Nursing home · Top rated by CMS
Quaboag Rehabilitation & Skilled Care Facility
47 East Main Street, West Brookfield, MA 01585 · Map
Non profit - Corporation · Part of Ascentria Care Alliance (5 facilities) · 166 certified beds
Quaboag Rehabilitation & Skilled Care Facility is a Medicare-certified nursing home in West Brookfield, Massachusetts. CMS rates it 5 out of 5 stars overall (4/5 for staffing, 5/5 for health inspections). Nurse staffing is 4.26 hours per resident per day, above the Massachusetts average of 3.86. Its most recent inspection on May 29, 2025 cited 0 deficiencies.
CMS quality ratings
Ratings from the Centers for Medicare & Medicaid Services (CMS), updated monthly. 5 stars is the highest quality.
How Quaboag Rehabilitation & Skilled Care Facility compares
This facility vs. the Massachusetts and national averages, from CMS data. For staffing, higher is generally better; for turnover and deficiencies, lower is better.
| Metric | This facility | Massachusetts avg | National avg | Compared with the state |
|---|---|---|---|---|
| Total nurse staffing (hrs/resident/day) | 4.26 | 3.86 | 3.89 | above avg |
| RN staffing (hrs/resident/day) | 0.75 | 0.65 | 0.68 | above avg |
| Aide staffing (hrs/resident/day) | 2.45 | 2.26 | 2.34 | above avg |
| Nursing staff turnover | 45.8% | 39.5% | 46.4% | above avg |
| Deficiencies cited, last inspection | 0.0 | 8.9 | 9.5 | below avg |
Staffing
Hours per resident per day as reported to CMS. Higher numbers indicate more direct care time.
Staff turnover
Lower turnover typically indicates better working conditions and continuity of care. National average for nursing staff is 46.4%.
Recent health inspection
CMS inspects nursing facilities regularly. Deficiencies are categorized by severity.
- No health deficiencies cited at the last standard inspection (May 2025)
- Every deficiency from the November 5, 2024 inspection was corrected by December 6, 2024
What inspectors found at Quaboag Rehabilitation & Skilled Care Facility
Specific deficiencies cited in recent CMS health inspections, most recent first. Severity follows the CMS scope/severity scale. Source: CMS Care Compare.
- Potential for harm
Ensure services provided by the nursing facility meet professional standards of quality.
Resident Assessment and Care Planning Deficiencies · Nov 5, 2024 · Full report (PDF) - Potential for harm
Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.
Resident Rights Deficiencies · Nov 5, 2024 · Full report (PDF) - Potential for harm
Provide and implement an infection prevention and control program.
Infection Control Deficiencies · Apr 24, 2024 · Full report (PDF) - Potential for harm
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Pharmacy Service Deficiencies · Apr 24, 2024 · Full report (PDF) - Potential for harm
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Pharmacy Service Deficiencies · Apr 24, 2024 · Full report (PDF)
Show all 8 deficiencies
- Potential for harm
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service Deficiencies · Apr 24, 2024 · Full report (PDF) - Potential for harm
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies · Apr 24, 2024 · Full report (PDF) - Potential for harm
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies · Nov 21, 2022
Read the full inspection reports on Medicare.gov Each inspection there has a “Read the full report” link with the inspectors’ written findings.
About this facility
- Address
- 47 East Main Street
West Brookfield, MA 01585 - CMS certification #
- 225361
- Ownership
- Non profit - Corporation
- Certified beds
- 166
- Avg residents/day
- 135.7
- Provider type
- Medicare and Medicaid
- First certified
- 1989-10-01
- Chain
- Ascentria Care Alliance (5 facilities)
- Setting
- Urban
Part of Ascentria Care Alliance
Ascentria Care Alliance operates 5 nursing facilities across the United States. View all Ascentria Care Alliance facilities →
Not SLA enrolled. This facility hasn’t enrolled in resident survey verification. Learn about enrollment →
Location and nearby
Explore the area around Quaboag Rehabilitation & Skilled Care Facility using Google Maps.
Other public records
- Website says A memory care unit, nurse 24 hours a day
- Staff pay 1 federal wage case with violations found, since 2021
- Workplace safety 1 OSHA workplace safety inspection since 2019, no violations cited
Full public records, with dates and sources
Care and services
From the community’s website
What Quaboag Rehabilitation & Skilled Care Facility says about itself, quoted from its own site. We have not checked these claims against licensing records. Ask about each one on a tour.
Staff pay and workplace safety
Federal records about how the employer here treats its staff.
Federal wage and hour cases
The Department of Labor checks that staff are paid minimum wage and overtime as the law requires.
- Findings for Aug 29, 2021 to Aug 26, 2023. Violations found: Overtime. Back wages: $4,220 owed to 27 employees. Employer as DOL recorded it: Quaboag Rehabilitation & SCC (Fair Havens, Inc.). Case 1991466.
Source: U.S. Department of Labor, Wage and Hour Division enforcement data, loaded Oct 15, 2026. Concluded cases only. The dates are the period in which DOL found violations, not when the case opened or closed. Back wages are what the employer agreed to pay; penalties are what DOL assessed. DOL does not publish a page for each case, so search the dataset by case number.
OSHA workplace safety inspections
OSHA inspects workplaces for staff safety, such as lifting, needles, chemicals and workplace violence. It does not inspect resident care.
- Nov 7, 2019: complaint inspection, partial (health). Case closed Feb 7, 2020. No violations cited. OSHA record. OSHA recorded the employer as Quaboag Rehabilitation and Skilled Care Center.
Source: U.S. Department of Labor OSHA enforcement data, as of Oct 15, 2026, inspections since 2016. Penalties can change while a case is open or contested.
Location and nearby care
- Nearest hospital with an emergency room
- Baystate Wing Hospital, Palmer. 11.4 miles away, straight line. CMS overall hospital rating: 4 of 5 stars.
- Nearest Medicare nursing home
- Overlook Masonic Health Center, Charlton. 10.5 miles away, straight line.
- Nearest home health agency office
- Acclaim Home Health Care, Inc, Worcester. 3.7 miles away, straight line. Agencies travel to clients, so ask which ones serve this address.
- Nearest pharmacy
- CVS Pharmacy. 5.8 miles away, straight line. From OpenStreetMap, which does not list every pharmacy, so one may be closer.
- Area
- USDA classes ZIP code 01585 as rural (rural area).
- Dialysis within 15 miles
- Ara Auburn Dialysis Center, Auburn, 14.4 miles away, straight line (CMS rating 5 of 5 stars)
- Hospice
- 8 Medicare hospices tell CMS they serve ZIP code 01585.
Overlook Hospice Services, office in Charlton, 10.7 miles away, straight line (CMS family survey rating 4 of 5 stars)
Compassus - Greater Western Massachusetts, office in Auburn, 14.8 miles away, straight line
Jhc Hospice, office in Worcester, 16.1 miles away, straight line (CMS family survey rating 5 of 5 stars) - Nearest geriatric medicine practice
- Reliant Medical Group Inc, Worcester. 17.4 miles away, straight line. 1 geriatric medicine doctor listed there.
Distances are straight lines from the community, not driving distance. Hospitals, home health, dialysis, hospice and doctors come from CMS provider data (CMS, hospital list updated Jul 22, 2026). Star ratings are CMS’s own.
Emergency and natural hazard risk
Public hazard maps for this location. Ask the community about its emergency plan, its generator and where residents would go in an evacuation.
- Flood zone
- Outside the high and moderate risk flood areas on FEMA's flood map (Zone X, minimal flood hazard, or not studied). (FEMA flood map)
- FEMA National Risk Index
- Overall: relatively low. By hazard: hurricane relatively moderate, inland flooding relatively moderate, wildfire very low, tornado relatively low, heat wave relatively low, earthquake relatively low. These are FEMA’s ratings for the census tract, compared with tracts nationwide. (FEMA, December 2025)
A flood zone describes the map at this point, not the building's elevation. In an emergency, follow the local emergency management agency.
What we checked
Every public source we searched for this community. “Nothing on record” means we found no record that matched it. A record can be missed when a name or address differs.
| Source | Data as of | What we found |
|---|---|---|
| U.S. Department of Labor wage and hour cases | Oct 15, 2026 | See above |
| OSHA workplace safety inspections since 2016 | Oct 15, 2026 | See above |
| Hurricane evacuation zone maps | Not in a mapped zone | |
| FEMA flood map | See above | |
| USDA wildfire risk | Apr 15, 2026 | Not shown: FEMA rates wildfire risk here very low |
| FEMA National Risk Index | See above | |
| CMS hospitals, home health, dialysis, hospice and doctors; OpenStreetMap pharmacies | See above | |
| HUD Multifamily Properties - Assisted | Jul 6, 2026 | Nothing on record |
| State Veterans Homes (NASVH directory) | Sep 20, 2026 | Nothing on record |
| CMS Hospice - General Information | Aug 19, 2026 | Nothing on record |
| CMS Home Health Care Agencies | May 27, 2026 | Nothing on record |
| The community’s own website | See above |
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Frequently asked questions
Is Quaboag Rehabilitation & Skilled Care Facility a good nursing home?
CMS gives Quaboag Rehabilitation & Skilled Care Facility an overall rating of 5 out of 5 stars, including 4/5 for staffing and 5/5 for health inspections. These ratings come from the Centers for Medicare & Medicaid Services and are updated monthly.
How is Quaboag Rehabilitation & Skilled Care Facility staffed?
Quaboag Rehabilitation & Skilled Care Facility reports 4.26 total nurse hours per resident per day, compared with the Massachusetts average of 3.86.
Has Quaboag Rehabilitation & Skilled Care Facility had inspection problems?
Its most recent CMS inspection cited 0 deficiencies.
How many beds does Quaboag Rehabilitation & Skilled Care Facility have?
Quaboag Rehabilitation & Skilled Care Facility is certified for 166 beds.