Rule cited: “(b) Each assisted living facility shall develop and maintain fire safety and evacuation plans. [...]”
- Tag 1060: 144G.52 Subd. 9 Emergency relocation Level 2, widespread scope, scope/level letter F · correction period: Twenty-one (21) days
Details
Summary: MDH found the licensee failed to notify the Office of Ombudsman for Long-Term Care (OOLTC) of resident relocation within four days for two of two residents (R6, R7).
MDH’s finding, as written: “Based on interview and record review, the licensee failed to notify the Office of Ombudsman for Long-Term Care (OOLTC) of resident relocation within four days for two of two residents (R6, R7). [...]”
Rule cited: “(a) A facility may remove a resident from the facility in an emergency if necessary due to a resident's urgent medical needs or an imminent risk the resident poses to the health or safety of another facility resident or facility staff member. [...]”
- Tag 1330: 144G.60 Subd. 4 (b) Unlicensed personnel Level 2, isolated scope, scope/level letter D · correction period: Seven (7) days
Details
Summary: MDH found the licensee failed to complete training and competency evaluations in all required training topics for one of one employee (unlicensed personnel (ULP)-B).
MDH’s finding, as written: “Based on interview and record review, the licensee failed to complete training and competency evaluations in all required training topics for one of one employee (unlicensed personnel (ULP)-B). [...]”
Rule cited: “(b) Unlicensed personnel performing delegated nursing tasks in an assisted living facility must: (1) have successfully completed training and demonstrated competency by successfully completing a written or oral test of the topics in section 144G.61, [...]”
- Tag 1370: 144G.61 Subd. 2 (a) Training and evaluation of unlicensed personn Level 2, isolated scope, scope/level letter D · correction period: Twenty-one (21) days
Details
Summary: MDH found the licensee failed to ensure training and competency was completed for one of one unlicensed personnel (ULP)-B).
MDH’s finding, as written: “Based on interview and record review, the licensee failed to ensure training and competency was completed for one of one unlicensed personnel (ULP)-B). This practice resulted in a level two violation (a violation that did not harm a resident's health or safety but had the potential to have harmed a resident's health or safety, but was not likely to cause serious injury, impairment, or death), and was issued at an isolated scope (when one or a limited number of residents are affected or one or a [...]”
Rule cited: “(a) Training and competency evaluations for all unlicensed personnel must include the following: (1) documentation requirements for all services provided; (2) reports of changes in the resident's condition to the supervisor designated by the facility; (3) [...]”
- Tag 1380: 144G.61 Subd. 2 (b) Training and evaluation of unlicensed personn Level 2, isolated scope, scope/level letter D · correction period: Twenty-one (21) days
Details
Summary: MDH found the licensee failed to ensure competency evaluations were completed by a registered nurse (RN), for one of one unlicensed personnel ((ULP)-B).
MDH’s finding, as written: “Based on interview and record review, the licensee failed to ensure competency evaluations were completed by a registered nurse (RN), for one of one unlicensed personnel ((ULP)-B). [...]”
Rule cited: “(b) In addition to paragraph (a), training and competency evaluation for unlicensed personnel providing assisted living services must include: (1) observing, reporting, and documenting resident status; (2) basic knowledge of body functioning and changes in [...]”
- Tag 1460: 144G.63 Subdivision 1 Orientation of staff and supervisors Level 2, isolated scope, scope/level letter D · correction period: Seven (7) days
Details
Summary: MDH found the licensee failed to ensure staff providing services completed an orientation to assisted living facility licensing requirements and regulations before providing services for one of one employee (registered nurse (RN)-A).
MDH’s finding, as written: “Based on interview and record review, the licensee failed to ensure staff providing services completed an orientation to assisted living facility licensing requirements and regulations before providing services for one of one employee (registered nurse (RN)-A). [...]”
Rule cited: “All staff providing and supervising direct services must complete an orientation to assisted living facility licensing requirements and regulations before providing assisted living services to residents. [...]”
- Tag 2040: 144G.81 Subdivision 1 Fire protection and physical environment Level 2, widespread scope, scope/level letter F · correction period: Twenty-one
Details
Summary: MDH found the licensee failed to develop a memory care site-specific safety risk assessment plan to identify hazard vulnerabilities and mitigations on and around the property to protect memory care residents from harm.
MDH’s finding, as written: “Based on the document review and interview, the licensee failed to develop a memory care site-specific safety risk assessment plan to identify hazard vulnerabilities and mitigations on and around the property to protect memory care residents from harm. This has the potential to directly affect staff, visitors, and all memory care residents receiving assisted living services. [...]”
Rule cited: “An assisted living facility with dementia care that has a secured dementia care unit must meet the requirements of section 144G.45 and the following additional requirements: (1) a hazard vulnerability assessment or safety risk must be performed on and around [...]”
- Tag 2140: 144G.83 Subd. 3 Supervising staff training Level 2, widespread scope, scope/level letter F
Details
Summary: MDH found the licensee failed to designate a qualified person to oversee staff training in the care of individuals with dementia.
MDH’s finding, as written: “Based on interview and record review, the licensee failed to designate a qualified person to oversee staff training in the care of individuals with dementia. This had the potential to affect all residents, staff, and visitors. [...]”
Rule cited: “Persons providing or overseeing staff training must have experience and knowledge in the care of individuals with dementia, including: (1) two years of work experience related to Alzheimer's disease or other dementias, or in health care, gerontology, or [...]”
- Tag 3090: 144.6502, Subd. 8 Notice to Visitors Level 1, widespread scope, scope/level letter C · correction period: Twenty-one (21) days
Details
MDH’s finding, as written: “Based on observation and interview, the licensee failed to ensure a required notice was posted at the main entry way of the licensee's facility to display statutory language to disclose electronic monitoring activity. [...]”
Rule cited: “(a) A facility must post a sign at each facility entrance accessible to visitors that states: "Electronic monitoring devices, including security cameras and audio devices, may be present to record persons and activities." (b) The facility is responsible for [...]”
From MDH’s letter: the letter says the facility is in substantial compliance.
Total fines assessed, as printed in the letter: $500.00.
- Tag 470: 144G.41 Subdivision 1 Minimum requirements Level 2, widespread scope, scope/level letter F · correction period: Twenty-one (21) days
Substantiated investigations (state reports)
- July 15, 2024 · report HL336513421M · MDH finding: Substantiated, facility responsibility
Details
Allegation, as written: “The facility neglected the resident when the facility allowed a siderail to be used which the resident became entrapped in and died.”
“The Minnesota Department of Health determined neglect was substantiated.”
“The facility was responsible for the maltreatment.”
Summary: MDH looked into an allegation and found: neglect substantiated (facility responsibility).
MDH’s conclusion, as written: “The Minnesota Department of Health determined neglect was substantiated. The facility was responsible for the maltreatment. The facility did not have a system in place to ensure the resident's side rail was placed properly nor to ensure it was maintained in that condition. After returning from a hospital stay with changes to the resident's medication regimen, the resident was found dead with her head and neck lodged between the siderail and her bed.”
Action taken by facility: “No action taken.”
Action taken by MDH: “The responsible party will be notified of their right to appeal the maltreatment finding. The facility was found to be in noncompliance.”
Survey completed May 14, 2024: 3 correction orders
- Tag 620: 144G.42 Subd. 6 (a) / 626.557, Subd. 3 Compliance with requirements for reporting ma Level 2, isolated scope, scope/level letter D · correction period: Seven (7) days
Details
Summary: MDH found the facility failed to report Minnesota Adult Abuse Reporting Center (MAARC) suspected maltreatment regarding the death of a resident entrapped in a siderail.
MDH’s finding, as written: “Based on interview and record review, the facility failed to report Minnesota Adult Abuse Reporting Center (MAARC) suspected maltreatment regarding the death of a resident entrapped in a siderail. [...]”
Rule cited: “(a) The assisted living facility must comply with the requirements for the reporting of maltreatment of vulnerable adults in section 626.557. [...]”
- Tag 2310: 144G.91 Subd. 4 (a) Appropriate care and services Level 4, widespread scope, scope/level letter L · correction period: 7-days
Details
MDH’s finding, as written: “Based on record review and interview the licensee failed to provide services based on accepted health care standards when it did not ensure the siderail on the resident's bed were applied according to manufacturer's directions were followed for one out of one (R1) reviewed. The licensee also failed to document maintenance of R1's siderail. [...]”
Rule cited: “(a) Residents have the right to care and assisted living services that are appropriate based on the resident's needs and according to an up-to-date service plan subject to accepted health care standards.”
- Tag 2360: 144G.91 Subd. 8 Freedom from maltreatment
Details
Summary: MDH found the facility failed to ensure one of one resident(s) reviewed (R1) was free from maltreatment.
MDH’s finding, as written: “The facility failed to ensure one of one resident(s) reviewed (R1) was free from maltreatment. Findings include: The Minnesota Department of Health (MDH) issued a determination maltreatment occurred, and the facility was responsible for the maltreatment, in connection with incidents which occurred at the facility. Please refer to the public maltreatment report for details.”
Rule cited: “Residents have the right to be free from physical, sexual, and emotional abuse; neglect; financial exploitation; and all forms of maltreatment covered under the Vulnerable Adults Act.”
- Tag 620: 144G.42 Subd. 6 (a) / 626.557, Subd. 3 Compliance with requirements for reporting ma Level 2, isolated scope, scope/level letter D · correction period: Seven (7) days
Unsubstantiated investigations (1)
- April 29, 2026 · report HL336511080M · MDH finding: Not Substantiated
Details
Allegation, as written: “An alleged perpetrator (AP) abused the resident when they forcefully pushed the resident's specialized wheelchair (a self-propelled pedal Broda Chair) while the resident sat in the chair, causing the resident to fall on the floor.”
“The Minnesota Department of Health determined abuse was not substantiated.”
Summary: MDH looked into an allegation and found: abuse not substantiated.
MDH’s conclusion, as written: “The Minnesota Department of Health determined abuse was not substantiated. It was unable to be determined if abuse occurred. Although the resident fell, the Broda Chair use was not indicated on the service plan, the AP denied intentionally harming the resident and was not trained on the use of the Broda Chair. The resident was assessed and monitored for injury and returned to their baseline health status.”
Action taken by facility: “Facility leadership investigated, reported the incident and retrained staff.”
Action taken by MDH: “The facility was found to be in noncompliance.”
Survey completed February 27, 2026: 1 correction order
- Tag 1640: 144G.70 Subd. 4 (a-e) Service plan, implementation and revisions to Level 2, isolated scope, scope/level letter D · correction period: Twenty-One (21) Days
Details
MDH’s finding, as written: “Based on interview and document review the licensee failed to ensure the service plan was revised based on resident assessment to include all services required for one of one resident (R1) reviewed. [...]”
Rule cited: “(a) No later than 14 calendar days after the date that services are first provided, an assisted living facility shall finalize a current written service plan. [...]”
- Tag 1640: 144G.70 Subd. 4 (a-e) Service plan, implementation and revisions to Level 2, isolated scope, scope/level letter D · correction period: Twenty-One (21) Days
What the levels and scopes mean (MDH’s words)
Level 1: “a violation that has no potential to cause more than a minimal impact on the resident and does not affect health or safety”
Level 2: “a violation that did not harm a resident's health or safety but had the potential to have harmed a resident's health or safety, but was not likely to cause serious injury, impairment, or death”
Level 4: “a violation harmed a resident's health or safety, not including serious injury or death, or a violation that was likely to lead to serious injury or death”
Isolated scope: “when one or a limited number of residents are affected or one or a limited number of staff are involved, or the situation has occurred only occasionally”
Pattern scope: “when more than a limited number of residents are affected, more than a limited number of staff are involved, or the situation has occurred repeatedly; but is not found to be pervasive”
Widespread scope: “when problems are pervasive or represent a systemic failure that has affected or has the potential to affect a large portion or all of the residents”
Summaries are ours and are marked “Summary”; quoted text is MDH’s own, shortened where marked [...]. Read the full reports at the links above or search every report on MDH’s site.
What these terms mean
MDH: “An evaluation is a process regulated by the division to ensure licensees comply with the laws, rules, and certifications for the type of care and services authorized under their license/certification.”
“An investigation may occur when the division is notified that care and services are not being provided by licensees as required by law. This may include allegations of abuse, neglect, or financial misuse.”
For maltreatment, Minnesota law defines substantiated as “a preponderance of the evidence shows that an act that meets the definition of maltreatment occurred” and inconclusive as “less than a preponderance of evidence to show that maltreatment did or did not occur” (Minn. Stat. 626.5572).
Correction orders, as MDH explains on each state form: “Tag numbers have been assigned to Minnesota State Statutes for Assisted Living Facilities.” “The letter in the left column is used for tracking purposes and reflects the scope and level issued pursuant to 144G.31 subd. 1, 2, and 3.” MDH adds that there is no requirement to submit a plan of correction for violations of Minnesota state statutes.
MDH keeps investigation results for seven years when allegations are substantiated, four years when inconclusive, and three years when unsubstantiated, so the counts cover different periods. This community is licensed for 86 residents; larger communities are evaluated and reported on more often, so read counts with size in mind. Source: Minnesota Department of Health, Health Regulation Division, data as of September 28, 2026. Always visit in person and ask the community about anything listed here.
License and ownershipActive license, licensee BAY HARBOR SENIOR LIVING OF LA CRESCENT
- License type
- Assisted Living Facility Dementia Care
- License number
- 423513
- License status
- Active
- Current license dated
- 2025-12-01
- Licensed capacity
- 86
- Licensee
- BAY HARBOR SENIOR LIVING OF LA CRESCENT
- County
- Houston County
- Executive Director
- April Prinzing
Source: Minnesota state licensing records (agency listing), retrieved 2026-09-09. Licensing status is a matter of public record; it is not a quality rating.
Executive Director name from public records we reviewed, as of Oct 12, 2026.
Paying with Medicaid and other programsHow Medicaid pays for care in Minnesota, and other programs
How Medicaid pays for care in Minnesota
- Elderly Waiver (EW), customized living services. Minnesota's Elderly Waiver, part of Medical Assistance (Minnesota Medicaid), can pay for "customized living" services, and a provider of those services must hold an assisted living license (or meet certain exceptions). You must qualify for Medical Assistance and need a nursing-home level of care. (state page)
Ask the community whether it accepts Medicaid.
Questions to ask on a tour10 questions picked for this community from its record
Picked for this community from its record. Ask them in person and write down the answers.
- The current license dates from 2025. Has the owner or operator changed recently?
- What does the base rate include, and when did rates last go up?
- How many caregivers work in memory care during the day, the evening and overnight, and for how many residents?
- What dementia training does each caregiver get before working alone, and every year after?
- How do staff respond when a resident is agitated, frightened or tries to leave?
- How many caregivers are on duty during the day and at night?
- What happens if care needs increase? When would someone need to move?
- What fees are charged at move-in?
- How do you tell families about falls, illness or changes?
- How long have the executive director and the head of care been here?
What we checked8 public sources we searched, with dates
Every public source we searched for this community. “Nothing on record” means we found no record that matched it. A record can be missed when a name or address differs.
| Source | Data as of | What we found |
|---|---|---|
| Minnesota Department of Health, Health Regulation Division inspection records | Sep 28, 2026 | See above |
| U.S. Department of Labor wage and hour cases | Oct 15, 2026 | Nothing on record |
| OSHA workplace safety inspections since 2016 | Oct 15, 2026 | Nothing on record |
| HUD Multifamily Properties - Assisted | Jul 6, 2026 | Nothing on record |
| State Veterans Homes (NASVH directory) | Sep 20, 2026 | Nothing on record |
| CMS Hospice - General Information | Aug 19, 2026 | Nothing on record |
| CMS Home Health Care Agencies | May 27, 2026 | Nothing on record |
| The community’s own website | See above |
Common questionsAnswers to 4 questions families ask
What type of care does Bay Harbor Senior Living of la provide?
Bay Harbor Senior Living of la is licensed by the state of Minnesota for assisted living, memory care in La Crescent, Minnesota. Its licensed capacity is 86 residents.
Does Lilisity rate Bay Harbor Senior Living of la?
No. We publish state licensing details for Bay Harbor Senior Living of la but no score, rating, or ranking. Only communities on the Top Communities list or with a Senior Living Alliance Excellence Award, both based on phone-verified resident and family interviews, are ranked.
How much does Bay Harbor Senior Living of la cost?
Assisted Living in Minnesota typically starts at $2,200 to $4,800 a month. Based on 74 communities that publish prices. These are area figures, not this community's price. Bay Harbor Senior Living of la does not publish its prices.
How do I contact Bay Harbor Senior Living of la?
Use Bay Harbor Senior Living of la's website, bayharboroflacrescent.com, or visit at 1384 County Road 25, La Crescent, MN 55947.
How Lilisity works. The only scores or rankings Lilisity publishes are the Top Communities list and the Excellence Awards, both built from phone-verified resident and family interviews. Communities can pay Lilisity a flat monthly fee to manage their own listing: photos, prices, contact details, and receiving the inquiries families choose to send them. The fee is the same no matter how many families contact them or move in. Senior Living Alliance, which runs Lilisity, offers the same listing to its member communities as part of their membership; members pay SLA for its resident and family interview program. No community pays Lilisity per inquiry, per referral or per move-in. Payment never changes a testimonial, a rating, or the order of search results. The "Nearby Senior Living Alliance communities" box shows member communities only. How we verify testimonials · How we are paid