Nursing home
Willow Ridge Nursing and Rehabilitation Center
660 Factory Outlet Drive, Arcadia, LA 71001 · Map
For profit - Limited Liability company · Part of Norbert Bennett & Donald Denz (29 facilities) · 120 certified beds
Willow Ridge Nursing and Rehabilitation Center is a Medicare-certified nursing home in Arcadia, Louisiana. CMS rates it 3 out of 5 stars overall (3/5 for staffing, 4/5 for health inspections). Nurse staffing is 3.89 hours per resident per day, above the Louisiana average of 3.81. Its most recent inspection on Sep 17, 2025 cited 5 deficiencies.
- 1 fine totaling $10,059In CMS records: 1 total penalty.
CMS quality ratings
Ratings from the Centers for Medicare & Medicaid Services (CMS), updated monthly. 5 stars is the highest quality.
How Willow Ridge Nursing and Rehabilitation Center compares
This facility vs. the Louisiana and national averages, from CMS data. For staffing, higher is generally better; for turnover and deficiencies, lower is better.
| Metric | This facility | Louisiana avg | National avg | Compared with the state |
|---|---|---|---|---|
| Total nurse staffing (hrs/resident/day) | 3.89 | 3.81 | 3.89 | above avg |
| RN staffing (hrs/resident/day) | 0.24 | 0.32 | 0.68 | below avg |
| Aide staffing (hrs/resident/day) | 2.61 | 2.32 | 2.34 | above avg |
| Nursing staff turnover | 44.0% | 48.0% | 46.4% | below avg |
| Deficiencies cited, last inspection | 5.0 | 8.3 | 9.5 | below avg |
Staffing
Hours per resident per day as reported to CMS. Higher numbers indicate more direct care time.
Staff turnover
Lower turnover typically indicates better working conditions and continuity of care. National average for nursing staff is 46.4%.
Recent health inspection
CMS inspects nursing facilities regularly. Deficiencies are categorized by severity.
- Every deficiency from the September 17, 2025 inspection was corrected by October 17, 2025
Penalties in CMS records: 1 fine totaling $10,059, 1 total penalty.
What inspectors found at Willow Ridge Nursing and Rehabilitation Center
Specific deficiencies cited in recent CMS health inspections, most recent first. Severity follows the CMS scope/severity scale. Source: CMS Care Compare.
- Potential for harm
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Nutrition and Dietary Deficiencies · Sep 17, 2025 · Full report (PDF) - Potential for harm
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Pharmacy Service Deficiencies · Sep 17, 2025 · Full report (PDF) - Potential for harm
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Rights Deficiencies · Sep 17, 2025 · Full report (PDF) - Potential for harm
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies · May 21, 2025 · Full report (PDF) - Potential for harm
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Rights Deficiencies · May 21, 2025 · Full report (PDF)
Show all 12 deficiencies
- Potential for harm
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies · Aug 21, 2024 · Full report (PDF) - Potential for harm
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Freedom from Abuse, Neglect, and Exploitation Deficiencies · Aug 21, 2024 · Full report (PDF) - Potential for harm
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies · Jul 18, 2024 · Full report (PDF) - Potential for harm
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies · Aug 16, 2023 - Potential for harm
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Nutrition and Dietary Deficiencies · Aug 16, 2023 - Potential for harm
Provide safe, appropriate pain management for a resident who requires such services.
Quality of Life and Care Deficiencies · Aug 16, 2023 - Potential for harm
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies · Aug 16, 2023
Read the full inspection reports on Medicare.gov Each inspection there has a “Read the full report” link with the inspectors’ written findings.
About this facility
- Address
- 660 Factory Outlet Drive
Arcadia, LA 71001 - CMS certification #
- 195346
- Ownership
- For profit - Limited Liability company
- Certified beds
- 120
- Avg residents/day
- 107.8
- Provider type
- Medicare and Medicaid
- First certified
- 1995-05-26
- Chain
- Norbert Bennett & Donald Denz (29 facilities)
- Setting
- Rural
Part of Norbert Bennett & Donald Denz
Norbert Bennett & Donald Denz operates 29 nursing facilities across the United States. View all Norbert Bennett & Donald Denz facilities →
Not SLA enrolled. This facility hasn’t enrolled in resident survey verification. Learn about enrollment →
Location and nearby
Explore the area around Willow Ridge Nursing and Rehabilitation Center using Google Maps.
Other public records
- Workplace safety 1 OSHA workplace safety inspection since 2020, no violations cited
Full public records, with dates and sources
Staff pay and workplace safety
Federal records about how the employer here treats its staff.
OSHA workplace safety inspections
OSHA inspects workplaces for staff safety, such as lifting, needles, chemicals and workplace violence. It does not inspect resident care.
- Jul 17, 2020: fatality or catastrophe inspection, partial (health). Case closed Sep 21, 2020. No violations cited. OSHA record. OSHA recorded the employer as Willow Ridge Nursing and Rehabilitation Center.
Source: U.S. Department of Labor OSHA enforcement data, as of Oct 15, 2026, inspections since 2016. Penalties can change while a case is open or contested.
Location and nearby care
- Nearest hospital with an emergency room
- Bienville Medical Center, Arcadia. 0.5 miles away, straight line.
- Nearest Medicare nursing home
- Leslie Lakes Retirement Center, Arcadia. 0.5 miles away, straight line.
- Nearest home health agency office
- Magnolia Home Health Care, Inc, Arcadia. 0.5 miles away, straight line. Agencies travel to clients, so ask which ones serve this address.
- Nearest pharmacy
- Arcadia Family Pharmacy. 0.2 miles away, straight line. From OpenStreetMap, which does not list every pharmacy, so one may be closer.
- Area
- USDA classes ZIP code 71001 as rural (rural area).
- Hospice
- 12 Medicare hospices tell CMS they serve ZIP code 71001.
Premier Hospice, office in Arcadia, 0.1 miles away, straight line
Allegiance Hospice & Palliative Care, office in Ruston, 17.2 miles away, straight line (CMS family survey rating 4 of 5 stars)
Bristol Hospice-Nw Louisiana, office in Minden, 19.5 miles away, straight line (CMS family survey rating 4 of 5 stars) - Nearest geriatric medicine practice
- Access Medical Clinic Arkansas LLC, Hope. 85.1 miles away, straight line. 1 geriatric medicine doctor listed there.
Distances are straight lines from the community, not driving distance. Hospitals, home health, dialysis, hospice and doctors come from CMS provider data (CMS, hospital list updated Jul 22, 2026). Star ratings are CMS’s own.
Emergency and natural hazard risk
Public hazard maps for this location. Ask the community about its emergency plan, its generator and where residents would go in an evacuation.
- Flood zone
- Outside the high and moderate risk flood areas on FEMA's flood map (Zone X, minimal flood hazard, or not studied). (FEMA flood map)
- FEMA National Risk Index
- Overall: relatively moderate. By hazard: hurricane relatively moderate, inland flooding relatively moderate, wildfire relatively low, tornado relatively high, heat wave relatively high, earthquake relatively low. These are FEMA’s ratings for the census tract, compared with tracts nationwide. (FEMA, December 2025)
A flood zone describes the map at this point, not the building's elevation. In an emergency, follow the local emergency management agency.
What we checked
Every public source we searched for this community. “Nothing on record” means we found no record that matched it. A record can be missed when a name or address differs.
| Source | Data as of | What we found |
|---|---|---|
| U.S. Department of Labor wage and hour cases | Oct 15, 2026 | Nothing on record |
| OSHA workplace safety inspections since 2016 | Oct 15, 2026 | See above |
| FEMA flood map | See above | |
| USDA wildfire risk | Apr 15, 2026 | Not shown: FEMA rates wildfire risk here relatively low |
| FEMA National Risk Index | See above | |
| CMS hospitals, home health, dialysis, hospice and doctors; OpenStreetMap pharmacies | See above | |
| HUD Multifamily Properties - Assisted | Jul 6, 2026 | Nothing on record |
| State Veterans Homes (NASVH directory) | Sep 20, 2026 | Nothing on record |
| CMS Hospice - General Information | Aug 19, 2026 | Nothing on record |
| CMS Home Health Care Agencies | May 27, 2026 | Nothing on record |
| The community’s own website | No plain statements of services found |
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Frequently asked questions
Is Willow Ridge Nursing and Rehabilitation Center a good nursing home?
CMS gives Willow Ridge Nursing and Rehabilitation Center an overall rating of 3 out of 5 stars, including 3/5 for staffing and 4/5 for health inspections. These ratings come from the Centers for Medicare & Medicaid Services and are updated monthly.
How is Willow Ridge Nursing and Rehabilitation Center staffed?
Willow Ridge Nursing and Rehabilitation Center reports 3.89 total nurse hours per resident per day, compared with the Louisiana average of 3.81.
Has Willow Ridge Nursing and Rehabilitation Center had inspection problems?
Its most recent CMS inspection cited 5 deficiencies.
How many beds does Willow Ridge Nursing and Rehabilitation Center have?
Willow Ridge Nursing and Rehabilitation Center is certified for 120 beds.