Assisted Living and Memory Care
The Atrium at Veronica Drive
1 Veronica Drive, Danvers, MA 01923 · Map
Licensed for 56 residents
The Atrium at Veronica Drive is a state-licensed assisted living, memory care community in Danvers, Massachusetts. It is licensed for 56 residents. Lilisity publishes no score or ranking for this community; the details below come from the state licensing record.
Prices
This community does not publish its prices.
Area costs
Lilisity’s independent report
What the public record shows
Gathered by Lilisity from state and federal sources. Communities can’t edit this part of the page.
License
Active, 56 residents
Certified Assisted Living Residence with Special Care Residence.
State inspection record6 findings in latest review
- Last compliance review
- September 19, 2024
- Reports on AGE’s page
- 1
- Latest action (as printed)
- Plan of Correction required
- Certified since 2000
Compliance review, September 19, 2024 (AGE’s report)
- Review on site
- September 19, 2024
- Report dated
- September 20, 2024
- Action taken (as printed)
- Plan of Correction required
- Previous action (as printed)
- None
- Certification (as printed)
- 10/26/2022 through 10/26/2024
- Review before this one
- August 22, 2023
- Corrections due by (as printed)
- October 20, 2024
- Findings cited
- 6 2 marked repeat
Summary: AGE cited 6 findings in this report, 2 of them marked as repeat findings from an earlier review. Plan of Correction required (AGE’s action).
Summary of actions, as written: “EOEA conducted an on-site Compliance Review on September 19, 2024. The Atrium at Veronica Drive (Residence) will continue to be certified until the Executive Office of Elder Affairs (Elder Affairs) issues a notice regarding final approval or denial of the application for recertification. Final approval will be granted when the issues discussed below have been clarified or corrected in writing.”
- Finding A: General Requirements for an ALR: Emergency Response
Details
AGE’s finding, as written: “Delayed e-call response time not compliant with ALR policy.”
Regulation cited, as printed: 651 CMR 12.04(2)(b) (3)(b)
What the cited rule covers (651 CMR 12.00): 651 CMR 12.04(2)(b): Service and Service Coordination Requirements (rule text: “The Sponsor of the Assisted Living Residence shall provide or arrange for the provision of the following services by personnel meeting standards for professional qualifications and training set forth in 651 CMR 12.05, 12.07, and 12.08: 1. [...]”)
Corrective action: See IV A (sections of the report)
- Finding B: General Requirements for an ALR: Special Care marked by AGE as a repeat finding
Details
AGE’s finding, as written: “Safety issues identified in the Special Care Residence (SCR).”
Regulation cited, as printed: 651 CMR 12.04(4)(a) (2)(3)(5)
What the cited rule covers (651 CMR 12.00): 651 CMR 12.04(4)(a): Special Care (rule text: “All Special Care Residences shall be administered in accordance with the following safeguards: 1. [...]”)
Corrective action: See IV A&B (sections of the report)
- Finding C: General Requirements for an ALR: Screening and Assessment
Details
AGE’s finding, as written: “Inconsistent Bedrail assessments.”
Regulation cited, as printed: 651 CMR 12.08(1)(s)
What the cited rule covers (651 CMR 12.00): 651 CMR 12.08(1)(s): Resident Rights (rule text: “Be free from Restraints;”)
Corrective action: See IV A&B (sections of the report)
- Finding D: General Requirements for an ALR- Service and Service Coordination: Quality Assurance and Performance Improvement marked by AGE as a repeat finding
Details
AGE’s finding, as written: “Missing or incomplete components of the Quality Assurance and Performance Improvement requirements. Unsafe LMA.”
Regulation cited, as printed: 651 CMR 12.04(10)(a)(b)(c)(2),(d)(e)
What the cited rule covers (651 CMR 12.00): 651 CMR 12.04(10)(a): Quality Assurance and Performance Improvement › Service Planning (rule text: “The Residence shall review a random sample of Resident assessments, service plans and progress notes at least once each year to ensure that the Residents' service plans have been implemented and meet the Resident's general needs and any [...]”)
Corrective action: See IV A (sections of the report)
- Finding E: Emergency Preparedness Plan and Reporting Requirements: Reporting Resident Specific Emergencies
Details
AGE’s finding, as written: “Late submissions of Resident-specific incidents reports.”
Regulation cited, as printed: 651 CMR 12.04(11)(e)
What the cited rule covers (651 CMR 12.00): 651 CMR 12.04(11)(e): Emergency Preparedness Plan and Reporting Requirements (rule text: “Any report required under 651 CMR 12.04(11)(c) or 12.04(11)(d) shall be filed with the Assisted Living Certification Unit within 24 hours after the occurrence of the incident or accident via EOEA's online filing system. [...]”)
Corrective action: See IV A (sections of the report)
- Finding F: Record Requirements: Correspondence Log
Details
AGE’s finding, as written: “Missing information necessary for the continuity of care.”
Regulation cited, as printed: 651 CMR 12.05(4)
What the cited rule covers (651 CMR 12.00): 651 CMR 12.05(4): Record Requirements (rule text: “The Residence must maintain a staff correspondence log for each 24 hour period that communicates information necessary to maintain the continuity of care for all Residents. The correspondence log must be maintained for no less than 90 days.”)
Corrective action: See IV A (sections of the report)
Specific corrective actions AGE required
- Documentation confirming that there has been a Special Care Residence operational review of all required components, especially related to staff training, 24- hour preparedness for emergency assistance and addressing unsafe behaviors such as wandering
- Documentation confirming a newly completed review of all Residents using a bed rail or u-bar.
What AGE reviewed and found (AGE’s words)
- Service and Service Coordination Requirements-Emergency Response
- EOEA reviewed the Personalized Emergency Response procedures developed to provide timely assistance to a Resident in the event of an emergency needs situation.
- During the month of December 2023 there were 15 e-call response times over the twelve (12) minutes required by Residence policy and for the month of August 2024 there were four (4) e-call response times over the 15 minutes required by Residence policy.
- Service and Service Coordination- Special Care
- EOEA reviewed the SCR operations on the date of the Compliance Review to verify that the SCR is complying with all the required safeguards.
- EOEA identified issues with operational safeguards related to staff training, 24-hour preparedness for emergency assistance and addressing unsafe behaviors such as wandering:
- When the secured and alarmed doors in the Cape Cod SCR Residence were opened and triggered by EOEA; there was no response by Residence staff to investigate the alarms or check on the safety of Residents.
- General Requirements for an Assisted Living Residence (ALR)-
- EOEA reviewed five (5) Resident Records reviewing documentation from August 2023 through the date of the Compliance Review to determine compliance with the requirements for Screenings, Assessments and Service Plan Development and Requirements.
Bed Rail Assessments
- EOEA reviewed the Residence records of four (4) Residents utilizing bed rails / U-bars or similar devices for the period of 2023 through the date of the Compliance Review to determine compliance with the required assessment by a physical/occupational therapist every six months.
- Documentation of an assessment conducted by a physical/occupational therapist every six months for three (3) Residents noting that the Resident can independently navigate around a bed rail/ U-bar for the calendar years reviewed was missing. Two
- (2) of the bed rails were also secured to the bed by loose straps; another potential risk to the Resident's safety.
- Quality Assurance and Performance Improvement
- EOEA reviewed documentation to ensure the Residence has established an effective, ongoing quality improvement and assurance program for Service Planning, Safety Assurances, and Medication Quality from August 22, 2023 through the date of the Compliance Review.
Service Planning
- Documentation of the date the audit was conducted was missing for the 2023 and 2024 calendar years reviewed.
Resident Safety Assurances
- EOEA requested information concerning two (2) Resident Records to review Assessment, Service Plan, and progress note documentation to determine if the Residence is meeting the Residents' needs in accordance with 651 CMR 12.00. [...]
- One Resident's record, in conjunction with incidents reported to EOEA, notes,
- Exemption C .
- One Resident's record, in conjunction with incidents reported to EOEA, notes,
Exemption C
- During the past 90-days prior to the Compliance Review, the Residence reported Exemption C Exemption C
Medication administration observation
- EOEA observed two (2) nurses providing medication assistance to six (6) Residents to ensure the Residence has developed and implemented systems that support and promote safe LMA.
LMA
- EOEA observed one (1) nurse sign the Medication Administration Record prior to the Resident taking the medication.
- EOEA observed one (1) Resident with a compromised dosage bubble in the pharmacy filled medication dosage bubble pack. This Resident was also missing a crushed medication order in their Medication Storage Unit to coincide with the nurse crushing the medication.
- Reporting Resident-specific Emergencies- Incident Reports
- EOEA reviewed the Residence records and incident reports from October 2022 through the date of the Compliance Review to determine whether the Residence complied with the requirement to qualifying incidents to EOEA within 24 hours after the occurrence of the incident or accident.
- The Residence filed 86 incident reports greater than 24 hours after the occurrence of the incident or accident.
- Record Requirements- Correspondence Log
- EOEA reviewed the documentation maintained in two 90-day correspondence logs, Log A and Log C, to communicate information necessary to maintain the continuity of care for Residents.
- Log A did not consistently document all significant or pertinent information necessary to maintain the continuity of care for all Residents.
Summaries are ours and are marked “Summary”; quoted text is AGE’s own, as printed in reports scanned to text (spelling slips are AGE’s or the scan’s), shortened where marked [...]. Rule descriptions come from 651 CMR 12.00 as in force on the report date. AGE’s page for this residence links each report.
What these terms mean
651 CMR 12.09(2): AGE "shall conduct compliance reviews of Assisted Living Residences no less than once every two years. In addition, [AGE] may conduct a compliance review any time it has cause to believe that an Assisted Living Residence is in violation" of the law or its regulations.
651 CMR 12.09(4)(b): a notice of noncompliance "shall describe the noncompliance with particularity, indicate the specific portion of the law(s) or regulation(s) which have been violated, and shall include the corrective action to be taken."
651 CMR 12.09(4)(c) and (d): AGE may require corrective action, including "Ceasing the enrollment of new Residents" or "Reducing the number of Residents served", and may "deny, revoke, suspend, modify or refuse to issue or renew a Certification."
A finding marked repeat is one AGE also cited at an earlier review. AGE does not rate findings by severity in these reports; the action taken is AGE's overall response.
AGE posts these reports on each residence’s mass.gov page and keeps no public index, so older reports may not be listed. Massachusetts posts no complaint results for assisted living. This residence is certified for 56 units; larger residences have more records to review, so read counts with size in mind. Source: Massachusetts Executive Office of Aging & Independence (AGE), Assisted Living Residence certification, residence pages read October 16, 2026. Always visit in person and ask the residence about anything listed here.
License and ownershipActive license
- License type
- Certified Assisted Living Residence with Special Care Residence
- License status
- Active
- Licensed capacity
- 56
- County
- Essex County
- Executive Director
- Mimi Brophy
Source: Massachusetts state licensing records (agency listing), retrieved 2026-09-09. Licensing status is a matter of public record; it is not a quality rating.
Executive Director name from the operator's website, as of Oct 12, 2026.
Paying with Medicaid and other programsHow Medicaid pays for care in Massachusetts, and other programs
How Medicaid pays for care in Massachusetts
- Group Adult Foster Care (GAFC), a MassHealth program. Most people pay privately. MassHealth (Medicaid) can help through Group Adult Foster Care (GAFC) at residences that accept it, but not all ALRs do. Ask before you sign a residency agreement. (state page)
Ask the community whether it accepts Medicaid.
Questions to ask on a tour10 questions picked for this community from its record
Picked for this community from its record. Ask them in person and write down the answers.
- What does the base rate include, and when did rates last go up?
- How many caregivers work in memory care during the day, the evening and overnight, and for how many residents?
- What dementia training does each caregiver get before working alone, and every year after?
- How do staff respond when a resident is agitated, frightened or tries to leave?
- How many caregivers are on duty during the day and at night?
- What happens if care needs increase? When would someone need to move?
- What fees are charged at move-in?
- How do you tell families about falls, illness or changes?
- How long have the executive director and the head of care been here?
- Who gives medications, and what training do they have?
What we checked8 public sources we searched, with dates
Every public source we searched for this community. “Nothing on record” means we found no record that matched it. A record can be missed when a name or address differs.
| Source | Data as of | What we found |
|---|---|---|
| Massachusetts Executive Office of Aging & Independence (AGE), Assisted Living Residence certification inspection records | Oct 16, 2026 | See above |
| U.S. Department of Labor wage and hour cases | Oct 15, 2026 | Nothing on record |
| OSHA workplace safety inspections since 2016 | Oct 15, 2026 | Nothing on record |
| HUD Multifamily Properties - Assisted | Jul 6, 2026 | Nothing on record |
| State Veterans Homes (NASVH directory) | Sep 20, 2026 | Nothing on record |
| CMS Hospice - General Information | Aug 19, 2026 | Nothing on record |
| CMS Home Health Care Agencies | May 27, 2026 | Nothing on record |
| The community’s own website | Could not read the site |
Common questionsAnswers to 4 questions families ask
What type of care does The Atrium at Veronica Drive provide?
The Atrium at Veronica Drive is licensed by the state of Massachusetts for assisted living, memory care in Danvers, Massachusetts. Its licensed capacity is 56 residents.
Does Lilisity rate The Atrium at Veronica Drive?
No. We publish state licensing details for The Atrium at Veronica Drive but no score, rating, or ranking. Only communities on the Top Communities list or with a Senior Living Alliance Excellence Award, both based on phone-verified resident and family interviews, are ranked.
How much does The Atrium at Veronica Drive cost?
Assisted Living in Massachusetts typically starts at $5,300 to $7,800 a month. Based on 31 communities that publish prices. These are area figures, not this community's price. The Atrium at Veronica Drive does not publish its prices.
How do I contact The Atrium at Veronica Drive?
Use The Atrium at Veronica Drive's website, mass.gov/locations/the-atrium-at-veronica-drive, or visit at 1 Veronica Drive, Danvers, MA 01923.
How Lilisity works. The only scores or rankings Lilisity publishes are the Top Communities list and the Excellence Awards, both built from phone-verified resident and family interviews. Communities can pay Lilisity a flat monthly fee to manage their own listing: photos, prices, contact details, and receiving the inquiries families choose to send them. The fee is the same no matter how many families contact them or move in. Senior Living Alliance, which runs Lilisity, offers the same listing to its member communities as part of their membership; members pay SLA for its resident and family interview program. No community pays Lilisity per inquiry, per referral or per move-in. Payment never changes a testimonial, a rating, or the order of search results. The "Nearby Senior Living Alliance communities" box shows member communities only. How we verify testimonials · How we are paid