Nursing home
Pontchartrain Health Care Center
1401 Highway 190, Mandeville, LA 70448 · Map
For profit - Corporation · Part of Inspired Healthcare Management (6 facilities) · 182 certified beds
Pontchartrain Health Care Center is a Medicare-certified nursing home in Mandeville, Louisiana. CMS rates it 1 out of 5 stars overall (3/5 for staffing, 1/5 for health inspections). Nurse staffing is 3.85 hours per resident per day, above the Louisiana average of 3.81. Its most recent inspection on Jun 13, 2025 cited 15 deficiencies.
- 1 fine totaling $162,920In CMS records: 1 total penalty.
CMS quality ratings
Ratings from the Centers for Medicare & Medicaid Services (CMS), updated monthly. 5 stars is the highest quality.
How Pontchartrain Health Care Center compares
This facility vs. the Louisiana and national averages, from CMS data. For staffing, higher is generally better; for turnover and deficiencies, lower is better.
| Metric | This facility | Louisiana avg | National avg | Compared with the state |
|---|---|---|---|---|
| Total nurse staffing (hrs/resident/day) | 3.85 | 3.81 | 3.89 | above avg |
| RN staffing (hrs/resident/day) | 0.21 | 0.32 | 0.68 | below avg |
| Aide staffing (hrs/resident/day) | 2.36 | 2.32 | 2.34 | above avg |
| Nursing staff turnover | 52.2% | 48.0% | 46.4% | above avg |
| Deficiencies cited, last inspection | 15.0 | 8.3 | 9.5 | above avg |
Staffing
Hours per resident per day as reported to CMS. Higher numbers indicate more direct care time.
Staff turnover
Lower turnover typically indicates better working conditions and continuity of care. National average for nursing staff is 46.4%.
Recent health inspection
CMS inspects nursing facilities regularly. Deficiencies are categorized by severity.
Penalties in CMS records: 1 fine totaling $162,920, 1 total penalty.
What inspectors found at Pontchartrain Health Care Center
Specific deficiencies cited in recent CMS health inspections, most recent first. Severity follows the CMS scope/severity scale. Source: CMS Care Compare.
- Potential for harm
Have a plan that describes the process for conducting QAPI and QAA activities.
Administration Deficiencies · Feb 19, 2026 · Full report (PDF) - Potential for harm
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies · Feb 19, 2026 · Full report (PDF) - Potential for harm
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Resident Rights Deficiencies · Feb 19, 2026 · Full report (PDF) - Immediate jeopardy
Administer the facility in a manner that enables it to use its resources effectively and efficiently.
Administration Deficiencies · Jun 13, 2025 · Full report (PDF) - Immediate jeopardy
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies · Jun 13, 2025 · Full report (PDF)
Show all 12 deficiencies
- Immediate jeopardy
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies · Jun 13, 2025 · Full report (PDF) - Potential for harm
Provide and implement an infection prevention and control program.
Infection Control Deficiencies · Jun 13, 2025 · Full report (PDF) - Potential for harm
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Rights Deficiencies · Jun 13, 2025 · Full report (PDF) - Potential for harm
Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.
Administration Deficiencies · Jun 13, 2025 · Full report (PDF) - Potential for harm
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Resident Assessment and Care Planning Deficiencies · Jun 13, 2025 · Full report (PDF) - Potential for harm
Ensure services provided by the nursing facility meet professional standards of quality.
Resident Assessment and Care Planning Deficiencies · Jun 13, 2025 · Full report (PDF) - Potential for harm
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Resident Assessment and Care Planning Deficiencies · Jun 13, 2025 · Full report (PDF)
Read the full inspection reports on Medicare.gov Each inspection there has a “Read the full report” link with the inspectors’ written findings.
About this facility
- Address
- 1401 Highway 190
Mandeville, LA 70448 - CMS certification #
- 195297
- Ownership
- For profit - Corporation
- Certified beds
- 182
- Avg residents/day
- 105.6
- Provider type
- Medicare and Medicaid
- First certified
- 1994-09-01
- Chain
- Inspired Healthcare Management (6 facilities)
- Setting
- Urban
Part of Inspired Healthcare Management
Inspired Healthcare Management operates 6 nursing facilities across the United States. View all Inspired Healthcare Management facilities →
Not SLA enrolled. This facility hasn’t enrolled in resident survey verification. Learn about enrollment →
Location and nearby
Explore the area around Pontchartrain Health Care Center using Google Maps.
Other public records
Full public records, with dates and sources
Location and nearby care
- Nearest hospital with an emergency room
- St Tammany Parish Hospital, Covington. 5.0 miles away, straight line. CMS overall hospital rating: 4 of 5 stars.
- Nearest Medicare nursing home
- Heritage Manor of Mandeville, Mandeville. 1.0 mile away, straight line.
- Nearest home health agency office
- Mercy Home Health Services, Mandeville. 1.3 miles away, straight line. Agencies travel to clients, so ask which ones serve this address.
- Nearest pharmacy
- Walgreens. 0.7 miles away, straight line. From OpenStreetMap, which does not list every pharmacy, so one may be closer.
- Area
- USDA classes ZIP code 70448 as metropolitan (metropolitan core).
- Dialysis within 15 miles
- Fkc - Tchefuncte River, Madisonville, 4.5 miles away, straight line (CMS rating 3 of 5 stars)
Fmcna - Pontchartrain Kidney Ctr, Covington, 4.9 miles away, straight line (CMS rating 3 of 5 stars)
Davita Dialysis Systems Of Covington, Covington, 5.0 miles away, straight line (CMS rating 2 of 5 stars) - Hospice
- 21 Medicare hospices tell CMS they serve ZIP code 70448.
Interim Healthcare Hospice Of East Louisiana, office in Mandville, 0.2 miles away, straight line (CMS family survey rating 5 of 5 stars)
Hospice Compassus - Greater New Orleans, office in Mandeville, 1.0 mile away, straight line (CMS family survey rating 2 of 5 stars)
Passages Hospice, office in Covington, 2.7 miles away, straight line (CMS family survey rating 4 of 5 stars) - Nearest geriatric medicine practice
- Administrators Of The Tulane Educational Fund, Covington. 0.9 miles away, straight line. 1 geriatric medicine doctor listed there.
Distances are straight lines from the community, not driving distance. Hospitals, home health, dialysis, hospice and doctors come from CMS provider data (CMS, hospital list updated Jul 22, 2026). Star ratings are CMS’s own.
Emergency and natural hazard risk
Public hazard maps for this location. Ask the community about its emergency plan, its generator and where residents would go in an evacuation.
- Flood zone
- FEMA has a flood map for this community (effective April 21, 1999), but it is not in FEMA's digital flood map data, so the zone at this address could not be read. FEMA's Map Service Center has the map. (FEMA flood map)
- FEMA National Risk Index
- Overall: very high. By hazard: hurricane very high, inland flooding very high, coastal flooding relatively high, wildfire relatively low, tornado relatively moderate, heat wave relatively high, earthquake very low. These are FEMA’s ratings for the census tract, compared with tracts nationwide. (FEMA, December 2025)
A flood zone describes the map at this point, not the building's elevation. In an emergency, follow the local emergency management agency.
What we checked
Every public source we searched for this community. “Nothing on record” means we found no record that matched it. A record can be missed when a name or address differs.
| Source | Data as of | What we found |
|---|---|---|
| U.S. Department of Labor wage and hour cases | Oct 15, 2026 | Nothing on record |
| OSHA workplace safety inspections since 2016 | Oct 15, 2026 | Nothing on record |
| FEMA flood map | See above | |
| USDA wildfire risk | Apr 15, 2026 | Not shown: FEMA rates wildfire risk here relatively low |
| FEMA National Risk Index | See above | |
| CMS hospitals, home health, dialysis, hospice and doctors; OpenStreetMap pharmacies | See above | |
| HUD Multifamily Properties - Assisted | Jul 6, 2026 | Nothing on record |
| State Veterans Homes (NASVH directory) | Sep 20, 2026 | Nothing on record |
| CMS Hospice - General Information | Aug 19, 2026 | Nothing on record |
| CMS Home Health Care Agencies | May 27, 2026 | Nothing on record |
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Frequently asked questions
Is Pontchartrain Health Care Center a good nursing home?
CMS gives Pontchartrain Health Care Center an overall rating of 1 out of 5 stars, including 3/5 for staffing and 1/5 for health inspections. These ratings come from the Centers for Medicare & Medicaid Services and are updated monthly.
How is Pontchartrain Health Care Center staffed?
Pontchartrain Health Care Center reports 3.85 total nurse hours per resident per day, compared with the Louisiana average of 3.81.
Has Pontchartrain Health Care Center had inspection problems?
Its most recent CMS inspection cited 15 deficiencies.
How many beds does Pontchartrain Health Care Center have?
Pontchartrain Health Care Center is certified for 182 beds.