Nursing home
Willow Crossing Health & Rehabilitation Center
3550 Central Ave, Columbus, IN 47203 · Map
Government - County · 112 certified beds
Willow Crossing Health & Rehabilitation Center is a Medicare-certified nursing home in Columbus, Indiana. CMS rates it 2 out of 5 stars overall (2/5 for staffing, 3/5 for health inspections). Nurse staffing is 3.72 hours per resident per day, above the Indiana average of 3.71. Its most recent inspection on Feb 18, 2025 cited 6 deficiencies.
CMS quality ratings
Ratings from the Centers for Medicare & Medicaid Services (CMS), updated monthly. 5 stars is the highest quality.
How Willow Crossing Health & Rehabilitation Center compares
This facility vs. the Indiana and national averages, from CMS data. For staffing, higher is generally better; for turnover and deficiencies, lower is better.
| Metric | This facility | Indiana avg | National avg | Compared with the state |
|---|---|---|---|---|
| Total nurse staffing (hrs/resident/day) | 3.72 | 3.71 | 3.89 | above avg |
| RN staffing (hrs/resident/day) | 0.49 | 0.66 | 0.68 | below avg |
| Aide staffing (hrs/resident/day) | 2.67 | 2.27 | 2.34 | above avg |
| Nursing staff turnover | 47.4% | 47.0% | 46.4% | above avg |
| Deficiencies cited, last inspection | 6.0 | 7.5 | 9.5 | below avg |
Staffing
Hours per resident per day as reported to CMS. Higher numbers indicate more direct care time.
Staff turnover
Lower turnover typically indicates better working conditions and continuity of care. National average for nursing staff is 46.4%.
Recent health inspection
CMS inspects nursing facilities regularly. Deficiencies are categorized by severity.
- Every deficiency from the March 11, 2026 inspection was corrected by March 23, 2026
What inspectors found at Willow Crossing Health & Rehabilitation Center
Specific deficiencies cited in recent CMS health inspections, most recent first. Severity follows the CMS scope/severity scale. Source: CMS Care Compare.
- Potential for harm
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies · Mar 11, 2026 · Full report (PDF) - Potential for harm
Implement a program that monitors antibiotic use.
Infection Control Deficiencies · Mar 11, 2026 · Full report (PDF) - Potential for harm
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies · Mar 11, 2026 · Full report (PDF) - Potential for harm
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies · Mar 11, 2026 · Full report (PDF) - Potential for harm
Keep residents' personal and medical records private and confidential.
Resident Rights Deficiencies · Mar 11, 2026 · Full report (PDF)
Show all 12 deficiencies
- Actual harm
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies · Feb 19, 2026 · Full report (PDF) - Potential for harm
Ensure each resident must receive and the facility must provide necessary behavioral health care and services.
Quality of Life and Care Deficiencies · Feb 19, 2026 · Full report (PDF) - Potential for harm
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies · Feb 18, 2025 · Full report (PDF) - Potential for harm
Provide timely, quality laboratory services/tests to meet the needs of residents.
Administration Deficiencies · Feb 18, 2025 · Full report (PDF) - Potential for harm
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Pharmacy Service Deficiencies · Feb 18, 2025 · Full report (PDF) - Potential for harm
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies · Feb 18, 2025 · Full report (PDF) - Potential for harm
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies · Feb 18, 2025 · Full report (PDF)
Read the full inspection reports on Medicare.gov Each inspection there has a “Read the full report” link with the inspectors’ written findings.
About this facility
- Address
- 3550 Central Ave
Columbus, IN 47203 - CMS certification #
- 155535
- Ownership
- Government - County
- Certified beds
- 112
- Avg residents/day
- 99.2
- Provider type
- Medicare and Medicaid
- First certified
- 1994-06-30
- Setting
- Urban
Not SLA enrolled. This facility hasn’t enrolled in resident survey verification. Learn about enrollment →
Location and nearby
Explore the area around Willow Crossing Health & Rehabilitation Center using Google Maps.
Other public records
Full public records, with dates and sources
Location and nearby care
- Nearest hospital with an emergency room
- Columbus Regional Hospital, Columbus. 1.7 miles away, straight line. CMS overall hospital rating: 4 of 5 stars.
- Nearest Medicare nursing home
- Silver Oaks Health Campus, Columbus. 0.5 miles away, straight line.
- Nearest home health agency office
- American Nursing Care LLC, Columbus. 1.0 mile away, straight line. Agencies travel to clients, so ask which ones serve this address.
- Nearest pharmacy
- Kroger Pharmacy. 0.8 miles away, straight line. From OpenStreetMap, which does not list every pharmacy, so one may be closer.
- Area
- USDA classes ZIP code 47203 as metropolitan (metropolitan core).
- Dialysis within 15 miles
- Fmc - Columbus Bartholomew, Columbus, 0.7 miles away, straight line (CMS rating 3 of 5 stars)
- Hospice
- 12 Medicare hospices tell CMS they serve ZIP code 47203.
Our Hospice Of South Central Indiana Inc, office in Columbus, 1.7 miles away, straight line (CMS family survey rating 5 of 5 stars)
Main Street Hospice, LLC, office in Franklin, 19.3 miles away, straight line (CMS family survey rating 4 of 5 stars)
Schneck Medical Center Hospice, office in Seymour, 19.7 miles away, straight line (CMS family survey rating 5 of 5 stars) - Nearest geriatric medicine practice
- Columbus Regional Health Physicians LLC, Columbus. 1.7 miles away, straight line. 1 geriatric medicine doctor listed there.
Distances are straight lines from the community, not driving distance. Hospitals, home health, dialysis, hospice and doctors come from CMS provider data (CMS, hospital list updated Jul 22, 2026). Star ratings are CMS’s own.
Emergency and natural hazard risk
Public hazard maps for this location. Ask the community about its emergency plan, its generator and where residents would go in an evacuation.
- Flood zone
- Outside the high and moderate risk flood areas on FEMA's flood map (Zone X, minimal flood hazard, or not studied). (FEMA flood map)
- FEMA National Risk Index
- Overall: relatively moderate. By hazard: hurricane very low, inland flooding relatively high, wildfire relatively low, tornado very high, heat wave relatively moderate, earthquake relatively low. These are FEMA’s ratings for the census tract, compared with tracts nationwide. (FEMA, December 2025)
A flood zone describes the map at this point, not the building's elevation. In an emergency, follow the local emergency management agency.
What we checked
Every public source we searched for this community. “Nothing on record” means we found no record that matched it. A record can be missed when a name or address differs.
| Source | Data as of | What we found |
|---|---|---|
| U.S. Department of Labor wage and hour cases | Oct 15, 2026 | Nothing on record |
| OSHA workplace safety inspections since 2016 | Oct 15, 2026 | Nothing on record |
| FEMA flood map | See above | |
| USDA wildfire risk | Apr 15, 2026 | Not shown: FEMA rates wildfire risk here relatively low |
| FEMA National Risk Index | See above | |
| CMS hospitals, home health, dialysis, hospice and doctors; OpenStreetMap pharmacies | See above | |
| HUD Multifamily Properties - Assisted | Jul 6, 2026 | Nothing on record |
| State Veterans Homes (NASVH directory) | Sep 20, 2026 | Nothing on record |
| CMS Hospice - General Information | Aug 19, 2026 | Nothing on record |
| CMS Home Health Care Agencies | May 27, 2026 | Nothing on record |
| The community’s own website | Could not read the site |
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Frequently asked questions
Is Willow Crossing Health & Rehabilitation Center a good nursing home?
CMS gives Willow Crossing Health & Rehabilitation Center an overall rating of 2 out of 5 stars, including 2/5 for staffing and 3/5 for health inspections. These ratings come from the Centers for Medicare & Medicaid Services and are updated monthly.
How is Willow Crossing Health & Rehabilitation Center staffed?
Willow Crossing Health & Rehabilitation Center reports 3.72 total nurse hours per resident per day, compared with the Indiana average of 3.71.
Has Willow Crossing Health & Rehabilitation Center had inspection problems?
Its most recent CMS inspection cited 6 deficiencies.
How many beds does Willow Crossing Health & Rehabilitation Center have?
Willow Crossing Health & Rehabilitation Center is certified for 112 beds.