Nursing home
Charlene Manor Extended Care Facility
130 Colrain Road, Greenfield, MA 01301 · Map
Non profit - Corporation · Part of Integritus Healthcare (15 facilities) · 123 certified beds
Charlene Manor Extended Care Facility is a Medicare-certified nursing home in Greenfield, Massachusetts. CMS rates it 1 out of 5 stars overall (3/5 for staffing, 1/5 for health inspections). Nurse staffing is 3.78 hours per resident per day, below the Massachusetts average of 3.86. Its most recent inspection on Nov 6, 2024 cited 29 deficiencies.
- 3 fines totaling $99,366In CMS records: 3 total penalties.
CMS quality ratings
Ratings from the Centers for Medicare & Medicaid Services (CMS), updated monthly. 5 stars is the highest quality.
How Charlene Manor Extended Care Facility compares
This facility vs. the Massachusetts and national averages, from CMS data. For staffing, higher is generally better; for turnover and deficiencies, lower is better.
| Metric | This facility | Massachusetts avg | National avg | Compared with the state |
|---|---|---|---|---|
| Total nurse staffing (hrs/resident/day) | 3.78 | 3.86 | 3.89 | below avg |
| RN staffing (hrs/resident/day) | 0.66 | 0.65 | 0.68 | above avg |
| Aide staffing (hrs/resident/day) | 2.22 | 2.26 | 2.34 | below avg |
| Nursing staff turnover | 51.4% | 39.5% | 46.4% | above avg |
| Deficiencies cited, last inspection | 29.0 | 8.9 | 9.5 | above avg |
Staffing
Hours per resident per day as reported to CMS. Higher numbers indicate more direct care time.
Staff turnover
Lower turnover typically indicates better working conditions and continuity of care. National average for nursing staff is 46.4%.
Recent health inspection
CMS inspects nursing facilities regularly. Deficiencies are categorized by severity.
- Every deficiency from the February 26, 2026 inspection was corrected by March 13, 2026
Penalties in CMS records: 3 fines totaling $99,366, 3 total penalties.
What inspectors found at Charlene Manor Extended Care Facility
Specific deficiencies cited in recent CMS health inspections, most recent first. Severity follows the CMS scope/severity scale. Source: CMS Care Compare.
- Actual harm
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies · Feb 26, 2026 · Full report (PDF) - Potential for harm
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies · May 6, 2025 · Full report (PDF) - Potential for harm
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Resident Assessment and Care Planning Deficiencies · Mar 12, 2025 · Full report (PDF) - Actual harm
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies · Nov 6, 2024 · Full report (PDF) - Potential for harm
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies · Nov 6, 2024 · Full report (PDF)
Show all 12 deficiencies
- Potential for harm
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Nursing and Physician Services Deficiencies · Nov 6, 2024 · Full report (PDF) - Potential for harm
Reasonably accommodate the needs and preferences of each resident.
Resident Rights Deficiencies · Nov 6, 2024 · Full report (PDF) - Potential for harm
Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
Infection Control Deficiencies · Nov 6, 2024 · Full report (PDF) - Potential for harm
Provide and implement an infection prevention and control program.
Infection Control Deficiencies · Nov 6, 2024 · Full report (PDF) - Potential for harm
Provide or obtain dental services for each resident.
Quality of Life and Care Deficiencies · Nov 6, 2024 · Full report (PDF) - Potential for harm
Ensure that residents are free from significant medication errors.
Pharmacy Service Deficiencies · Nov 6, 2024 · Full report (PDF) - Potential for harm
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Pharmacy Service Deficiencies · Nov 6, 2024 · Full report (PDF)
Read the full inspection reports on Medicare.gov Each inspection there has a “Read the full report” link with the inspectors’ written findings.
About this facility
- Address
- 130 Colrain Road
Greenfield, MA 01301 - CMS certification #
- 225304
- Ownership
- Non profit - Corporation
- Certified beds
- 123
- Avg residents/day
- 116.9
- Provider type
- Medicare and Medicaid
- First certified
- 1988-11-22
- Chain
- Integritus Healthcare (15 facilities)
- Setting
- Rural
Part of Integritus Healthcare
Integritus Healthcare operates 15 nursing facilities across the United States. View all Integritus Healthcare facilities →
Not SLA enrolled. This facility hasn’t enrolled in resident survey verification. Learn about enrollment →
Location and nearby
Explore the area around Charlene Manor Extended Care Facility using Google Maps.
Other public records
Full public records, with dates and sources
Location and nearby care
- Nearest hospital with an emergency room
- Baystate Franklin Medical Center, Greenfield. 1.5 miles away, straight line. CMS overall hospital rating: 3 of 5 stars.
- Nearest Medicare nursing home
- Regalcare at Greenfield, Greenfield. 0.8 miles away, straight line.
- Nearest home health agency office
- New England Health And Clinical Services, Hadley. 17.2 miles away, straight line. Agencies travel to clients, so ask which ones serve this address.
- Nearest pharmacy
- Rite Aid. 0.9 miles away, straight line. From OpenStreetMap, which does not list every pharmacy, so one may be closer.
- Area
- USDA classes ZIP code 01301 as micropolitan (micropolitan core).
- Dialysis within 15 miles
- Fmc Yankee Family Dialysis Center, Greenfield, 2.2 miles away, straight line (CMS rating 4 of 5 stars)
- Hospice
- 11 Medicare hospices tell CMS they serve ZIP code 01301.
Pioneer Valley Hospice & Palliative Care, office in Greenfield, 1.0 mile away, straight line (CMS family survey rating 4 of 5 stars)
Hospice Of The Fisher Home, office in Amherst, 13.5 miles away, straight line (CMS family survey rating 5 of 5 stars)
Vna & Hospice Of Cooley Dickinson, office in Northampton, 18.1 miles away, straight line (CMS family survey rating 4 of 5 stars) - Nearest geriatric medicine practice
- Hilltown Community Health Centers Inc, Amherst. 16.0 miles away, straight line. 1 geriatric medicine doctor listed there.
Distances are straight lines from the community, not driving distance. Hospitals, home health, dialysis, hospice and doctors come from CMS provider data (CMS, hospital list updated Jul 22, 2026). Star ratings are CMS’s own.
Emergency and natural hazard risk
Public hazard maps for this location. Ask the community about its emergency plan, its generator and where residents would go in an evacuation.
- Flood zone
- FEMA has a flood map for this community (effective July 2, 1980), but it is not in FEMA's digital flood map data, so the zone at this address could not be read. FEMA's Map Service Center has the map. (FEMA flood map)
- FEMA National Risk Index
- Overall: relatively low. By hazard: hurricane relatively low, inland flooding relatively moderate, wildfire relatively low, tornado relatively low, heat wave relatively low, earthquake very low. These are FEMA’s ratings for the census tract, compared with tracts nationwide. (FEMA, December 2025)
A flood zone describes the map at this point, not the building's elevation. In an emergency, follow the local emergency management agency.
What we checked
Every public source we searched for this community. “Nothing on record” means we found no record that matched it. A record can be missed when a name or address differs.
| Source | Data as of | What we found |
|---|---|---|
| U.S. Department of Labor wage and hour cases | Oct 15, 2026 | Only cases that look tied to an earlier operator (not shown) |
| OSHA workplace safety inspections since 2016 | Oct 15, 2026 | Nothing on record |
| Hurricane evacuation zone maps | Not in a mapped zone | |
| FEMA flood map | See above | |
| USDA wildfire risk | Apr 15, 2026 | Not shown: FEMA rates wildfire risk here relatively low |
| FEMA National Risk Index | See above | |
| CMS hospitals, home health, dialysis, hospice and doctors; OpenStreetMap pharmacies | See above | |
| HUD Multifamily Properties - Assisted | Jul 6, 2026 | Nothing on record |
| State Veterans Homes (NASVH directory) | Sep 20, 2026 | Nothing on record |
| CMS Hospice - General Information | Aug 19, 2026 | Nothing on record |
| CMS Home Health Care Agencies | May 27, 2026 | Nothing on record |
| The community’s own website | Could not read the site |
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Frequently asked questions
Is Charlene Manor Extended Care Facility a good nursing home?
CMS gives Charlene Manor Extended Care Facility an overall rating of 1 out of 5 stars, including 3/5 for staffing and 1/5 for health inspections. These ratings come from the Centers for Medicare & Medicaid Services and are updated monthly.
How is Charlene Manor Extended Care Facility staffed?
Charlene Manor Extended Care Facility reports 3.78 total nurse hours per resident per day, compared with the Massachusetts average of 3.86.
Has Charlene Manor Extended Care Facility had inspection problems?
Its most recent CMS inspection cited 29 deficiencies.
How many beds does Charlene Manor Extended Care Facility have?
Charlene Manor Extended Care Facility is certified for 123 beds.