Nursing home · Top rated by CMS
Citizens Care Center
415 South Market Street, Havre De Grace, MD 21078 · Map
Non profit - Other · 184 certified beds
Citizens Care Center is a Medicare-certified nursing home in Havre De Grace, Maryland. CMS rates it 5 out of 5 stars overall (5/5 for staffing, 4/5 for health inspections). Nurse staffing is 4.19 hours per resident per day, above the Maryland average of 3.87. Its most recent inspection on May 7, 2024 cited 16 deficiencies.
CMS quality ratings
Ratings from the Centers for Medicare & Medicaid Services (CMS), updated monthly. 5 stars is the highest quality.
How Citizens Care Center compares
This facility vs. the Maryland and national averages, from CMS data. For staffing, higher is generally better; for turnover and deficiencies, lower is better.
| Metric | This facility | Maryland avg | National avg | Compared with the state |
|---|---|---|---|---|
| Total nurse staffing (hrs/resident/day) | 4.19 | 3.87 | 3.89 | above avg |
| RN staffing (hrs/resident/day) | 0.68 | 0.81 | 0.68 | below avg |
| Aide staffing (hrs/resident/day) | 2.36 | 2.15 | 2.34 | above avg |
| Nursing staff turnover | 35.3% | 40.6% | 46.4% | below avg |
| Deficiencies cited, last inspection | 16.0 | 18.9 | 9.5 | below avg |
Staffing
Hours per resident per day as reported to CMS. Higher numbers indicate more direct care time.
Staff turnover
Lower turnover typically indicates better working conditions and continuity of care. National average for nursing staff is 46.4%.
Recent health inspection
CMS inspects nursing facilities regularly. Deficiencies are categorized by severity.
- Every deficiency from the January 29, 2026 inspection was corrected by March 15, 2026
What inspectors found at Citizens Care Center
Specific deficiencies cited in recent CMS health inspections, most recent first. Severity follows the CMS scope/severity scale. Source: CMS Care Compare.
- Potential for harm
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Quality of Life and Care Deficiencies · Jan 29, 2026 · Full report (PDF) - Potential for harm
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies · Jan 29, 2026 · Full report (PDF) - Potential for harm
Provide safe, appropriate pain management for a resident who requires such services.
Quality of Life and Care Deficiencies · Jan 29, 2026 · Full report (PDF) - Potential for harm
Provide or obtain dental services for each resident.
Quality of Life and Care Deficiencies · Jan 29, 2026 · Full report (PDF) - Potential for harm
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Pharmacy Service Deficiencies · Jan 29, 2026 · Full report (PDF)
Show all 12 deficiencies
- Potential for harm
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies · Jan 29, 2026 · Full report (PDF) - Potential for harm
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies · Jan 29, 2026 · Full report (PDF) - Potential for harm
Provide activities to meet all resident's needs.
Quality of Life and Care Deficiencies · Jan 29, 2026 · Full report (PDF) - Potential for harm
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Resident Assessment and Care Planning Deficiencies · Jan 29, 2026 · Full report (PDF) - Potential for harm
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies · Jan 29, 2026 · Full report (PDF) - Potential for harm
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Freedom from Abuse, Neglect, and Exploitation Deficiencies · Jan 29, 2026 · Full report (PDF) - Potential for harm
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Resident Assessment and Care Planning Deficiencies · Nov 7, 2025 · Full report (PDF)
Read the full inspection reports on Medicare.gov Each inspection there has a “Read the full report” link with the inspectors’ written findings.
About this facility
- Address
- 415 South Market Street
Havre De Grace, MD 21078 - CMS certification #
- 215039
- Ownership
- Non profit - Other
- Certified beds
- 184
- Avg residents/day
- 111.5
- Provider type
- Medicare and Medicaid
- First certified
- 1967-01-03
- Setting
- Urban
Not SLA enrolled. This facility hasn’t enrolled in resident survey verification. Learn about enrollment →
Location and nearby
Explore the area around Citizens Care Center using Google Maps.
Other public records
- Website says Respite stays, nurse 24 hours a day, works with hospice
- Emergency In hurricane evacuation Zone B
Full public records, with dates and sources
Care and services
From the community’s website
What Citizens Care Center says about itself, quoted from its own site. We have not checked these claims against licensing records. Ask about each one on a tour.
- Offers respite or short-term stays.
RESPITE CARE
(page, checked Oct 12, 2026) - Nurse on site: 24 hours a day.
The Nursing Department of Citizens Care & Rehabilitation Center provides 24-hour nursing care to its residents through the capable and caring hands of our highly-trained staff.
(page, checked Oct 15, 2026) - Offers hospice care on site or works with hospice providers.
Hospice Care
(page, checked Oct 15, 2026) - Apartment types named: private room, semi-private room.
This modern facility houses guests in spacious private or semi-private rooms that are clean, bright and cheerful, truly offering them the comforts of home.
(page, checked Oct 12, 2026)
Location and nearby care
- Nearest hospital with an emergency room
- Umd Upper Chesapeake Medical Center, Bel Air. 14.0 miles away, straight line. CMS overall hospital rating: 2 of 5 stars.
- Nearest Medicare nursing home
- Lorien Bulle Rock, Havre De Grace. 4.3 miles away, straight line.
- Nearest home health agency office
- Amedisys Home Health Care, Forest Hill. 15.3 miles away, straight line. Agencies travel to clients, so ask which ones serve this address.
- Nearest pharmacy
- Citizens Pharmacy. 0.1 miles away, straight line. From OpenStreetMap, which does not list every pharmacy, so one may be closer.
- Area
- USDA classes ZIP code 21078 as metropolitan (metropolitan core).
- Dialysis within 15 miles
- Concerto Maryland, LLC, Port Deposit, 4.0 miles away, straight line
Davita Aberdeen Dialysis, Aberdeen, 5.5 miles away, straight line (has a shift starting after 5 pm; CMS rating 3 of 5 stars)
Davita Aberdeen Home, Aberdeen, 6.6 miles away, straight line - Hospice
- 5 Medicare hospices tell CMS they serve ZIP code 21078.
- Nearest geriatric medicine practice
- Agape Physical Therapy And Sports Rehabilitation Lp, Forest Hill. 15.8 miles away, straight line. 1 geriatric medicine doctor listed there.
Distances are straight lines from the community, not driving distance. Hospitals, home health, dialysis, hospice and doctors come from CMS provider data (CMS, hospital list updated Jul 22, 2026). Star ratings are CMS’s own.
Emergency and natural hazard risk
Public hazard maps for this location. Ask the community about its emergency plan, its generator and where residents would go in an evacuation.
- Hurricane evacuation zone
- Zone B on the Maryland evacuation zones (2019). (Maryland Department of Emergency Management, map updated Aug 14, 2026)
- Flood zone
- Outside the high and moderate risk flood areas on FEMA's flood map (Zone X, minimal flood hazard, or not studied). (FEMA flood map)
- FEMA National Risk Index
- Overall: relatively low. By hazard: hurricane relatively low, inland flooding relatively moderate, coastal flooding relatively low, wildfire very low, tornado relatively low, heat wave relatively moderate, earthquake relatively low. These are FEMA’s ratings for the census tract, compared with tracts nationwide. (FEMA, December 2025)
A flood zone describes the map at this point, not the building's elevation. In an emergency, follow the local emergency management agency.
What we checked
Every public source we searched for this community. “Nothing on record” means we found no record that matched it. A record can be missed when a name or address differs.
| Source | Data as of | What we found |
|---|---|---|
| U.S. Department of Labor wage and hour cases | Oct 15, 2026 | Nothing on record |
| OSHA workplace safety inspections since 2016 | Oct 15, 2026 | Nothing on record |
| Hurricane evacuation zone maps | See above | |
| FEMA flood map | See above | |
| USDA wildfire risk | Apr 15, 2026 | Not shown: FEMA rates wildfire risk here very low |
| FEMA National Risk Index | See above | |
| CMS hospitals, home health, dialysis, hospice and doctors; OpenStreetMap pharmacies | See above | |
| HUD Multifamily Properties - Assisted | Jul 6, 2026 | Nothing on record |
| State Veterans Homes (NASVH directory) | Sep 20, 2026 | Nothing on record |
| CMS Hospice - General Information | Aug 19, 2026 | Nothing on record |
| CMS Home Health Care Agencies | May 27, 2026 | Nothing on record |
| The community’s own website | See above |
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Frequently asked questions
Is Citizens Care Center a good nursing home?
CMS gives Citizens Care Center an overall rating of 5 out of 5 stars, including 5/5 for staffing and 4/5 for health inspections. These ratings come from the Centers for Medicare & Medicaid Services and are updated monthly.
How is Citizens Care Center staffed?
Citizens Care Center reports 4.19 total nurse hours per resident per day, compared with the Maryland average of 3.87.
Has Citizens Care Center had inspection problems?
Its most recent CMS inspection cited 16 deficiencies.
How many beds does Citizens Care Center have?
Citizens Care Center is certified for 184 beds.