Non profit - Other ·
184 certified beds ·
Medicare and Medicaid
Top Rated Facility
5
Overall CMS Rating
★★★★★
Citizens Care Center is a Medicare-certified nursing home in Havre De Grace, Maryland. CMS rates it 5 out of 5 stars overall (5/5 for staffing, 4/5 for health inspections). Nurse staffing is 4.19 hours per resident per day, above the Maryland average of 3.87. Its most recent inspection on May 7, 2024 cited 16 deficiencies.
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CMS Quality Ratings
Ratings from the Centers for Medicare & Medicaid Services (CMS), updated monthly. 5 stars = highest quality.
Overall Rating
★★★★★ 5/5
Health Inspections
★★★★☆ 4/5
Staffing
★★★★★ 5/5
Quality Measures
★★☆☆☆ 2/5
Long-Stay QM
★★☆☆☆ 2/5
Short-Stay QM
★★☆☆☆ 2/5
How Citizens Care Center compares
This facility vs. the Maryland and national averages, from CMS data. For staffing, higher is generally better; for turnover and deficiencies, lower is better.
Metric
This facility
Maryland avg
National avg
Total nurse staffing (hrs/resident/day)
4.19
3.87
3.89
above avg
RN staffing (hrs/resident/day)
0.68
0.81
0.68
below avg
Aide staffing (hrs/resident/day)
2.36
2.15
2.34
above avg
Nursing staff turnover
35.3%
40.6%
46.4%
below avg
Deficiencies cited, last inspection
16.0
18.9
9.5
below avg
Staffing
Hours per resident per day as reported to CMS. Higher numbers indicate more direct care time.
4.19
Total Nurse Hrs/Resident/Day
0.68
RN Hrs/Resident/Day
1.14
LPN Hrs/Resident/Day
2.36
Aide Hrs/Resident/Day
3.77
Weekend Nurse Hrs/Resident/Day
Staff Turnover
Lower turnover typically indicates better working conditions and continuity of care. National average for nursing staff is ~60%.
Total Nursing Staff
35.3%
Registered Nurses
25.0%
Administrator Changes0 in last year
Recent Health Inspection
CMS inspects nursing facilities regularly. Deficiencies are categorized by severity.
May 7, 2024
Most Recent Inspection Date
16
Total Deficiencies Found
72
Health Inspection Score
0
Number of Fines
What inspectors found at Citizens Care Center
Specific deficiencies cited in recent CMS health inspections, most recent first. Severity follows the CMS scope/severity scale. Source: CMS Care Compare.
Potential for harm
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.Quality of Life and Care Deficiencies · Jan 29, 2026
Potential for harm
Ensure each resident receives an accurate assessment.Resident Assessment and Care Planning Deficiencies · Jan 29, 2026
Potential for harm
Provide safe, appropriate pain management for a resident who requires such services.Quality of Life and Care Deficiencies · Jan 29, 2026
Potential for harm
Provide or obtain dental services for each resident.Quality of Life and Care Deficiencies · Jan 29, 2026
Potential for harm
Ensure each resident’s drug regimen must be free from unnecessary drugs.Pharmacy Service Deficiencies · Jan 29, 2026
Potential for harm
Provide safe and appropriate respiratory care for a resident when needed.Quality of Life and Care Deficiencies · Jan 29, 2026
Potential for harm
Provide appropriate treatment and care according to orders, resident’s preferences and goals.Quality of Life and Care Deficiencies · Jan 29, 2026
Potential for harm
Provide activities to meet all resident's needs.Quality of Life and Care Deficiencies · Jan 29, 2026
Potential for harm
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.Resident Assessment and Care Planning Deficiencies · Jan 29, 2026
Potential for harm
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.Resident Assessment and Care Planning Deficiencies · Jan 29, 2026
Potential for harm
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.Freedom from Abuse, Neglect, and Exploitation Deficiencies · Jan 29, 2026
Potential for harm
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.Resident Assessment and Care Planning Deficiencies · Nov 7, 2025
About This Facility
Address
415 South Market Street Havre De Grace, MD 21078
CMS Certification #
215039
Ownership
Non profit - Other
Certified Beds
184
Avg Residents/Day
111.5
Provider Type
Medicare and Medicaid
First Certified
1967-01-03
Setting
Urban
Location & Nearby
Explore the area around Citizens Care Center using Google Maps.
CMS gives Citizens Care Center an overall rating of 5 out of 5 stars, including 5/5 for staffing and 4/5 for health inspections. These ratings come from the Centers for Medicare & Medicaid Services and are updated monthly.
Citizens Care Center reports 4.19 total nurse hours per resident per day, compared with the Maryland average of 3.87.
Its most recent CMS inspection cited 16 deficiencies.
Citizens Care Center is certified for 184 beds.
Admissions at Citizens Care Center
For admissions, availability and rehab questions, call (410) 939-5500. If a parent is leaving the hospital, the hospital discharge planner can also check which nursing homes have a bed.
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