Nursing home
Complete Care at Springbrook
12325 New Hampshire Avenue, Silver Spring, MD 20904 · Map
For profit - Limited Liability company · Part of Complete Care (85 facilities) · 93 certified beds
Complete Care at Springbrook is a Medicare-certified nursing home in Silver Spring, Maryland. CMS rates it 4 out of 5 stars overall (2/5 for staffing, 3/5 for health inspections). Nurse staffing is 3.33 hours per resident per day, below the Maryland average of 3.87. Its most recent inspection on Sep 16, 2020 cited 16 deficiencies.
CMS quality ratings
Ratings from the Centers for Medicare & Medicaid Services (CMS), updated monthly. 5 stars is the highest quality.
How Complete Care at Springbrook compares
This facility vs. the Maryland and national averages, from CMS data. For staffing, higher is generally better; for turnover and deficiencies, lower is better.
| Metric | This facility | Maryland avg | National avg | Compared with the state |
|---|---|---|---|---|
| Total nurse staffing (hrs/resident/day) | 3.33 | 3.87 | 3.89 | below avg |
| RN staffing (hrs/resident/day) | 0.60 | 0.81 | 0.68 | below avg |
| Aide staffing (hrs/resident/day) | 1.80 | 2.15 | 2.34 | below avg |
| Nursing staff turnover | 39.2% | 40.6% | 46.4% | below avg |
| Deficiencies cited, last inspection | 16.0 | 18.9 | 9.5 | below avg |
Staffing
Hours per resident per day as reported to CMS. Higher numbers indicate more direct care time.
Staff turnover
Lower turnover typically indicates better working conditions and continuity of care. National average for nursing staff is 46.4%.
Recent health inspection
CMS inspects nursing facilities regularly. Deficiencies are categorized by severity.
What inspectors found at Complete Care at Springbrook
Specific deficiencies cited in recent CMS health inspections, most recent first. Severity follows the CMS scope/severity scale. Source: CMS Care Compare.
- Potential for harm
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Environmental Deficiencies · Dec 19, 2025 · Full report (PDF) - Potential for harm
Make sure that a working call system is available in each resident's bathroom and bathing area.
Environmental Deficiencies · Dec 19, 2025 · Full report (PDF) - Potential for harm
Ensure services provided by the nursing facility meet professional standards of quality.
Resident Assessment and Care Planning Deficiencies · Dec 19, 2025 · Full report (PDF) - Potential for harm
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Pharmacy Service Deficiencies · Dec 19, 2025 · Full report (PDF) - Potential for harm
Ensure medication error rates are not 5 percent or greater.
Pharmacy Service Deficiencies · Dec 19, 2025 · Full report (PDF)
Show all 12 deficiencies
- Potential for harm
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies · Dec 19, 2025 · Full report (PDF) - Potential for harm
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies · Mar 14, 2025 · Full report (PDF) - Potential for harm
Provide each resident with a nourishing, palatable, well-balanced diet that meets his or her daily nutritional and special dietary needs.
Nutrition and Dietary Deficiencies · Mar 14, 2025 · Full report (PDF) - Potential for harm
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies · Mar 14, 2025 · Full report (PDF) - Potential for harm
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Resident Assessment and Care Planning Deficiencies · Dec 18, 2024 · Full report (PDF) - Potential for harm
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies · Dec 18, 2024 · Full report (PDF) - Potential for harm
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies · Dec 18, 2024 · Full report (PDF)
Read the full inspection reports on Medicare.gov Each inspection there has a “Read the full report” link with the inspectors’ written findings.
About this facility
- Address
- 12325 New Hampshire Avenue
Silver Spring, MD 20904 - CMS certification #
- 215052
- Ownership
- For profit - Limited Liability company
- Certified beds
- 93
- Avg residents/day
- 86.9
- Provider type
- Medicare and Medicaid
- First certified
- 1976-12-01
- Chain
- Complete Care (85 facilities)
- Setting
- Urban
Part of Complete Care
Complete Care operates 85 nursing facilities across the United States. View all Complete Care facilities →
Not SLA enrolled. This facility hasn’t enrolled in resident survey verification. Learn about enrollment →
Location and nearby
Explore the area around Complete Care at Springbrook using Google Maps.
Other public records
- Website says Respite stays, nurse 24 hours a day, works with hospice
- Kitchen 2 inspections by Montgomery County Department of Health and Human Services, Licensure and Regulatory Services since 2024; latest Pass (September 2024)
Full public records, with dates and sources
Kitchen inspections
The local health department inspects the kitchen that serves residents. Results are in the agency's own words.
Montgomery County Department of Health and Human Services, Licensure and Regulatory Services: Complete Care at Springbrook
- Sep 18, 2024 (annual): Pass. No violations listed.
Source: the agency's records, inspections since Oct 16, 2023, as of Oct 15, 2026. Out of Compliance: The inspector marked this item out of compliance. The listed items are the county's critical food safety items.
Montgomery County Department of Health and Human Services, Licensure and Regulatory Services: Complete Care at Springbrook
- Sep 18, 2024 (food service facility inspection high): Pass. No violations listed.
Source: the agency's records, inspections since Oct 16, 2023, as of Oct 15, 2026. Out of Compliance: The inspector marked this item out of compliance. The listed items are the county's critical food safety items.
Care and services
From the community’s website
What Complete Care at Springbrook says about itself, quoted from its own site. We have not checked these claims against licensing records. Ask about each one on a tour.
- Offers respite or short-term stays.
Respite Care
(page, checked Oct 12, 2026) - Nurse on site: 24 hours a day.
We also provide advanced clinical specialties for those who require more time and assistance, in addition to around-the-clock nursing care, in a welcoming setting that feels like home.
(page, checked Oct 12, 2026) - Offers hospice care on site or works with hospice providers.
Hospice Care
(page, checked Oct 12, 2026)
Location and nearby care
- Nearest hospital with an emergency room
- Adventist Healthcare White Oak Medical Center, Silver Spring. 1.4 miles away, straight line. CMS overall hospital rating: 3 of 5 stars. Location approximate.
- Nearest Medicare nursing home
- Silver Spring Healthcare Center, Silver Spring. 1.7 miles away, straight line.
- Nearest home health agency office
- Human Touch Home Health Of Maryland, Inc, Silver Spring. 1.6 miles away, straight line. Agencies travel to clients, so ask which ones serve this address.
- Nearest pharmacy
- Walgreens. 1.1 miles away, straight line. From OpenStreetMap, which does not list every pharmacy, so one may be closer.
- Area
- USDA classes ZIP code 20904 as metropolitan (metropolitan core).
- Dialysis within 15 miles
- Fmc - Silver Spring, Silver Spring, 2.2 miles away, straight line (has a shift starting after 5 pm; CMS rating 4 of 5 stars)
Davita Wheaton Dialysis Center, Wheaton, 2.6 miles away, straight line (CMS rating 4 of 5 stars)
Davita Briggs Chaney Dialysis, Silver Spring, 3.2 miles away, straight line (CMS rating 2 of 5 stars) - Hospice
- 10 Medicare hospices tell CMS they serve ZIP code 20904.
Holy Cross Home Care And Hospice, office in Silver Spring, 1.9 miles away, straight line (CMS family survey rating 2 of 5 stars)
Heartland Hospice (Beltsville), office in Beltsville, 5.4 miles away, straight line (CMS family survey rating 1 of 5 stars)
Capital Caring, office in Greenbelt, 6.4 miles away, straight line (CMS family survey rating 2 of 5 stars) - Nearest geriatric medicine practice
- Healthdrive Medical Services PC, Silver Spring. 0.0 miles away, straight line. 1 geriatric medicine doctor listed there.
Distances are straight lines from the community, not driving distance. Hospitals, home health, dialysis, hospice and doctors come from CMS provider data (CMS, hospital list updated Jul 22, 2026). Star ratings are CMS’s own.
Emergency and natural hazard risk
Public hazard maps for this location. Ask the community about its emergency plan, its generator and where residents would go in an evacuation.
- Flood zone
- Outside the high and moderate risk flood areas on FEMA's flood map (Zone X, minimal flood hazard, or not studied). (FEMA flood map)
- FEMA National Risk Index
- Overall: relatively low. By hazard: hurricane relatively low, inland flooding relatively low, wildfire very low, tornado relatively low, heat wave relatively moderate, earthquake relatively low. These are FEMA’s ratings for the census tract, compared with tracts nationwide. (FEMA, December 2025)
A flood zone describes the map at this point, not the building's elevation. In an emergency, follow the local emergency management agency.
What we checked
Every public source we searched for this community. “Nothing on record” means we found no record that matched it. A record can be missed when a name or address differs.
| Source | Data as of | What we found |
|---|---|---|
| U.S. Department of Labor wage and hour cases | Oct 15, 2026 | Nothing on record |
| OSHA workplace safety inspections since 2016 | Oct 15, 2026 | Nothing on record |
| Montgomery County Department of Health and Human Services, Licensure and Regulatory Services kitchen inspections | Oct 15, 2026 | See above |
| Hurricane evacuation zone maps | Not in a mapped zone | |
| FEMA flood map | See above | |
| USDA wildfire risk | Apr 15, 2026 | Not shown: FEMA rates wildfire risk here very low |
| FEMA National Risk Index | See above | |
| CMS hospitals, home health, dialysis, hospice and doctors; OpenStreetMap pharmacies | See above | |
| HUD Multifamily Properties - Assisted | Jul 6, 2026 | Nothing on record |
| State Veterans Homes (NASVH directory) | Sep 20, 2026 | Nothing on record |
| CMS Hospice - General Information | Aug 19, 2026 | Nothing on record |
| CMS Home Health Care Agencies | May 27, 2026 | Nothing on record |
| The community’s own website | See above |
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Frequently asked questions
Is Complete Care at Springbrook a good nursing home?
CMS gives Complete Care at Springbrook an overall rating of 4 out of 5 stars, including 2/5 for staffing and 3/5 for health inspections. These ratings come from the Centers for Medicare & Medicaid Services and are updated monthly.
How is Complete Care at Springbrook staffed?
Complete Care at Springbrook reports 3.33 total nurse hours per resident per day, compared with the Maryland average of 3.87.
Has Complete Care at Springbrook had inspection problems?
Its most recent CMS inspection cited 16 deficiencies.
How many beds does Complete Care at Springbrook have?
Complete Care at Springbrook is certified for 93 beds.