Assisted Living
John Bertram House
29 N Washington Square, Salem, MA 01970 · Map
Licensed for 25 residents
John Bertram House is a state-licensed assisted living community in Salem, Massachusetts. It is licensed for 25 residents. Lilisity publishes no score or ranking for this community; the details below come from the state licensing record.
Prices
This community does not publish its prices.
Area costs
Lilisity’s independent report
What the public record shows
Gathered by Lilisity from state and federal sources. Communities can’t edit this part of the page.
License
Active, 25 residents
Certified Assisted Living Residence.
Nearest emergency room
1.2 miles
North Shore Medical Center -, rated 5 of 5 stars by CMS.
Side by side with nearby communities
The 4 nearest communities that offer assisted living, by straight-line distance. Prices are starting prices each community publishes; we never show estimates.
| Community | Distance | Licensed capacity | Published starting price | License | Inspection citations |
|---|---|---|---|---|---|
| John Bertram House this community | 25 | Not published | Active | 4 findings in latest review | |
| Sunrise of Gardner Park | 1.7 mi | 55 | $6,400/mo | Active | 3 findings in latest review |
| The Current Beverly | 1.8 mi | 98 | Not published | Active | No record |
| The Mariner Marblehead | 2.4 mi | 87 | Not published | Active | No record |
| Brightview Danvers | 2.6 mi | 79 | Not published | Active | 8 findings in latest review |
State inspection record4 findings in latest review
- Last compliance review
- May 19, 2026
- Reports on AGE’s page
- 1
- Latest action (as printed)
- Plan of Correction
- Certified since 1996
Compliance review, May 19, 2026 (AGE’s report)
- Review on site
- May 19, 2026
- Report dated
- May 29, 2026
- Action taken (as printed)
- Plan of Correction
- Previous action (as printed)
- None
- Certification (as printed)
- Deemed Certified since 3/28/2026
- Review before this one
- February 29, 2024
- Corrections due by (as printed)
- June 29, 2026
- Findings cited
- 4 1 marked repeat
Summary: AGE cited 4 findings in this report, 1 of them marked as repeat findings from an earlier review. Plan of Correction (AGE’s action).
Summary of actions, as written: “AGE conducted an on-site Compliance Review on May 19, 2026. Unless otherwise stated in this Report, the documentation reviewed was for the period 2/6/2024 – 5/19/2026, John Bertram House (Residence) will remain certified pending AGE's issuance of a final determination approving or denying the application for recertification. Final approval will be granted upon receipt and acceptance of written clarification or correction of the issues identified herein.”
- Finding A: General Requirements for an ALR: Emergency Response marked by AGE as a repeat finding
Details
AGE’s finding, as written: “Delayed e-call response time not compliant with Residence policy.”
Regulation cited, as printed: 651 CMR 12.04(2)(3)
What the cited rule covers (651 CMR 12.00): 651 CMR 12.04(2): Service and Service Coordination Requirements
Corrective action: See IV A (sections of the report)
- Finding B: Emergency Preparedness Plan and Reporting Requirements: Reporting Resident-specific Emergencies
Details
AGE’s finding, as written: “Late submissions of Resident-specific incidents reports.”
Regulation cited, as printed: 651 CMR 12.04(11)(e)
What the cited rule covers (651 CMR 12.00): 651 CMR 12.04(11)(e): Emergency Preparedness Plan and Reporting Requirements (rule text: “Any report required under 651 CMR 12.04(11)(c) or 12.04(11)(d) shall be filed with the Assisted Living Certification Unit within 24 hours after the occurrence of the incident or accident via EOEA's online filing system. [...]”)
Corrective action: See IV A (sections of the report)
- Finding C: General Requirements for an ALR: Controlled Substances (CS)
Details
AGE’s finding, as written: “Inconsistent CS count procedures.”
Regulation cited, as printed: 651 CMR 12.04(14)(b)
What the cited rule covers (651 CMR 12.00): 651 CMR 12.04(14)(b): Controlled Substances (rule text: “safeguards for the storage and disposal of all controlled substances that have been prescribed for Residents participating in SAMM and LMA.”)
Corrective action: See IV A (sections of the report)
- Finding D: Resident Rights and Disclosures: Resident Disclosures
Details
AGE’s finding, as written: “Missing Full Disclosure of Rights and Services.”
Regulation cited, as printed: 651 CMR 12.08
What the cited rule covers (651 CMR 12.00): 651 CMR 12.08: Resident Rights and Required Disclosures
Corrective action: See IV A (sections of the report)
What AGE reviewed and found (AGE’s words)
A. Service and Service Coordination Requirements- Emergency Response
- AGE reviewed the Personalized Emergency Response procedures developed to provide timely assistance to a Resident in the event of an emergency needs situation.
- In the period reviewed there were seven e-call response times over the 10 minutes required by Residence policy.
B. Emergency Preparedness Plan and Reporting Requirements - Incident Reports
- AGE reviewed the Residence records and incident reports to determine whether the Residence complied with the requirement to report qualifying incidents to AGE within 24 hours after the occurrence of the incident or accident.
- The Residence filed 10 incident reports greater than 24 hours after the occurrence of the incident or accident.
C. Controlled Substances
- AGE reviewed the Controlled Substance (CS) policy and procedure for Residents who participate in SAMM.
- Documentation of CS count procedure by staff was inconsistent.
D. Resident Rights and Disclosures- Resident Disclosures
- AGE reviewed five Resident records to determine compliance with record requirements.
- A Disclosure of Rights and Services was missing in five records.
A specific plan of what will be or has been done to correct each of the cited in Section II above;
- Provide a description of what will be done to prevent the recurrence of each of the issues(s) identified in Section II to ensure the problem does not recur;
Identify the designation of the individual(s) who will be responsible for monitoring the correction; and,
- The date by which each correction will be achieved.
V. NEXT STEPS:
- In accordance with 651 CMR 12.09(4)(g), you are required to respond in writing to AGE within 10 days after receiving this notice indicating your agreement or disagreement with the findings. If you agree with the findings, please submit in writing to AGE all required information/corrections by June 29, 2026.
- If you disagree with the findings, you may request an informal review pursuant to 651 CMR 12.10(1) by submitting your request using certified mail, return receipt requested, together with a detailed written rebuttal of the findings within 10 days of your receipt of this letter.
The Assisted Living Certification and Compliance Unit
- CC: John Bertram House, Inc.
Salem, MA 01970
- for internal use only: 002 ☐ 003 ☒ 004 ☐ 005 ☐
Summaries are ours and are marked “Summary”; quoted text is AGE’s own, as printed in reports scanned to text (spelling slips are AGE’s or the scan’s), shortened where marked [...]. Rule descriptions come from 651 CMR 12.00 as in force on the report date. AGE’s page for this residence links each report.
What these terms mean
651 CMR 12.09(2): AGE "shall conduct compliance reviews of Assisted Living Residences no less than once every two years. In addition, [AGE] may conduct a compliance review any time it has cause to believe that an Assisted Living Residence is in violation" of the law or its regulations.
651 CMR 12.09(4)(b): a notice of noncompliance "shall describe the noncompliance with particularity, indicate the specific portion of the law(s) or regulation(s) which have been violated, and shall include the corrective action to be taken."
651 CMR 12.09(4)(c) and (d): AGE may require corrective action, including "Ceasing the enrollment of new Residents" or "Reducing the number of Residents served", and may "deny, revoke, suspend, modify or refuse to issue or renew a Certification."
A finding marked repeat is one AGE also cited at an earlier review. AGE does not rate findings by severity in these reports; the action taken is AGE's overall response.
AGE posts these reports on each residence’s mass.gov page and keeps no public index, so older reports may not be listed. Massachusetts posts no complaint results for assisted living. This residence is certified for 25 units; larger residences have more records to review, so read counts with size in mind. Source: Massachusetts Executive Office of Aging & Independence (AGE), Assisted Living Residence certification, residence pages read October 16, 2026. Always visit in person and ask the residence about anything listed here.
License and ownershipActive license
- License type
- Certified Assisted Living Residence
- License status
- Active
- Licensed capacity
- 25
- County
- Essex County
Source: Massachusetts state licensing records (agency listing), retrieved 2026-09-09. Licensing status is a matter of public record; it is not a quality rating.
Paying with Medicaid and other programsHow Medicaid pays for care in Massachusetts, and other programs
How Medicaid pays for care in Massachusetts
- Group Adult Foster Care (GAFC), a MassHealth program. Most people pay privately. MassHealth (Medicaid) can help through Group Adult Foster Care (GAFC) at residences that accept it, but not all ALRs do. Ask before you sign a residency agreement. (state page)
Ask the community whether it accepts Medicaid.
Location and nearby careNearest hospital 1.2 mi, nursing home 2.1 mi, pharmacy 0.3 mi
- Nearest hospital with an emergency room
- North Shore Medical Center -, Salem. 1.2 miles away, straight line. CMS overall hospital rating: 5 of 5 stars.
- Nearest Medicare nursing home
- New England Homes for the Deaf, INC, Danvers. 2.1 miles away, straight line.
- Nearest home health agency office
- Medpro Home Care Solutions LLC, Salem. 0.5 miles away, straight line. Agencies travel to clients, so ask which ones serve this address.
- Nearest pharmacy
- CVS Pharmacy. 0.3 miles away, straight line. From OpenStreetMap, which does not list every pharmacy, so one may be closer.
- Area
- USDA classes ZIP code 01970 as metropolitan (metropolitan core).
- Dialysis within 15 miles
- Davita Salem Northeast Dialysis, Salem, 1.9 miles away, straight line (CMS rating 4 of 5 stars)
Fmc Peabody Dialysis Center, Peabody, 3.5 miles away, straight line (CMS rating 5 of 5 stars)
Fmc North Shore Regional Dialysis Center, Beverly, 3.7 miles away, straight line (CMS rating 5 of 5 stars) - Hospice
- 13 Medicare hospices tell CMS they serve ZIP code 01970.
Care Dimensions, Inc, office in Danvers, 3.5 miles away, straight line (CMS family survey rating 3 of 5 stars)
All Care Hospice Inc, office in Lynn, 5.2 miles away, straight line (CMS family survey rating 4 of 5 stars)
Beth Israel Lahey Health At Home, office in Danvers, 5.7 miles away, straight line (CMS family survey rating 3 of 5 stars) - Nearest geriatric medicine practice
- Mass General Brigham Medical Group Northern Massachusetts Inc, Danvers. 2.7 miles away, straight line. 1 geriatric medicine doctor listed there.
Distances are straight lines from the community, not driving distance. Hospitals, home health, dialysis, hospice and doctors come from CMS provider data (CMS, hospital list updated Jul 22, 2026). Star ratings are CMS’s own.
Emergency and natural hazard riskFEMA overall risk very low; outside FEMA's high-risk flood areas; in a hurricane evacuation zone
Public hazard maps for this location. Ask the community about its emergency plan, its generator and where residents would go in an evacuation.
- Hurricane evacuation zone
- Zone B on the Massachusetts hurricane evacuation zones. (Massachusetts Emergency Management Agency (via MassGIS), map updated May 22, 2026)
- Flood zone
- Outside the high and moderate risk flood areas on FEMA's flood map (Zone X, minimal flood hazard, or not studied). (FEMA flood map)
- FEMA National Risk Index
- Overall: very low. By hazard: hurricane relatively low, inland flooding very low, coastal flooding relatively moderate, wildfire very low, tornado relatively low, heat wave very low, earthquake relatively low. These are FEMA’s ratings for the census tract, compared with tracts nationwide. (FEMA, December 2025)
A flood zone describes the map at this point, not the building's elevation. In an emergency, follow the local emergency management agency.
Questions to ask on a tour10 questions picked for this community from its record
Picked for this community from its record. Ask them in person and write down the answers.
- The state recorded a finding in May 2026. What was it, and how was it fixed?
- This address is in a hurricane evacuation zone. Where do residents go in an evacuation, and how do you move them?
- What does the base rate include, and when did rates last go up?
- How many caregivers are on duty during the day and at night?
- What happens if care needs increase? When would someone need to move?
- What fees are charged at move-in?
- How do you tell families about falls, illness or changes?
- How long have the executive director and the head of care been here?
- Who gives medications, and what training do they have?
- For what reasons can a resident be asked to leave?
What we checked13 public sources we searched, with dates
Every public source we searched for this community. “Nothing on record” means we found no record that matched it. A record can be missed when a name or address differs.
| Source | Data as of | What we found |
|---|---|---|
| Massachusetts Executive Office of Aging & Independence (AGE), Assisted Living Residence certification inspection records | Oct 16, 2026 | See above |
| U.S. Department of Labor wage and hour cases | Oct 15, 2026 | Nothing on record |
| OSHA workplace safety inspections since 2016 | Oct 15, 2026 | Nothing on record |
| Hurricane evacuation zone maps | See above | |
| FEMA flood map | See above | |
| USDA wildfire risk | Apr 15, 2026 | Not shown: FEMA rates wildfire risk here very low |
| FEMA National Risk Index | See above | |
| CMS hospitals, home health, dialysis, hospice and doctors; OpenStreetMap pharmacies | See above | |
| HUD Multifamily Properties - Assisted | Jul 6, 2026 | Nothing on record |
| State Veterans Homes (NASVH directory) | Sep 20, 2026 | Nothing on record |
| CMS Hospice - General Information | Aug 19, 2026 | Nothing on record |
| CMS Home Health Care Agencies | May 27, 2026 | Nothing on record |
| The community’s own website | Could not read the site |
Common questionsAnswers to 4 questions families ask
What type of care does John Bertram House provide?
John Bertram House is licensed by the state of Massachusetts for assisted living in Salem, Massachusetts. Its licensed capacity is 25 residents.
Does Lilisity rate John Bertram House?
No. We publish state licensing details for John Bertram House but no score, rating, or ranking. Only communities on the Top Communities list or with a Senior Living Alliance Excellence Award, both based on phone-verified resident and family interviews, are ranked.
How much does John Bertram House cost?
Assisted Living in Massachusetts typically starts at $5,300 to $7,800 a month. Based on 31 communities that publish prices. These are area figures, not this community's price. John Bertram House does not publish its prices.
How do I contact John Bertram House?
Use John Bertram House's website, mass.gov/locations/john-bertram-house, or visit at 29 N Washington Square, Salem, MA 01970.
How Lilisity works. The only scores or rankings Lilisity publishes are the Top Communities list and the Excellence Awards, both built from phone-verified resident and family interviews. Communities can pay Lilisity a flat monthly fee to manage their own listing: photos, prices, contact details, and receiving the inquiries families choose to send them. The fee is the same no matter how many families contact them or move in. Senior Living Alliance, which runs Lilisity, offers the same listing to its member communities as part of their membership; members pay SLA for its resident and family interview program. No community pays Lilisity per inquiry, per referral or per move-in. Payment never changes a testimonial, a rating, or the order of search results. The "Nearby Senior Living Alliance communities" box shows member communities only. How we verify testimonials · How we are paid