Assisted Living
Christopher Heights of Webster
338 Thompson Road, Webster, MA 01570 · Map
Licensed for 83 residents
Christopher Heights of Webster is a state-licensed assisted living community in Webster, Massachusetts. It is licensed for 83 residents. Lilisity publishes no score or ranking for this community; the details below come from the state licensing record.
Prices
This community does not publish its prices.
Area costs
Lilisity’s independent report
What the public record shows
Gathered by Lilisity from state and federal sources. Communities can’t edit this part of the page.
License
Active, 83 residents
Certified Assisted Living Residence.
Nearest emergency room
9.0 miles
Day Kimball Hospital, rated 2 of 5 stars by CMS.
Side by side with nearby communities
The 4 nearest communities that offer assisted living, by straight-line distance. Prices are starting prices each community publishes; we never show estimates.
| Community | Distance | Licensed capacity | Published starting price | License | Inspection citations |
|---|---|---|---|---|---|
| Christopher Heights of Webster this community | 83 | Not published | Active | 5 findings in latest review | |
| Fieldstone at The Overlook | 9.9 mi | 14 | Not published | Active | No record |
| Brookdale Eddy Pond West | 10.9 mi | 103 | $6,650/mo | Active | No record |
| Brookdale Eddy Pond East | 10.9 mi | 80 | Not published | Active | 2 findings in latest review |
| The Residence at AdviniaCare Northbridge | 13.5 mi | 26 | Not published | Active | 7 findings in latest review |
State inspection record5 findings in latest review
- Last compliance review
- August 6, 2025
- Reports on AGE’s page
- 1
- Latest action (as printed)
- Plan of Correction required
- Certified since 1999
Compliance review, August 6, 2025 (AGE’s report)
- Review on site
- August 6, 2025
- Report dated
- August 7, 2025
- Action taken (as printed)
- Plan of Correction required
- Previous action (as printed)
- N/A
- Certification (as printed)
- Deemed certified since 7/28/25
- Review before this one
- June 8, 2023
- Corrections due by (as printed)
- September 7, 2025
- Findings cited
- 5 2 marked repeat
Summary: AGE cited 5 findings in this report, 2 of them marked as repeat findings from an earlier review. Plan of Correction required (AGE’s action).
Summary of actions, as written: “AGE conducted an on-site Compliance Review on August 6, 2025. Christopher Heights of Webster (Residence) will continue to be certified until AGE issues a notice regarding final approval or denial of the application for recertification. Final approval will be granted when the issues discussed below have been clarified or corrected in writing. Christopher Heights of Webster August 7, 2025”
- Finding A: General Requirements for an ALR: Emergency Response marked by AGE as a repeat finding
Details
AGE’s finding, as written: “Late e-call response times.”
Regulation cited, as printed: 651 CMR 12.04(2)(b)(3)(b)
What the cited rule covers (651 CMR 12.00): 651 CMR 12.04(2)(b): Service and Service Coordination Requirements (rule text: “The Sponsor of the Assisted Living Residence shall provide or arrange for the provision of the following services by personnel meeting standards for professional qualifications and training set forth in 651 CMR 12.05, 12.07, and 12.08: 1. [...]”)
Corrective action: See IV A (sections of the report)
- Finding B: General Requirements for an ALR: Screening and Assessment
Details
AGE’s finding, as written: “Missing Bed Rail Assessments.”
Regulation cited, as printed: 651 CMR 12.08(1)(s)
What the cited rule covers (651 CMR 12.00): 651 CMR 12.08(1)(s): Resident Rights (rule text: “Be free from Restraints;”)
Corrective action: See IV A&B (sections of the report)
- Finding C: General Requirements for an ALR- Service and Service Coordination: Quality Assurance and Performance Improvement (QAPI)
Details
AGE’s finding, as written: “Missing or incomplete components of the Quality Assurance and Performance Improvement requirements.”
Regulation cited, as printed: 651 CMR 12.04(10)(c), (d), (e)
What the cited rule covers (651 CMR 12.00): 651 CMR 12.04(10)(c): Quality Assurance and Performance Improvement › Medication Quality Plan (rule text: “The Residence shall develop and implement systems that support and promote safe SAMM, and if applicable, LMA programs. The Medication quality plan shall include but need not be limited to the following components: 1. [...]”)
Corrective action: See IV A&B (sections of the report)
- Finding D: Emergency Preparedness Plan and Reporting Requirements: Reporting Resident Specific Emergencies marked by AGE as a repeat finding
Details
AGE’s finding, as written: “Late submissions of Resident-specific incidents reports.”
Regulation cited, as printed: 651 CMR 12.04(11)(a)(4), (e)
What the cited rule covers (651 CMR 12.00): 651 CMR 12.04(11)(a): Emergency Preparedness Plan and Reporting Requirements › Plan Requirements (rule text: “1. The plan and any changes to the plan, which shall be developed in conjunction with local and state emergency planners, must include the following elements: a. [...]”)
Corrective action: See IV A (sections of the report)
- Finding E: General Requirements for an ALR: Controlled Substances (CS)
Details
AGE’s finding, as written: “Missing safeguards for the storage of CS medications.”
Regulation cited, as printed: 651 CMR 12.04(14)(b)
What the cited rule covers (651 CMR 12.00): 651 CMR 12.04(14)(b): Controlled Substances (rule text: “safeguards for the storage and disposal of all controlled substances that have been prescribed for Residents participating in SAMM and LMA.”)
Corrective action: See IV A (sections of the report)
Specific corrective actions AGE required
- Documentation confirming a completed and current assessment of all Residents using a bed rail or u-bar.
- Documentation confirming a completed quarterly Medication Quality Plan Audit.
What AGE reviewed and found (AGE’s words)
- Service and Service Coordination Requirements- Emergency Response
- AGE reviewed the Personalized Emergency Response procedures developed to provide timely assistance to a Resident in the event of an emergency.
- During the months of December 2023, April 2024 and July 2025, there were 104 e-call response times over the 8-minute limit.
- Bed Rail Assessments
- AGE reviewed the Residence records of 10 Residents utilizing bed rails / U-bars or similar devices for the period of 2023 through the date of the Compliance Review to determine compliance with the required assessment by a physical/occupational therapist every six months.
- Two records were missing documentation of a current assessment noting that the Resident can independently navigate around a bed rail/ U-bar.
- Quality Assurance and Performance Improvement
- AGE reviewed documentation to ensure the Residence has established an effective, ongoing quality improvement and assurance program for Service Planning, Safety Assurances, and Medication Quality from June 8, 2023, through the date of the Compliance Review.
Medication Quality Plan
- AGE reviewed the Residence's quarterly medication documentation audits from June 8, 2023, through the date of the Compliance Review to ensure compliance with SAMM , LMA and Residence policies.
- Documentation of a Medication Quality Plan Review was missing for the second quarter of the 2025 calendar year reviewed.
- Reporting Resident-specific Emergencies- Incident Reports
- AGE reviewed the Residence records and incident reports from June 8, 2023 through the date of the Compliance Review to determine whether the Residence complied with the requirement to report qualifying incidents to AGE within 24 hours after the occurrence of the incident or accident.
- The Residence filed 10 incident reports greater than 24 hours after the occurrence of the incident or accident.
- Controlled Substances
- AGE reviewed the Controlled Substance (CS) policy and procedure for Residents who participate in SAMM and LMA.
- AGE observed three pharmacy filled CS medication blister packs were missing the package label.
Summaries are ours and are marked “Summary”; quoted text is AGE’s own, as printed in reports scanned to text (spelling slips are AGE’s or the scan’s), shortened where marked [...]. Rule descriptions come from 651 CMR 12.00 as in force on the report date. AGE’s page for this residence links each report.
What these terms mean
651 CMR 12.09(2): AGE "shall conduct compliance reviews of Assisted Living Residences no less than once every two years. In addition, [AGE] may conduct a compliance review any time it has cause to believe that an Assisted Living Residence is in violation" of the law or its regulations.
651 CMR 12.09(4)(b): a notice of noncompliance "shall describe the noncompliance with particularity, indicate the specific portion of the law(s) or regulation(s) which have been violated, and shall include the corrective action to be taken."
651 CMR 12.09(4)(c) and (d): AGE may require corrective action, including "Ceasing the enrollment of new Residents" or "Reducing the number of Residents served", and may "deny, revoke, suspend, modify or refuse to issue or renew a Certification."
A finding marked repeat is one AGE also cited at an earlier review. AGE does not rate findings by severity in these reports; the action taken is AGE's overall response.
AGE posts these reports on each residence’s mass.gov page and keeps no public index, so older reports may not be listed. Massachusetts posts no complaint results for assisted living. This residence is certified for 83 units; larger residences have more records to review, so read counts with size in mind. Source: Massachusetts Executive Office of Aging & Independence (AGE), Assisted Living Residence certification, residence pages read October 16, 2026. Always visit in person and ask the residence about anything listed here.
License and ownershipActive license
- License type
- Certified Assisted Living Residence
- License status
- Active
- Licensed capacity
- 83
- County
- Worcester County
Source: Massachusetts state licensing records (agency listing), retrieved 2026-09-09. Licensing status is a matter of public record; it is not a quality rating.
Paying with Medicaid and other programsHow Medicaid pays for care in Massachusetts, and other programs
How Medicaid pays for care in Massachusetts
- Group Adult Foster Care (GAFC), a MassHealth program. Most people pay privately. MassHealth (Medicaid) can help through Group Adult Foster Care (GAFC) at residences that accept it, but not all ALRs do. Ask before you sign a residency agreement. (state page)
Ask the community whether it accepts Medicaid.
Location and nearby careNearest hospital 9.0 mi, nursing home 1.8 mi, pharmacy 7.3 mi
- Nearest hospital with an emergency room
- Day Kimball Hospital, Putnam. 9.0 miles away, straight line. CMS overall hospital rating: 2 of 5 stars.
- Nearest Medicare nursing home
- Lanessa Extended Care, Webster. 1.8 miles away, straight line.
- Nearest home health agency office
- Day Kimball Healthcare, North Grosvenordale. 5.2 miles away, straight line. Agencies travel to clients, so ask which ones serve this address.
- Nearest pharmacy
- CVS Pharmacy. 7.3 miles away, straight line. From OpenStreetMap, which does not list every pharmacy, so one may be closer.
- Area
- USDA classes ZIP code 01570 as metropolitan (metropolitan core).
- Dialysis within 15 miles
- Fmc South County Dialysis Center, Webster, 0.0 miles away, straight line (CMS rating 5 of 5 stars)
Fresenius Kidney Care-Oxford, Sutton, 8.8 miles away, straight line (CMS rating 5 of 5 stars)
Ara Auburn Dialysis Center, Auburn, 10.7 miles away, straight line (CMS rating 5 of 5 stars) - Hospice
- 14 Medicare hospices tell CMS they serve ZIP code 01570.
Overlook Hospice Services, office in Charlton, 9.9 miles away, straight line (CMS family survey rating 4 of 5 stars)
Compassus - Greater Western Massachusetts, office in Auburn, 10.9 miles away, straight line
Ascend Hospice, office in Worcester, 17.5 miles away, straight line (CMS family survey rating 3 of 5 stars) - Nearest geriatric medicine practice
- Joseph Botta Md And Associates LLC, Putnam. 8.5 miles away, straight line. 1 geriatric medicine doctor listed there.
Distances are straight lines from the community, not driving distance. Hospitals, home health, dialysis, hospice and doctors come from CMS provider data (CMS, hospital list updated Jul 22, 2026). Star ratings are CMS’s own.
Emergency and natural hazard riskFEMA overall risk relatively moderate; outside FEMA's high-risk flood areas
Public hazard maps for this location. Ask the community about its emergency plan, its generator and where residents would go in an evacuation.
- Flood zone
- Outside the high and moderate risk flood areas on FEMA's flood map (Zone X, minimal flood hazard, or not studied). (FEMA flood map)
- FEMA National Risk Index
- Overall: relatively moderate. By hazard: hurricane relatively moderate, inland flooding relatively moderate, wildfire very low, tornado relatively low, heat wave relatively low, earthquake relatively low. These are FEMA’s ratings for the census tract, compared with tracts nationwide. (FEMA, December 2025)
A flood zone describes the map at this point, not the building's elevation. In an emergency, follow the local emergency management agency.
Questions to ask on a tour10 questions picked for this community from its record
Picked for this community from its record. Ask them in person and write down the answers.
- The state recorded a finding in August 2025. What was it, and how was it fixed?
- What does the base rate include, and when did rates last go up?
- How many caregivers are on duty during the day and at night?
- What happens if care needs increase? When would someone need to move?
- What fees are charged at move-in?
- How do you tell families about falls, illness or changes?
- How long have the executive director and the head of care been here?
- Who gives medications, and what training do they have?
- For what reasons can a resident be asked to leave?
- Is the apartment held during a hospital stay, and at what cost?
What we checked13 public sources we searched, with dates
Every public source we searched for this community. “Nothing on record” means we found no record that matched it. A record can be missed when a name or address differs.
| Source | Data as of | What we found |
|---|---|---|
| Massachusetts Executive Office of Aging & Independence (AGE), Assisted Living Residence certification inspection records | Oct 16, 2026 | See above |
| U.S. Department of Labor wage and hour cases | Oct 15, 2026 | Nothing on record |
| OSHA workplace safety inspections since 2016 | Oct 15, 2026 | Nothing on record |
| Hurricane evacuation zone maps | Not in a mapped zone | |
| FEMA flood map | See above | |
| USDA wildfire risk | Apr 15, 2026 | Not shown: FEMA rates wildfire risk here very low |
| FEMA National Risk Index | See above | |
| CMS hospitals, home health, dialysis, hospice and doctors; OpenStreetMap pharmacies | See above | |
| HUD Multifamily Properties - Assisted | Jul 6, 2026 | Nothing on record |
| State Veterans Homes (NASVH directory) | Sep 20, 2026 | Nothing on record |
| CMS Hospice - General Information | Aug 19, 2026 | Nothing on record |
| CMS Home Health Care Agencies | May 27, 2026 | Nothing on record |
| The community’s own website | Could not read the site |
Common questionsAnswers to 4 questions families ask
What type of care does Christopher Heights of Webster provide?
Christopher Heights of Webster is licensed by the state of Massachusetts for assisted living in Webster, Massachusetts. Its licensed capacity is 83 residents.
Does Lilisity rate Christopher Heights of Webster?
No. We publish state licensing details for Christopher Heights of Webster but no score, rating, or ranking. Only communities on the Top Communities list or with a Senior Living Alliance Excellence Award, both based on phone-verified resident and family interviews, are ranked.
How much does Christopher Heights of Webster cost?
Assisted Living in Massachusetts typically starts at $5,300 to $7,800 a month. Based on 31 communities that publish prices. These are area figures, not this community's price. Christopher Heights of Webster does not publish its prices.
How do I contact Christopher Heights of Webster?
Use Christopher Heights of Webster's website, mass.gov/locations/christopher-heights-of-webster, or visit at 338 Thompson Road, Webster, MA 01570.
How Lilisity works. The only scores or rankings Lilisity publishes are the Top Communities list and the Excellence Awards, both built from phone-verified resident and family interviews. Communities can pay Lilisity a flat monthly fee to manage their own listing: photos, prices, contact details, and receiving the inquiries families choose to send them. The fee is the same no matter how many families contact them or move in. Senior Living Alliance, which runs Lilisity, offers the same listing to its member communities as part of their membership; members pay SLA for its resident and family interview program. No community pays Lilisity per inquiry, per referral or per move-in. Payment never changes a testimonial, a rating, or the order of search results. The "Nearby Senior Living Alliance communities" box shows member communities only. How we verify testimonials · How we are paid