Nursing home · Top rated by CMS
West Side House Ltc Facility
35 Fruit Street, Worcester, MA 01609 · Map
For profit - Corporation · Part of Elder Services (6 facilities) · 91 certified beds
West Side House Ltc Facility is a Medicare-certified nursing home in Worcester, Massachusetts. CMS rates it 5 out of 5 stars overall (4/5 for staffing, 4/5 for health inspections). Nurse staffing is 4.00 hours per resident per day, above the Massachusetts average of 3.86. Its most recent inspection on Dec 30, 2024 cited 4 deficiencies.
CMS quality ratings
Ratings from the Centers for Medicare & Medicaid Services (CMS), updated monthly. 5 stars is the highest quality.
How West Side House Ltc Facility compares
This facility vs. the Massachusetts and national averages, from CMS data. For staffing, higher is generally better; for turnover and deficiencies, lower is better.
| Metric | This facility | Massachusetts avg | National avg | Compared with the state |
|---|---|---|---|---|
| Total nurse staffing (hrs/resident/day) | 4.00 | 3.86 | 3.89 | above avg |
| RN staffing (hrs/resident/day) | 0.44 | 0.65 | 0.68 | below avg |
| Aide staffing (hrs/resident/day) | 2.52 | 2.26 | 2.34 | above avg |
| Nursing staff turnover | 44.8% | 39.5% | 46.4% | above avg |
| Deficiencies cited, last inspection | 4.0 | 8.9 | 9.5 | below avg |
Staffing
Hours per resident per day as reported to CMS. Higher numbers indicate more direct care time.
Staff turnover
Lower turnover typically indicates better working conditions and continuity of care. National average for nursing staff is 46.4%.
Recent health inspection
CMS inspects nursing facilities regularly. Deficiencies are categorized by severity.
- Every deficiency from the December 30, 2024 inspection was corrected by January 24, 2025
What inspectors found at West Side House Ltc Facility
Specific deficiencies cited in recent CMS health inspections, most recent first. Severity follows the CMS scope/severity scale. Source: CMS Care Compare.
- Potential for harm
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies · Dec 30, 2024 · Full report (PDF) - Potential for harm
Provide and implement an infection prevention and control program.
Infection Control Deficiencies · Dec 30, 2024 · Full report (PDF) - Potential for harm
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Freedom from Abuse, Neglect, and Exploitation Deficiencies · Dec 30, 2024 · Full report (PDF) - Minimal
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies · Dec 30, 2024 · Full report (PDF) - Potential for harm
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Freedom from Abuse, Neglect, and Exploitation Deficiencies · Nov 6, 2024 · Full report (PDF)
Show all 12 deficiencies
- Potential for harm
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies · Sep 7, 2023 - Potential for harm
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Infection Control Deficiencies · Sep 7, 2023 - Potential for harm
Ensure medication error rates are not 5 percent or greater.
Pharmacy Service Deficiencies · Sep 7, 2023 - Potential for harm
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Resident Assessment and Care Planning Deficiencies · Sep 7, 2023 - Potential for harm
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Pharmacy Service Deficiencies · Sep 7, 2023 - Potential for harm
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service Deficiencies · Sep 7, 2023 - Potential for harm
Provide activities to meet all resident's needs.
Quality of Life and Care Deficiencies · Sep 7, 2023
Read the full inspection reports on Medicare.gov Each inspection there has a “Read the full report” link with the inspectors’ written findings.
About this facility
- Address
- 35 Fruit Street
Worcester, MA 01609 - CMS certification #
- 225500
- Ownership
- For profit - Corporation
- Certified beds
- 91
- Avg residents/day
- 50.5
- Provider type
- Medicare and Medicaid
- First certified
- 1990-07-01
- Chain
- Elder Services (6 facilities)
- Setting
- Urban
Part of Elder Services
Elder Services operates 6 nursing facilities across the United States. View all Elder Services facilities →
Not SLA enrolled. This facility hasn’t enrolled in resident survey verification. Learn about enrollment →
Location and nearby
Explore the area around West Side House Ltc Facility using Google Maps.
Other public records
- Website says Respite stays, works with hospice, behavioral support, transportation
Full public records, with dates and sources
Care and services
From the community’s website
What West Side House Ltc Facility says about itself, quoted from its own site. We have not checked these claims against licensing records. Ask about each one on a tour.
- Offers respite or short-term stays.
Respite Care
(page, checked Oct 12, 2026) - Offers hospice care on site or works with hospice providers.
Our on-site hospice team works closely with the West Side House of Worcester staff to meet the specific end of life care needs of our residents and provide training and support for everyone involved.
(page, checked Oct 12, 2026) - Offers behavioral support.
Whether an individual is in need of short term, extended minimal, or extensive neuro-behavioral care or rehabilitation, we provide the services and are dedicated to making a difference.
(page, checked Oct 12, 2026) - Provides transportation.
Senior Transportation Services
(page, checked Oct 12, 2026)
Location and nearby care
- Nearest hospital with an emergency room
- St Vincent Hospital, Worcester. 0.8 miles away, straight line. CMS overall hospital rating: 2 of 5 stars.
- Nearest Medicare nursing home
- Lutheran Rehabilitation and Skilled Care Center, Worcester. 0.5 miles away, straight line.
- Nearest home health agency office
- Kepa Home Care, LLC, Worcester. 0.3 miles away, straight line. Agencies travel to clients, so ask which ones serve this address.
- Nearest pharmacy
- CVS Pharmacy. 0.6 miles away, straight line. From OpenStreetMap, which does not list every pharmacy, so one may be closer.
- Area
- USDA classes ZIP code 01609 as metropolitan (metropolitan core).
- Dialysis within 15 miles
- Davita Pdi Worcester, Worcester, 1.2 miles away, straight line (has a shift starting after 5 pm; CMS rating 3 of 5 stars)
Fmc - Freedom Center Of Worcester, Worcester, 2.3 miles away, straight line (CMS rating 3 of 5 stars)
U-Mass Memorial Health Care Systems, Worcester, 2.7 miles away, straight line - Hospice
- 12 Medicare hospices tell CMS they serve ZIP code 01609.
Vna Care Hospice Inc, office in Worcester, 1.5 miles away, straight line (CMS family survey rating 3 of 5 stars)
Jhc Hospice, office in Worcester, 1.6 miles away, straight line (CMS family survey rating 5 of 5 stars)
Notre Dame Hospice, office in Worcester, 2.9 miles away, straight line (CMS family survey rating 4 of 5 stars) - Nearest geriatric medicine practice
- Reliant Medical Group Inc, Worcester. 0.6 miles away, straight line. 1 geriatric medicine doctor listed there.
Distances are straight lines from the community, not driving distance. Hospitals, home health, dialysis, hospice and doctors come from CMS provider data (CMS, hospital list updated Jul 22, 2026). Star ratings are CMS’s own.
Emergency and natural hazard risk
Public hazard maps for this location. Ask the community about its emergency plan, its generator and where residents would go in an evacuation.
- Flood zone
- Outside the high and moderate risk flood areas on FEMA's flood map (Zone X, minimal flood hazard, or not studied). (FEMA flood map)
- FEMA National Risk Index
- Overall: relatively low. By hazard: hurricane relatively moderate, inland flooding relatively low, tornado relatively low, heat wave relatively low, earthquake relatively low. These are FEMA’s ratings for the census tract, compared with tracts nationwide. (FEMA, December 2025)
A flood zone describes the map at this point, not the building's elevation. In an emergency, follow the local emergency management agency.
What we checked
Every public source we searched for this community. “Nothing on record” means we found no record that matched it. A record can be missed when a name or address differs.
| Source | Data as of | What we found |
|---|---|---|
| U.S. Department of Labor wage and hour cases | Oct 15, 2026 | Nothing on record |
| OSHA workplace safety inspections since 2016 | Oct 15, 2026 | Nothing on record |
| Hurricane evacuation zone maps | Not in a mapped zone | |
| FEMA flood map | See above | |
| USDA wildfire risk | Apr 15, 2026 | Not shown: no FEMA wildfire rating of moderate or higher here |
| FEMA National Risk Index | See above | |
| CMS hospitals, home health, dialysis, hospice and doctors; OpenStreetMap pharmacies | See above | |
| HUD Multifamily Properties - Assisted | Jul 6, 2026 | Nothing on record |
| State Veterans Homes (NASVH directory) | Sep 20, 2026 | Nothing on record |
| CMS Hospice - General Information | Aug 19, 2026 | Nothing on record |
| CMS Home Health Care Agencies | May 27, 2026 | Nothing on record |
| The community’s own website | See above |
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Frequently asked questions
Is West Side House Ltc Facility a good nursing home?
CMS gives West Side House Ltc Facility an overall rating of 5 out of 5 stars, including 4/5 for staffing and 4/5 for health inspections. These ratings come from the Centers for Medicare & Medicaid Services and are updated monthly.
How is West Side House Ltc Facility staffed?
West Side House Ltc Facility reports 4.00 total nurse hours per resident per day, compared with the Massachusetts average of 3.86.
Has West Side House Ltc Facility had inspection problems?
Its most recent CMS inspection cited 4 deficiencies.
How many beds does West Side House Ltc Facility have?
West Side House Ltc Facility is certified for 91 beds.