Nursing home
Heritage Manor Health & Rehab
2575 Airline Drive, Bossier City, LA 71111 · Map
For profit - Limited Liability company · 64 certified beds
Heritage Manor Health & Rehab is a Medicare-certified nursing home in Bossier City, Louisiana. CMS rates it 1 out of 5 stars overall (2/5 for staffing, 1/5 for health inspections). Nurse staffing is 3.43 hours per resident per day, below the Louisiana average of 3.81. Its most recent inspection on Aug 7, 2025 cited 37 deficiencies.
- 1 fine totaling $73,487In CMS records: 1 total penalty.
CMS quality ratings
Ratings from the Centers for Medicare & Medicaid Services (CMS), updated monthly. 5 stars is the highest quality.
How Heritage Manor Health & Rehab compares
This facility vs. the Louisiana and national averages, from CMS data. For staffing, higher is generally better; for turnover and deficiencies, lower is better.
| Metric | This facility | Louisiana avg | National avg | Compared with the state |
|---|---|---|---|---|
| Total nurse staffing (hrs/resident/day) | 3.43 | 3.81 | 3.89 | below avg |
| RN staffing (hrs/resident/day) | 0.29 | 0.32 | 0.68 | below avg |
| Aide staffing (hrs/resident/day) | 1.94 | 2.32 | 2.34 | below avg |
| Nursing staff turnover | 53.2% | 48.0% | 46.4% | above avg |
| Deficiencies cited, last inspection | 37.0 | 8.3 | 9.5 | above avg |
Staffing
Hours per resident per day as reported to CMS. Higher numbers indicate more direct care time.
Staff turnover
Lower turnover typically indicates better working conditions and continuity of care. National average for nursing staff is 46.4%.
Recent health inspection
CMS inspects nursing facilities regularly. Deficiencies are categorized by severity.
Penalties in CMS records: 1 fine totaling $73,487, 1 total penalty.
What inspectors found at Heritage Manor Health & Rehab
Specific deficiencies cited in recent CMS health inspections, most recent first. Severity follows the CMS scope/severity scale. Source: CMS Care Compare.
- Potential for harm
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Nursing and Physician Services Deficiencies · Mar 26, 2026 · Full report (PDF) - Potential for harm
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Rights Deficiencies · Mar 26, 2026 · Full report (PDF) - Potential for harm
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies · Feb 11, 2026 · Full report (PDF) - Potential for harm
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies · Jan 7, 2026 · Full report (PDF) - Potential for harm
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies · Dec 16, 2025 · Full report (PDF)
Show all 12 deficiencies
- Potential for harm
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies · Dec 16, 2025 · Full report (PDF) - Potential for harm
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Resident Assessment and Care Planning Deficiencies · Dec 16, 2025 · Full report (PDF) - Potential for harm
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Resident Rights Deficiencies · Dec 16, 2025 · Full report (PDF) - Potential for harm
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Resident Rights Deficiencies · Aug 7, 2025 · Full report (PDF) - Potential for harm
Provide and implement an infection prevention and control program.
Infection Control Deficiencies · Aug 7, 2025 · Full report (PDF) - Potential for harm
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies · Aug 7, 2025 · Full report (PDF) - Potential for harm
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Nutrition and Dietary Deficiencies · Aug 7, 2025 · Full report (PDF)
Read the full inspection reports on Medicare.gov Each inspection there has a “Read the full report” link with the inspectors’ written findings.
About this facility
- Address
- 2575 Airline Drive
Bossier City, LA 71111 - CMS certification #
- 195323
- Ownership
- For profit - Limited Liability company
- Certified beds
- 64
- Avg residents/day
- 53.3
- Provider type
- Medicare and Medicaid
- First certified
- 1995-03-01
- Setting
- Urban
Not SLA enrolled. This facility hasn’t enrolled in resident survey verification. Learn about enrollment →
Location and nearby
Explore the area around Heritage Manor Health & Rehab using Google Maps.
Other public records
- Website says Works with hospice, transportation, 3 meals a day
- Emergency In FEMA's high-risk flood area (Zone AE)
Full public records, with dates and sources
Care and services
From the community’s website
What Heritage Manor Health & Rehab says about itself, quoted from its own site. We have not checked these claims against licensing records. Ask about each one on a tour.
- Offers hospice care on site or works with hospice providers.
Heritage Manor provides comprehensive care, from short-term rehabilitation to long-term care, memory care, and hospice, ensuring comfort, recovery, and dignity at every stage of life.
(page, checked Oct 12, 2026) - Provides transportation.
Transportation for appointments
(page, checked Oct 12, 2026) - 3 meals a day.
three meals daily in our dining room
(page, checked Oct 12, 2026)
Location and nearby care
- Nearest hospital with an emergency room
- Ochsner Lsu Health Shreveport, Shreveport. 5.5 miles away, straight line. CMS overall hospital rating: 2 of 5 stars.
- Nearest Medicare nursing home
- Pilgrim Manor Skilled Nursing and Rehabilitation, Bossier City. 0.9 miles away, straight line.
- Nearest home health agency office
- Vitalcaring Group, Bossier City. 1.1 miles away, straight line. Agencies travel to clients, so ask which ones serve this address.
- Nearest pharmacy
- CVS Pharmacy. 1.3 miles away, straight line. From OpenStreetMap, which does not list every pharmacy, so one may be closer.
- Area
- USDA classes ZIP code 71111 as metropolitan (metropolitan core).
- Dialysis within 15 miles
- Fmcna - Bossier Regional Dx Ctr, Bossier City, 0.5 miles away, straight line (CMS rating 2 of 5 stars)
Fmcna - North Bossier, Bossier City, 1.4 miles away, straight line (CMS rating 2 of 5 stars)
Dci - North Shreveport, Shreveport, 3.6 miles away, straight line (CMS rating 1 of 5 stars) - Hospice
- 14 Medicare hospices tell CMS they serve ZIP code 71111.
Gentiva, office in Bossier City, 2.7 miles away, straight line (CMS family survey rating 4 of 5 stars)
Allegiance Healthcare, LLC, office in Shreveport, 4.5 miles away, straight line
Nightingale Hospice, office in Bossier City, 5.9 miles away, straight line - Nearest geriatric medicine practice
- Access Medical Clinic Arkansas LLC, Hope. 76.7 miles away, straight line. 1 geriatric medicine doctor listed there.
Distances are straight lines from the community, not driving distance. Hospitals, home health, dialysis, hospice and doctors come from CMS provider data (CMS, hospital list updated Jul 22, 2026). Star ratings are CMS’s own.
Emergency and natural hazard risk
Public hazard maps for this location. Ask the community about its emergency plan, its generator and where residents would go in an evacuation.
- Flood zone
- Zone AE: 1% annual chance flood area (high risk); base flood elevation set. This is inside FEMA's Special Flood Hazard Area, where flood insurance is required for federally backed mortgages. (FEMA flood map)
- FEMA National Risk Index
- Overall: relatively moderate. By hazard: hurricane relatively low, inland flooding relatively moderate, wildfire very low, tornado relatively high, heat wave very high, earthquake relatively low. These are FEMA’s ratings for the census tract, compared with tracts nationwide. (FEMA, December 2025)
A flood zone describes the map at this point, not the building's elevation. In an emergency, follow the local emergency management agency.
What we checked
Every public source we searched for this community. “Nothing on record” means we found no record that matched it. A record can be missed when a name or address differs.
| Source | Data as of | What we found |
|---|---|---|
| U.S. Department of Labor wage and hour cases | Oct 15, 2026 | Only cases that look tied to an earlier operator (not shown) |
| OSHA workplace safety inspections since 2016 | Oct 15, 2026 | Nothing on record |
| FEMA flood map | See above | |
| USDA wildfire risk | Apr 15, 2026 | Not shown: FEMA rates wildfire risk here very low |
| FEMA National Risk Index | See above | |
| CMS hospitals, home health, dialysis, hospice and doctors; OpenStreetMap pharmacies | See above | |
| HUD Multifamily Properties - Assisted | Jul 6, 2026 | Nothing on record |
| State Veterans Homes (NASVH directory) | Sep 20, 2026 | Nothing on record |
| CMS Hospice - General Information | Aug 19, 2026 | Nothing on record |
| CMS Home Health Care Agencies | May 27, 2026 | Nothing on record |
| The community’s own website | See above |
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Frequently asked questions
Is Heritage Manor Health & Rehab a good nursing home?
CMS gives Heritage Manor Health & Rehab an overall rating of 1 out of 5 stars, including 2/5 for staffing and 1/5 for health inspections. These ratings come from the Centers for Medicare & Medicaid Services and are updated monthly.
How is Heritage Manor Health & Rehab staffed?
Heritage Manor Health & Rehab reports 3.43 total nurse hours per resident per day, compared with the Louisiana average of 3.81.
Has Heritage Manor Health & Rehab had inspection problems?
Its most recent CMS inspection cited 37 deficiencies.
How many beds does Heritage Manor Health & Rehab have?
Heritage Manor Health & Rehab is certified for 64 beds.