Nursing home
Caretel Inns of Tri-Cities
6700 Westside Saginaw Road, Bay City, MI 48706 · Map
For profit - Corporation · Part of Symphony Care Network (7 facilities) · 60 certified beds
Caretel Inns of Tri-Cities is a Medicare-certified nursing home in Bay City, Michigan. CMS rates it 1 out of 5 stars overall (3/5 for staffing, 1/5 for health inspections). Nurse staffing is 3.91 hours per resident per day, below the Michigan average of 4.03. Its most recent inspection on Aug 7, 2025 cited 20 deficiencies.
- 4 fines totaling $251,642In CMS records: 6 total penalties, 2 Medicare payment denials.
CMS quality ratings
Ratings from the Centers for Medicare & Medicaid Services (CMS), updated monthly. 5 stars is the highest quality.
How Caretel Inns of Tri-Cities compares
This facility vs. the Michigan and national averages, from CMS data. For staffing, higher is generally better; for turnover and deficiencies, lower is better.
| Metric | This facility | Michigan avg | National avg | Compared with the state |
|---|---|---|---|---|
| Total nurse staffing (hrs/resident/day) | 3.91 | 4.03 | 3.89 | below avg |
| RN staffing (hrs/resident/day) | 0.73 | 0.77 | 0.68 | below avg |
| Aide staffing (hrs/resident/day) | 2.20 | 2.38 | 2.34 | below avg |
| Nursing staff turnover | 63.9% | 44.4% | 46.4% | above avg |
| Deficiencies cited, last inspection | 20.0 | 9.8 | 9.5 | above avg |
Staffing
Hours per resident per day as reported to CMS. Higher numbers indicate more direct care time.
Staff turnover
Lower turnover typically indicates better working conditions and continuity of care. National average for nursing staff is 46.4%.
Recent health inspection
CMS inspects nursing facilities regularly. Deficiencies are categorized by severity.
Penalties in CMS records: 4 fines totaling $251,642, 6 total penalties, 2 Medicare payment denials.
What inspectors found at Caretel Inns of Tri-Cities
Specific deficiencies cited in recent CMS health inspections, most recent first. Severity follows the CMS scope/severity scale. Source: CMS Care Compare.
- Actual harm
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Quality of Life and Care Deficiencies · Dec 18, 2025 · Full report (PDF) - Potential for harm
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Nursing and Physician Services Deficiencies · Dec 18, 2025 · Full report (PDF) - Potential for harm
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Environmental Deficiencies · Aug 7, 2025 · Full report (PDF) - Potential for harm
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies · Aug 7, 2025 · Full report (PDF) - Potential for harm
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Nutrition and Dietary Deficiencies · Aug 7, 2025 · Full report (PDF)
Show all 12 deficiencies
- Potential for harm
Provide and implement an infection prevention and control program.
Infection Control Deficiencies · Aug 7, 2025 · Full report (PDF) - Potential for harm
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Pharmacy Service Deficiencies · Aug 7, 2025 · Full report (PDF) - Potential for harm
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies · Aug 7, 2025 · Full report (PDF) - Potential for harm
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies · Aug 7, 2025 · Full report (PDF) - Potential for harm
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Nutrition and Dietary Deficiencies · Aug 7, 2025 · Full report (PDF) - Potential for harm
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Nutrition and Dietary Deficiencies · Aug 7, 2025 · Full report (PDF) - Potential for harm
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies · Aug 7, 2025 · Full report (PDF)
Read the full inspection reports on Medicare.gov Each inspection there has a “Read the full report” link with the inspectors’ written findings.
About this facility
- Address
- 6700 Westside Saginaw Road
Bay City, MI 48706 - CMS certification #
- 235635
- Ownership
- For profit - Corporation
- Certified beds
- 60
- Avg residents/day
- 53.1
- Provider type
- Medicare and Medicaid
- First certified
- 2007-10-25
- Chain
- Symphony Care Network (7 facilities)
- Setting
- Urban
Part of Symphony Care Network
Symphony Care Network operates 7 nursing facilities across the United States. View all Symphony Care Network facilities →
Not SLA enrolled. This facility hasn’t enrolled in resident survey verification. Learn about enrollment →
Location and nearby
Explore the area around Caretel Inns of Tri-Cities using Google Maps.
Other public records
Full public records, with dates and sources
Location and nearby care
- Nearest hospital with an emergency room
- Mclaren Bay Region, Bay City. 5.2 miles away, straight line. CMS overall hospital rating: 1 of 5 stars.
- Nearest Medicare nursing home
- Carriage House Nursing and Rehabilitation, Bay City. 3.8 miles away, straight line.
- Nearest home health agency office
- All Care Home Health Care, Bay City. 4.0 miles away, straight line. Agencies travel to clients, so ask which ones serve this address.
- Nearest pharmacy
- Walgreens. 4.0 miles away, straight line. From OpenStreetMap, which does not list every pharmacy, so one may be closer.
- Area
- USDA classes ZIP code 48706 as metropolitan (metropolitan core).
- Dialysis within 15 miles
- Davita Bay City Dialysis, Bay City, 3.9 miles away, straight line (CMS rating 2 of 5 stars)
Davita Fashion Square Dialysis, Saginaw, 4.2 miles away, straight line (CMS rating 3 of 5 stars)
Bay Area Regl Dialysis Ctr - Saginaw, Saginaw, 5.0 miles away, straight line (has a shift starting after 5 pm; CMS rating 3 of 5 stars) - Hospice
- 30 Medicare hospices tell CMS they serve ZIP code 48706.
Transitions Hospice, office in Bay City, 0.7 miles away, straight line (CMS family survey rating 4 of 5 stars)
Compassus - Bay City, office in Saginaw, 3.9 miles away, straight line (CMS family survey rating 4 of 5 stars)
Heart To Heart Hospice Of Mid-Michigan, LLC, office in Saginaw, 4.8 miles away, straight line - Nearest geriatric medicine practice
- Saginaw Cooperative Hospitals Inc, Saginaw. 8.2 miles away, straight line. 1 geriatric medicine doctor listed there.
Distances are straight lines from the community, not driving distance. Hospitals, home health, dialysis, hospice and doctors come from CMS provider data (CMS, hospital list updated Jul 22, 2026). Star ratings are CMS’s own.
Emergency and natural hazard risk
Public hazard maps for this location. Ask the community about its emergency plan, its generator and where residents would go in an evacuation.
- Flood zone
- Zone X: 0.2% annual chance (500-year) flood area (moderate risk). (FEMA flood map)
- FEMA National Risk Index
- Overall: relatively moderate. By hazard: hurricane very low, inland flooding relatively high, coastal flooding very low, wildfire very low, tornado relatively high, heat wave relatively low, earthquake very low. These are FEMA’s ratings for the census tract, compared with tracts nationwide. (FEMA, December 2025)
A flood zone describes the map at this point, not the building's elevation. In an emergency, follow the local emergency management agency.
What we checked
Every public source we searched for this community. “Nothing on record” means we found no record that matched it. A record can be missed when a name or address differs.
| Source | Data as of | What we found |
|---|---|---|
| U.S. Department of Labor wage and hour cases | Oct 15, 2026 | Nothing on record |
| OSHA workplace safety inspections since 2016 | Oct 15, 2026 | Nothing on record |
| FEMA flood map | See above | |
| USDA wildfire risk | Apr 15, 2026 | Not shown: FEMA rates wildfire risk here very low |
| FEMA National Risk Index | See above | |
| CMS hospitals, home health, dialysis, hospice and doctors; OpenStreetMap pharmacies | See above | |
| HUD Multifamily Properties - Assisted | Jul 6, 2026 | Nothing on record |
| State Veterans Homes (NASVH directory) | Sep 20, 2026 | Nothing on record |
| CMS Hospice - General Information | Aug 19, 2026 | Nothing on record |
| CMS Home Health Care Agencies | May 27, 2026 | Nothing on record |
| The community’s own website | Could not read the site |
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Frequently asked questions
Is Caretel Inns of Tri-Cities a good nursing home?
CMS gives Caretel Inns of Tri-Cities an overall rating of 1 out of 5 stars, including 3/5 for staffing and 1/5 for health inspections. These ratings come from the Centers for Medicare & Medicaid Services and are updated monthly.
How is Caretel Inns of Tri-Cities staffed?
Caretel Inns of Tri-Cities reports 3.91 total nurse hours per resident per day, compared with the Michigan average of 4.03.
Has Caretel Inns of Tri-Cities had inspection problems?
Its most recent CMS inspection cited 20 deficiencies.
How many beds does Caretel Inns of Tri-Cities have?
Caretel Inns of Tri-Cities is certified for 60 beds.