Assisted Living and Memory Care
Methuen Village at Riverwalk Park
4 Gleason St., Methuen, MA 01844 · Map
Licensed for 91 residents
Methuen Village at Riverwalk Park is a state-licensed assisted living, memory care community in Methuen, Massachusetts. It is licensed for 91 residents. Lilisity publishes no score or ranking for this community; the details below come from the state licensing record.
Prices
This community does not publish its prices.
Area costs
Lilisity’s independent report
What the public record shows
Gathered by Lilisity from state and federal sources. Communities can’t edit this part of the page.
License
Active, 91 residents
Certified Assisted Living Residence with Special Care Residence.
Nearest emergency room
1.2 miles
Holy Family Hospital, rated 2 of 5 stars by CMS.
Side by side with nearby communities
The 4 nearest communities that offer assisted living, by straight-line distance. Prices are starting prices each community publishes; we never show estimates.
| Community | Distance | Licensed capacity | Published starting price | License | Inspection citations |
|---|---|---|---|---|---|
| Methuen Village at Riverwalk Park this community | 91 | Not published | Active | 7 findings in latest review | |
| Marguerite's House | 1.4 mi | 106 | Not published | Active | 4 findings in latest review |
| Grace Morgan House | 1.5 mi | 16 | Not published | Active | 5 findings in latest review |
| The Residence at Salem Woods | 3.7 mi | 100 | Not published | Active | No record |
| Benchmark at North Andover | 3.9 mi | 98 | Not published | Active | No record |
State inspection record7 findings in latest review
- Last compliance review
- March 5, 2025
- Reports on AGE’s page
- 1
- Latest action (as printed)
- Plan of Correction required
- Certified since 2009
Compliance review, March 5, 2025 (AGE’s report)
- Review on site
- March 5, 2025
- Report dated
- March 17, 2025
- Action taken (as printed)
- Plan of Correction required
- Previous action (as printed)
- None
- Certification (as printed)
- 2/27/2023 through 2/27/2025
- Review before this one
- February 7, 2023
- Corrections due by (as printed)
- April 17, 2025
- Findings cited
- 7 4 marked repeat
Summary: AGE cited 7 findings in this report, 4 of them marked as repeat findings from an earlier review. Plan of Correction required (AGE’s action).
Summary of actions, as written: “AGE conducted an on-site Compliance Review on March 5, 2025. Methuen Village at Riverwalk (Residence) will continue to be certified until AGE issues a notice regarding final approval or denial of the application for recertification. Final approval will be granted when the issues discussed below have been clarified or corrected in writing. Methuen Village at Riverwalk March 17, 2025”
- Finding A: General Requirements for an ALR: Emergency Response marked by AGE as a repeat finding
Details
AGE’s finding, as written: “Late e-call response times. Inconsistent monitoring of e-calls.”
Regulation cited, as printed: 651 CMR 12.04(2)(b)(3)(b)
What the cited rule covers (651 CMR 12.00): 651 CMR 12.04(2)(b): Service and Service Coordination Requirements (rule text: “The Sponsor of the Assisted Living Residence shall provide or arrange for the provision of the following services by personnel meeting standards for professional qualifications and training set forth in 651 CMR 12.05, 12.07, and 12.08: 1. [...]”)
Corrective action: See IV A (sections of the report)
- Finding B: General Requirements for an ALR: Special Care marked by AGE as a repeat finding
Details
AGE’s finding, as written: “Issues with physical hazards identified in the Special Care Residence.”
Regulation cited, as printed: 651 CMR 12.04(4)(a)(4)
What the cited rule covers (651 CMR 12.00): 651 CMR 12.04(4)(a): Special Care (rule text: “All Special Care Residences shall be administered in accordance with the following safeguards: 1. [...]”)
Corrective action: See IV A (sections of the report)
- Finding C: General Requirements for an ALR: Screening and Assessment Service Plan Development and Requirements marked by AGE as a repeat finding
Details
AGE’s finding, as written: “Inconsistent with documenting all requirements of Assessments and Service Plans. Missing Bed Rail Assessments.”
Regulation cited, as printed: 651 CMR 12.04(7)(b) 651 CMR 12.04(8)(a)(3)(b) 651 CMR 12.06(5)(a) 651 CMR 12.08(1)(s)
What the cited rule covers (651 CMR 12.00): 651 CMR 12.04(7)(b): Service Plan Development (rule text: “The Service Coordinator or nurse shall review the Resident's initial service plan within 30 days of the commencement of residency and document the review to ensure the Resident's needs and preferences are accurately incorporated therein [...]”); 651 CMR 12.04(8)(a): Service Plan Requirements (rule text: “Each service plan shall be based on a current assessment of the Resident, and indicate the following: 1. The services needed, including the minimum service package provided for a monthly fee and any additional services the Resident needs; [...]”); 651 CMR 12.06(5)(a): Special Care Residence Staffing (rule text: “A Special Care Residence shall have sufficient staff qualified by training and experience awake and on duty at all times to meet the 24-hour per day scheduled and reasonably foreseeable unscheduled needs of all Residents of a Special Care [...]”); 651 CMR 12.08(1)(s): Resident Rights (rule text: “Be free from Restraints;”)
Corrective action: See IV A&B (sections of the report)
- Finding D: General Requirements for an ALR- Service and Service Coordination: Quality Assurance and Performance Improvement marked by AGE as a repeat finding
Details
AGE’s finding, as written: “Missing or incomplete components of the Quality Assurance and Performance Improvement requirements. Unsafe SAMM and LMA.”
Regulation cited, as printed: 651 CMR 12.04(10)(a), (b), (c)(2), (d), (e)
What the cited rule covers (651 CMR 12.00): 651 CMR 12.04(10)(a): Quality Assurance and Performance Improvement › Service Planning (rule text: “The Residence shall review a random sample of Resident assessments, service plans and progress notes at least once each year to ensure that the Residents' service plans have been implemented and meet the Resident's general needs and any [...]”)
Corrective action: See IV A (sections of the report)
- Finding E: Emergency Preparedness Plan and Reporting Requirements: Reporting Resident Specific Emergencies
Details
AGE’s finding, as written: “Late submissions of Resident-specific incidents reports.”
Regulation cited, as printed: 651 CMR 12.04(11)(e)
What the cited rule covers (651 CMR 12.00): 651 CMR 12.04(11)(e): Emergency Preparedness Plan and Reporting Requirements (rule text: “Any report required under 651 CMR 12.04(11)(c) or 12.04(11)(d) shall be filed with the Assisted Living Certification Unit within 24 hours after the occurrence of the incident or accident via EOEA's online filing system. [...]”)
Corrective action: See IV A (sections of the report)
- Finding F: Record Requirements: Correspondence Log
Details
AGE’s finding, as written: “Missing information necessary for the continuity of care.”
Regulation cited, as printed: 651 CMR 12.05(4)
What the cited rule covers (651 CMR 12.00): 651 CMR 12.05(4): Record Requirements (rule text: “The Residence must maintain a staff correspondence log for each 24 hour period that communicates information necessary to maintain the continuity of care for all Residents. The correspondence log must be maintained for no less than 90 days.”)
Corrective action: See IV A (sections of the report)
- Finding G: Training Requirements: Introductory Visits and Review
Details
AGE’s finding, as written: “Inconsistent documentation of Introductory Visits.”
Regulation cited, as printed: 651 CMR 12.07(7)
What the cited rule covers (651 CMR 12.00): 651 CMR 12.07(7): Introductory Visit and Review (rule text: “Prior to or within 48 hours after the provision of Personal Care Services to a Resident, a nurse shall review the Resident's service plan with all relevant personal care workers. [...]”)
Corrective action: See IV A&B (sections of the report)
Specific corrective actions AGE required
- Documentation confirming a completed and current assessment of all Residents using a bed rail or u-bar.
- Documentation confirming current Introductory Visits for all Residents have been completed by an ALR nurse for all PC staff.
What AGE reviewed and found (AGE’s words)
- Service and Service Coordination Requirements- Emergency Response
- AGE reviewed the Personalized Emergency Response procedures developed to provide timely assistance to a Resident in the event of an emergency.
- During the months of December 2023, June 2024 and February 2025, there were 1,167 e-call response times over the eight (8) minute limit.
- Service and Service Coordination- Special Care
- AGE reviewed the Special Care Residence (SCR) operations on the date of the Compliance Review to verify that the SCR is complying with all the required safeguards.
- Age identified deficiencies with operational safeguards related to the risk of potential hazards in the physical environment:
- An unsecured microwave was operational without required safeguards to only allow supervised access.
- A heating element, meant for staff use, was operational in an unsecured SCR cabinet.
- The SCR laundry room door was unsecured.
- General Requirements for an Assisted Living Residence (ALR)-
- AGE reviewed the documentation of ten (10) Resident Records from February 2023 through the date of the Compliance Review to determine compliance with the requirements for Screenings, Assessments and Service Plan Development and Requirements.
Screening and Assessment
- Two (2) records were missing documentation of a service plan reassessment required within 30 days after the commencement of residency.
Service Plan Development and Requirements
- Two (2) records were missing documentation of a service plan review required within 30 days after the commencement of residency.
- Documentation of individualized enrichment activities provided to the residents was missing in three (3) Special Care Residence (SCR) records.
- Three (3) Special Care Residence (SCR) records were missing documentation of how the Residence provides 24 hour awake, onsite staff.
Bed Rail Assessments
- AGE reviewed the Residence records of 17 Residents utilizing bed rails / U-bars or similar devices for the period of 2023 through the date of the Compliance Review to determine compliance with the required assessment by a physical/occupational therapist every six months.
- Documentation of an assessment conducted by a physical/occupational therapist every six months for three (3) Residents noting that the Resident can independently navigate around the bed rail/ U-bar was missing.
- Quality Assurance and Performance Improvement
- AGE reviewed documentation to ensure the Residence has established an effective, ongoing quality improvement and assurance program for Service Planning, Safety Assurances, and Medication Quality from February 7, 2023 through the date of the Compliance Review.
Service Planning
- Documentation of the date the audit was completed, the target date and the staff member responsible for follow-up action was missing for the 2023 and 2024 calendar years reviewed.
Resident Safety Assurances
- Documentation of the review date was missing for the 2023 and 2024 reviews.
- Documentation of the staff members responsible for follow-up action was missing for 2023.
Medication Quality Plan
- AGE reviewed the Residence's quarterly medication documentation audits from February 7, 2023 through the date of the Compliance Review to ensure compliance with SAMM, LMA and Residence policies.
- Documentation of clear findings, the staff member responsible for follow up action and clear outcomes was missing for the second and third quarters of the 2023 calendar year reviewed.
- Documentation of the target date for follow-up action was missing for the second and third quarters of 2023 and for all four quarters of 2024.
Medication administration observation
- AGE observed three (3) Personal Care (PC) staff and one (1) nurse providing medication assistance to nine (9) Residents to ensure the Residence has developed and implemented systems that support and promote safe SAMM / LMA.
SAMM
- Five (5) Resident's family filled medication cassettes were not properly labeled.
- One (1) Resident's medication storage unit was missing a medication that was listed on the current physician ordered medication list.
- One (1) Resident's physician ordered medication list contradicted the administration directions listed on the medication label.
- AGE interviewed one (1) PC staff who stated that she provides topical medication assistance outside the scope of SAMM.
LMA
- The medication storage unit of two (2) Resident's contained medications that did not have a pharmacy label.
- Three (3) Resident's medication storage units contained expired medications.
- AGE observed the nurse did not perform hand hygiene for one Resident's medication pass.
- Reporting Resident-specific Emergencies- Incident Reports
- AGE reviewed the Residence records and incident reports from February 27, 2023, through the date of the Compliance Review to determine whether the Residence complied with the requirement to report qualifying incidents to AGE within 24 hours after the occurrence of the incident or accident.
- The Residence filed 70 incident reports greater than 24 hours after the occurrence of the incident or accident.
- Record Requirements- Correspondence Log
- AGE reviewed documentation of four (4) correspondence logs maintained by the Residence to communicate necessary information to maintain the continuity of care for Residents in both the traditional and SCR areas.
- The information maintained in all the logs reviewed did not consistently document all significant or pertinent information necessary to maintain the continuity of care for all Residents.
- Training Requirements- Introductory Visit and Review
- AGE reviewed the records of seven (7) Residents to determine compliance with the requirements that a nurse reviews the Resident's service plan with all relevant personal care workers within the 48 hours after the provision of service or with any change of condition for the Resident:
- Seven (7) records were without documentation to support that Introductory Visits were consistently conducted with all applicable staff prior to or within 48 hours, at the time of move-in or at the time of change in the Resident's condition.
Summaries are ours and are marked “Summary”; quoted text is AGE’s own, as printed in reports scanned to text (spelling slips are AGE’s or the scan’s), shortened where marked [...]. Rule descriptions come from 651 CMR 12.00 as in force on the report date. AGE’s page for this residence links each report.
What these terms mean
651 CMR 12.09(2): AGE "shall conduct compliance reviews of Assisted Living Residences no less than once every two years. In addition, [AGE] may conduct a compliance review any time it has cause to believe that an Assisted Living Residence is in violation" of the law or its regulations.
651 CMR 12.09(4)(b): a notice of noncompliance "shall describe the noncompliance with particularity, indicate the specific portion of the law(s) or regulation(s) which have been violated, and shall include the corrective action to be taken."
651 CMR 12.09(4)(c) and (d): AGE may require corrective action, including "Ceasing the enrollment of new Residents" or "Reducing the number of Residents served", and may "deny, revoke, suspend, modify or refuse to issue or renew a Certification."
A finding marked repeat is one AGE also cited at an earlier review. AGE does not rate findings by severity in these reports; the action taken is AGE's overall response.
AGE posts these reports on each residence’s mass.gov page and keeps no public index, so older reports may not be listed. Massachusetts posts no complaint results for assisted living. This residence is certified for 91 units; larger residences have more records to review, so read counts with size in mind. Source: Massachusetts Executive Office of Aging & Independence (AGE), Assisted Living Residence certification, residence pages read October 16, 2026. Always visit in person and ask the residence about anything listed here.
License and ownershipActive license
- License type
- Certified Assisted Living Residence with Special Care Residence
- License status
- Active
- Licensed capacity
- 91
- County
- Essex County
Source: Massachusetts state licensing records (agency listing), retrieved 2026-09-09. Licensing status is a matter of public record; it is not a quality rating.
Paying with Medicaid and other programsHow Medicaid pays for care in Massachusetts, and other programs
How Medicaid pays for care in Massachusetts
- Group Adult Foster Care (GAFC), a MassHealth program. Most people pay privately. MassHealth (Medicaid) can help through Group Adult Foster Care (GAFC) at residences that accept it, but not all ALRs do. Ask before you sign a residency agreement. (state page)
Ask the community whether it accepts Medicaid.
Location and nearby careNearest hospital 1.2 mi, nursing home 0.4 mi, pharmacy 1.4 mi
- Nearest hospital with an emergency room
- Holy Family Hospital, Methuen. 1.2 miles away, straight line. CMS overall hospital rating: 2 of 5 stars.
- Nearest Medicare nursing home
- Nevins Nursing & Rehabilitation Center, Methuen. 0.4 miles away, straight line.
- Nearest home health agency office
- Precision Homecare LLC, Methuen. 0.2 miles away, straight line. Agencies travel to clients, so ask which ones serve this address.
- Nearest pharmacy
- CVS Pharmacy. 1.4 miles away, straight line. From OpenStreetMap, which does not list every pharmacy, so one may be closer.
- Area
- USDA classes ZIP code 01844 as metropolitan (metropolitan core).
- Dialysis within 15 miles
- Fresenius Medical Care Merrimack Valley, Methuen, 1.8 miles away, straight line (has a shift starting after 5 pm; CMS rating 4 of 5 stars)
Davita North Andover Renal At Home, North Andover, 3.1 miles away, straight line (CMS rating 5 of 5 stars)
Fresenius Medical Care Of Methuen, Methuen, 3.4 miles away, straight line (has a shift starting after 5 pm; CMS rating 5 of 5 stars) - Hospice
- 16 Medicare hospices tell CMS they serve ZIP code 01844.
Compassus - Southern Massachusetts, office in North Andover, 6.1 miles away, straight line (CMS family survey rating 3 of 5 stars)
Harborside Hospice Of Massachusetts, LLC, office in Haverhill, 6.2 miles away, straight line (CMS family survey rating 3 of 5 stars)
Tufts Medicine Care At Home, office in Lowell, 8.1 miles away, straight line (CMS family survey rating 3 of 5 stars) - Nearest geriatric medicine practice
- The Commonwealth Of Massachusetts, Tewksbury. 8.1 miles away, straight line. 1 geriatric medicine doctor listed there.
Distances are straight lines from the community, not driving distance. Hospitals, home health, dialysis, hospice and doctors come from CMS provider data (CMS, hospital list updated Jul 22, 2026). Star ratings are CMS’s own.
Emergency and natural hazard riskFEMA overall risk relatively low; outside FEMA's high-risk flood areas
Public hazard maps for this location. Ask the community about its emergency plan, its generator and where residents would go in an evacuation.
- Flood zone
- Outside the high and moderate risk flood areas on FEMA's flood map (Zone X, minimal flood hazard, or not studied). (FEMA flood map)
- FEMA National Risk Index
- Overall: relatively low. By hazard: hurricane relatively low, inland flooding relatively moderate, wildfire very low, tornado relatively moderate, heat wave relatively low, earthquake relatively moderate. These are FEMA’s ratings for the census tract, compared with tracts nationwide. (FEMA, December 2025)
A flood zone describes the map at this point, not the building's elevation. In an emergency, follow the local emergency management agency.
Questions to ask on a tour10 questions picked for this community from its record
Picked for this community from its record. Ask them in person and write down the answers.
- The state recorded a finding in March 2025. What was it, and how was it fixed?
- What does the base rate include, and when did rates last go up?
- How many caregivers work in memory care during the day, the evening and overnight, and for how many residents?
- What dementia training does each caregiver get before working alone, and every year after?
- How do staff respond when a resident is agitated, frightened or tries to leave?
- How many caregivers are on duty during the day and at night?
- What happens if care needs increase? When would someone need to move?
- What fees are charged at move-in?
- How do you tell families about falls, illness or changes?
- How long have the executive director and the head of care been here?
What we checked13 public sources we searched, with dates
Every public source we searched for this community. “Nothing on record” means we found no record that matched it. A record can be missed when a name or address differs.
| Source | Data as of | What we found |
|---|---|---|
| Massachusetts Executive Office of Aging & Independence (AGE), Assisted Living Residence certification inspection records | Oct 16, 2026 | See above |
| U.S. Department of Labor wage and hour cases | Oct 15, 2026 | Nothing on record |
| OSHA workplace safety inspections since 2016 | Oct 15, 2026 | Nothing on record |
| Hurricane evacuation zone maps | Not in a mapped zone | |
| FEMA flood map | See above | |
| USDA wildfire risk | Apr 15, 2026 | Not shown: FEMA rates wildfire risk here very low |
| FEMA National Risk Index | See above | |
| CMS hospitals, home health, dialysis, hospice and doctors; OpenStreetMap pharmacies | See above | |
| HUD Multifamily Properties - Assisted | Jul 6, 2026 | Nothing on record |
| State Veterans Homes (NASVH directory) | Sep 20, 2026 | Nothing on record |
| CMS Hospice - General Information | Aug 19, 2026 | Nothing on record |
| CMS Home Health Care Agencies | May 27, 2026 | Nothing on record |
| The community’s own website | Could not read the site |
Common questionsAnswers to 4 questions families ask
What type of care does Methuen Village at Riverwalk Park provide?
Methuen Village at Riverwalk Park is licensed by the state of Massachusetts for assisted living, memory care in Methuen, Massachusetts. Its licensed capacity is 91 residents.
Does Lilisity rate Methuen Village at Riverwalk Park?
No. We publish state licensing details for Methuen Village at Riverwalk Park but no score, rating, or ranking. Only communities on the Top Communities list or with a Senior Living Alliance Excellence Award, both based on phone-verified resident and family interviews, are ranked.
How much does Methuen Village at Riverwalk Park cost?
Assisted Living in Massachusetts typically starts at $5,300 to $7,800 a month. Based on 31 communities that publish prices. These are area figures, not this community's price. Methuen Village at Riverwalk Park does not publish its prices.
How do I contact Methuen Village at Riverwalk Park?
Use Methuen Village at Riverwalk Park's website, mass.gov/locations/methuen-village-at-riverwalk-park, or visit at 4 Gleason St., Methuen, MA 01844.
How Lilisity works. The only scores or rankings Lilisity publishes are the Top Communities list and the Excellence Awards, both built from phone-verified resident and family interviews. Communities can pay Lilisity a flat monthly fee to manage their own listing: photos, prices, contact details, and receiving the inquiries families choose to send them. The fee is the same no matter how many families contact them or move in. Senior Living Alliance, which runs Lilisity, offers the same listing to its member communities as part of their membership; members pay SLA for its resident and family interview program. No community pays Lilisity per inquiry, per referral or per move-in. Payment never changes a testimonial, a rating, or the order of search results. The "Nearby Senior Living Alliance communities" box shows member communities only. How we verify testimonials · How we are paid