Assisted Living and Memory Care
Brightview Arlington
1 Symmes Road, Arlington, MA 02474 · Map
Licensed for 90 residents
Brightview Arlington is a state-licensed assisted living, memory care community in Arlington, Massachusetts. It is licensed for 90 residents. Lilisity publishes no score or ranking for this community; the details below come from the state licensing record.
Prices
This community does not publish its prices.
Area costs
Lilisity’s independent report
What the public record shows
Gathered by Lilisity from state and federal sources. Communities can’t edit this part of the page.
License
Active, 90 residents
Certified Assisted Living Residence with Special Care Residence.
Nearest emergency room
3.7 miles
Mount Auburn Hospital, rated 4 of 5 stars by CMS.
Side by side with nearby communities
The 4 nearest communities that offer assisted living, by straight-line distance. Prices are starting prices each community publishes; we never show estimates.
| Community | Distance | Licensed capacity | Published starting price | License | Inspection citations |
|---|---|---|---|---|---|
| Brightview Arlington this community | 90 | Not published | Active | 5 findings in latest review | |
| Sunrise of Arlington | 1.1 mi | 85 | $8,100/mo | Active | No record |
| Bridges by EPOCH at Lexington | 2.2 mi | 48 | Not published | Active | 5 findings in latest review |
| Waterstone at Lexington | 2.2 mi | 40 | Not published | Active | 4 findings in latest review |
| The Gables at Winchester | 2.3 mi | 123 | Not published | Active | 7 findings in latest review |
State inspection record5 findings in latest review
- Last compliance review
- April 28, 2026
- Reports on AGE’s page
- 1
- Latest action (as printed)
- Plan of Correction
- Certified since 2014
Compliance review, April 28, 2026 (AGE’s report)
- Review on site
- April 28, 2026
- Report dated
- May 1, 2026
- Action taken (as printed)
- Plan of Correction
- Previous action (as printed)
- None
- Certification (as printed)
- Deemed Certified since 3/17/2026
- Review before this one
- February 14, 2024
- Corrections due by (as printed)
- June 1, 2026
- Findings cited
- 5 4 marked repeat
Summary: AGE cited 5 findings in this report, 4 of them marked as repeat findings from an earlier review. Plan of Correction (AGE’s action).
Summary of actions, as written: “AGE conducted an on-site Compliance Review on April 28, 2026. Unless otherwise stated in this Report, the documentation reviewed was for the period 2/14/2024 – 4/28/2026, Brightview Arlington (Residence) will remain certified pending AGE's issuance of a final determination approving or denying the application for recertification. Final approval will be granted upon receipt and acceptance of written clarification or correction of the issues identified herein.”
- Finding A: General Requirements for an ALR: Emergency Response marked by AGE as a repeat finding
Details
AGE’s finding, as written: “Delayed e-call response time not compliant with Residence policy.”
Regulation cited, as printed: 651 CMR 12.04(2)(3)
What the cited rule covers (651 CMR 12.00): 651 CMR 12.04(2): Service and Service Coordination Requirements
Corrective action: See IV A (sections of the report)
- Finding B: General Requirements for an ALR: Service Plan Development and Requirements
Details
AGE’s finding, as written: “Inconsistent with documenting all requirements of Assessments and Service Plans. Inconsistent with documenting bed rail assessments.”
Regulation cited, as printed: 651 CMR 12.04(8)(a) 651 CMR 12.08(1)(s)
What the cited rule covers (651 CMR 12.00): 651 CMR 12.04(8)(a): Service Plan Requirements (rule text: “Each service plan shall be based on a current assessment of the Resident, and indicate the following: 1. The services needed, including the minimum service package provided for a monthly fee and any additional services the Resident needs; [...]”); 651 CMR 12.08(1)(s): Resident Rights (rule text: “Be free from Restraints;”)
Corrective action: See IV A (sections of the report)
- Finding C: Emergency Preparedness Plan and Reporting Requirements: - Evacuation Drills and Rehearsals - Reporting Resident-specific Emergencies marked by AGE as a repeat finding
Details
AGE’s finding, as written: “Missing elopement drill. Late submissions of Resident-specific incidents reports.”
Regulation cited, as printed: 651 CMR 12.04(11)(a)(4.) 651 CMR 12.04(11)(e)
What the cited rule covers (651 CMR 12.00): 651 CMR 12.04(11)(a): Emergency Preparedness Plan and Reporting Requirements › Plan Requirements (rule text: “1. The plan and any changes to the plan, which shall be developed in conjunction with local and state emergency planners, must include the following elements: a. [...]”); 651 CMR 12.04(11)(e): Emergency Preparedness Plan and Reporting Requirements (rule text: “Any report required under 651 CMR 12.04(11)(c) or 12.04(11)(d) shall be filed with the Assisted Living Certification Unit within 24 hours after the occurrence of the incident or accident via EOEA's online filing system. [...]”)
Corrective action: See IV A (sections of the report)
- Finding D: Record Requirements: Correspondence Log marked by AGE as a repeat finding
Details
AGE’s finding, as written: “Inconsistent documentation of information necessary for the continuity of care.”
Regulation cited, as printed: 651 CMR 12.05(4)
What the cited rule covers (651 CMR 12.00): 651 CMR 12.05(4): Record Requirements (rule text: “The Residence must maintain a staff correspondence log for each 24 hour period that communicates information necessary to maintain the continuity of care for all Residents. The correspondence log must be maintained for no less than 90 days.”)
Corrective action: See IV A (sections of the report)
- Finding E: Training Requirements: -Annual Inservice Training -Introductory Visits and Review marked by AGE as a repeat finding
Details
AGE’s finding, as written: “Incomplete or missing trainings. Inconsistent documentation of Introductory Visits.”
Regulation cited, as printed: 651 CMR 12.07(4)(f)(2.)(a.),(b.) 651 CMR 12.07(7)
What the cited rule covers (651 CMR 12.00): 651 CMR 12.07(4)(f): Ongoing In-service Education and Training › Specialized Training Requirements (rule text: “1. All staff providing assistance with Personal Care Services shall be trained in the Residence's policy on emergency response to acute health issues and first aid, and must also complete at least one hour of ongoing education and training [...]”); 651 CMR 12.07(7): Introductory Visit and Review (rule text: “Prior to or within 48 hours after the provision of Personal Care Services to a Resident, a nurse shall review the Resident's service plan with all relevant personal care workers. [...]”)
Corrective action: See IV A (sections of the report)
What AGE reviewed and found (AGE’s words)
A. Service and Service Coordination Requirements- Emergency Response
- AGE reviewed the Personalized Emergency Response procedures developed to provide timely assistance to a Resident in the event of an emergency needs situation.
- In the period reviewed there were 327 e-call response times over the ten minutes required by Residence policy.
B. General Requirements for an Assisted Living Residence
- AGE reviewed nine Resident Records to determine compliance with requirements for the Screening and Assessment, Service Plan Development and Service Plan Requirements.
Bed Rail Assessments
- AGE reviewed the Residence records of all Residents utilizing bed rails/U-bars or similar devices to determine compliance with the required assessment by a physical/occupational therapist every six months.
- Documentation of an assessment to ensure the Resident can independently navigate around the bedrail/U-bar was missing for eight Residents utilizing a bed rail/ U-bar in the period reviewed.
Evacuation Drills and Rehearsals
- AGE reviewed the Residence's Emergency Plan to ensure that the Residence can address potential disasters and emergencies.
- Documentation of a missing persons / elopement drill was missing for the third shift during the 2025 calendar year.
Incident Reports
- AGE reviewed the Residence records and incident reports to determine whether the Residence complied with the requirement to report qualifying incidents to AGE within 24 hours after the occurrence of the incident or accident.
- The Residence filed 21 incident reports greater than 24 hours after the occurrence of the incident or accident.
D. Record Requirements - Correspondence Log
- AGE reviewed the current Correspondence Log, for both the Traditional and Special Care Residence, required to communicate information necessary to maintain the continuity of care for all Residents.
- The Residence did not use the Correspondence Log to communicate all significant or pertinent information necessary to maintain the continuity of care for all Residents.
Annual In-Service Training
- AGE reviewed the personnel records of nine staff members to determine compliance with annual in-Service training requirements.
- Documentation supporting two personal care employees who received behavior management in-service training was missing.
- Documentation supporting two personal care employees who received Elder Abuse and Neglect in-service training was missing.
Introductory Visit and Review
- AGE reviewed the records of nine Residents to determine compliance with the requirements that a nurse reviews the Resident's service plan with all relevant personal care workers within 48 hours after the provision of service or with any change of condition for the Resident:
- Three records were without documentation to support that Introductory Visits were consistently conducted by a nurse with all applicable staff.
A specific plan of what will be or has been done to correct each of the cited in Section II above;
- Provide a description of what will be done to prevent the recurrence of each of the issues(s) identified in Section II to ensure the problem does not recur;
Identify the designation of the individual(s) who will be responsible for monitoring the correction; and,
- The date by which each correction will be achieved.
V. NEXT STEPS:
- In accordance with 651 CMR 12.09(4)(g), you are required to respond in writing to AGE within 10 days after receiving this notice indicating your agreement or disagreement with the findings. If you agree with the findings, please submit in writing to AGE all required information/corrections by June 1, 2026.
- If you disagree with the findings, you may request an informal review pursuant to 651 CMR 12.10(1) by submitting your request using certified mail, return receipt requested, together with a detailed written rebuttal of the findings within 10 days of your receipt of this letter.
Arlington, MA 02474
- for internal use only: 002 ☐ 003 ☒ 004 ☐ 005 ☐
Summaries are ours and are marked “Summary”; quoted text is AGE’s own, as printed in reports scanned to text (spelling slips are AGE’s or the scan’s), shortened where marked [...]. Rule descriptions come from 651 CMR 12.00 as in force on the report date. AGE’s page for this residence links each report.
What these terms mean
651 CMR 12.09(2): AGE "shall conduct compliance reviews of Assisted Living Residences no less than once every two years. In addition, [AGE] may conduct a compliance review any time it has cause to believe that an Assisted Living Residence is in violation" of the law or its regulations.
651 CMR 12.09(4)(b): a notice of noncompliance "shall describe the noncompliance with particularity, indicate the specific portion of the law(s) or regulation(s) which have been violated, and shall include the corrective action to be taken."
651 CMR 12.09(4)(c) and (d): AGE may require corrective action, including "Ceasing the enrollment of new Residents" or "Reducing the number of Residents served", and may "deny, revoke, suspend, modify or refuse to issue or renew a Certification."
A finding marked repeat is one AGE also cited at an earlier review. AGE does not rate findings by severity in these reports; the action taken is AGE's overall response.
AGE posts these reports on each residence’s mass.gov page and keeps no public index, so older reports may not be listed. Massachusetts posts no complaint results for assisted living. This residence is certified for 90 units; larger residences have more records to review, so read counts with size in mind. Source: Massachusetts Executive Office of Aging & Independence (AGE), Assisted Living Residence certification, residence pages read October 16, 2026. Always visit in person and ask the residence about anything listed here.
License and ownershipActive license
- License type
- Certified Assisted Living Residence with Special Care Residence
- License status
- Active
- Licensed capacity
- 90
- County
- Middlesex County
Source: Massachusetts state licensing records (agency listing), retrieved 2026-09-09. Licensing status is a matter of public record; it is not a quality rating.
Paying with Medicaid and other programsHow Medicaid pays for care in Massachusetts, and other programs
How Medicaid pays for care in Massachusetts
- Group Adult Foster Care (GAFC), a MassHealth program. Most people pay privately. MassHealth (Medicaid) can help through Group Adult Foster Care (GAFC) at residences that accept it, but not all ALRs do. Ask before you sign a residency agreement. (state page)
Ask the community whether it accepts Medicaid.
Location and nearby careNearest hospital 3.7 mi, nursing home 0.8 mi, pharmacy 1.6 mi
- Nearest hospital with an emergency room
- Mount Auburn Hospital, Cambridge. 3.7 miles away, straight line. CMS overall hospital rating: 4 of 5 stars.
- Nearest Medicare nursing home
- Park Avenue Health Center, Arlington. 0.8 miles away, straight line.
- Nearest home health agency office
- Visiting Nurse And Community Care, Arlington. 1.8 miles away, straight line. Agencies travel to clients, so ask which ones serve this address.
- Nearest pharmacy
- Walgreens. 1.6 miles away, straight line. From OpenStreetMap, which does not list every pharmacy, so one may be closer.
- Area
- USDA classes ZIP code 02474 as metropolitan (metropolitan core).
- Dialysis within 15 miles
- Davita - Mystic River Home Training, Cambridge, 2.2 miles away, straight line (CMS rating 5 of 5 stars)
Davita Northeast Cambridge Dialysis, Cambridge, 2.2 miles away, straight line (CMS rating 4 of 5 stars)
Fmc Medford Dialysis Center (Bma Medford), Medford, 2.9 miles away, straight line (CMS rating 4 of 5 stars) - Hospice
- 16 Medicare hospices tell CMS they serve ZIP code 02474.
Visiting Nurse & Community Care, office in Arlington, 1.8 miles away, straight line
Compassionate Care Hospice, office in Woburn, 4.6 miles away, straight line (CMS family survey rating 2 of 5 stars)
First Choice Healthcare Inc, office in Newton, 4.8 miles away, straight line - Nearest geriatric medicine practice
- Mount Auburn Professional Services Inc, Cambridge. 2.3 miles away, straight line. 1 geriatric medicine doctor listed there.
Distances are straight lines from the community, not driving distance. Hospitals, home health, dialysis, hospice and doctors come from CMS provider data (CMS, hospital list updated Jul 22, 2026). Star ratings are CMS’s own.
Emergency and natural hazard riskFEMA overall risk relatively low; outside FEMA's high-risk flood areas
Public hazard maps for this location. Ask the community about its emergency plan, its generator and where residents would go in an evacuation.
- Flood zone
- Outside the high and moderate risk flood areas on FEMA's flood map (Zone X, minimal flood hazard, or not studied). (FEMA flood map)
- FEMA National Risk Index
- Overall: relatively low. By hazard: hurricane relatively low, inland flooding relatively high, coastal flooding relatively low, wildfire very low, tornado relatively low, heat wave relatively low, earthquake relatively low. These are FEMA’s ratings for the census tract, compared with tracts nationwide. (FEMA, December 2025)
A flood zone describes the map at this point, not the building's elevation. In an emergency, follow the local emergency management agency.
Questions to ask on a tour10 questions picked for this community from its record
Picked for this community from its record. Ask them in person and write down the answers.
- The state recorded a finding in April 2026. What was it, and how was it fixed?
- What does the base rate include, and when did rates last go up?
- How many caregivers work in memory care during the day, the evening and overnight, and for how many residents?
- What dementia training does each caregiver get before working alone, and every year after?
- How do staff respond when a resident is agitated, frightened or tries to leave?
- How many caregivers are on duty during the day and at night?
- What happens if care needs increase? When would someone need to move?
- What fees are charged at move-in?
- How do you tell families about falls, illness or changes?
- How long have the executive director and the head of care been here?
What we checked13 public sources we searched, with dates
Every public source we searched for this community. “Nothing on record” means we found no record that matched it. A record can be missed when a name or address differs.
| Source | Data as of | What we found |
|---|---|---|
| Massachusetts Executive Office of Aging & Independence (AGE), Assisted Living Residence certification inspection records | Oct 16, 2026 | See above |
| U.S. Department of Labor wage and hour cases | Oct 15, 2026 | Nothing on record |
| OSHA workplace safety inspections since 2016 | Oct 15, 2026 | Nothing on record |
| Hurricane evacuation zone maps | Not in a mapped zone | |
| FEMA flood map | See above | |
| USDA wildfire risk | Apr 15, 2026 | Not shown: FEMA rates wildfire risk here very low |
| FEMA National Risk Index | See above | |
| CMS hospitals, home health, dialysis, hospice and doctors; OpenStreetMap pharmacies | See above | |
| HUD Multifamily Properties - Assisted | Jul 6, 2026 | Nothing on record |
| State Veterans Homes (NASVH directory) | Sep 20, 2026 | Nothing on record |
| CMS Hospice - General Information | Aug 19, 2026 | Nothing on record |
| CMS Home Health Care Agencies | May 27, 2026 | Nothing on record |
| The community’s own website | Could not read the site |
Common questionsAnswers to 4 questions families ask
What type of care does Brightview Arlington provide?
Brightview Arlington is licensed by the state of Massachusetts for assisted living, memory care in Arlington, Massachusetts. Its licensed capacity is 90 residents.
Does Lilisity rate Brightview Arlington?
No. We publish state licensing details for Brightview Arlington but no score, rating, or ranking. Only communities on the Top Communities list or with a Senior Living Alliance Excellence Award, both based on phone-verified resident and family interviews, are ranked.
How much does Brightview Arlington cost?
Assisted Living in Massachusetts typically starts at $5,300 to $7,800 a month. Based on 31 communities that publish prices. These are area figures, not this community's price. Brightview Arlington does not publish its prices.
How do I contact Brightview Arlington?
Use Brightview Arlington's website, mass.gov/locations/brightview-arlington, or visit at 1 Symmes Road, Arlington, MA 02474.
How Lilisity works. The only scores or rankings Lilisity publishes are the Top Communities list and the Excellence Awards, both built from phone-verified resident and family interviews. Communities can pay Lilisity a flat monthly fee to manage their own listing: photos, prices, contact details, and receiving the inquiries families choose to send them. The fee is the same no matter how many families contact them or move in. Senior Living Alliance, which runs Lilisity, offers the same listing to its member communities as part of their membership; members pay SLA for its resident and family interview program. No community pays Lilisity per inquiry, per referral or per move-in. Payment never changes a testimonial, a rating, or the order of search results. The "Nearby Senior Living Alliance communities" box shows member communities only. How we verify testimonials · How we are paid