Nursing home
The Villa at West Branch
445 South Valley Street, West Branch, MI 48661 · Map
For profit - Corporation · Part of Villa Healthcare (18 facilities) · 70 certified beds
The Villa at West Branch is a Medicare-certified nursing home in West Branch, Michigan. CMS rates it 3 out of 5 stars overall (3/5 for staffing, 2/5 for health inspections). Nurse staffing is 3.88 hours per resident per day, below the Michigan average of 4.03. Its most recent inspection on Apr 29, 2025 cited 13 deficiencies.
- 2 fines totaling $170,704In CMS records: 3 total penalties, 1 Medicare payment denial.
CMS quality ratings
Ratings from the Centers for Medicare & Medicaid Services (CMS), updated monthly. 5 stars is the highest quality.
How The Villa at West Branch compares
This facility vs. the Michigan and national averages, from CMS data. For staffing, higher is generally better; for turnover and deficiencies, lower is better.
| Metric | This facility | Michigan avg | National avg | Compared with the state |
|---|---|---|---|---|
| Total nurse staffing (hrs/resident/day) | 3.88 | 4.03 | 3.89 | below avg |
| RN staffing (hrs/resident/day) | 0.68 | 0.77 | 0.68 | below avg |
| Aide staffing (hrs/resident/day) | 2.34 | 2.38 | 2.34 | below avg |
| Nursing staff turnover | 60.0% | 44.4% | 46.4% | above avg |
| Deficiencies cited, last inspection | 13.0 | 9.8 | 9.5 | above avg |
Staffing
Hours per resident per day as reported to CMS. Higher numbers indicate more direct care time.
Staff turnover
Lower turnover typically indicates better working conditions and continuity of care. National average for nursing staff is 46.4%.
Recent health inspection
CMS inspects nursing facilities regularly. Deficiencies are categorized by severity.
Penalties in CMS records: 2 fines totaling $170,704, 3 total penalties, 1 Medicare payment denial.
What inspectors found at The Villa at West Branch
Specific deficiencies cited in recent CMS health inspections, most recent first. Severity follows the CMS scope/severity scale. Source: CMS Care Compare.
- Potential for harm
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies · Aug 22, 2025 · Full report (PDF) - Potential for harm
Provide and implement an infection prevention and control program.
Infection Control Deficiencies · Apr 29, 2025 · Full report (PDF) - Potential for harm
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies · Apr 29, 2025 · Full report (PDF) - Potential for harm
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Pharmacy Service Deficiencies · Apr 29, 2025 · Full report (PDF) - Potential for harm
Inform resident or representatives choice to enter into binding arbitration agreement and right to refuse.
Administration Deficiencies · Apr 29, 2025 · Full report (PDF)
Show all 12 deficiencies
- Potential for harm
Ensure medication error rates are not 5 percent or greater.
Pharmacy Service Deficiencies · Apr 29, 2025 · Full report (PDF) - Potential for harm
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Nutrition and Dietary Deficiencies · Apr 29, 2025 · Full report (PDF) - Potential for harm
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Pharmacy Service Deficiencies · Apr 29, 2025 · Full report (PDF) - Potential for harm
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Quality of Life and Care Deficiencies · Apr 29, 2025 · Full report (PDF) - Potential for harm
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies · Apr 29, 2025 · Full report (PDF) - Potential for harm
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies · Apr 29, 2025 · Full report (PDF) - Potential for harm
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Rights Deficiencies · Apr 29, 2025 · Full report (PDF)
Read the full inspection reports on Medicare.gov Each inspection there has a “Read the full report” link with the inspectors’ written findings.
About this facility
- Address
- 445 South Valley Street
West Branch, MI 48661 - CMS certification #
- 235414
- Ownership
- For profit - Corporation
- Certified beds
- 70
- Avg residents/day
- 61.1
- Provider type
- Medicare and Medicaid
- First certified
- 1981-07-01
- Chain
- Villa Healthcare (18 facilities)
- Setting
- Rural
Part of Villa Healthcare
Villa Healthcare operates 18 nursing facilities across the United States. View all Villa Healthcare facilities →
Not SLA enrolled. This facility hasn’t enrolled in resident survey verification. Learn about enrollment →
Location and nearby
Explore the area around The Villa at West Branch using Google Maps.
Other public records
- Website says Works with hospice
Full public records, with dates and sources
Care and services
From the community’s website
What The Villa at West Branch says about itself, quoted from its own site. We have not checked these claims against licensing records. Ask about each one on a tour.
- Offers hospice care on site or works with hospice providers.
Palliative and Hospice Care
(page, checked Oct 15, 2026) - Apartment types named: cottage or villa.
Our licensed therapists are led by primary-care physicians and specially trained to help Villa guests reach their full potential and return home with confidence in the shortest appropriate time frame.
(page, checked Oct 15, 2026)
Location and nearby care
- Nearest hospital with an emergency room
- Mymichigan Medical Center West Branch, West Branch. 3.3 miles away, straight line. CMS overall hospital rating: 5 of 5 stars. Location approximate.
- Nearest Medicare nursing home
- The Villa at Rose City, Rose City. 11.7 miles away, straight line.
- Nearest home health agency office
- Heartland Home Health (West Branch), West Branch. 0.6 miles away, straight line. Agencies travel to clients, so ask which ones serve this address.
- Nearest pharmacy
- Walgreens. 0.6 miles away, straight line. From OpenStreetMap, which does not list every pharmacy, so one may be closer.
- Area
- USDA classes ZIP code 48661 as rural (rural area).
- Dialysis within 15 miles
- Davita West Branch Dialysis, West Branch, 3.3 miles away, straight line (CMS rating 2 of 5 stars)
- Hospice
- 10 Medicare hospices tell CMS they serve ZIP code 48661.
Heartland Hospice (West Branch), office in West Branch, 0.6 miles away, straight line (CMS family survey rating 3 of 5 stars)
Compassus - Northern Michigan, office in West Branch, 3.3 miles away, straight line (CMS family survey rating 4 of 5 stars)
The Care Team Hospice, office in Standish, 24.3 miles away, straight line (CMS family survey rating 3 of 5 stars) - Nearest geriatric medicine practice
- Powerback Rehabilitation LLC, Midland. 39.2 miles away, straight line. 1 geriatric medicine doctor listed there.
Distances are straight lines from the community, not driving distance. Hospitals, home health, dialysis, hospice and doctors come from CMS provider data (CMS, hospital list updated Jul 22, 2026). Star ratings are CMS’s own.
Emergency and natural hazard risk
Public hazard maps for this location. Ask the community about its emergency plan, its generator and where residents would go in an evacuation.
- Flood zone
- Area not mapped by FEMA. (FEMA flood map)
- FEMA National Risk Index
- Overall: relatively moderate. By hazard: hurricane very low, inland flooding relatively high, wildfire relatively low, tornado relatively moderate, heat wave very low, earthquake very low. These are FEMA’s ratings for the census tract, compared with tracts nationwide. (FEMA, December 2025)
A flood zone describes the map at this point, not the building's elevation. In an emergency, follow the local emergency management agency.
What we checked
Every public source we searched for this community. “Nothing on record” means we found no record that matched it. A record can be missed when a name or address differs.
| Source | Data as of | What we found |
|---|---|---|
| U.S. Department of Labor wage and hour cases | Oct 15, 2026 | Nothing on record |
| OSHA workplace safety inspections since 2016 | Oct 15, 2026 | Nothing on record |
| FEMA flood map | See above | |
| USDA wildfire risk | Apr 15, 2026 | Not shown: FEMA rates wildfire risk here relatively low |
| FEMA National Risk Index | See above | |
| CMS hospitals, home health, dialysis, hospice and doctors; OpenStreetMap pharmacies | See above | |
| HUD Multifamily Properties - Assisted | Jul 6, 2026 | Nothing on record |
| State Veterans Homes (NASVH directory) | Sep 20, 2026 | Nothing on record |
| CMS Hospice - General Information | Aug 19, 2026 | Nothing on record |
| CMS Home Health Care Agencies | May 27, 2026 | Nothing on record |
| The community’s own website | See above |
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Frequently asked questions
Is The Villa at West Branch a good nursing home?
CMS gives The Villa at West Branch an overall rating of 3 out of 5 stars, including 3/5 for staffing and 2/5 for health inspections. These ratings come from the Centers for Medicare & Medicaid Services and are updated monthly.
How is The Villa at West Branch staffed?
The Villa at West Branch reports 3.88 total nurse hours per resident per day, compared with the Michigan average of 4.03.
Has The Villa at West Branch had inspection problems?
Its most recent CMS inspection cited 13 deficiencies.
How many beds does The Villa at West Branch have?
The Villa at West Branch is certified for 70 beds.