Assisted Living and Memory Care
Sugar hill
45 Main St, Dalton, MA 01226 · Map
Licensed for 42 residents
Sugar hill is a state-licensed assisted living, memory care community in Dalton, Massachusetts. It is licensed for 42 residents. Lilisity publishes no score or ranking for this community; the details below come from the state licensing record.
Prices
This community does not publish its prices.
Area costs
Lilisity’s independent report
What the public record shows
Gathered by Lilisity from state and federal sources. Communities can’t edit this part of the page.
License
Active, 42 residents
Certified Assisted Living Residence with Special Care Residence.
Nearest emergency room
3.4 miles
Berkshire Medical Center, rated 4 of 5 stars by CMS.
Side by side with nearby communities
The 4 nearest communities that offer assisted living, by straight-line distance. Prices are starting prices each community publishes; we never show estimates.
| Community | Distance | Licensed capacity | Published starting price | License | Inspection citations |
|---|---|---|---|---|---|
| Sugar hill this community | 42 | Not published | Active | 6 findings in latest review | |
| Laurel Ridge | 4.1 mi | 8 | Not published | Active | No record |
| Side by Side Assisted Living Residence Veterans Annex | 4.2 mi | 20 | Not published | Active | No record |
| Side By Side | 4.2 mi | 43 | Not published | Active | No record |
| Wingate Residences at Melbourne | 6.8 mi | 118 | Not published | Active | 6 findings in latest review |
State inspection record6 findings in latest review
- Last compliance review
- May 21, 2026
- Reports on AGE’s page
- 1
- Latest action (as printed)
- Plan of Correction
- Certified since 2002
Compliance review, May 21, 2026 (AGE’s report)
- Review on site
- May 21, 2026
- Report dated
- May 29, 2026
- Action taken (as printed)
- Plan of Correction
- Previous action (as printed)
- None
- Certification (as printed)
- Certified through 6/3/2026
- Review before this one
- May 9, 2024
- Corrections due by (as printed)
- June 29, 2026
- Findings cited
- 6 4 marked repeat
Summary: AGE cited 6 findings in this report, 4 of them marked as repeat findings from an earlier review. Plan of Correction (AGE’s action).
Summary of actions, as written: “AGE conducted an on-site Compliance Review on May 21, 2026. Unless otherwise stated in this Report, the documentation reviewed was for the period 5/9/2024 – 5/21/2026, Sugar Hill (Residence) will remain certified pending AGE's issuance of a final determination approving or denying the application for recertification. Final approval will be granted upon receipt and acceptance of written clarification or correction of the issues identified herein.”
- Finding A: General Requirements for an ALR: Emergency Response marked by AGE as a repeat finding
Details
AGE’s finding, as written: “Delayed e-call response time not compliant with Residence policy.”
Regulation cited, as printed: 651 CMR 12.04(2)(3)
What the cited rule covers (651 CMR 12.00): 651 CMR 12.04(2): Service and Service Coordination Requirements
Corrective action: See IV A (sections of the report)
- Finding B: General Requirements for an ALR: Special Care
Details
AGE’s finding, as written: “Missing Bi-annual Special Care Residence (SCR) operations reviews components.”
Regulation cited, as printed: 651 CMR 12.04(4)(d)
What the cited rule covers (651 CMR 12.00): 651 CMR 12.04(4)(d): Special Care (rule text: “Administrative staff of the Residence qualified by training and experience shall review the operations of any Special Care Residence twice each year. [...]”)
Corrective action: See IV A (sections of the report)
- Finding C: General Requirements for an ALR: Quality Assurance and Performance Improvement marked by AGE as a repeat finding
Details
AGE’s finding, as written: “Missing or incomplete components of the Quality Assurance and Performance Improvement requirements.”
Regulation cited, as printed: 651 CMR 12.04(10)(a),(c)
What the cited rule covers (651 CMR 12.00): 651 CMR 12.04(10)(a): Quality Assurance and Performance Improvement › Service Planning (rule text: “The Residence shall review a random sample of Resident assessments, service plans and progress notes at least once each year to ensure that the Residents' service plans have been implemented and meet the Resident's general needs and any [...]”)
Corrective action: See IV A (sections of the report)
- Finding D: Emergency Preparedness Plan and Reporting Requirements: Reporting Resident-specific Emergencies marked by AGE as a repeat finding
Details
AGE’s finding, as written: “Missing elopement drills. Late submissions of Resident-specific incidents reports.”
Regulation cited, as printed: 651 CMR 12.04(11)(e)
What the cited rule covers (651 CMR 12.00): 651 CMR 12.04(11)(e): Emergency Preparedness Plan and Reporting Requirements (rule text: “Any report required under 651 CMR 12.04(11)(c) or 12.04(11)(d) shall be filed with the Assisted Living Certification Unit within 24 hours after the occurrence of the incident or accident via EOEA's online filing system. [...]”)
Corrective action: See IV A (sections of the report)
- Finding E: Record Requirements: Correspondence Log marked by AGE as a repeat finding
Details
AGE’s finding, as written: “Inconsistent documentation of information necessary for the continuity of care.”
Regulation cited, as printed: 651 CMR 12.05(4)
What the cited rule covers (651 CMR 12.00): 651 CMR 12.05(4): Record Requirements (rule text: “The Residence must maintain a staff correspondence log for each 24 hour period that communicates information necessary to maintain the continuity of care for all Residents. The correspondence log must be maintained for no less than 90 days.”)
Corrective action: See IV A (sections of the report)
- Finding F: Training Requirements: -General Orientation -Annual Training Needs Assessment
Details
AGE’s finding, as written: “Missing documentation of Seven Hours Orientation Training. Missing Training Needs assessment.”
Regulation cited, as printed: 651 CMR 12.07(1) 651 CMR 12.07(5)
What the cited rule covers (651 CMR 12.00): 651 CMR 12.07(1): General Orientation (rule text: “Prior to active employment, all staff and contracted providers who will have direct contact with Residents and all food service personnel must receive a seven-hour orientation which includes the following topics:”); 651 CMR 12.07(5): Training Requirements (rule text: “Each residence shall conduct an annual training needs assessment to prepare the curriculum for its required training and establish a process by which it will evaluate the efficacy of its training program.”)
Corrective action: See IV A (sections of the report)
What AGE reviewed and found (AGE’s words)
A. Service and Service Coordination Requirements- Emergency Response
- AGE reviewed the Personalized Emergency Response procedures developed to provide timely assistance to a Resident in the event of an emergency needs situation.
- In the period reviewed there were 285 e-call response times over the seven minutes required by Residence policy.
B. Service and Service Coordination- Special Care
- AGE reviewed the Special Care Residence (SCR) operations review to verify the SCR is administered with all the required safeguards:
- Documentation to support all the required SCR operations components review was missing for the period reviewed.
C. Quality Assurance and Performance Improvement
- AGE reviewed documentation to ensure the Residence has established an effective, ongoing quality improvement and assurance program for Service Planning, Safety Assurances, and Medication Quality.
Service Planning
- Documentation of the date of the audits was missing for the period reviewed.
- Documentation of the target date for follow action was missing for the period reviewed.
Medication Quality Plan
- AGE reviewed the Residence's quarterly medication documentation audits to ensure compliance with SAMM, LMA and Residence policies.
- Documentation of a target date and staff responsible for follow-up to findings was missing for the last three quarters of 2025.
Medication administration observation
- AGE observed two Personal Care Aides (PCA) providing medication assistance to five Residents to ensure the Residence has developed and implemented systems that support and promote safe SAMM.
SAMM
- AGE observed one expired medication in one Resident's storage unit.
- AGE observed one loose pill in one Resident's storage unit.
Evacuation Drills and Rehearsals
- AGE reviewed the Residence's Emergency Plan to ensure that the Residence can address potential disasters and emergencies.
- Documentation of a missing persons / elopement drill was missing for the second and third shift during the 2024 calendar year.
Incident Reports
- AGE reviewed the Residence records and incident reports to determine whether the Residence complied with the requirement to report qualifying incidents to AGE within 24 hours after the occurrence of the incident or accident.
- The Residence filed nine incident reports greater than 24 hours after the occurrence of the incident or accident.
E. Record Requirements - Correspondence Log
- AGE reviewed the current Correspondence Logs, for both the Traditional and Special Care Residence, required to communicate information necessary to maintain the continuity of care for all Residents.
- The Residence did not use the Correspondence Logs to communicate all significant or pertinent information necessary to maintain the continuity of care for all Residents.
General Orientation
- AGE reviewed the personnel records of five staff members to determine compliance with orientation requirements.
- Documentation that staff members received seven hours of orientation training was missing in four records.
Training Needs Assessment
- AGE reviewed the Residence records to determine compliance with the annual training needs assessment requirements.
- Documentation of an annual training needs assessment was missing for the calendar year 2024.
A specific plan of what will be or has been done to correct each of the cited in Section II above;
- Provide a description of what will be done to prevent the recurrence of each of the issues(s) identified in Section II to ensure the problem does not recur;
Identify the designation of the individual(s) who will be responsible for monitoring the correction; and,
- The date by which each correction will be achieved.
V. NEXT STEPS:
- In accordance with 651 CMR 12.09(4)(g), you are required to respond in writing to AGE within 10 days after receiving this notice indicating your agreement or disagreement with the findings. If you agree with the findings, please submit in writing to AGE all required information/corrections by June 29, 2026.
- If you disagree with the findings, you may request an informal review pursuant to 651 CMR 12.10(1) by submitting your request using certified mail, return receipt requested, together with a detailed written rebuttal of the findings within 10 days of your receipt of this letter.
Braintree, MA 02184
- for internal use only: 002 ☐ 003 ☒ 004 ☐ 005 ☐
Summaries are ours and are marked “Summary”; quoted text is AGE’s own, as printed in reports scanned to text (spelling slips are AGE’s or the scan’s), shortened where marked [...]. Rule descriptions come from 651 CMR 12.00 as in force on the report date. AGE’s page for this residence links each report.
What these terms mean
651 CMR 12.09(2): AGE "shall conduct compliance reviews of Assisted Living Residences no less than once every two years. In addition, [AGE] may conduct a compliance review any time it has cause to believe that an Assisted Living Residence is in violation" of the law or its regulations.
651 CMR 12.09(4)(b): a notice of noncompliance "shall describe the noncompliance with particularity, indicate the specific portion of the law(s) or regulation(s) which have been violated, and shall include the corrective action to be taken."
651 CMR 12.09(4)(c) and (d): AGE may require corrective action, including "Ceasing the enrollment of new Residents" or "Reducing the number of Residents served", and may "deny, revoke, suspend, modify or refuse to issue or renew a Certification."
A finding marked repeat is one AGE also cited at an earlier review. AGE does not rate findings by severity in these reports; the action taken is AGE's overall response.
AGE posts these reports on each residence’s mass.gov page and keeps no public index, so older reports may not be listed. Massachusetts posts no complaint results for assisted living. This residence is certified for 42 units; larger residences have more records to review, so read counts with size in mind. Source: Massachusetts Executive Office of Aging & Independence (AGE), Assisted Living Residence certification, residence pages read October 16, 2026. Always visit in person and ask the residence about anything listed here.
License and ownershipActive license
- License type
- Certified Assisted Living Residence with Special Care Residence
- License status
- Active
- Licensed capacity
- 42
- County
- Berkshire County
Source: Massachusetts state licensing records (agency listing), retrieved 2026-09-09. Licensing status is a matter of public record; it is not a quality rating.
Paying with Medicaid and other programsHow Medicaid pays for care in Massachusetts, and other programs
How Medicaid pays for care in Massachusetts
- Group Adult Foster Care (GAFC), a MassHealth program. Most people pay privately. MassHealth (Medicaid) can help through Group Adult Foster Care (GAFC) at residences that accept it, but not all ALRs do. Ask before you sign a residency agreement. (state page)
Ask the community whether it accepts Medicaid.
Staff pay and workplace safety1 OSHA inspection, 5 violations cited
Federal records about how the employer here treats its staff.
OSHA workplace safety inspections
OSHA inspects workplaces for staff safety, such as lifting, needles, chemicals and workplace violence. It does not inspect resident care.
- May 20, 2019: programmed (planned) inspection, complete (health). Case closed Dec 20, 2019. 5 violations cited (5 serious). Penalties: $22,732 proposed, $11,367 now. OSHA record. OSHA recorded the employer as Gahcr II Dalton ALF TRS Sub, LLC. Matched by street address; the name OSHA recorded differs from the community's.
Details
- Serious: Electrical equipment and installation (1910.303(g)(1)). Penalty $5,683 proposed, $2,842 now.
- Serious: Bloodborne pathogens (needles, blood and body fluids) (1910.1030(c)(1)(i)). Penalty $9,472 proposed, $4,736 now.
- Serious: Bloodborne pathogens (needles, blood and body fluids) (1910.1030(f)(1)(i)). Penalty $0 proposed, $0 now. To be fixed by Oct 28, 2019.
- Serious: Hazard communication (chemical labels, safety data sheets, training) (1910.1200(e)(1)). Penalty $7,577 proposed, $3,789 now.
- Serious: Hazard communication (chemical labels, safety data sheets, training) (1910.1200(e)(1)(i)). Penalty $0 proposed, $0 now.
Source: U.S. Department of Labor OSHA enforcement data, as of Oct 15, 2026, inspections since 2016. Penalties can change while a case is open or contested.
Location and nearby careNearest hospital 3.4 mi, nursing home 0.4 mi, pharmacy 2.0 mi
- Nearest hospital with an emergency room
- Berkshire Medical Center, Pittsfield. 3.4 miles away, straight line. CMS overall hospital rating: 4 of 5 stars.
- Nearest Medicare nursing home
- Craneville Rehabilitation and Skilled Care Center, Dalton. 0.4 miles away, straight line.
- Nearest home health agency office
- Centerwell Home Health, Pittsfield. 2.1 miles away, straight line. Agencies travel to clients, so ask which ones serve this address.
- Nearest pharmacy
- CVS Pharmacy. 2.0 miles away, straight line. From OpenStreetMap, which does not list every pharmacy, so one may be closer.
- Area
- USDA classes ZIP code 01226 as metropolitan (metropolitan core).
- Dialysis within 15 miles
- Berkshire Medical Center, Pittsfield, 5.9 miles away, straight line (CMS rating 3 of 5 stars)
- Hospice
- 2 Medicare hospices tell CMS they serve ZIP code 01226.
Hospicecare In The Berkshires, office in Pittsfield, 5.3 miles away, straight line (CMS family survey rating 4 of 5 stars) - Nearest geriatric medicine practice
- Daniel Wollman, MD, Otis. 18.6 miles away, straight line. 1 geriatric medicine doctor listed there.
Distances are straight lines from the community, not driving distance. Hospitals, home health, dialysis, hospice and doctors come from CMS provider data (CMS, hospital list updated Jul 22, 2026). Star ratings are CMS’s own.
Emergency and natural hazard riskFEMA overall risk relatively moderate; outside FEMA's high-risk flood areas
Public hazard maps for this location. Ask the community about its emergency plan, its generator and where residents would go in an evacuation.
- Flood zone
- FEMA has a flood map for this community (effective July 5, 1982), but it is not in FEMA's digital flood map data, so the zone at this address could not be read. FEMA's Map Service Center has the map. (FEMA flood map)
- FEMA National Risk Index
- Overall: relatively moderate. By hazard: hurricane relatively moderate, inland flooding relatively high, wildfire very low, tornado relatively low, heat wave very low, earthquake relatively low. These are FEMA’s ratings for the census tract, compared with tracts nationwide. (FEMA, December 2025)
A flood zone describes the map at this point, not the building's elevation. In an emergency, follow the local emergency management agency.
Questions to ask on a tour10 questions picked for this community from its record
Picked for this community from its record. Ask them in person and write down the answers.
- The state recorded a finding in May 2026. What was it, and how was it fixed?
- What does the base rate include, and when did rates last go up?
- How many caregivers work in memory care during the day, the evening and overnight, and for how many residents?
- What dementia training does each caregiver get before working alone, and every year after?
- How do staff respond when a resident is agitated, frightened or tries to leave?
- How many caregivers are on duty during the day and at night?
- What happens if care needs increase? When would someone need to move?
- What fees are charged at move-in?
- How do you tell families about falls, illness or changes?
- How long have the executive director and the head of care been here?
What we checked13 public sources we searched, with dates
Every public source we searched for this community. “Nothing on record” means we found no record that matched it. A record can be missed when a name or address differs.
| Source | Data as of | What we found |
|---|---|---|
| Massachusetts Executive Office of Aging & Independence (AGE), Assisted Living Residence certification inspection records | Oct 16, 2026 | See above |
| U.S. Department of Labor wage and hour cases | Oct 15, 2026 | Nothing on record |
| OSHA workplace safety inspections since 2016 | Oct 15, 2026 | See above |
| Hurricane evacuation zone maps | Not in a mapped zone | |
| FEMA flood map | See above | |
| USDA wildfire risk | Apr 15, 2026 | Not shown: FEMA rates wildfire risk here very low |
| FEMA National Risk Index | See above | |
| CMS hospitals, home health, dialysis, hospice and doctors; OpenStreetMap pharmacies | See above | |
| HUD Multifamily Properties - Assisted | Jul 6, 2026 | Nothing on record |
| State Veterans Homes (NASVH directory) | Sep 20, 2026 | Nothing on record |
| CMS Hospice - General Information | Aug 19, 2026 | Nothing on record |
| CMS Home Health Care Agencies | May 27, 2026 | Nothing on record |
| The community’s own website | Could not read the site |
Common questionsAnswers to 4 questions families ask
What type of care does Sugar hill provide?
Sugar hill is licensed by the state of Massachusetts for assisted living, memory care in Dalton, Massachusetts. Its licensed capacity is 42 residents.
Does Lilisity rate Sugar hill?
No. We publish state licensing details for Sugar hill but no score, rating, or ranking. Only communities on the Top Communities list or with a Senior Living Alliance Excellence Award, both based on phone-verified resident and family interviews, are ranked.
How much does Sugar hill cost?
Assisted Living in Massachusetts typically starts at $5,300 to $7,800 a month. Based on 31 communities that publish prices. These are area figures, not this community's price. Sugar hill does not publish its prices.
How do I contact Sugar hill?
Use Sugar hill's website, mass.gov/locations/sugar-hill, or visit at 45 Main St, Dalton, MA 01226.
How Lilisity works. The only scores or rankings Lilisity publishes are the Top Communities list and the Excellence Awards, both built from phone-verified resident and family interviews. Communities can pay Lilisity a flat monthly fee to manage their own listing: photos, prices, contact details, and receiving the inquiries families choose to send them. The fee is the same no matter how many families contact them or move in. Senior Living Alliance, which runs Lilisity, offers the same listing to its member communities as part of their membership; members pay SLA for its resident and family interview program. No community pays Lilisity per inquiry, per referral or per move-in. Payment never changes a testimonial, a rating, or the order of search results. The "Nearby Senior Living Alliance communities" box shows member communities only. How we verify testimonials · How we are paid