Assisted Living and Memory Care
Whitney Place at Natick
3 Vision Drive, Natick, MA 01760 · Map
Licensed for 88 residents
Whitney Place at Natick is a state-licensed assisted living, memory care community in Natick, Massachusetts. It is licensed for 88 residents. Lilisity publishes no score or ranking for this community; the details below come from the state licensing record.
Prices
This community does not publish its prices.
Area costs
Lilisity’s independent report
What the public record shows
Gathered by Lilisity from state and federal sources. Communities can’t edit this part of the page.
License
Active, 88 residents
Certified Assisted Living Residence with Special Care Residence.
Nearest emergency room
3.6 miles
Metrowest Medical Center, rated 1 of 5 stars by CMS.
Side by side with nearby communities
The 4 nearest communities that offer assisted living, by straight-line distance. Prices are starting prices each community publishes; we never show estimates.
| Community | Distance | Licensed capacity | Published starting price | License | Inspection citations |
|---|---|---|---|---|---|
| Whitney Place at Natick this community | 88 | Not published | Active | 6 findings in latest review | |
| Sunrise of Wayland | 1.3 mi | 59 | $6,400/mo | Active | No record |
| The Residence at Natick South | 1.4 mi | 86 | Not published | Active | No record |
| Waterstone at Wellesley | 3.2 mi | 52 | Not published | Active | 3 findings in latest review |
| The Residence at Paine Estate | 3.4 mi | 76 | Not published | Active | 9 findings in latest review |
State inspection record6 findings in latest review
- Last compliance review
- August 20, 2025
- Reports on AGE’s page
- 1
- Latest action (as printed)
- Plan of Correction
- Certified since 1997
Compliance review, August 20, 2025 (AGE’s report)
- Review on site
- August 20, 2025
- Report dated
- August 21, 2025
- Action taken (as printed)
- Plan of Correction
- Certification (as printed)
- Deemed Certified since 7/30/2025
- Review before this one
- April 18, 2024
- Corrections due by (as printed)
- September 30, 2025
- Findings cited
- 6 3 marked repeat
Summary: AGE cited 6 findings in this report, 3 of them marked as repeat findings from an earlier review. Plan of Correction (AGE’s action).
Summary of actions, as written: “AGE conducted an on-site Compliance Review on August 20, 2025. Whitney Place at Natick (Residence) will continue to be certified until AGE issues a notice regarding final approval or denial of the application for recertification. Final approval will be granted when the issues discussed below have been clarified or corrected in writing. Whitney Place at Natick August 21, 2025”
- Finding A: General Requirements for an ALR: Emergency Response
Details
AGE’s finding, as written: “Late e-call response times. Missing hourly safety checks in the SCR.”
Regulation cited, as printed: 651 CMR 12.04(2)(b)(3.)(b.)(c.)
What the cited rule covers (651 CMR 12.00): 651 CMR 12.04(2)(b): Service and Service Coordination Requirements (rule text: “The Sponsor of the Assisted Living Residence shall provide or arrange for the provision of the following services by personnel meeting standards for professional qualifications and training set forth in 651 CMR 12.05, 12.07, and 12.08: 1. [...]”)
Corrective action: See IV A (sections of the report)
- Finding B: General Requirements for an ALR: Service Plan Development and Requirements marked by AGE as a repeat finding
Details
AGE’s finding, as written: “Inconsistent with documenting all requirements of Assessments and Service Plans.”
Regulation cited, as printed: 651 CMR 12.04(7)(b) 651 CMR 12.04(8)(a)(2.)
What the cited rule covers (651 CMR 12.00): 651 CMR 12.04(7)(b): Service Plan Development (rule text: “The Service Coordinator or nurse shall review the Resident's initial service plan within 30 days of the commencement of residency and document the review to ensure the Resident's needs and preferences are accurately incorporated therein [...]”); 651 CMR 12.04(8)(a): Service Plan Requirements (rule text: “Each service plan shall be based on a current assessment of the Resident, and indicate the following: 1. The services needed, including the minimum service package provided for a monthly fee and any additional services the Resident needs; [...]”)
Corrective action: See IV A (sections of the report)
- Finding C: General Requirements for an ALR: Quality Assurance and Performance Improvement marked by AGE as a repeat finding
Details
AGE’s finding, as written: “Missing or incomplete components of the Quality Assurance and Performance Improvement requirements.”
Regulation cited, as printed: 651 CMR 12.04(10)(a),(c)
What the cited rule covers (651 CMR 12.00): 651 CMR 12.04(10)(a): Quality Assurance and Performance Improvement › Service Planning (rule text: “The Residence shall review a random sample of Resident assessments, service plans and progress notes at least once each year to ensure that the Residents' service plans have been implemented and meet the Resident's general needs and any [...]”)
Corrective action: See IV A (sections of the report)
- Finding D: Emergency Preparedness Plan and Reporting Requirements: Reporting Resident Specific Emergencies
Details
AGE’s finding, as written: “Late submissions of Resident-specific incidents reports.”
Regulation cited, as printed: 651 CMR 12.04(11)(a)(4)
What the cited rule covers (651 CMR 12.00): 651 CMR 12.04(11)(a): Emergency Preparedness Plan and Reporting Requirements › Plan Requirements (rule text: “1. The plan and any changes to the plan, which shall be developed in conjunction with local and state emergency planners, must include the following elements: a. [...]”)
Corrective action: See IV A (sections of the report)
- Finding E: General Requirements for an ALR: Controlled Substances
Details
AGE’s finding, as written: “Not following controlled substances policy and procedure.”
Regulation cited, as printed: 651 CMR 12.04(14)(a)
What the cited rule covers (651 CMR 12.00): 651 CMR 12.04(14)(a): Controlled Substances (rule text: “a reporting process by which any such incidents of theft or diversion are reported, documented and investigated; and”)
Corrective action: See IV A&B (sections of the report)
- Finding F: Training Requirements: -Additional General Orientation Requirements -Introductory Visit and Review marked by AGE as a repeat finding
Details
AGE’s finding, as written: “Missing or incomplete components of staff orientation. Missing or incomplete Introductory Visits and Reviews”
Regulation cited, as printed: 651 CMR 12.07(2)(c) 651 CMR 12.07(7)
What the cited rule covers (651 CMR 12.00): 651 CMR 12.07(2)(c): Additional General Orientation Requirements (rule text: “In addition to the requirements relative to the general orientation set forth in 651 CMR 12.07(1)(a) through (m), all personnel providing Personal Care Services shall receive at least one additional hour of orientation devoted to the topic [...]”); 651 CMR 12.07(7): Introductory Visit and Review (rule text: “Prior to or within 48 hours after the provision of Personal Care Services to a Resident, a nurse shall review the Resident's service plan with all relevant personal care workers. [...]”)
Corrective action: See IV A&B (sections of the report)
Specific corrective actions AGE required
- Documentation to support that all employees providing SAMM and LMA services have been retrained on the Residence's controlled substances policy and procedure.
- Confirm the completion of an Introductory Visit by a nurse with all current care staff for all Residents.
What AGE reviewed and found (AGE’s words)
- Service and Service Coordination Requirements - Emergency Response
- AGE reviewed the Personalized Emergency Response procedures developed to provide timely assistance to a Resident in the event of an emergency.
- During the months of September 2024, and July 2025, there were 110 e-call response times over the 10-minute limit in accordance with the Resident's policy.
- The Residence has chosen to manually document hourly safety checks of Residents living in the Special Care Residence (SCR) to comply with the regulation to provide timely assistance to a Resident in the event of an emergency needs situation.
- Documentation of hourly safety checks for July 2025 had multiple instances where staff failed to document the hourly safety checks of the SCR Residents during the hours of 7:00 p.m. and 7:00 a.m.
- General Requirements for an Assisted Living Residence
- AGE reviewed six Resident Records to determine compliance with requirements for the Screening and Assessment, Service Plan Development and Service Plan Requirements.
Service Plan Development and Requirements
- Two records were missing documentation of a service plan review required within 30 days after the commencement of residency.
- Six records were missing documentation of Resident goals.
- Quality Assurance and Performance Improvement
- AGE reviewed documentation to ensure the Residence has established an effective, ongoing quality improvement and assurance program for Service Planning, Safety Assurances, and Medication Quality from April 2024, through the date of the Compliance Review.
Service Planning
- Documentation of the date of the audit was missing for the 2024 calendar year.
Medication administration observation
- AGE observed two PCA staff providing medication observation and one nurse providing medication administration to six Residents to ensure the Residence has developed and implemented systems that support and promote safe SAMM and LMA.
LMA
- One nurse crushed one Resident's medication without a physician's order to crush the Resident's medication.
- One nurse administered one Resident's medications to the Resident outside of the Resident's Unit.
- Reporting Resident-specific Emergencies
Incident Reports
- AGE reviewed the Residence records and incident reports from April 2024 through the date of the Compliance Review to determine whether the Residence complied with the requirement to report qualifying incidents to AGE within 24 hours after the occurrence of the incident or accident.
- The Residence filed nine incident reports greater than 24 hours after the occurrence of the incident or accident.
- Controlled Substances
- AGE reviewed the Controlled Substance policy and procedure for Residents who participate in SAMM and LMA.
- Documentation to support the Residence is conducting the Controlled Substance count audits in accordance with the stated frequency as described in its Controlled Substance policy was missing for all years reviewed.
- Training Requirements
Additional General Orientation Requirements
- AGE reviewed six personnel records to determine compliance with orientation requirements.
- Documentation of Additional General Orientation Requirements of SAMM training for personnel providing Personal Care Services was missing for two records.
Introductory Visit and Review
- AGE reviewed the records of six Residents to determine compliance with the requirements that a nurse reviews the Resident's service plan with all relevant personal care workers within the 48 hours after the provision of service or with any change of condition for the Resident:
- Four records were without documentation to support that Introductory Visits were consistently conducted with all applicable staff.
Summaries are ours and are marked “Summary”; quoted text is AGE’s own, as printed in reports scanned to text (spelling slips are AGE’s or the scan’s), shortened where marked [...]. Rule descriptions come from 651 CMR 12.00 as in force on the report date. AGE’s page for this residence links each report.
What these terms mean
651 CMR 12.09(2): AGE "shall conduct compliance reviews of Assisted Living Residences no less than once every two years. In addition, [AGE] may conduct a compliance review any time it has cause to believe that an Assisted Living Residence is in violation" of the law or its regulations.
651 CMR 12.09(4)(b): a notice of noncompliance "shall describe the noncompliance with particularity, indicate the specific portion of the law(s) or regulation(s) which have been violated, and shall include the corrective action to be taken."
651 CMR 12.09(4)(c) and (d): AGE may require corrective action, including "Ceasing the enrollment of new Residents" or "Reducing the number of Residents served", and may "deny, revoke, suspend, modify or refuse to issue or renew a Certification."
A finding marked repeat is one AGE also cited at an earlier review. AGE does not rate findings by severity in these reports; the action taken is AGE's overall response.
AGE posts these reports on each residence’s mass.gov page and keeps no public index, so older reports may not be listed. Massachusetts posts no complaint results for assisted living. This residence is certified for 88 units; larger residences have more records to review, so read counts with size in mind. Source: Massachusetts Executive Office of Aging & Independence (AGE), Assisted Living Residence certification, residence pages read October 16, 2026. Always visit in person and ask the residence about anything listed here.
License and ownershipActive license
- License type
- Certified Assisted Living Residence with Special Care Residence
- License status
- Active
- Licensed capacity
- 88
- County
- Middlesex County
Source: Massachusetts state licensing records (agency listing), retrieved 2026-09-09. Licensing status is a matter of public record; it is not a quality rating.
Paying with Medicaid and other programsHow Medicaid pays for care in Massachusetts, and other programs
How Medicaid pays for care in Massachusetts
- Group Adult Foster Care (GAFC), a MassHealth program. Most people pay privately. MassHealth (Medicaid) can help through Group Adult Foster Care (GAFC) at residences that accept it, but not all ALRs do. Ask before you sign a residency agreement. (state page)
Ask the community whether it accepts Medicaid.
Staff pay and workplace safety1 OSHA inspection, no violations cited
Federal records about how the employer here treats its staff.
OSHA workplace safety inspections
OSHA inspects workplaces for staff safety, such as lifting, needles, chemicals and workplace violence. It does not inspect resident care.
- Jun 12, 2020: fatality or catastrophe inspection, partial (safety). Case closed Oct 26, 2020. No violations cited. OSHA record. OSHA recorded the employer as Whitney Place Natick.
Source: U.S. Department of Labor OSHA enforcement data, as of Oct 15, 2026, inspections since 2016. Penalties can change while a case is open or contested.
Location and nearby careNearest hospital 3.6 mi, nursing home 0.0 mi, pharmacy 1.4 mi
- Nearest hospital with an emergency room
- Metrowest Medical Center, Framingham. 3.6 miles away, straight line. CMS overall hospital rating: 1 of 5 stars.
- Nearest Medicare nursing home
- Beaumont Rehab & Skilled Nursing CTR - Natick, Natick. 0.0 miles away, straight line.
- Nearest home health agency office
- Natick Visiting Nurse Association, Natick. 2.1 miles away, straight line. Agencies travel to clients, so ask which ones serve this address.
- Nearest pharmacy
- CVS Pharmacy. 1.4 miles away, straight line. From OpenStreetMap, which does not list every pharmacy, so one may be closer.
- Area
- USDA classes ZIP code 01760 as metropolitan (metropolitan core).
- Dialysis within 15 miles
- Fresenius Kidney Care Wellesley, Wellesley, 1.5 miles away, straight line (CMS rating 3 of 5 stars)
Fresenius Medical Care Framingham, Framingham, 4.1 miles away, straight line (has a shift starting after 5 pm; CMS rating 5 of 5 stars)
Wellesley Dialysis, Wellesley, 5.7 miles away, straight line (CMS rating 4 of 5 stars) - Hospice
- 27 Medicare hospices tell CMS they serve ZIP code 01760.
Dignity Hospice Care, office in Framingham, 2.5 miles away, straight line
Brighton Hospice Massachusetts, LLC, office in Newton, 6.9 miles away, straight line
Gentiva, office in Auburndale, 6.9 miles away, straight line (CMS family survey rating 5 of 5 stars) - Nearest geriatric medicine practice
- Seha Medical And Wound Care LLC, Wellesley. 1.6 miles away, straight line. 1 geriatric medicine doctor listed there.
Distances are straight lines from the community, not driving distance. Hospitals, home health, dialysis, hospice and doctors come from CMS provider data (CMS, hospital list updated Jul 22, 2026). Star ratings are CMS’s own.
Emergency and natural hazard riskFEMA overall risk very low; outside FEMA's high-risk flood areas
Public hazard maps for this location. Ask the community about its emergency plan, its generator and where residents would go in an evacuation.
- Flood zone
- Outside the high and moderate risk flood areas on FEMA's flood map (Zone X, minimal flood hazard, or not studied). (FEMA flood map)
- FEMA National Risk Index
- Overall: very low. By hazard: hurricane relatively low, inland flooding relatively low, wildfire very low, tornado relatively low, heat wave relatively low, earthquake relatively low. These are FEMA’s ratings for the census tract, compared with tracts nationwide. (FEMA, December 2025)
A flood zone describes the map at this point, not the building's elevation. In an emergency, follow the local emergency management agency.
Questions to ask on a tour10 questions picked for this community from its record
Picked for this community from its record. Ask them in person and write down the answers.
- The state recorded a finding in August 2025. What was it, and how was it fixed?
- What does the base rate include, and when did rates last go up?
- How many caregivers work in memory care during the day, the evening and overnight, and for how many residents?
- What dementia training does each caregiver get before working alone, and every year after?
- How do staff respond when a resident is agitated, frightened or tries to leave?
- How many caregivers are on duty during the day and at night?
- What happens if care needs increase? When would someone need to move?
- What fees are charged at move-in?
- How do you tell families about falls, illness or changes?
- How long have the executive director and the head of care been here?
What we checked13 public sources we searched, with dates
Every public source we searched for this community. “Nothing on record” means we found no record that matched it. A record can be missed when a name or address differs.
| Source | Data as of | What we found |
|---|---|---|
| Massachusetts Executive Office of Aging & Independence (AGE), Assisted Living Residence certification inspection records | Oct 16, 2026 | See above |
| U.S. Department of Labor wage and hour cases | Oct 15, 2026 | Nothing on record |
| OSHA workplace safety inspections since 2016 | Oct 15, 2026 | See above |
| Hurricane evacuation zone maps | Not in a mapped zone | |
| FEMA flood map | See above | |
| USDA wildfire risk | Apr 15, 2026 | Not shown: FEMA rates wildfire risk here very low |
| FEMA National Risk Index | See above | |
| CMS hospitals, home health, dialysis, hospice and doctors; OpenStreetMap pharmacies | See above | |
| HUD Multifamily Properties - Assisted | Jul 6, 2026 | Nothing on record |
| State Veterans Homes (NASVH directory) | Sep 20, 2026 | Nothing on record |
| CMS Hospice - General Information | Aug 19, 2026 | Nothing on record |
| CMS Home Health Care Agencies | May 27, 2026 | Nothing on record |
| The community’s own website | Could not read the site |
Common questionsAnswers to 4 questions families ask
What type of care does Whitney Place at Natick provide?
Whitney Place at Natick is licensed by the state of Massachusetts for assisted living, memory care in Natick, Massachusetts. Its licensed capacity is 88 residents.
Does Lilisity rate Whitney Place at Natick?
No. We publish state licensing details for Whitney Place at Natick but no score, rating, or ranking. Only communities on the Top Communities list or with a Senior Living Alliance Excellence Award, both based on phone-verified resident and family interviews, are ranked.
How much does Whitney Place at Natick cost?
Assisted Living in Massachusetts typically starts at $5,300 to $7,800 a month. Based on 31 communities that publish prices. These are area figures, not this community's price. Whitney Place at Natick does not publish its prices.
How do I contact Whitney Place at Natick?
Use Whitney Place at Natick's website, mass.gov/locations/whitney-place-at-natick, or visit at 3 Vision Drive, Natick, MA 01760.
How Lilisity works. The only scores or rankings Lilisity publishes are the Top Communities list and the Excellence Awards, both built from phone-verified resident and family interviews. Communities can pay Lilisity a flat monthly fee to manage their own listing: photos, prices, contact details, and receiving the inquiries families choose to send them. The fee is the same no matter how many families contact them or move in. Senior Living Alliance, which runs Lilisity, offers the same listing to its member communities as part of their membership; members pay SLA for its resident and family interview program. No community pays Lilisity per inquiry, per referral or per move-in. Payment never changes a testimonial, a rating, or the order of search results. The "Nearby Senior Living Alliance communities" box shows member communities only. How we verify testimonials · How we are paid