Nursing home
West Hickory Haven
3310 W Commerce Rd, Milford, MI 48380 · Map
For profit - Limited Liability company · Part of The Peplinski Group (10 facilities) · 101 certified beds
West Hickory Haven is a Medicare-certified nursing home in Milford, Michigan. CMS rates it 1 out of 5 stars overall (3/5 for staffing, 1/5 for health inspections). Nurse staffing is 4.08 hours per resident per day, above the Michigan average of 4.03. Its most recent inspection on Mar 13, 2025 cited 11 deficiencies.
- 2 fines totaling $54,304In CMS records: 2 total penalties.
CMS quality ratings
Ratings from the Centers for Medicare & Medicaid Services (CMS), updated monthly. 5 stars is the highest quality.
How West Hickory Haven compares
This facility vs. the Michigan and national averages, from CMS data. For staffing, higher is generally better; for turnover and deficiencies, lower is better.
| Metric | This facility | Michigan avg | National avg | Compared with the state |
|---|---|---|---|---|
| Total nurse staffing (hrs/resident/day) | 4.08 | 4.03 | 3.89 | above avg |
| RN staffing (hrs/resident/day) | 0.66 | 0.77 | 0.68 | below avg |
| Aide staffing (hrs/resident/day) | 2.82 | 2.38 | 2.34 | above avg |
| Nursing staff turnover | 69.5% | 44.4% | 46.4% | above avg |
| Deficiencies cited, last inspection | 11.0 | 9.8 | 9.5 | above avg |
Staffing
Hours per resident per day as reported to CMS. Higher numbers indicate more direct care time.
Staff turnover
Lower turnover typically indicates better working conditions and continuity of care. National average for nursing staff is 46.4%.
Recent health inspection
CMS inspects nursing facilities regularly. Deficiencies are categorized by severity.
Penalties in CMS records: 2 fines totaling $54,304, 2 total penalties.
What inspectors found at West Hickory Haven
Specific deficiencies cited in recent CMS health inspections, most recent first. Severity follows the CMS scope/severity scale. Source: CMS Care Compare.
- Potential for harm
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Resident Rights Deficiencies · Mar 9, 2026 · Full report (PDF) - Potential for harm
Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.
Resident Rights Deficiencies · Mar 9, 2026 · Full report (PDF) - Actual harm
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies · Jan 20, 2026 · Full report (PDF) - Potential for harm
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Pharmacy Service Deficiencies · Jan 20, 2026 · Full report (PDF) - Actual harm
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Freedom from Abuse, Neglect, and Exploitation Deficiencies · Oct 29, 2025 · Full report (PDF)
Show all 12 deficiencies
- Potential for harm
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies · Oct 29, 2025 · Full report (PDF) - Actual harm
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies · Aug 26, 2025 · Full report (PDF) - Potential for harm
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Rights Deficiencies · Aug 26, 2025 · Full report (PDF) - Potential for harm
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Rights Deficiencies · Jul 24, 2025 · Full report (PDF) - Potential for harm
Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.
Quality of Life and Care Deficiencies · Mar 13, 2025 · Full report (PDF) - Potential for harm
Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.
Resident Rights Deficiencies · Mar 13, 2025 · Full report (PDF) - Potential for harm
Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.
Administration Deficiencies · Mar 13, 2025 · Full report (PDF)
Read the full inspection reports on Medicare.gov Each inspection there has a “Read the full report” link with the inspectors’ written findings.
About this facility
- Address
- 3310 W Commerce Rd
Milford, MI 48380 - CMS certification #
- 235262
- Ownership
- For profit - Limited Liability company
- Certified beds
- 101
- Avg residents/day
- 66.3
- Provider type
- Medicare and Medicaid
- First certified
- 1976-01-01
- Chain
- The Peplinski Group (10 facilities)
- Setting
- Urban
Part of The Peplinski Group
The Peplinski Group operates 10 nursing facilities across the United States. View all The Peplinski Group facilities →
Not SLA enrolled. This facility hasn’t enrolled in resident survey verification. Learn about enrollment →
Location and nearby
Explore the area around West Hickory Haven using Google Maps.
Other public records
- Website says Nurse 24 hours a day, works with hospice
- Workplace safety 2 OSHA workplace safety inspections since 2021, 2 violations cited
Full public records, with dates and sources
Care and services
From the community’s website
What West Hickory Haven says about itself, quoted from its own site. We have not checked these claims against licensing records. Ask about each one on a tour.
- Nurse on site: 24 hours a day.
24-Hour Licensed Nursing Care
(page, checked Oct 15, 2026) - Offers hospice care on site or works with hospice providers.
...ty that offers short-term rehabilitation rooms for those recovering from surgery or injury, as well as extended nursing care beds for those individuals needing hospice, medically complex, wellness or memory care services.
(page, checked Oct 15, 2026) - Apartment types named: private room, semi-private room.
Private and semi-private rooms
(page, checked Oct 15, 2026)
Staff pay and workplace safety
Federal records about how the employer here treats its staff.
OSHA workplace safety inspections
OSHA inspects workplaces for staff safety, such as lifting, needles, chemicals and workplace violence. It does not inspect resident care.
- Jun 2, 2022: complaint inspection, partial (health). Case closed Aug 8, 2022. No violations cited. OSHA record. OSHA recorded the employer as Ardan Incorporated DBA West Hickory Haven Nursing Center.
- Jun 16, 2021: fatality or catastrophe inspection, partial (health). Case closed Feb 7, 2022. 2 violations cited (2 serious). Penalties: $2,500 proposed, $2,500 now. OSHA record. OSHA recorded the employer as Ardan Incorporated DBA West Hickory Haven Nursing Center.
Details
- Serious: Respiratory protection (respirators, N95 fit testing) (1910.134(e)(1)). Penalty $2,500 proposed, $2,500 now. To be fixed by Jan 31, 2022.
- Serious: Respiratory protection (respirators, N95 fit testing) (1910.134(f)(1)). Penalty $0 proposed, $0 now. To be fixed by Feb 8, 2022.
Source: U.S. Department of Labor OSHA enforcement data, as of Oct 15, 2026, inspections since 2016. Penalties can change while a case is open or contested.
Location and nearby care
- Nearest hospital with an emergency room
- Huron Valley-Sinai Hospital, Commerce Township. 8.5 miles away, straight line. CMS overall hospital rating: 3 of 5 stars.
- Nearest Medicare nursing home
- Medilodge of Milford, Milford. 2.9 miles away, straight line.
- Nearest home health agency office
- Corsocare Home Health, Milford. 3.6 miles away, straight line. Agencies travel to clients, so ask which ones serve this address.
- Nearest pharmacy
- Walgreens. 2.9 miles away, straight line. From OpenStreetMap, which does not list every pharmacy, so one may be closer.
- Area
- USDA classes ZIP code 48380 as metropolitan (metropolitan high commuting).
- Dialysis within 15 miles
- Davita Brighton Dialysis, Brighton, 7.3 miles away, straight line (CMS rating 5 of 5 stars)
Fmc Dialysis - Brighton, Brighton, 7.4 miles away, straight line (CMS rating 4 of 5 stars)
Davita Commerce Township Dialysis, Commerce Township, 9.3 miles away, straight line (CMS rating 3 of 5 stars) - Hospice
- 22 Medicare hospices tell CMS they serve ZIP code 48380.
Abigail Hospice, LLC, office in Howell, 12.0 miles away, straight line
Interim Hospice Of Oakland County, office in Novi, 13.1 miles away, straight line
All America Hospice Care, Inc, office in Novi, 14.6 miles away, straight line - Nearest geriatric medicine practice
- Vhs Physicians Of Michigan, Commerce Township. 8.5 miles away, straight line. 1 geriatric medicine doctor listed there.
Distances are straight lines from the community, not driving distance. Hospitals, home health, dialysis, hospice and doctors come from CMS provider data (CMS, hospital list updated Jul 22, 2026). Star ratings are CMS’s own.
Emergency and natural hazard risk
Public hazard maps for this location. Ask the community about its emergency plan, its generator and where residents would go in an evacuation.
- Flood zone
- Outside the high and moderate risk flood areas on FEMA's flood map (Zone X, minimal flood hazard, or not studied). (FEMA flood map)
- FEMA National Risk Index
- Overall: relatively moderate. By hazard: hurricane very low, inland flooding relatively high, wildfire relatively low, tornado very high, heat wave relatively low, earthquake very low. These are FEMA’s ratings for the census tract, compared with tracts nationwide. (FEMA, December 2025)
A flood zone describes the map at this point, not the building's elevation. In an emergency, follow the local emergency management agency.
What we checked
Every public source we searched for this community. “Nothing on record” means we found no record that matched it. A record can be missed when a name or address differs.
| Source | Data as of | What we found |
|---|---|---|
| U.S. Department of Labor wage and hour cases | Oct 15, 2026 | Nothing on record |
| OSHA workplace safety inspections since 2016 | Oct 15, 2026 | See above |
| FEMA flood map | See above | |
| USDA wildfire risk | Apr 15, 2026 | Not shown: FEMA rates wildfire risk here relatively low |
| FEMA National Risk Index | See above | |
| CMS hospitals, home health, dialysis, hospice and doctors; OpenStreetMap pharmacies | See above | |
| HUD Multifamily Properties - Assisted | Jul 6, 2026 | Nothing on record |
| State Veterans Homes (NASVH directory) | Sep 20, 2026 | Nothing on record |
| CMS Hospice - General Information | Aug 19, 2026 | Nothing on record |
| CMS Home Health Care Agencies | May 27, 2026 | Nothing on record |
| The community’s own website | See above |
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Frequently asked questions
Is West Hickory Haven a good nursing home?
CMS gives West Hickory Haven an overall rating of 1 out of 5 stars, including 3/5 for staffing and 1/5 for health inspections. These ratings come from the Centers for Medicare & Medicaid Services and are updated monthly.
How is West Hickory Haven staffed?
West Hickory Haven reports 4.08 total nurse hours per resident per day, compared with the Michigan average of 4.03.
Has West Hickory Haven had inspection problems?
Its most recent CMS inspection cited 11 deficiencies.
How many beds does West Hickory Haven have?
West Hickory Haven is certified for 101 beds.