Nursing home
The Hermitage Healthcare
383 Mill Street, Worcester, MA 01602 · Map
For profit - Corporation · Part of Next Step Healthcare (14 facilities) · 101 certified beds
The Hermitage Healthcare is a Medicare-certified nursing home in Worcester, Massachusetts. CMS rates it 3 out of 5 stars overall (3/5 for staffing, 3/5 for health inspections). Nurse staffing is 3.60 hours per resident per day, below the Massachusetts average of 3.86. Its most recent inspection on Aug 20, 2025 cited 12 deficiencies.
CMS quality ratings
Ratings from the Centers for Medicare & Medicaid Services (CMS), updated monthly. 5 stars is the highest quality.
How The Hermitage Healthcare compares
This facility vs. the Massachusetts and national averages, from CMS data. For staffing, higher is generally better; for turnover and deficiencies, lower is better.
| Metric | This facility | Massachusetts avg | National avg | Compared with the state |
|---|---|---|---|---|
| Total nurse staffing (hrs/resident/day) | 3.60 | 3.86 | 3.89 | below avg |
| RN staffing (hrs/resident/day) | 0.50 | 0.65 | 0.68 | below avg |
| Aide staffing (hrs/resident/day) | 2.13 | 2.26 | 2.34 | below avg |
| Nursing staff turnover | 21.3% | 39.5% | 46.4% | below avg |
| Deficiencies cited, last inspection | 12.0 | 8.9 | 9.5 | above avg |
Staffing
Hours per resident per day as reported to CMS. Higher numbers indicate more direct care time.
Staff turnover
Lower turnover typically indicates better working conditions and continuity of care. National average for nursing staff is 46.4%.
Recent health inspection
CMS inspects nursing facilities regularly. Deficiencies are categorized by severity.
What inspectors found at The Hermitage Healthcare
Specific deficiencies cited in recent CMS health inspections, most recent first. Severity follows the CMS scope/severity scale. Source: CMS Care Compare.
- Potential for harm
Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.
Administration Deficiencies · Aug 20, 2025 · Full report (PDF) - Potential for harm
Administer the facility in a manner that enables it to use its resources effectively and efficiently.
Administration Deficiencies · Aug 20, 2025 · Full report (PDF) - Potential for harm
Ensure that staff members are educated on resident rights and facility responsibilities to properly care for its residents.
Resident Rights Deficiencies · Aug 20, 2025 · Full report (PDF) - Potential for harm
Ensure medication error rates are not 5 percent or greater.
Pharmacy Service Deficiencies · Aug 20, 2025 · Full report (PDF) - Potential for harm
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Nursing and Physician Services Deficiencies · Aug 20, 2025 · Full report (PDF)
Show all 12 deficiencies
- Potential for harm
Assist a resident in gaining access to vision and hearing services.
Quality of Life and Care Deficiencies · Aug 20, 2025 · Full report (PDF) - Potential for harm
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies · Aug 20, 2025 · Full report (PDF) - Potential for harm
Ensure services provided by the nursing facility meet professional standards of quality.
Resident Assessment and Care Planning Deficiencies · Aug 20, 2025 · Full report (PDF) - Potential for harm
Reasonably accommodate the needs and preferences of each resident.
Resident Rights Deficiencies · Aug 20, 2025 · Full report (PDF) - Potential for harm
Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.
Resident Rights Deficiencies · Aug 20, 2025 · Full report (PDF) - Minimal
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies · Aug 20, 2025 · Full report (PDF) - Minimal
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Resident Rights Deficiencies · Aug 20, 2025 · Full report (PDF)
Read the full inspection reports on Medicare.gov Each inspection there has a “Read the full report” link with the inspectors’ written findings.
About this facility
- Address
- 383 Mill Street
Worcester, MA 01602 - CMS certification #
- 225009
- Ownership
- For profit - Corporation
- Certified beds
- 101
- Avg residents/day
- 89.7
- Provider type
- Medicare and Medicaid
- First certified
- 1967-01-01
- Chain
- Next Step Healthcare (14 facilities)
- Setting
- Urban
Part of Next Step Healthcare
Next Step Healthcare operates 14 nursing facilities across the United States. View all Next Step Healthcare facilities →
Not SLA enrolled. This facility hasn’t enrolled in resident survey verification. Learn about enrollment →
Location and nearby
Explore the area around The Hermitage Healthcare using Google Maps.
Other public records
Full public records, with dates and sources
Location and nearby care
- Nearest hospital with an emergency room
- St Vincent Hospital, Worcester. 2.9 miles away, straight line. CMS overall hospital rating: 2 of 5 stars.
- Nearest Medicare nursing home
- Parsons Hill Rehabilitation & Health Care Center, Worcester. 1.4 miles away, straight line.
- Nearest home health agency office
- Among Friends Home Health Inc, Worcester. 1.6 miles away, straight line. Agencies travel to clients, so ask which ones serve this address.
- Nearest pharmacy
- CVS Pharmacy. 1.0 mile away, straight line. From OpenStreetMap, which does not list every pharmacy, so one may be closer.
- Area
- USDA classes ZIP code 01602 as metropolitan (metropolitan core).
- Dialysis within 15 miles
- Davita Pdi Worcester, Worcester, 2.8 miles away, straight line (has a shift starting after 5 pm; CMS rating 3 of 5 stars)
Fmc - Freedom Center Of Worcester, Worcester, 4.4 miles away, straight line (CMS rating 3 of 5 stars)
Fresenius Kidney Care Worcester County Dialysis, Worcester, 4.7 miles away, straight line (CMS rating 5 of 5 stars) - Hospice
- 18 Medicare hospices tell CMS they serve ZIP code 01602.
Jhc Hospice, office in Worcester, 1.9 miles away, straight line (CMS family survey rating 5 of 5 stars)
Vna Care Hospice Inc, office in Worcester, 3.1 miles away, straight line (CMS family survey rating 3 of 5 stars)
Ascend Hospice, office in Worcester, 4.5 miles away, straight line (CMS family survey rating 3 of 5 stars) - Nearest geriatric medicine practice
- Reliant Medical Group Inc, Worcester. 2.6 miles away, straight line. 1 geriatric medicine doctor listed there.
Distances are straight lines from the community, not driving distance. Hospitals, home health, dialysis, hospice and doctors come from CMS provider data (CMS, hospital list updated Jul 22, 2026). Star ratings are CMS’s own.
Emergency and natural hazard risk
Public hazard maps for this location. Ask the community about its emergency plan, its generator and where residents would go in an evacuation.
- Flood zone
- Outside the high and moderate risk flood areas on FEMA's flood map (Zone X, minimal flood hazard, or not studied). (FEMA flood map)
- FEMA National Risk Index
- Overall: very low. By hazard: hurricane relatively low, inland flooding very low, wildfire very low, tornado relatively low, heat wave very low, earthquake very low. These are FEMA’s ratings for the census tract, compared with tracts nationwide. (FEMA, December 2025)
A flood zone describes the map at this point, not the building's elevation. In an emergency, follow the local emergency management agency.
What we checked
Every public source we searched for this community. “Nothing on record” means we found no record that matched it. A record can be missed when a name or address differs.
| Source | Data as of | What we found |
|---|---|---|
| U.S. Department of Labor wage and hour cases | Oct 15, 2026 | Nothing on record |
| OSHA workplace safety inspections since 2016 | Oct 15, 2026 | Nothing on record |
| Hurricane evacuation zone maps | Not in a mapped zone | |
| FEMA flood map | See above | |
| USDA wildfire risk | Apr 15, 2026 | Not shown: FEMA rates wildfire risk here very low |
| FEMA National Risk Index | See above | |
| CMS hospitals, home health, dialysis, hospice and doctors; OpenStreetMap pharmacies | See above | |
| HUD Multifamily Properties - Assisted | Jul 6, 2026 | Nothing on record |
| State Veterans Homes (NASVH directory) | Sep 20, 2026 | Nothing on record |
| CMS Hospice - General Information | Aug 19, 2026 | Nothing on record |
| CMS Home Health Care Agencies | May 27, 2026 | Nothing on record |
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Frequently asked questions
Is The Hermitage Healthcare a good nursing home?
CMS gives The Hermitage Healthcare an overall rating of 3 out of 5 stars, including 3/5 for staffing and 3/5 for health inspections. These ratings come from the Centers for Medicare & Medicaid Services and are updated monthly.
How is The Hermitage Healthcare staffed?
The Hermitage Healthcare reports 3.60 total nurse hours per resident per day, compared with the Massachusetts average of 3.86.
Has The Hermitage Healthcare had inspection problems?
Its most recent CMS inspection cited 12 deficiencies.
How many beds does The Hermitage Healthcare have?
The Hermitage Healthcare is certified for 101 beds.