Assisted Living and Memory Care
Encore at Avalon Park
13798 Cygnus Dr, Orlando, FL 32828 · Map
Licensed for 120 residents
Encore at Avalon Park is a state-licensed assisted living, memory care community in Orlando, Florida. It is licensed for 120 residents. Lilisity publishes no score or ranking for this community; the details below come from the state licensing record.
Prices
This community does not publish its prices.
Area costs
Lilisity’s independent report
What the public record shows
Gathered by Lilisity from state and federal sources. Communities can’t edit this part of the page.
State inspections
Last inspection: Jun 9, 2026. See the record
License
Active, 120 residents
Assisted Living Facility 12618.
Nearest emergency room
10.8 miles
Oviedo Medical Center, rated 3 of 5 stars by CMS.
Side by side with nearby communities
The 4 nearest communities that offer assisted living, by straight-line distance. Prices are starting prices each community publishes; we never show estimates.
| Community | Distance | Licensed capacity | Published starting price | License | Inspection citations |
|---|---|---|---|---|---|
| Encore at Avalon Park this community | 120 | Not published | Active | 6 deficiencies, 2 sanctions | |
| Ideal Care ALF | 1.6 mi | 6 | Not published | Active | 30 deficiencies, 5 sanctions |
| Life White ALF | 3.0 mi | 6 | Not published | Active | 18 deficiencies, 0 sanctions |
| White Flowers ALF | 3.2 mi | 6 | Not published | Active | No record |
| Sweet Home Assisting Living | 3.3 mi | 6 | Not published | Active | No record |
State inspection record6 deficiencies, 2 sanctions
- Last inspection
- June 9, 2026 (complaint)
- Inspections
- 9, including 4 complaint inspections
- Deficiencies cited
- 6: 1 Class II, 4 Class III, 1 Unclassified
- Sanctions and fines
- 2, fines $4,500
- Substantiated complaints
- 1 AHCA’s count on FloridaHealthFinder; AHCA does not state the period it covers
- Specialty licenses
- Extended Congregate Care
- No deficiencies cited at the last inspection (June 2026)
- Every deficiency from the January 16, 2025 inspection was corrected by March 13, 2025
- License active since 2015
Sanctions and final orders
- February 24, 2025: Fine, $4,000 survey final order
- March 20, 2024: Fine, $500 survey final order
Most recent inspections with deficiencies
- January 16, 2025, standard inspection: 3 deficiencies
- Resident care: supervision Class II, corrected March 13, 2025
- Medication: records Class III, corrected March 13, 2025
- Medication: over-the-counter products Class III, corrected March 13, 2025
- January 17, 2024, complaint inspection: 2 deficiencies
- Resident care: rights and facility procedures Class III, corrected March 14, 2024
- Reporting requirements; electronic submission Unclassified, corrected March 14, 2024
- October 19, 2023, complaint inspection: 1 deficiency
- Resident care: supervision Class III, corrected January 17, 2024
Read the inspection reports on the state’s site → AHCA profile →
What these terms mean
Florida law (section 408.813, Florida Statutes) sorts violations into four classes, plus unclassified violations:
Class I: “Those conditions or occurrences related to the operation and maintenance of a provider or to the care of clients which the agency determines present an imminent danger to the clients of the provider or a substantial probability that death or serious physical or emotional harm would result therefrom.”
Class II: “Those conditions or occurrences related to the operation and maintenance of a provider or to the care of clients which the agency determines directly threaten the physical or emotional health, safety, or security of the clients, other than class I violations.”
Class III: “Those conditions or occurrences related to the operation and maintenance of a provider or to the care of clients which the agency determines indirectly or potentially threaten the physical or emotional health, safety, or security of clients, other than class I or class II violations.”
Class IV: “Those conditions or occurrences related to the operation and maintenance of a provider or to required reports, forms, or documents that do not have the potential of negatively affecting clients. These violations are of a type that the agency determines do not threaten the health, safety, or security of clients.”
Unclassified: A violation “that is not designated as a class I, class II, class III, or class IV violation.” Examples in the law: “Exceeding licensed capacity” and “Providing services beyond the scope of the license.”
Moratorium: “The licensee is prohibited from admitting new patients or residents due to an emergency action issued by the Agency.”
Suspension: “The license is temporarily suspended due to an emergency action issued by the Agency.”
Conditional license: “issued to a facility when one or more class I, II or III deficiencies are not corrected within Agency established timeframes.”
AHCA: “Before penalties for a deficiency are imposed, a licensee has the opportunity to contest Agency findings.”
AHCA: “The legal actions displayed are issued for the licensee of the facility/provider at the time the case was initiated.” They may have been issued to a prior owner. “Final Orders made available through this web page may not always reflect the final disposition of a matter since they may have been appealed.”
This community is licensed for 120 residents; larger communities are inspected and reported on more often, so read counts with size in mind. Source: Florida Agency for Health Care Administration (AHCA), FloridaHealthFinder and the AHCA Public Record Search, data as of October 15, 2026, showing the last five years. Always visit in person and ask the community about anything listed here.
License and ownershipActive license
- License type
- Assisted Living Facility
- License number
- 12618
- License status
- Active
- Licensed capacity
- 120
- County
- Orange County
- Administrator
- Suzette Garcia
Source: Florida state licensing records (agency listing), retrieved 2026-09-09. Licensing status is a matter of public record; it is not a quality rating.
Administrator name from the Florida licensing record, as of Oct 12, 2026.
Paying with Medicaid and other programsOn the Florida list of Medicaid providers (2026)
On the Florida list of Medicaid providers. Listed as ENCORE AT AVALON PARK under AHCA Medicaid Services modifier: Assistive Care Services; Medicaid listed under Payment Forms Accepted (facility-reported to AHCA). Medicaid services: Assistive Care Services. (state list, as of Oct 15, 2026)
Being on the list means the community has taken part in the program. Ask whether it has a Medicaid opening now, and how many residents it serves on Medicaid.
How Medicaid pays for care in Florida
- Statewide Medicaid Managed Care (SMMC) Long-Term Care (LTC) program. Florida Medicaid's Long-Term Care program lists assisted living services as a covered service. There is a wait list, and people are released from it by priority score, not by how long they have waited. (state page)
- Waitlist. The Long-Term Care program has a wait list. People are released by priority score and frailty, not by time on the list. (source)
Location and nearby careNearest hospital 10.8 mi, nursing home 6.5 mi, pharmacy 2.4 mi
- Nearest hospital with an emergency room
- Oviedo Medical Center, Oviedo. 10.8 miles away, straight line. CMS overall hospital rating: 3 of 5 stars.
- Nearest Medicare nursing home
- Palm Garden of Orlando, Orlando. 6.5 miles away, straight line.
- Nearest home health agency office
- Southeast Homecare, Orlando. 6.9 miles away, straight line. Agencies travel to clients, so ask which ones serve this address.
- Nearest pharmacy
- Walgreens. 2.4 miles away, straight line. From OpenStreetMap, which does not list every pharmacy, so one may be closer.
- Area
- USDA classes ZIP code 32828 as metropolitan (metropolitan core).
- Dialysis within 15 miles
- Davita Orlando East Dialysis, Orlando, 4.4 miles away, straight line (CMS rating 2 of 5 stars)
Fmc - East Orlando, Orlando, 5.2 miles away, straight line (CMS rating 2 of 5 stars)
Davita Alafaya Dialysis, Orlando, 5.6 miles away, straight line (CMS rating 3 of 5 stars) - Hospice
- 5 Medicare hospices tell CMS they serve ZIP code 32828.
Gentiva, office in Orlando, 11.1 miles away, straight line (CMS family survey rating 1 of 5 stars)
Adventhealth Hospice Care Central Florida, office in Altamonte Springs, 18.5 miles away, straight line (CMS family survey rating 3 of 5 stars) - Nearest geriatric medicine practice
- Florida Medical Associates LLC, Orlando. 4.6 miles away, straight line. 1 geriatric medicine doctor listed there.
Distances are straight lines from the community, not driving distance. Hospitals, home health, dialysis, hospice and doctors come from CMS provider data (CMS, hospital list updated Jul 22, 2026). Star ratings are CMS’s own.
Emergency and natural hazard riskFEMA overall risk relatively low; outside FEMA's high-risk flood areas
Public hazard maps for this location. Ask the community about its emergency plan, its generator and where residents would go in an evacuation.
- Emergency power
- Fully Implemented Permanent Generator. (Florida AHCA generator status, as of Oct 15, 2026)
- Flood zone
- Outside the high and moderate risk flood areas on FEMA's flood map (Zone X, minimal flood hazard, or not studied). (FEMA flood map)
- Wildfire risk to homes
- In Alafaya, FL, risk to homes is greater than 90% of communities in Florida and 94% of communities nationwide. USDA rates the whole town or city, not this address. (USDA Forest Service, Wildfire Risk to Communities, April 2026)
- FEMA National Risk Index
- Overall: relatively low. By hazard: hurricane relatively moderate, inland flooding relatively low, wildfire relatively moderate, tornado relatively moderate, heat wave relatively low, earthquake very low. These are FEMA’s ratings for the census tract, compared with tracts nationwide. (FEMA, December 2025)
A flood zone describes the map at this point, not the building's elevation. In an emergency, follow the local emergency management agency.
Questions to ask on a tour10 questions picked for this community from its record
Picked for this community from its record. Ask them in person and write down the answers.
- The state recorded a finding in February 2025. What was it, and how was it fixed?
- What does the base rate include, and when did rates last go up?
- How many caregivers work in memory care during the day, the evening and overnight, and for how many residents?
- What dementia training does each caregiver get before working alone, and every year after?
- How do staff respond when a resident is agitated, frightened or tries to leave?
- How many caregivers are on duty during the day and at night?
- What happens if care needs increase? When would someone need to move?
- What fees are charged at move-in?
- How do you tell families about falls, illness or changes?
- How long have the executive director and the head of care been here?
What we checked16 public sources we searched, with dates
Every public source we searched for this community. “Nothing on record” means we found no record that matched it. A record can be missed when a name or address differs.
| Source | Data as of | What we found |
|---|---|---|
| Florida Agency for Health Care Administration (AHCA) inspection records | Oct 15, 2026 | See above |
| Florida Medicaid provider list | Oct 15, 2026 | See above |
| U.S. Department of Labor wage and hour cases | Oct 15, 2026 | Nothing on record |
| OSHA workplace safety inspections since 2016 | Oct 15, 2026 | Nothing on record |
| Florida Department of Business and Professional Regulation, Division of Hotels and Restaurants kitchen inspections | Oct 15, 2026 | No kitchen matched |
| Florida AHCA generator status | Oct 15, 2026 | See above |
| Hurricane evacuation zone maps | Not in a mapped zone | |
| FEMA flood map | See above | |
| USDA wildfire risk | Apr 15, 2026 | See above |
| FEMA National Risk Index | See above | |
| CMS hospitals, home health, dialysis, hospice and doctors; OpenStreetMap pharmacies | See above | |
| HUD Multifamily Properties - Assisted | Jul 6, 2026 | Nothing on record |
| State Veterans Homes (NASVH directory) | Sep 20, 2026 | Nothing on record |
| CMS Hospice - General Information | Aug 19, 2026 | Nothing on record |
| CMS Home Health Care Agencies | May 27, 2026 | Nothing on record |
| The community’s own website | No plain statements of services found |
Common questionsAnswers to 4 questions families ask
What type of care does Encore at Avalon Park provide?
Encore at Avalon Park is licensed by the state of Florida for assisted living, memory care in Orlando, Florida. Its licensed capacity is 120 residents.
Does Lilisity rate Encore at Avalon Park?
No. We publish state licensing details for Encore at Avalon Park but no score, rating, or ranking. Only communities on the Top Communities list or with a Senior Living Alliance Excellence Award, both based on phone-verified resident and family interviews, are ranked.
How much does Encore at Avalon Park cost?
Assisted Living in Florida typically starts at $3,300 to $5,000 a month. Based on 248 communities that publish prices. These are area figures, not this community's price. Encore at Avalon Park does not publish its prices.
How do I contact Encore at Avalon Park?
Use Encore at Avalon Park's website, encoreatavalonpark.com, or visit at 13798 Cygnus Dr, Orlando, FL 32828.
How Lilisity works. The only scores or rankings Lilisity publishes are the Top Communities list and the Excellence Awards, both built from phone-verified resident and family interviews. Communities can pay Lilisity a flat monthly fee to manage their own listing: photos, prices, contact details, and receiving the inquiries families choose to send them. The fee is the same no matter how many families contact them or move in. Senior Living Alliance, which runs Lilisity, offers the same listing to its member communities as part of their membership; members pay SLA for its resident and family interview program. No community pays Lilisity per inquiry, per referral or per move-in. Payment never changes a testimonial, a rating, or the order of search results. The "Nearby Senior Living Alliance communities" box shows member communities only. How we verify testimonials · How we are paid