Nursing home
Heritage Nursing and Rehabilitation Community
320 East Central Avenue, Zeeland, MI 49464 · Map
For profit - Corporation · Part of Atrium Centers (26 facilities) · 39 certified beds
Heritage Nursing and Rehabilitation Community is a Medicare-certified nursing home in Zeeland, Michigan. CMS rates it 4 out of 5 stars overall (2/5 for staffing, 4/5 for health inspections). Nurse staffing is 3.10 hours per resident per day, below the Michigan average of 4.03. Its most recent inspection on Feb 21, 2025 cited 7 deficiencies.
CMS quality ratings
Ratings from the Centers for Medicare & Medicaid Services (CMS), updated monthly. 5 stars is the highest quality.
How Heritage Nursing and Rehabilitation Community compares
This facility vs. the Michigan and national averages, from CMS data. For staffing, higher is generally better; for turnover and deficiencies, lower is better.
| Metric | This facility | Michigan avg | National avg | Compared with the state |
|---|---|---|---|---|
| Total nurse staffing (hrs/resident/day) | 3.10 | 4.03 | 3.89 | below avg |
| RN staffing (hrs/resident/day) | 0.54 | 0.77 | 0.68 | below avg |
| Aide staffing (hrs/resident/day) | 1.85 | 2.38 | 2.34 | below avg |
| Nursing staff turnover | 52.8% | 44.4% | 46.4% | above avg |
| Deficiencies cited, last inspection | 7.0 | 9.8 | 9.5 | below avg |
Staffing
Hours per resident per day as reported to CMS. Higher numbers indicate more direct care time.
Staff turnover
Lower turnover typically indicates better working conditions and continuity of care. National average for nursing staff is 46.4%.
Recent health inspection
CMS inspects nursing facilities regularly. Deficiencies are categorized by severity.
What inspectors found at Heritage Nursing and Rehabilitation Community
Specific deficiencies cited in recent CMS health inspections, most recent first. Severity follows the CMS scope/severity scale. Source: CMS Care Compare.
- Potential for harm
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies · Feb 21, 2025 · Full report (PDF) - Potential for harm
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Pharmacy Service Deficiencies · Feb 21, 2025 · Full report (PDF) - Potential for harm
Inform resident or representatives choice to enter into binding arbitration agreement and right to refuse.
Administration Deficiencies · Feb 21, 2025 · Full report (PDF) - Potential for harm
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Resident Assessment and Care Planning Deficiencies · Feb 21, 2025 · Full report (PDF) - Potential for harm
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies · Feb 21, 2025 · Full report (PDF)
Show all 12 deficiencies
- Potential for harm
Ensure services provided by the nursing facility meet professional standards of quality.
Resident Assessment and Care Planning Deficiencies · Feb 21, 2025 · Full report (PDF) - Potential for harm
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Rights Deficiencies · Feb 21, 2025 · Full report (PDF) - Potential for harm
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies · Apr 4, 2024 · Full report (PDF) - Potential for harm
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies · Apr 4, 2024 · Full report (PDF) - Potential for harm
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Pharmacy Service Deficiencies · Apr 4, 2024 · Full report (PDF) - Potential for harm
Reasonably accommodate the needs and preferences of each resident.
Resident Rights Deficiencies · Apr 4, 2024 · Full report (PDF) - Potential for harm
Obtain a doctor's order to admit a resident and ensure the resident is under a doctor's care.
Nursing and Physician Services Deficiencies · Apr 4, 2024 · Full report (PDF)
Read the full inspection reports on Medicare.gov Each inspection there has a “Read the full report” link with the inspectors’ written findings.
About this facility
- Address
- 320 East Central Avenue
Zeeland, MI 49464 - CMS certification #
- 235525
- Ownership
- For profit - Corporation
- Certified beds
- 39
- Avg residents/day
- 36.3
- Provider type
- Medicare and Medicaid
- First certified
- 1992-05-15
- Chain
- Atrium Centers (26 facilities)
- Setting
- Urban
Part of Atrium Centers
Atrium Centers operates 26 nursing facilities across the United States. View all Atrium Centers facilities →
Not SLA enrolled. This facility hasn’t enrolled in resident survey verification. Learn about enrollment →
Location and nearby
Explore the area around Heritage Nursing and Rehabilitation Community using Google Maps.
Other public records
Full public records, with dates and sources
Location and nearby care
- Nearest hospital with an emergency room
- Corewell Health Zeeland Hospital, Zeeland. 1.3 miles away, straight line. CMS overall hospital rating: 5 of 5 stars.
- Nearest Medicare nursing home
- Medilodge of Zeeland, Zeeland. 0.6 miles away, straight line.
- Nearest home health agency office
- Holland Community Hospital, Holland. 4.7 miles away, straight line. Agencies travel to clients, so ask which ones serve this address.
- Nearest pharmacy
- Walgreens. 4.3 miles away, straight line. From OpenStreetMap, which does not list every pharmacy, so one may be closer.
- Area
- USDA classes ZIP code 49464 as metropolitan (metropolitan core).
- Dialysis within 15 miles
- Fmc Royal Park - Zeeland, Zeeland, 0.6 miles away, straight line (CMS rating 4 of 5 stars)
Fmc Hastings Ave - Holland, Holland, 4.6 miles away, straight line (CMS rating 5 of 5 stars) - Hospice
- 16 Medicare hospices tell CMS they serve ZIP code 49464.
Hospice Of Holland, office in Holland, 3.9 miles away, straight line (CMS family survey rating 5 of 5 stars)
Faith Hospice At Trillium Woods, office in Byron Center, 17.2 miles away, straight line (CMS family survey rating 4 of 5 stars)
Trinity Health At Home - Grand Haven, office in Grand Haven, 19.7 miles away, straight line (CMS family survey rating 4 of 5 stars) - Nearest geriatric medicine practice
- Spectrum Health Primary Care Partners, Jenison. 10.8 miles away, straight line. 1 geriatric medicine doctor listed there.
Distances are straight lines from the community, not driving distance. Hospitals, home health, dialysis, hospice and doctors come from CMS provider data (CMS, hospital list updated Jul 22, 2026). Star ratings are CMS’s own.
Emergency and natural hazard risk
Public hazard maps for this location. Ask the community about its emergency plan, its generator and where residents would go in an evacuation.
- Flood zone
- Outside the high and moderate risk flood areas on FEMA's flood map (Zone X, minimal flood hazard, or not studied). (FEMA flood map)
- FEMA National Risk Index
- Overall: relatively moderate. By hazard: hurricane very low, inland flooding relatively moderate, wildfire very low, tornado relatively high, heat wave relatively low, earthquake relatively low. These are FEMA’s ratings for the census tract, compared with tracts nationwide. (FEMA, December 2025)
A flood zone describes the map at this point, not the building's elevation. In an emergency, follow the local emergency management agency.
What we checked
Every public source we searched for this community. “Nothing on record” means we found no record that matched it. A record can be missed when a name or address differs.
| Source | Data as of | What we found |
|---|---|---|
| U.S. Department of Labor wage and hour cases | Oct 15, 2026 | Nothing on record |
| OSHA workplace safety inspections since 2016 | Oct 15, 2026 | Nothing on record |
| FEMA flood map | See above | |
| USDA wildfire risk | Apr 15, 2026 | Not shown: FEMA rates wildfire risk here very low |
| FEMA National Risk Index | See above | |
| CMS hospitals, home health, dialysis, hospice and doctors; OpenStreetMap pharmacies | See above | |
| HUD Multifamily Properties - Assisted | Jul 6, 2026 | Nothing on record |
| State Veterans Homes (NASVH directory) | Sep 20, 2026 | Nothing on record |
| CMS Hospice - General Information | Aug 19, 2026 | Nothing on record |
| CMS Home Health Care Agencies | May 27, 2026 | Nothing on record |
| The community’s own website | Could not read the site |
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Frequently asked questions
Is Heritage Nursing and Rehabilitation Community a good nursing home?
CMS gives Heritage Nursing and Rehabilitation Community an overall rating of 4 out of 5 stars, including 2/5 for staffing and 4/5 for health inspections. These ratings come from the Centers for Medicare & Medicaid Services and are updated monthly.
How is Heritage Nursing and Rehabilitation Community staffed?
Heritage Nursing and Rehabilitation Community reports 3.10 total nurse hours per resident per day, compared with the Michigan average of 4.03.
Has Heritage Nursing and Rehabilitation Community had inspection problems?
Its most recent CMS inspection cited 7 deficiencies.
How many beds does Heritage Nursing and Rehabilitation Community have?
Heritage Nursing and Rehabilitation Community is certified for 39 beds.