Assisted Living and Memory Care
The Branches of Framingham
518 Pleasant Street, Framingham, MA 01701 · Map
Licensed for 58 residents
The Branches of Framingham is a state-licensed assisted living, memory care community in Framingham, Massachusetts. It is licensed for 58 residents. Lilisity publishes no score or ranking for this community; the details below come from the state licensing record.
Prices
This community does not publish its prices.
Area costs
Lilisity’s independent report
What the public record shows
Gathered by Lilisity from state and federal sources. Communities can’t edit this part of the page.
License
Active, 58 residents
Certified Assisted Living Residence with Special Care Residence.
Nearest emergency room
2.5 miles
Metrowest Medical Center, rated 1 of 5 stars by CMS.
Side by side with nearby communities
The 4 nearest communities that offer assisted living, by straight-line distance. Prices are starting prices each community publishes; we never show estimates.
| Community | Distance | Licensed capacity | Published starting price | License | Inspection citations |
|---|---|---|---|---|---|
| The Branches of Framingham this community | 58 | Not published | Active | 8 findings in latest review | |
| Carmel Terrace | 1.6 mi | 69 | Not published | Active | 6 findings in latest review |
| Brookdale Cushing Park | 1.8 mi | 100 | $5,135/mo | Active | 5 findings in latest review |
| Mary Ann Morse at Heritage | 2.3 mi | 98 | Not published | Active | No record |
| Orchard Hill | 3.9 mi | 45 | Not published | Active | No record |
State inspection record8 findings in latest review
- Last compliance review
- October 22, 2024
- Reports on AGE’s page
- 1
- Latest action (as printed)
- Modification- without move-in restriction
- Certified since 2020
Certification modification report, October 22, 2024 (AGE’s report)
- Review on site
- October 22, 2024
- Report dated
- November 13, 2024
- Action taken (as printed)
- Modification- without move-in restriction
- Previous action (as printed)
- None
- Certification (as printed)
- 1/17/2024 through 1/17/2026
- Review before this one
- December 7, 2023
- Corrections due by (as printed)
- December 13, 2024
- Findings cited
- 8 3 marked repeat
Summary: AGE cited 8 findings in this report, 3 of them marked as repeat findings from an earlier review. Modification- without move-in restriction (AGE’s action).
The report says the residence is not in substantial compliance with 651 CMR 12.00.
Summary of actions, as written: “EOEA conducted an on-site compliance review, pursuant to 651 CMR 12.09, of The Branches of Framingham (Residence) on October 22, 2024. EOEA conducted the site visit after receiving information sufficient to establish cause to believe that the Residence may not be in compliance with applicable law and regulations. As a result of the on-site compliance review, EOEA has determined that the Residence is not in substantial compliance with the applicable provisions of 651 CMR 12.00 et seq. Therefore, EOEA is exercising its discretionary authority granted under 651 CMR 12.09(4)(d) to modify the ALR Certification of the Residence. See Section V-Determination.”
- Finding A: General Requirements for an ALR: Emergency Response marked by AGE as a repeat finding
Details
AGE’s finding, as written: “Delayed e-call response time not compliant with ALR policy.”
Regulation cited, as printed: 651 CMR 12.04(2)(b)3.b.
What the cited rule covers (651 CMR 12.00): 651 CMR 12.04(2)(b): Service and Service Coordination Requirements (rule text: “The Sponsor of the Assisted Living Residence shall provide or arrange for the provision of the following services by personnel meeting standards for professional qualifications and training set forth in 651 CMR 12.05, 12.07, and 12.08: 1. [...]”)
Corrective action: See IV A (sections of the report)
- Finding B: General Requirements for an ALR: Special Care
Details
AGE’s finding, as written: “Safety issues identified in the Special Care Residence (SCR).”
Regulation cited, as printed: 651 CMR 12.04(4)(a)1., 651 CMR 12.04(4)(a)4.
What the cited rule covers (651 CMR 12.00): 651 CMR 12.04(4)(a): Special Care (rule text: “All Special Care Residences shall be administered in accordance with the following safeguards: 1. [...]”)
Corrective action: See IV A & B (sections of the report)
- Finding C: General Requirements for an ALR: - Screening and Assessment - Service Plan Development and Requirements
Details
AGE’s finding, as written: “Inconsistent with documenting all requirements of Assessments and Service Plans.”
Regulation cited, as printed: 651 CMR 12.04(8)(a)3., 651 CMR 12.04(8)(c)
What the cited rule covers (651 CMR 12.00): 651 CMR 12.04(8)(a): Service Plan Requirements (rule text: “Each service plan shall be based on a current assessment of the Resident, and indicate the following: 1. The services needed, including the minimum service package provided for a monthly fee and any additional services the Resident needs; [...]”); 651 CMR 12.04(8)(c): Service Plan Requirements (rule text: “Following the Service Plan reassessment required by 651 CMR 12.04(7)(b), the Service Coordinator or nurse shall review the Service Plan not less than every six months, or at any time upon identifying an improvement in the Resident's [...]”)
Corrective action: See IV A & B (sections of the report)
- Finding D: General Requirements for an ALR: Quality Assurance and Performance Improvement marked by AGE as a repeat finding
Details
AGE’s finding, as written: “Safe LMA”
Regulation cited, as printed: 651 CMR 12.04(10)(c)
What the cited rule covers (651 CMR 12.00): 651 CMR 12.04(10)(c): Quality Assurance and Performance Improvement › Medication Quality Plan (rule text: “The Residence shall develop and implement systems that support and promote safe SAMM, and if applicable, LMA programs. The Medication quality plan shall include but need not be limited to the following components: 1. [...]”)
Corrective action: See IV A (sections of the report)
- Finding E: General Requirements for an ALR: Reporting Resident Specific Emergencies marked by AGE as a repeat finding
Details
AGE’s finding, as written: “Inadequate reporting of significant Resident-specific incidents. Late submissions of Resident-specific incidents reports.”
Regulation cited, as printed: 651 CMR 12.04(11)(d), (e)
What the cited rule covers (651 CMR 12.00): 651 CMR 12.04(11)(d): Emergency Preparedness Plan and Reporting Requirements › Reporting Resident-specific Emergencies (rule text: “A Residence shall report to EOEA the occurrence of an incident or accident that arises within a Residence or its property, that has or may have a Significant Negative Effect on a resident's health, safety or welfare, as defined by 651 CMR [...]”)
Corrective action: See IV A & B (sections of the report)
Show all 8
- Finding F: General Requirements for an ALR: Controlled Substances
Details
AGE’s finding, as written: “Inaccurate CS count procedure.”
Regulation cited, as printed: 651 CMR 12.04(14)(a)
What the cited rule covers (651 CMR 12.00): 651 CMR 12.04(14)(a): Controlled Substances (rule text: “a reporting process by which any such incidents of theft or diversion are reported, documented and investigated; and”)
Corrective action: See IV A & B (sections of the report)
- Finding G: Record Requirements: Correspondence Log
Details
AGE’s finding, as written: “Missing information necessary for the continuity of care.”
Regulation cited, as printed: 651 CMR 12.05(4)
What the cited rule covers (651 CMR 12.00): 651 CMR 12.05(4): Record Requirements (rule text: “The Residence must maintain a staff correspondence log for each 24 hour period that communicates information necessary to maintain the continuity of care for all Residents. The correspondence log must be maintained for no less than 90 days.”)
Corrective action: See IV A (sections of the report)
- Finding H: Record Requirements: Correspondence Log
Details
AGE’s finding, as written: “Missing information necessary for the continuity of care.”
Regulation cited, as printed: 651 CMR 12.05(4)
What the cited rule covers (651 CMR 12.00): 651 CMR 12.05(4): Record Requirements (rule text: “The Residence must maintain a staff correspondence log for each 24 hour period that communicates information necessary to maintain the continuity of care for all Residents. The correspondence log must be maintained for no less than 90 days.”)
Corrective action: See IV A (sections of the report)
What AGE reviewed and found (AGE’s words)
Service and Service Coordination Requirements- Emergency Response
- EOEA reviewed the Personalized Emergency Response procedures developed to provide timely assistance to a Resident in the event of an emergency needs situation.
- During the months of December 2023 and September 2024, there were 573 e-call response times over the fifteen (15) minutes required by Residence policy.
B. Special Care
- EOEA reviewed the Special Care Residence (SCR) operations on the date of the Compliance Review to verify that the SCR is complying with all the required safeguards.
- EOEA identified issues with operational safeguards related to secure entry and exit doors and procedures to reduce the risk of potential hazards in the physical environment:
- SCR entry and exit door alarms were not operational when triggered.
- Cleaning chemicals were stored in unsecured under-sink cabinets.
C. General Requirements for an Assisted Living Residence (ALR)
- EOEA reviewed three (3) Resident Records looking at documentation from the Resident's date of move-in through the date of the Compliance Review to determine compliance with the requirements for Screenings, Assessments and Service Plan Development and Requirements.
Service Plan Development and Requirements
- Two (2) records were missing documentation of a reassessment review being completed every six months.
- On the date of the Compliance Review, October 22, 2024, one (1) Resident Record was missing a six-month Assessment and Service Plan review which was due The Resident Record was also missing a change of condition Assessment and Service Plan review related to an incident reported to EOEA on
D. Quality Assurance and Performance Improvement
- EOEA reviewed documentation to ensure the Residence has established an effective, ongoing quality improvement and assurance program for Service Planning, Safety Assurances, and Medication Quality from December 7, 2023 through the date of the Compliance Review.
Medication administration observation
- EOEA observed one (1) Personal Care (PC) staff and one (1) nurse providing medication assistance to five (5) Residents to ensure the Residence has developed and implemented systems that support and promote safe SAMM and LMA.
LMA
- EOEA observed two (2) compromised medication blister packs in one (1) Resident's medication storage unit.
E. Reporting Resident-specific Emergencies- Incident Reports
- EOEA reviewed the Residence records and incident reports from December 2023 through the date of the compliance review to determine whether the Residence complied with the requirement that reports are accurate including all details associated with the incident and the filing of qualifying incidents are received by EOEA within 24 hours after the occurrence of the incident or accident.
- EOEA received a complaint submitted on describing an incident where a Resident of The Branches of Framingham EOEA reviewed reports submitted by the ALR for this Resident during this time period. A report had been submitted to EOEA on . [...]
- The Residence filed 13 incident reports greater than 24 hours after the occurrence of the incident or accident.
F. Controlled Substances
- EOEA reviewed the Controlled Substance (CS) procedure to provide safeguards to prevent theft from Residents who participate in SAMM / LMA.
- EOEA observed two (2) Residents' Controlled Substance logs had discrepancies when compared to the actual on-hand count. One Resident had one (1) additional when compared to the log. One Resident had one (1) less when compared to the log.
G. Record Requirements- Correspondence Log
- EOEA reviewed the documentation maintained in two 90-day correspondence logs to communicate information necessary to maintain the continuity of care for Residents.
- The Traditional log did not consistently document all significant or pertinent information necessary to maintain the continuity of care for all Residents.
Summaries are ours and are marked “Summary”; quoted text is AGE’s own, as printed in reports scanned to text (spelling slips are AGE’s or the scan’s), shortened where marked [...]. Rule descriptions come from 651 CMR 12.00 as in force on the report date. AGE’s page for this residence links each report.
What these terms mean
651 CMR 12.09(2): AGE "shall conduct compliance reviews of Assisted Living Residences no less than once every two years. In addition, [AGE] may conduct a compliance review any time it has cause to believe that an Assisted Living Residence is in violation" of the law or its regulations.
651 CMR 12.09(4)(b): a notice of noncompliance "shall describe the noncompliance with particularity, indicate the specific portion of the law(s) or regulation(s) which have been violated, and shall include the corrective action to be taken."
651 CMR 12.09(4)(c) and (d): AGE may require corrective action, including "Ceasing the enrollment of new Residents" or "Reducing the number of Residents served", and may "deny, revoke, suspend, modify or refuse to issue or renew a Certification."
A finding marked repeat is one AGE also cited at an earlier review. AGE does not rate findings by severity in these reports; the action taken is AGE's overall response.
AGE posts these reports on each residence’s mass.gov page and keeps no public index, so older reports may not be listed. Massachusetts posts no complaint results for assisted living. This residence is certified for 58 units; larger residences have more records to review, so read counts with size in mind. Source: Massachusetts Executive Office of Aging & Independence (AGE), Assisted Living Residence certification, residence pages read October 16, 2026. Always visit in person and ask the residence about anything listed here.
License and ownershipActive license
- License type
- Certified Assisted Living Residence with Special Care Residence
- License status
- Active
- Licensed capacity
- 58
- County
- Middlesex County
Source: Massachusetts state licensing records (agency listing), retrieved 2026-09-09. Licensing status is a matter of public record; it is not a quality rating.
Paying with Medicaid and other programsHow Medicaid pays for care in Massachusetts, and other programs
How Medicaid pays for care in Massachusetts
- Group Adult Foster Care (GAFC), a MassHealth program. Most people pay privately. MassHealth (Medicaid) can help through Group Adult Foster Care (GAFC) at residences that accept it, but not all ALRs do. Ask before you sign a residency agreement. (state page)
Ask the community whether it accepts Medicaid.
Location and nearby careNearest hospital 2.5 mi, nursing home 1.4 mi, pharmacy 0.7 mi
- Nearest hospital with an emergency room
- Metrowest Medical Center, Framingham. 2.5 miles away, straight line. CMS overall hospital rating: 1 of 5 stars.
- Nearest Medicare nursing home
- Carlyle House, Framingham. 1.4 miles away, straight line.
- Nearest home health agency office
- Mary Ann More Home Health Agency, Framingham. 2.3 miles away, straight line. Agencies travel to clients, so ask which ones serve this address.
- Nearest pharmacy
- CVS Pharmacy. 0.7 miles away, straight line. From OpenStreetMap, which does not list every pharmacy, so one may be closer.
- Area
- USDA classes ZIP code 01701 as metropolitan (metropolitan core).
- Dialysis within 15 miles
- Fresenius Medical Care Framingham, Framingham, 1.8 miles away, straight line (has a shift starting after 5 pm; CMS rating 5 of 5 stars)
Fresenius Medical Care Of Marlborough, Marlborough, 6.9 miles away, straight line (CMS rating 4 of 5 stars)
Fresenius Kidney Care Wellesley, Wellesley, 7.0 miles away, straight line (CMS rating 3 of 5 stars) - Hospice
- 25 Medicare hospices tell CMS they serve ZIP code 01701.
Dignity Hospice Care, office in Framingham, 3.0 miles away, straight line
Metrowest Homecare And Hospice, An Amedisys Compan, office in Marlboro, 5.4 miles away, straight line (CMS family survey rating 4 of 5 stars)
Brookhaven Hospice, office in Marlborough, 6.5 miles away, straight line (CMS family survey rating 4 of 5 stars) - Nearest geriatric medicine practice
- Medical Care Of Boston Management Corporation, Wayland. 6.4 miles away, straight line. 1 geriatric medicine doctor listed there.
Distances are straight lines from the community, not driving distance. Hospitals, home health, dialysis, hospice and doctors come from CMS provider data (CMS, hospital list updated Jul 22, 2026). Star ratings are CMS’s own.
Emergency and natural hazard riskFEMA overall risk very low; outside FEMA's high-risk flood areas
Public hazard maps for this location. Ask the community about its emergency plan, its generator and where residents would go in an evacuation.
- Flood zone
- Outside the high and moderate risk flood areas on FEMA's flood map (Zone X, minimal flood hazard, or not studied). (FEMA flood map)
- FEMA National Risk Index
- Overall: very low. By hazard: hurricane relatively low, inland flooding very low, wildfire very low, tornado very low, heat wave very low, earthquake very low. These are FEMA’s ratings for the census tract, compared with tracts nationwide. (FEMA, December 2025)
A flood zone describes the map at this point, not the building's elevation. In an emergency, follow the local emergency management agency.
Questions to ask on a tour10 questions picked for this community from its record
Picked for this community from its record. Ask them in person and write down the answers.
- The state recorded a finding in October 2024. What was it, and how was it fixed?
- What does the base rate include, and when did rates last go up?
- How many caregivers work in memory care during the day, the evening and overnight, and for how many residents?
- What dementia training does each caregiver get before working alone, and every year after?
- How do staff respond when a resident is agitated, frightened or tries to leave?
- How many caregivers are on duty during the day and at night?
- What happens if care needs increase? When would someone need to move?
- What fees are charged at move-in?
- How do you tell families about falls, illness or changes?
- How long have the executive director and the head of care been here?
What we checked13 public sources we searched, with dates
Every public source we searched for this community. “Nothing on record” means we found no record that matched it. A record can be missed when a name or address differs.
| Source | Data as of | What we found |
|---|---|---|
| Massachusetts Executive Office of Aging & Independence (AGE), Assisted Living Residence certification inspection records | Oct 16, 2026 | See above |
| U.S. Department of Labor wage and hour cases | Oct 15, 2026 | Nothing on record |
| OSHA workplace safety inspections since 2016 | Oct 15, 2026 | Nothing on record |
| Hurricane evacuation zone maps | Not in a mapped zone | |
| FEMA flood map | See above | |
| USDA wildfire risk | Apr 15, 2026 | Not shown: FEMA rates wildfire risk here very low |
| FEMA National Risk Index | See above | |
| CMS hospitals, home health, dialysis, hospice and doctors; OpenStreetMap pharmacies | See above | |
| HUD Multifamily Properties - Assisted | Jul 6, 2026 | Nothing on record |
| State Veterans Homes (NASVH directory) | Sep 20, 2026 | Nothing on record |
| CMS Hospice - General Information | Aug 19, 2026 | Nothing on record |
| CMS Home Health Care Agencies | May 27, 2026 | Nothing on record |
| The community’s own website | Could not read the site |
Common questionsAnswers to 4 questions families ask
What type of care does The Branches of Framingham provide?
The Branches of Framingham is licensed by the state of Massachusetts for assisted living, memory care in Framingham, Massachusetts. Its licensed capacity is 58 residents.
Does Lilisity rate The Branches of Framingham?
No. We publish state licensing details for The Branches of Framingham but no score, rating, or ranking. Only communities on the Top Communities list or with a Senior Living Alliance Excellence Award, both based on phone-verified resident and family interviews, are ranked.
How much does The Branches of Framingham cost?
Assisted Living in Massachusetts typically starts at $5,300 to $7,800 a month. Based on 31 communities that publish prices. These are area figures, not this community's price. The Branches of Framingham does not publish its prices.
How do I contact The Branches of Framingham?
Use The Branches of Framingham's website, mass.gov/locations/the-branches-of-framingham, or visit at 518 Pleasant Street, Framingham, MA 01701.
How Lilisity works. The only scores or rankings Lilisity publishes are the Top Communities list and the Excellence Awards, both built from phone-verified resident and family interviews. Communities can pay Lilisity a flat monthly fee to manage their own listing: photos, prices, contact details, and receiving the inquiries families choose to send them. The fee is the same no matter how many families contact them or move in. Senior Living Alliance, which runs Lilisity, offers the same listing to its member communities as part of their membership; members pay SLA for its resident and family interview program. No community pays Lilisity per inquiry, per referral or per move-in. Payment never changes a testimonial, a rating, or the order of search results. The "Nearby Senior Living Alliance communities" box shows member communities only. How we verify testimonials · How we are paid