Assisted Living and Memory Care
Plymouth Crossings
157 South St., Plymouth, MA 02360 · Map
Licensed for 57 residents
Plymouth Crossings is a state-licensed assisted living, memory care community in Plymouth, Massachusetts. It is licensed for 57 residents. Lilisity publishes no score or ranking for this community; the details below come from the state licensing record.
Prices
Starting prices the community publishes, with the date we checked each one and a link to where it is published. Care charges are usually added after an assessment.
| Care | Starting at | Checked |
|---|---|---|
| Assisted Living | $4,410 /mo | Oct 12, 2026 |
| Memory Care | $7,150 /mo | Oct 12, 2026 |
Area costs
Lilisity’s independent report
What the public record shows
Gathered by Lilisity from state and federal sources. Communities can’t edit this part of the page.
License
Active, 57 residents
Certified Assisted Living Residence with Special Care Residence.
Nearest emergency room
0.7 miles
Beth Israel Deaconess Hospital Plymouth, rated 4 of 5 stars by CMS.
Side by side with nearby communities
The 4 nearest communities that offer assisted living, by straight-line distance. Prices are starting prices each community publishes; we never show estimates.
| Community | Distance | Licensed capacity | Published starting price | License | Inspection citations |
|---|---|---|---|---|---|
| Plymouth Crossings this community | 57 | $4,410/mo | Active | 3 findings in latest review | |
| Stafford Hill Assisted Living | 0.6 mi | 86 | Not published | Active | No record |
| Sunrise of Plymouth Beach | 1.3 mi | 87 | $5,800/mo | Active | 9 findings in latest review |
| Laurelwood at The Pinehills | 5.1 mi | 80 | Not published | Active | No record |
| Allerton House at The Village at Duxbury | 7.5 mi | 34 | Not published | Active | 3 findings in latest review |
State inspection record3 findings in latest review
- Last compliance review
- October 1, 2024
- Reports on AGE’s page
- 1
- Latest action (as printed)
- Plan of Correction required
- Certified since 1998
Compliance review, October 1, 2024 (AGE’s report)
- Review on site
- October 1, 2024
- Report dated
- October 3, 2024
- Action taken (as printed)
- Plan of Correction required
- Previous action (as printed)
- No
- Certification (as printed)
- Certified through 11/11/2024
- Review before this one
- October 27, 2022
- Corrections due by (as printed)
- November 3, 2024
- Findings cited
- 3 3 marked repeat
Summary: AGE cited 3 findings in this report, 3 of them marked as repeat findings from an earlier review. Plan of Correction required (AGE’s action).
Summary of actions, as written: “EOEA conducted an on-site compliance review on October 1, 2024. Benchmark Senior Living at Plymouth Crossings (Residence) will continue to be certified until the Executive Office of Elder Affairs (Elder Affairs) issues a notice regarding final approval or denial of the application for recertification. Final approval will be granted when the issues discussed below have been clarified or corrected in writing.”
- Finding A: General Requirements for an ALR - Service and Service Coordination Requirements: Emergency Response marked by AGE as a repeat finding
Details
AGE’s finding, as written: “Delayed e-call response time not compliant with the ALR policy.”
Regulation cited, as printed: 651 CMR 12.04(2)(b)(3.)(b.)(c.)
What the cited rule covers (651 CMR 12.00): 651 CMR 12.04(2)(b): Service and Service Coordination Requirements (rule text: “The Sponsor of the Assisted Living Residence shall provide or arrange for the provision of the following services by personnel meeting standards for professional qualifications and training set forth in 651 CMR 12.05, 12.07, and 12.08: 1. [...]”)
Corrective action: See IV A (sections of the report)
- Finding B: General Requirements for an ALR: Service Plan Development marked by AGE as a repeat finding
Details
AGE’s finding, as written: “Inconsistent with documenting all requirements of Assessments and Service Plans.”
Regulation cited, as printed: 651 CMR 12.04(7)(a)
What the cited rule covers (651 CMR 12.00): 651 CMR 12.04(7)(a): Service Plan Development (rule text: “The Residence shall, at a minimum, document its assessment findings for the Resident on the following: 1. Allergies; 2. Diagnoses; 3. Medications (including dosage, method of administration and frequency); 4. Dietary needs; 5. [...]”)
Corrective action: See IV A (sections of the report)
- Finding C: General Requirements for an ALR: Quality Assurance and Performance Improvement marked by AGE as a repeat finding
Details
AGE’s finding, as written: “Missing or incomplete components of the Quality Assurance and Performance Improvement requirements.”
Regulation cited, as printed: 651 CMR 12.04(10)(c)
What the cited rule covers (651 CMR 12.00): 651 CMR 12.04(10)(c): Quality Assurance and Performance Improvement › Medication Quality Plan (rule text: “The Residence shall develop and implement systems that support and promote safe SAMM, and if applicable, LMA programs. The Medication quality plan shall include but need not be limited to the following components: 1. [...]”)
Corrective action: See IV A (sections of the report)
What AGE reviewed and found (AGE’s words)
- Service and Service Coordination Requirements - Emergency Response
- EOEA reviewed response times and tests of the emergency response system from the calendar years 2022 to 2024 to determine compliance with Service Coordination requirements.
- In the month of December 2022 there were 137 e-call response times over the seven minutes required by the Residence policy.
- In the month of July 2023 there were 32 e-call response times over the 12 minutes required by the Residence policy.
- In the month of August 2024 there were 71 e-call response times over the 15 minutes required by the Residence policy.
- General Requirements for an Assisted Living Residence
- EOEA reviewed the records of six Residents to determine compliance with requirements for Screening and Assessment, Service Plan Development and Service Plan Requirements.
Service Plan Development
- Three records were missing documentation of a Service Plan reassessment required within 30-days after the commencement of residency.
- Quality Assurance and Performance Improvement
- EOEA reviewed documentation to ensure the Residence has established an effective, ongoing quality improvement and assurance program for Service Planning, Resident Safety Assurances and Medication Quality for the calendar years 2022, 2023 and 2024.
Medication administration observation
- EOEA observed one PCA staff providing medication assistance to four Residents and one Nurse providing medication administration to three Residents to ensure the Residence has developed and implemented systems that support and promote safe SAMM and LMA:
SAMM
- One Resident had one pharmacy filled medication bubble pack with a compromised hole punch on one date.
LMA
- One Resident had one pharmacy filled medication bubble pack with a compromised slice on one date.
Summaries are ours and are marked “Summary”; quoted text is AGE’s own, as printed in reports scanned to text (spelling slips are AGE’s or the scan’s), shortened where marked [...]. Rule descriptions come from 651 CMR 12.00 as in force on the report date. AGE’s page for this residence links each report.
What these terms mean
651 CMR 12.09(2): AGE "shall conduct compliance reviews of Assisted Living Residences no less than once every two years. In addition, [AGE] may conduct a compliance review any time it has cause to believe that an Assisted Living Residence is in violation" of the law or its regulations.
651 CMR 12.09(4)(b): a notice of noncompliance "shall describe the noncompliance with particularity, indicate the specific portion of the law(s) or regulation(s) which have been violated, and shall include the corrective action to be taken."
651 CMR 12.09(4)(c) and (d): AGE may require corrective action, including "Ceasing the enrollment of new Residents" or "Reducing the number of Residents served", and may "deny, revoke, suspend, modify or refuse to issue or renew a Certification."
A finding marked repeat is one AGE also cited at an earlier review. AGE does not rate findings by severity in these reports; the action taken is AGE's overall response.
AGE posts these reports on each residence’s mass.gov page and keeps no public index, so older reports may not be listed. Massachusetts posts no complaint results for assisted living. This residence is certified for 57 units; larger residences have more records to review, so read counts with size in mind. Source: Massachusetts Executive Office of Aging & Independence (AGE), Assisted Living Residence certification, residence pages read October 16, 2026. Always visit in person and ask the residence about anything listed here.
License and ownershipActive license
- License type
- Certified Assisted Living Residence with Special Care Residence
- License status
- Active
- Licensed capacity
- 57
- County
- Plymouth County
Source: Massachusetts state licensing records (agency listing), retrieved 2026-09-09. Licensing status is a matter of public record; it is not a quality rating.
Paying with Medicaid and other programsHow Medicaid pays for care in Massachusetts, and other programs
How Medicaid pays for care in Massachusetts
- Group Adult Foster Care (GAFC), a MassHealth program. Most people pay privately. MassHealth (Medicaid) can help through Group Adult Foster Care (GAFC) at residences that accept it, but not all ALRs do. Ask before you sign a residency agreement. (state page)
Ask the community whether it accepts Medicaid.
Location and nearby careNearest hospital 0.7 mi, nursing home 0.2 mi, pharmacy 1.8 mi
- Nearest hospital with an emergency room
- Beth Israel Deaconess Hospital Plymouth, Plymouth. 0.7 miles away, straight line. CMS overall hospital rating: 4 of 5 stars.
- Nearest Medicare nursing home
- Life Care Center of Plymouth, Plymouth. 0.2 miles away, straight line.
- Nearest home health agency office
- Bayada Home Health Care Inc, Plymouth. 1.6 miles away, straight line. Agencies travel to clients, so ask which ones serve this address.
- Nearest pharmacy
- CVS Pharmacy. 1.8 miles away, straight line. From OpenStreetMap, which does not list every pharmacy, so one may be closer.
- Area
- USDA classes ZIP code 02360 as metropolitan (metropolitan core).
- Dialysis within 15 miles
- Fresenius Medical Care Of Plymouth Cordage, Plymouth, 3.3 miles away, straight line (CMS rating 4 of 5 stars)
Fresenius Medical Care Of Wareham, Wareham, 12.1 miles away, straight line (CMS rating 3 of 5 stars) - Hospice
- 23 Medicare hospices tell CMS they serve ZIP code 02360.
Cranberry Hospice, office in Plymouth, 3.3 miles away, straight line (CMS family survey rating 5 of 5 stars)
Sunset Hospice, office in Middleboro, 13.2 miles away, straight line
Hospice Services Of Massachusetts, office in Lakeville, 14.3 miles away, straight line (CMS family survey rating 5 of 5 stars) - Nearest geriatric medicine practice
- Erickson Health Medical Group Of Massachusetts PC, Hingham. 21.9 miles away, straight line. 1 geriatric medicine doctor listed there.
Distances are straight lines from the community, not driving distance. Hospitals, home health, dialysis, hospice and doctors come from CMS provider data (CMS, hospital list updated Jul 22, 2026). Star ratings are CMS’s own.
Emergency and natural hazard riskFEMA overall risk relatively low; outside FEMA's high-risk flood areas
Public hazard maps for this location. Ask the community about its emergency plan, its generator and where residents would go in an evacuation.
- Flood zone
- Outside the high and moderate risk flood areas on FEMA's flood map (Zone X, minimal flood hazard, or not studied). (FEMA flood map)
- FEMA National Risk Index
- Overall: relatively low. By hazard: hurricane relatively moderate, inland flooding relatively moderate, coastal flooding relatively moderate, wildfire very low, tornado very low, heat wave relatively low, earthquake relatively low. These are FEMA’s ratings for the census tract, compared with tracts nationwide. (FEMA, December 2025)
A flood zone describes the map at this point, not the building's elevation. In an emergency, follow the local emergency management agency.
Questions to ask on a tour10 questions picked for this community from its record
Picked for this community from its record. Ask them in person and write down the answers.
- Your published starting price is a base rate. What would the total monthly cost be for my parent's needs?
- How much have prices gone up in each of the last three years?
- How many caregivers work in memory care during the day, the evening and overnight, and for how many residents?
- What dementia training does each caregiver get before working alone, and every year after?
- How do staff respond when a resident is agitated, frightened or tries to leave?
- How many caregivers are on duty during the day and at night?
- What happens if care needs increase? When would someone need to move?
- What fees are charged at move-in?
- How do you tell families about falls, illness or changes?
- How long have the executive director and the head of care been here?
What we checked13 public sources we searched, with dates
Every public source we searched for this community. “Nothing on record” means we found no record that matched it. A record can be missed when a name or address differs.
| Source | Data as of | What we found |
|---|---|---|
| Massachusetts Executive Office of Aging & Independence (AGE), Assisted Living Residence certification inspection records | Oct 16, 2026 | See above |
| U.S. Department of Labor wage and hour cases | Oct 15, 2026 | Nothing on record |
| OSHA workplace safety inspections since 2016 | Oct 15, 2026 | Nothing on record |
| Hurricane evacuation zone maps | Not in a mapped zone | |
| FEMA flood map | See above | |
| USDA wildfire risk | Apr 15, 2026 | Not shown: FEMA rates wildfire risk here very low |
| FEMA National Risk Index | See above | |
| CMS hospitals, home health, dialysis, hospice and doctors; OpenStreetMap pharmacies | See above | |
| HUD Multifamily Properties - Assisted | Jul 6, 2026 | Nothing on record |
| State Veterans Homes (NASVH directory) | Sep 20, 2026 | Nothing on record |
| CMS Hospice - General Information | Aug 19, 2026 | Nothing on record |
| CMS Home Health Care Agencies | May 27, 2026 | Nothing on record |
| The community’s own website | Could not read the site |
Common questionsAnswers to 4 questions families ask
What type of care does Plymouth Crossings provide?
Plymouth Crossings is licensed by the state of Massachusetts for assisted living, memory care in Plymouth, Massachusetts. Its licensed capacity is 57 residents.
Does Lilisity rate Plymouth Crossings?
No. We publish state licensing details for Plymouth Crossings but no score, rating, or ranking. Only communities on the Top Communities list or with a Senior Living Alliance Excellence Award, both based on phone-verified resident and family interviews, are ranked.
How much does Plymouth Crossings cost?
Assisted Living in Massachusetts typically starts at $5,300 to $7,800 a month. Based on 31 communities that publish prices. These are area figures, not this community's price. The starting prices it publishes are in the Prices section on this page.
How do I contact Plymouth Crossings?
Use Plymouth Crossings's website, mass.gov/locations/plymouth-crossings, or visit at 157 South St., Plymouth, MA 02360.
How Lilisity works. The only scores or rankings Lilisity publishes are the Top Communities list and the Excellence Awards, both built from phone-verified resident and family interviews. Communities can pay Lilisity a flat monthly fee to manage their own listing: photos, prices, contact details, and receiving the inquiries families choose to send them. The fee is the same no matter how many families contact them or move in. Senior Living Alliance, which runs Lilisity, offers the same listing to its member communities as part of their membership; members pay SLA for its resident and family interview program. No community pays Lilisity per inquiry, per referral or per move-in. Payment never changes a testimonial, a rating, or the order of search results. The "Nearby Senior Living Alliance communities" box shows member communities only. How we verify testimonials · How we are paid