Assisted Living
Swan Brook
924 Gardner's Neck Road, Swansea, MA 02777 · Map
Licensed for 29 residents
Swan Brook is a state-licensed assisted living community in Swansea, Massachusetts. It is licensed for 29 residents. Lilisity publishes no score or ranking for this community; the details below come from the state licensing record.
Prices
This community does not publish its prices.
Area costs
Lilisity’s independent report
What the public record shows
Gathered by Lilisity from state and federal sources. Communities can’t edit this part of the page.
License
Active, 29 residents
Certified Assisted Living Residence.
Nearest emergency room
3.0 miles
Southcoast Hospitals Group, rated 4 of 5 stars by CMS.
Side by side with nearby communities
The 4 nearest communities that offer assisted living, by straight-line distance. Prices are starting prices each community publishes; we never show estimates.
| Community | Distance | Licensed capacity | Published starting price | License | Inspection citations |
|---|---|---|---|---|---|
| Swan Brook this community | 29 | Not published | Active | 7 findings in latest review | |
| River Falls Senior Living | 2.9 mi | 90 | Not published | Active | No record |
| Gabriel House of Fall River | 3.0 mi | 100 | Not published | Active | No record |
| Willows Assisted Living | 3.4 mi | 32 | Not published | Active | No record |
| Franklin Court Assisted Living | 5.3 mi | 107 | Not published | Active | No record |
State inspection record7 findings in latest review
- Last compliance review
- April 2, 2026
- Reports on AGE’s page
- 1
- Latest action (as printed)
- Plan of Correction
- Certified since 1998
Compliance review, April 2, 2026 (AGE’s report)
- Review on site
- April 2, 2026
- Report dated
- April 13, 2026
- Action taken (as printed)
- Plan of Correction
- Previous action (as printed)
- No
- Certification (as printed)
- Deemed certified since 2/06/2026
- Review before this one
- January 4, 2024
- Corrections due by (as printed)
- May 13, 2026
- Findings cited
- 7 4 marked repeat
Summary: AGE cited 7 findings in this report, 4 of them marked as repeat findings from an earlier review. Plan of Correction (AGE’s action).
Summary of actions, as written: “AGE conducted an on-site Compliance Review on April 2, 2026. Unless otherwise stated in this Report, the documentation reviewed was for the period 1/04/2024-04/02/2026, Swan Brook Assisted Living (Residence) remain certified pending AGE's issuance of a final determination approving or denying the application for recertification. Final approval will be granted upon receipt and acceptance of written clarification or correction of the issues identified herein.”
- Finding A: General Requirements for an ALR: Emergency Response marked by AGE as a repeat finding
Details
AGE’s finding, as written: “Late e-call response times. Missing monitoring and testing.”
Regulation cited, as printed: 651 CMR 12.04(2)(b)3.b
What the cited rule covers (651 CMR 12.00): 651 CMR 12.04(2)(b): Service and Service Coordination Requirements (rule text: “The Sponsor of the Assisted Living Residence shall provide or arrange for the provision of the following services by personnel meeting standards for professional qualifications and training set forth in 651 CMR 12.05, 12.07, and 12.08: 1. [...]”)
Corrective action: See IV A (sections of the report)
- Finding B: General Requirements for an ALR: Quality Assurance and Performance Improvement (QAPI) marked by AGE as a repeat finding
Details
AGE’s finding, as written: “Missing or incomplete components of the Quality Assurance and Performance Improvement requirements. Insufficient documentation of the Evidenced Informed Falls Prevention Program Unsafe Self-administered Medication Management (SAMM)”
Regulation cited, as printed: 651 CMR 12.04(10) (b), (c), (d)
What the cited rule covers (651 CMR 12.00): 651 CMR 12.04(10)(b): Quality Assurance and Performance Improvement › Resident Safety Assurances (rule text: “The Residence shall review policies and procedures designed to ensure a safe environment for all residents. Such policies and procedures shall include an Evidence Informed Falls Prevention Program.”)
Corrective action: See IV A&B (sections of the report)
- Finding C: Training Requirements: - Training Needs Assessment - LGBTQ Training marked by AGE as a repeat finding
Details
AGE’s finding, as written: “Missing Training Needs Assessment LGBTQ Training was missing”
Regulation cited, as printed: 651 CMR 12.07(5) M.G.L. c. 19A, § 43
What the cited rule covers (651 CMR 12.00): 651 CMR 12.07(5): Training Requirements (rule text: “Each residence shall conduct an annual training needs assessment to prepare the curriculum for its required training and establish a process by which it will evaluate the efficacy of its training program.”)
Corrective action: See IV A (sections of the report)
- Finding D: Emergency Preparedness Plan and Reporting Requirements: - Evacuation Drills and Rehearsals
Details
AGE’s finding, as written: “Missing Drills”
Regulation cited, as printed: 651 CMR 12.04(11)(a)4.
What the cited rule covers (651 CMR 12.00): 651 CMR 12.04(11)(a): Emergency Preparedness Plan and Reporting Requirements › Plan Requirements (rule text: “1. The plan and any changes to the plan, which shall be developed in conjunction with local and state emergency planners, must include the following elements: a. [...]”)
Corrective action: See IV A&B (sections of the report)
- Finding E: Record Requirements: -Personnel Record Requirements -Progress Notes marked by AGE as a repeat finding
Details
AGE’s finding, as written: “Inconsistent documentation of personnel record requirements. Missing Progress Notes”
Regulation cited, as printed: 651 CMR 12.05(3)(a) 651 CMR 12.05(1) (c )
What the cited rule covers (651 CMR 12.00): 651 CMR 12.05(3)(a): Personnel Record Requirements (rule text: “Job description;”); 651 CMR 12.05(1)(c): Resident Record (rule text: “Progress notes, which shall document significant occurrences, either observed by or reported to Residence staff, including significant or continued changes in the Resident's behavior or memory; [...]”)
Corrective action: See IV A&B (sections of the report)
- Finding F: General Requirements for an ALR: Service Plan Development and Requirements
Details
AGE’s finding, as written: “Missing Bed Rail Assessments”
Regulation cited, as printed: 651 CMR 12.08(1)(s)
What the cited rule covers (651 CMR 12.00): 651 CMR 12.08(1)(s): Resident Rights (rule text: “Be free from Restraints;”)
Corrective action: See IV A&B (sections of the report)
- Finding G: Staffing Requirements: Staffing Levels
Details
AGE’s finding, as written: “Missing documentation of Staffing Level Reviews”
Regulation cited, as printed: 651 CMR 12.06(4)(a)
What the cited rule covers (651 CMR 12.00): 651 CMR 12.06(4)(a): Staffing Levels (rule text: “Each Residence must develop and implement a process for determining its staffing levels. [...]”)
Corrective action: See IV A (sections of the report)
What AGE reviewed and found (AGE’s words)
Emergency Response
- AGE reviewed the Personalized Emergency Response procedures developed to provide timely assistance to a Resident in the event of an emergency.
- Documentation of the Residence monitoring late response times was not made available to AGE.
Quality Assurance and Performance Improvement
- AGE reviewed documentation to ensure the Residence has established an effective, ongoing quality improvement and assurance program for Service Planning, Safety Assurances, and Medication Quality.
Resident Safety Assurances
- Documentation of monitoring the effectiveness of the Evidence Informed Falls Prevention Program as part of the Resident annual safety review process was missing for all years reviewed.
Medication administration observation
- AGE observed two Personal Care (PC) staff providing medication assistance to five Residents to ensure the Residence has developed and implemented systems that support and promote safe SAMM.
SAMM
- One Resident missing the required label on the family filled medication cassettes.
- One resident had an expired pharmacy filled bubble pack in SAMM medication box.
Training Needs Assessment
- AGE reviewed the Residence records to determine compliance with the annual training needs assessment requirements.
- Documentation of an annual training needs assessment was missing for the 2024 and 2025 calendar years reviewed.
LGBTQ Training
- AGE reviewed Five personnel records to determine compliance with training requirements.
- Five records were missing documentation to confirm completion of required LGBTQ training.
Evacuation Drills and Rehearsals
- AGE reviewed the Residence's Emergency Plan to ensure that the Residence can address potential disasters and emergencies.
- Documentation of a missing person's drills were missing for second and third shifts in calendar year 2025.
- Documentation of Evacuation/Fire Drills were missing for second and third shifts in calendar year 2024.
Record Requirements - Personnel Record Requirements and Progress Notes
- AGE reviewed the personnel records of five staff members to determine compliance with personnel record requirements.
- Five personnel records were missing documentation of a signed job description.
- Inconsistent documentation of significant occurrences in the Progress Notes of two Residents.
General Requirements for an Assisted Living Residence - Bed Rail Assessments
- AGE reviewed the Residence records of one Resident utilizing bed rails / U-bars or similar devices to determine compliance with the required assessment by a physical/occupational therapist every six months.
- Documentation of an assessment conducted by a physical/occupational therapist every six months for one Resident noting that the Resident can independently navigate around a bed rail/ U-bar was missing
Staffing Requirements- Staffing Levels
- AGE reviewed the Residence records to determine compliance with Staffing Level requirements.
- Documentation to confirm the Residence conducted quarterly staffing level assessments was missing for Calendar year 2024.
Identify the designation of the individual(s) who will be responsible for monitoring the correction; and,
- The date by which each correction will be achieved.
- B. Specific Corrective Actions.
Submit to AGE the following:
- 1.Documentation confirming an Evidenced Informed Falls Prevention review to monitor the effectiveness of the program by the Fall Risk Committee has been completed.
- 2. Documentation of current bedrail/u-bar evaluations for any missing evaluations.
- 3. Documentation all employees have completed a signed job description.
- 4.Documentation confirming a missing person drill for each shift including an explanation and evaluation of the drill and signatures of all participants.
V. NEXT STEPS:
- In accordance with 651 CMR 12.09(4)(g), you are required to respond in writing to AGE within ten (10) days after receiving this notice indicating your agreement or disagreement with the findings. If you agree with the findings, please submit in writing to AGE all required information/corrections by May 13, 2026
- If you disagree with the findings, you may request an informal review pursuant to 651 CMR 12.10(1) by submitting your request using certified mail, return receipt requested, together with a detailed written rebuttal of the findings within ten (10) days of your receipt of this letter.
- If you have any questions regarding this matter, please email ALRHelp@mass.gov.
The Assisted Living Certification and Compliance Unit
- CC: Swan Brook Inc.
Summaries are ours and are marked “Summary”; quoted text is AGE’s own, as printed in reports scanned to text (spelling slips are AGE’s or the scan’s), shortened where marked [...]. Rule descriptions come from 651 CMR 12.00 as in force on the report date. AGE’s page for this residence links each report.
What these terms mean
651 CMR 12.09(2): AGE "shall conduct compliance reviews of Assisted Living Residences no less than once every two years. In addition, [AGE] may conduct a compliance review any time it has cause to believe that an Assisted Living Residence is in violation" of the law or its regulations.
651 CMR 12.09(4)(b): a notice of noncompliance "shall describe the noncompliance with particularity, indicate the specific portion of the law(s) or regulation(s) which have been violated, and shall include the corrective action to be taken."
651 CMR 12.09(4)(c) and (d): AGE may require corrective action, including "Ceasing the enrollment of new Residents" or "Reducing the number of Residents served", and may "deny, revoke, suspend, modify or refuse to issue or renew a Certification."
A finding marked repeat is one AGE also cited at an earlier review. AGE does not rate findings by severity in these reports; the action taken is AGE's overall response.
AGE posts these reports on each residence’s mass.gov page and keeps no public index, so older reports may not be listed. Massachusetts posts no complaint results for assisted living. This residence is certified for 29 units; larger residences have more records to review, so read counts with size in mind. Source: Massachusetts Executive Office of Aging & Independence (AGE), Assisted Living Residence certification, residence pages read October 16, 2026. Always visit in person and ask the residence about anything listed here.
License and ownershipActive license
- License type
- Certified Assisted Living Residence
- License status
- Active
- Licensed capacity
- 29
- County
- Bristol County
Source: Massachusetts state licensing records (agency listing), retrieved 2026-09-09. Licensing status is a matter of public record; it is not a quality rating.
Paying with Medicaid and other programsHow Medicaid pays for care in Massachusetts, and other programs
How Medicaid pays for care in Massachusetts
- Group Adult Foster Care (GAFC), a MassHealth program. Most people pay privately. MassHealth (Medicaid) can help through Group Adult Foster Care (GAFC) at residences that accept it, but not all ALRs do. Ask before you sign a residency agreement. (state page)
Ask the community whether it accepts Medicaid.
Location and nearby careNearest hospital 3.0 mi, nursing home 1.7 mi, pharmacy 3.7 mi
- Nearest hospital with an emergency room
- Southcoast Hospitals Group, Fall River. 3.0 miles away, straight line. CMS overall hospital rating: 4 of 5 stars.
- Nearest Medicare nursing home
- Clifton Rehabilitation Nursing Center, Somerset. 1.7 miles away, straight line.
- Nearest home health agency office
- Alphacare Home Health Agency, Swansea. 2.2 miles away, straight line. Agencies travel to clients, so ask which ones serve this address.
- Nearest pharmacy
- CVS Pharmacy. 3.7 miles away, straight line. From OpenStreetMap, which does not list every pharmacy, so one may be closer.
- Area
- USDA classes ZIP code 02777 as metropolitan (metropolitan core).
- Dialysis within 15 miles
- Fall River Kidney Center LLC, Fall River, 2.9 miles away, straight line (has a shift starting after 5 pm; CMS rating 5 of 5 stars)
Dialysis Center Of Tiverton, Tiverton, 5.2 miles away, straight line (CMS rating 5 of 5 stars)
Dialysis Center Of Rhode Island Hospital - Warren Avenue, East Providence, 9.3 miles away, straight line (CMS rating 3 of 5 stars) - Hospice
- 14 Medicare hospices tell CMS they serve ZIP code 02777.
Hanover Hospice, office in Fall River, 2.9 miles away, straight line
Accentcare Hospice Of Massachusetts, office in Fall River, 4.5 miles away, straight line
Continuum Care Of Mass, LLC, office in Fall River, 4.5 miles away, straight line (CMS family survey rating 4 of 5 stars) - Nearest geriatric medicine practice
- Coastal Medical Physicians Inc, Riverside. 9.1 miles away, straight line. 8 geriatric medicine doctors listed there.
Distances are straight lines from the community, not driving distance. Hospitals, home health, dialysis, hospice and doctors come from CMS provider data (CMS, hospital list updated Jul 22, 2026). Star ratings are CMS’s own.
Emergency and natural hazard riskFEMA overall risk very low; outside FEMA's high-risk flood areas
Public hazard maps for this location. Ask the community about its emergency plan, its generator and where residents would go in an evacuation.
- Flood zone
- Outside the high and moderate risk flood areas on FEMA's flood map (Zone X, minimal flood hazard, or not studied). (FEMA flood map)
- FEMA National Risk Index
- Overall: very low. By hazard: hurricane relatively low, inland flooding very low, coastal flooding relatively low, wildfire very low, tornado very low, heat wave relatively low, earthquake very low. These are FEMA’s ratings for the census tract, compared with tracts nationwide. (FEMA, December 2025)
A flood zone describes the map at this point, not the building's elevation. In an emergency, follow the local emergency management agency.
Questions to ask on a tour10 questions picked for this community from its record
Picked for this community from its record. Ask them in person and write down the answers.
- The state recorded a finding in April 2026. What was it, and how was it fixed?
- What does the base rate include, and when did rates last go up?
- How many caregivers are on duty during the day and at night?
- What happens if care needs increase? When would someone need to move?
- What fees are charged at move-in?
- How do you tell families about falls, illness or changes?
- How long have the executive director and the head of care been here?
- Who gives medications, and what training do they have?
- For what reasons can a resident be asked to leave?
- Is the apartment held during a hospital stay, and at what cost?
What we checked13 public sources we searched, with dates
Every public source we searched for this community. “Nothing on record” means we found no record that matched it. A record can be missed when a name or address differs.
| Source | Data as of | What we found |
|---|---|---|
| Massachusetts Executive Office of Aging & Independence (AGE), Assisted Living Residence certification inspection records | Oct 16, 2026 | See above |
| U.S. Department of Labor wage and hour cases | Oct 15, 2026 | Nothing on record |
| OSHA workplace safety inspections since 2016 | Oct 15, 2026 | Nothing on record |
| Hurricane evacuation zone maps | Not in a mapped zone | |
| FEMA flood map | See above | |
| USDA wildfire risk | Apr 15, 2026 | Not shown: FEMA rates wildfire risk here very low |
| FEMA National Risk Index | See above | |
| CMS hospitals, home health, dialysis, hospice and doctors; OpenStreetMap pharmacies | See above | |
| HUD Multifamily Properties - Assisted | Jul 6, 2026 | Nothing on record |
| State Veterans Homes (NASVH directory) | Sep 20, 2026 | Nothing on record |
| CMS Hospice - General Information | Aug 19, 2026 | Nothing on record |
| CMS Home Health Care Agencies | May 27, 2026 | Nothing on record |
| The community’s own website | Could not read the site |
Common questionsAnswers to 4 questions families ask
What type of care does Swan Brook provide?
Swan Brook is licensed by the state of Massachusetts for assisted living in Swansea, Massachusetts. Its licensed capacity is 29 residents.
Does Lilisity rate Swan Brook?
No. We publish state licensing details for Swan Brook but no score, rating, or ranking. Only communities on the Top Communities list or with a Senior Living Alliance Excellence Award, both based on phone-verified resident and family interviews, are ranked.
How much does Swan Brook cost?
Assisted Living in Massachusetts typically starts at $5,300 to $7,800 a month. Based on 31 communities that publish prices. These are area figures, not this community's price. Swan Brook does not publish its prices.
How do I contact Swan Brook?
Use Swan Brook's website, mass.gov/locations/swan-brook, or visit at 924 Gardner's Neck Road, Swansea, MA 02777.
How Lilisity works. The only scores or rankings Lilisity publishes are the Top Communities list and the Excellence Awards, both built from phone-verified resident and family interviews. Communities can pay Lilisity a flat monthly fee to manage their own listing: photos, prices, contact details, and receiving the inquiries families choose to send them. The fee is the same no matter how many families contact them or move in. Senior Living Alliance, which runs Lilisity, offers the same listing to its member communities as part of their membership; members pay SLA for its resident and family interview program. No community pays Lilisity per inquiry, per referral or per move-in. Payment never changes a testimonial, a rating, or the order of search results. The "Nearby Senior Living Alliance communities" box shows member communities only. How we verify testimonials · How we are paid