Nursing home
Regency at Waterford
1901 N Telegraph Rd, Waterford, MI 48328 · Map
For profit - Corporation · Part of Ciena Healthcare/Laurel Health Care (84 facilities) · 150 certified beds
Regency at Waterford is a Medicare-certified nursing home in Waterford, Michigan. CMS rates it 1 out of 5 stars overall (4/5 for staffing, 1/5 for health inspections). Nurse staffing is 4.23 hours per resident per day, above the Michigan average of 4.03. Its most recent inspection on May 22, 2025 cited 27 deficiencies.
CMS quality ratings
Ratings from the Centers for Medicare & Medicaid Services (CMS), updated monthly. 5 stars is the highest quality.
How Regency at Waterford compares
This facility vs. the Michigan and national averages, from CMS data. For staffing, higher is generally better; for turnover and deficiencies, lower is better.
| Metric | This facility | Michigan avg | National avg | Compared with the state |
|---|---|---|---|---|
| Total nurse staffing (hrs/resident/day) | 4.23 | 4.03 | 3.89 | above avg |
| RN staffing (hrs/resident/day) | 0.71 | 0.77 | 0.68 | below avg |
| Aide staffing (hrs/resident/day) | 2.26 | 2.38 | 2.34 | below avg |
| Nursing staff turnover | 46.2% | 44.4% | 46.4% | above avg |
| Deficiencies cited, last inspection | 27.0 | 9.8 | 9.5 | above avg |
Staffing
Hours per resident per day as reported to CMS. Higher numbers indicate more direct care time.
Staff turnover
Lower turnover typically indicates better working conditions and continuity of care. National average for nursing staff is 46.4%.
Recent health inspection
CMS inspects nursing facilities regularly. Deficiencies are categorized by severity.
What inspectors found at Regency at Waterford
Specific deficiencies cited in recent CMS health inspections, most recent first. Severity follows the CMS scope/severity scale. Source: CMS Care Compare.
- Actual harm
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies · Jan 14, 2026 · Full report (PDF) - Potential for harm
Keep residents' personal and medical records private and confidential.
Resident Rights Deficiencies · Sep 10, 2025 · Full report (PDF) - Potential for harm
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Environmental Deficiencies · May 22, 2025 · Full report (PDF) - Potential for harm
Provide and implement an infection prevention and control program.
Infection Control Deficiencies · May 22, 2025 · Full report (PDF) - Potential for harm
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Administration Deficiencies · May 22, 2025 · Full report (PDF)
Show all 12 deficiencies
- Potential for harm
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies · May 22, 2025 · Full report (PDF) - Potential for harm
Implement a program that monitors antibiotic use.
Infection Control Deficiencies · May 22, 2025 · Full report (PDF) - Potential for harm
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Nutrition and Dietary Deficiencies · May 22, 2025 · Full report (PDF) - Potential for harm
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Pharmacy Service Deficiencies · May 22, 2025 · Full report (PDF) - Potential for harm
Ensure medication error rates are not 5 percent or greater.
Pharmacy Service Deficiencies · May 22, 2025 · Full report (PDF) - Potential for harm
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Pharmacy Service Deficiencies · May 22, 2025 · Full report (PDF) - Potential for harm
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies · May 22, 2025 · Full report (PDF)
Read the full inspection reports on Medicare.gov Each inspection there has a “Read the full report” link with the inspectors’ written findings.
About this facility
- Address
- 1901 N Telegraph Rd
Waterford, MI 48328 - CMS certification #
- 235260
- Ownership
- For profit - Corporation
- Certified beds
- 150
- Avg residents/day
- 122.2
- Provider type
- Medicare and Medicaid
- First certified
- 1976-01-01
- Chain
- Ciena Healthcare/Laurel Health Care (84 facilities)
- Setting
- Urban
Part of Ciena Healthcare/Laurel Health Care
Ciena Healthcare/Laurel Health Care operates 84 nursing facilities across the United States. View all Ciena Healthcare/Laurel Health Care facilities →
Not SLA enrolled. This facility hasn’t enrolled in resident survey verification. Learn about enrollment →
Location and nearby
Explore the area around Regency at Waterford using Google Maps.
Other public records
- Website says Respite stays, nurse 24 hours a day, transportation, secured outdoor area
- Staff pay 1 federal wage case with violations found, since 2016
- Workplace safety 1 OSHA workplace safety inspection since 2021, 2 violations cited
Full public records, with dates and sources
Care and services
From the community’s website
What Regency at Waterford says about itself, quoted from its own site. We have not checked these claims against licensing records. Ask about each one on a tour.
- Offers respite or short-term stays.
Respite Care Services
(page, checked Oct 12, 2026) - Nurse on site: 24 hours a day.
24-Hour Nursing Care
(page, checked Oct 12, 2026) - Provides transportation.
Transportation to nearby appointments
(page, checked Oct 12, 2026) - Has a secured outdoor area.
Two beautiful, enclosed outdoor courtyards
(page, checked Oct 12, 2026) - Apartment types named: private room, semi-private room.
Private and semi-private rooms
(page, checked Oct 12, 2026)
Staff pay and workplace safety
Federal records about how the employer here treats its staff.
Federal wage and hour cases
The Department of Labor checks that staff are paid minimum wage and overtime as the law requires.
- Findings for May 26, 2016 to May 25, 2018. Violations found: Fair Labor Standards Act (pay and hours). Employer as DOL recorded it: Northern Oak Management Regency at Waterford (Ciena Healthcare Management, Inc.). Case 1855154.
Source: U.S. Department of Labor, Wage and Hour Division enforcement data, loaded Oct 15, 2026. Concluded cases only. The dates are the period in which DOL found violations, not when the case opened or closed. Back wages are what the employer agreed to pay; penalties are what DOL assessed. DOL does not publish a page for each case, so search the dataset by case number.
OSHA workplace safety inspections
OSHA inspects workplaces for staff safety, such as lifting, needles, chemicals and workplace violence. It does not inspect resident care.
- Aug 30, 2021: programmed (planned) inspection, complete (health). Case closed Feb 17, 2022. 2 violations cited (2 serious). Penalties: $2,000 proposed, $1,000 now. OSHA record. OSHA recorded the employer as Northern Oak Management Co (DBA) Regency at Waterford.
Details
- Serious: Cited rule 325.47201(3). Penalty $2,000 proposed, $1,000 now. To be fixed by Dec 14, 2021.
- Serious: Hazard communication (chemical labels, safety data sheets, training) (1910.1200(f)(6)). Penalty $0 proposed, $0 now.
Source: U.S. Department of Labor OSHA enforcement data, as of Oct 15, 2026, inspections since 2016. Penalties can change while a case is open or contested.
Location and nearby care
- Nearest hospital with an emergency room
- Mclaren Oakland, Pontiac. 2.8 miles away, straight line. CMS overall hospital rating: 2 of 5 stars.
- Nearest Medicare nursing home
- Lourdes Rehabilitation and Healthcare Center, Waterford. 1.2 miles away, straight line.
- Nearest home health agency office
- Compassionate Home Health Services, Pontiac. 2.4 miles away, straight line. Agencies travel to clients, so ask which ones serve this address.
- Nearest pharmacy
- Highland Pharmacy & Compounding. 1.9 miles away, straight line. From OpenStreetMap, which does not list every pharmacy, so one may be closer.
- Area
- USDA classes ZIP code 48328 as metropolitan (metropolitan core).
- Dialysis within 15 miles
- Davita North Oakland Dialysis, Pontiac, 1.4 miles away, straight line (CMS rating 2 of 5 stars)
Davita Orchard Square Dialysis, Bloomfield Hills, 3.9 miles away, straight line (CMS rating 4 of 5 stars)
Greenfield Hs - Pontiac, Pontiac, 4.7 miles away, straight line (CMS rating 3 of 5 stars) - Hospice
- 38 Medicare hospices tell CMS they serve ZIP code 48328.
Guardian Angel Home Care & Hospice Of Rochester Hills, office in Rochester Hills, 8.7 miles away, straight line
Residential Hospice, office in Troy, 9.5 miles away, straight line (CMS family survey rating 3 of 5 stars)
Caretenders Hospice, office in Farmington Hills, 9.7 miles away, straight line - Nearest geriatric medicine practice
- Vhs Physicians Of Michigan, Commerce Township. 9.8 miles away, straight line. 1 geriatric medicine doctor listed there.
Distances are straight lines from the community, not driving distance. Hospitals, home health, dialysis, hospice and doctors come from CMS provider data (CMS, hospital list updated Jul 22, 2026). Star ratings are CMS’s own.
Emergency and natural hazard risk
Public hazard maps for this location. Ask the community about its emergency plan, its generator and where residents would go in an evacuation.
- Flood zone
- Outside the high and moderate risk flood areas on FEMA's flood map (Zone X, minimal flood hazard, or not studied). (FEMA flood map)
- FEMA National Risk Index
- Overall: relatively low. By hazard: hurricane very low, inland flooding relatively low, wildfire very low, tornado relatively high, heat wave relatively low, earthquake very low. These are FEMA’s ratings for the census tract, compared with tracts nationwide. (FEMA, December 2025)
A flood zone describes the map at this point, not the building's elevation. In an emergency, follow the local emergency management agency.
What we checked
Every public source we searched for this community. “Nothing on record” means we found no record that matched it. A record can be missed when a name or address differs.
| Source | Data as of | What we found |
|---|---|---|
| U.S. Department of Labor wage and hour cases | Oct 15, 2026 | See above |
| OSHA workplace safety inspections since 2016 | Oct 15, 2026 | See above |
| FEMA flood map | See above | |
| USDA wildfire risk | Apr 15, 2026 | Not shown: FEMA rates wildfire risk here very low |
| FEMA National Risk Index | See above | |
| CMS hospitals, home health, dialysis, hospice and doctors; OpenStreetMap pharmacies | See above | |
| HUD Multifamily Properties - Assisted | Jul 6, 2026 | Nothing on record |
| State Veterans Homes (NASVH directory) | Sep 20, 2026 | Nothing on record |
| CMS Hospice - General Information | Aug 19, 2026 | Nothing on record |
| CMS Home Health Care Agencies | May 27, 2026 | Nothing on record |
| The community’s own website | See above |
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Frequently asked questions
Is Regency at Waterford a good nursing home?
CMS gives Regency at Waterford an overall rating of 1 out of 5 stars, including 4/5 for staffing and 1/5 for health inspections. These ratings come from the Centers for Medicare & Medicaid Services and are updated monthly.
How is Regency at Waterford staffed?
Regency at Waterford reports 4.23 total nurse hours per resident per day, compared with the Michigan average of 4.03.
Has Regency at Waterford had inspection problems?
Its most recent CMS inspection cited 27 deficiencies.
How many beds does Regency at Waterford have?
Regency at Waterford is certified for 150 beds.