Nursing home
Touchpoints at Chestnut
171 Main St, East Windsor, CT 06088 · Map
For profit - Corporation · Part of Icare Health Network (12 facilities) · 60 certified beds
Touchpoints at Chestnut is a Medicare-certified nursing home in East Windsor, Connecticut. CMS rates it 3 out of 5 stars overall (4/5 for staffing, 3/5 for health inspections). Nurse staffing is 4.04 hours per resident per day, above the Connecticut average of 3.83. Its most recent inspection on Apr 24, 2025 cited 16 deficiencies.
CMS quality ratings
Ratings from the Centers for Medicare & Medicaid Services (CMS), updated monthly. 5 stars is the highest quality.
How Touchpoints at Chestnut compares
This facility vs. the Connecticut and national averages, from CMS data. For staffing, higher is generally better; for turnover and deficiencies, lower is better.
| Metric | This facility | Connecticut avg | National avg | Compared with the state |
|---|---|---|---|---|
| Total nurse staffing (hrs/resident/day) | 4.04 | 3.83 | 3.89 | above avg |
| RN staffing (hrs/resident/day) | 0.88 | 0.70 | 0.68 | above avg |
| Aide staffing (hrs/resident/day) | 2.32 | 2.28 | 2.34 | above avg |
| Nursing staff turnover | 50.0% | 37.9% | 46.4% | above avg |
| Deficiencies cited, last inspection | 16.0 | 12.8 | 9.5 | above avg |
Staffing
Hours per resident per day as reported to CMS. Higher numbers indicate more direct care time.
Staff turnover
Lower turnover typically indicates better working conditions and continuity of care. National average for nursing staff is 46.4%.
Recent health inspection
CMS inspects nursing facilities regularly. Deficiencies are categorized by severity.
- Every deficiency from the August 18, 2025 inspection was corrected by September 29, 2025
What inspectors found at Touchpoints at Chestnut
Specific deficiencies cited in recent CMS health inspections, most recent first. Severity follows the CMS scope/severity scale. Source: CMS Care Compare.
- Potential for harm
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Resident Assessment and Care Planning Deficiencies · Aug 18, 2025 · Full report (PDF) - Potential for harm
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies · Aug 18, 2025 · Full report (PDF) - Potential for harm
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Rights Deficiencies · Aug 18, 2025 · Full report (PDF) - Potential for harm
Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.
Nursing and Physician Services Deficiencies · Apr 24, 2025 · Full report (PDF) - Potential for harm
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies · Apr 24, 2025 · Full report (PDF)
Show all 12 deficiencies
- Potential for harm
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies · Apr 24, 2025 · Full report (PDF) - Potential for harm
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies · Apr 24, 2025 · Full report (PDF) - Potential for harm
Provide or obtain dental services for each resident.
Quality of Life and Care Deficiencies · Apr 24, 2025 · Full report (PDF) - Potential for harm
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service Deficiencies · Apr 24, 2025 · Full report (PDF) - Potential for harm
Provide the appropriate treatment and services to a resident who displays or is diagnosed with mental disorder or psychosocial adjustment difficulty, or who has a history of trauma and/or post-traumatic stress disorder.
Quality of Life and Care Deficiencies · Apr 24, 2025 · Full report (PDF) - Potential for harm
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies · Apr 24, 2025 · Full report (PDF) - Potential for harm
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies · Apr 24, 2025 · Full report (PDF)
Read the full inspection reports on Medicare.gov Each inspection there has a “Read the full report” link with the inspectors’ written findings.
About this facility
- Address
- 171 Main St
East Windsor, CT 06088 - CMS certification #
- 075436
- Ownership
- For profit - Corporation
- Certified beds
- 60
- Avg residents/day
- 49.7
- Provider type
- Medicare and Medicaid
- First certified
- 2003-05-01
- Chain
- Icare Health Network (12 facilities)
- Setting
- Urban
Part of Icare Health Network
Icare Health Network operates 12 nursing facilities across the United States. View all Icare Health Network facilities →
Not SLA enrolled. This facility hasn’t enrolled in resident survey verification. Learn about enrollment →
Location and nearby
Explore the area around Touchpoints at Chestnut using Google Maps.
Other public records
- Website says Respite stays
- Workplace safety 1 OSHA workplace safety inspection since 2019, 5 violations cited
Full public records, with dates and sources
Care and services
From the community’s website
What Touchpoints at Chestnut says about itself, quoted from its own site. We have not checked these claims against licensing records. Ask about each one on a tour.
- Offers respite or short-term stays.
Respite Care Services
(page, checked Oct 12, 2026)
Staff pay and workplace safety
Federal records about how the employer here treats its staff.
OSHA workplace safety inspections
OSHA inspects workplaces for staff safety, such as lifting, needles, chemicals and workplace violence. It does not inspect resident care.
- Dec 16, 2019: programmed (planned) inspection, complete (safety). Case closed Mar 16, 2020. 5 violations cited (3 serious, 2 other). Penalties: $6,882 proposed, $2,500 now. OSHA record. OSHA recorded the employer as Chestnut Point Care Center, LLC.
Details
- Other than serious: Eye and face protection (1910.133(a)(1)). Penalty $3,441 proposed, $0 now.
- Serious: Electrical equipment and installation (1910.303(b)(2)). Penalty $3,441 proposed, $2,500 now.
- Serious: Electrical wiring and grounding (1910.304(g)(5)). Penalty $0 proposed, $0 now.
- Serious: Cited rule 1910.307(c). Penalty $0 proposed, $0 now.
- Other than serious: Electrical wiring methods and equipment (1910.305(g)(2)(iii)). Penalty $0 proposed, $0 now.
Source: U.S. Department of Labor OSHA enforcement data, as of Oct 15, 2026, inspections since 2016. Penalties can change while a case is open or contested.
Location and nearby care
- Nearest hospital with an emergency room
- Manchester Memorial Hospital, Manchester. 11.1 miles away, straight line. CMS overall hospital rating: 4 of 5 stars.
- Nearest Medicare nursing home
- Bickford Health Care Center, Windsor Locks. 0.5 miles away, straight line.
- Nearest home health agency office
- Home Care Vna Lllc, Bloomfield. 8.8 miles away, straight line. Agencies travel to clients, so ask which ones serve this address.
- Nearest pharmacy
- Walgreens. 0.5 miles away, straight line. From OpenStreetMap, which does not list every pharmacy, so one may be closer.
- Area
- USDA classes ZIP code 06088 as metropolitan (metropolitan core).
- Dialysis within 15 miles
- Davita Palomba Drive Dialysis, Enfield, 5.1 miles away, straight line (CMS rating 3 of 5 stars)
Davita Bloomfield Dialysis, Bloomfield, 7.1 miles away, straight line (CMS rating 4 of 5 stars)
Fmc Of Western Hartford, Bloomfield, 8.9 miles away, straight line (has a shift starting after 5 pm; CMS rating 2 of 5 stars) - Hospice
- 8 Medicare hospices tell CMS they serve ZIP code 06088.
Trinity Health Of New England At Home, office in Hartford, 9.5 miles away, straight line (CMS family survey rating 3 of 5 stars)
Greater Manchester Homecare, LLC, office in Vernon, 10.0 miles away, straight line (CMS family survey rating 5 of 5 stars)
Beacon Hospice, An Amedisys Company, office in East Hartford, 11.5 miles away, straight line (CMS family survey rating 4 of 5 stars) - Nearest geriatric medicine practice
- Hartford Healthcare Medical Group Specialists PLLC, Bloomfield. 10.0 miles away, straight line. 1 geriatric medicine doctor listed there.
Distances are straight lines from the community, not driving distance. Hospitals, home health, dialysis, hospice and doctors come from CMS provider data (CMS, hospital list updated Jul 22, 2026). Star ratings are CMS’s own.
Emergency and natural hazard risk
Public hazard maps for this location. Ask the community about its emergency plan, its generator and where residents would go in an evacuation.
- Flood zone
- Zone X: 0.2% annual chance (500-year) flood area (moderate risk). (FEMA flood map)
A flood zone describes the map at this point, not the building's elevation. In an emergency, follow the local emergency management agency.
What we checked
Every public source we searched for this community. “Nothing on record” means we found no record that matched it. A record can be missed when a name or address differs.
| Source | Data as of | What we found |
|---|---|---|
| U.S. Department of Labor wage and hour cases | Oct 15, 2026 | Nothing on record |
| OSHA workplace safety inspections since 2016 | Oct 15, 2026 | See above |
| Hurricane evacuation zone maps | Not in a mapped zone | |
| FEMA flood map | See above | |
| USDA wildfire risk | Apr 15, 2026 | Nothing on record |
| FEMA National Risk Index | Nothing on record | |
| CMS hospitals, home health, dialysis, hospice and doctors; OpenStreetMap pharmacies | See above | |
| HUD Multifamily Properties - Assisted | Jul 6, 2026 | Nothing on record |
| State Veterans Homes (NASVH directory) | Sep 20, 2026 | Nothing on record |
| CMS Hospice - General Information | Aug 19, 2026 | Nothing on record |
| CMS Home Health Care Agencies | May 27, 2026 | Nothing on record |
| The community’s own website | See above |
Looking for assisted living or memory care instead?
Frequently asked questions
Is Touchpoints at Chestnut a good nursing home?
CMS gives Touchpoints at Chestnut an overall rating of 3 out of 5 stars, including 4/5 for staffing and 3/5 for health inspections. These ratings come from the Centers for Medicare & Medicaid Services and are updated monthly.
How is Touchpoints at Chestnut staffed?
Touchpoints at Chestnut reports 4.04 total nurse hours per resident per day, compared with the Connecticut average of 3.83.
Has Touchpoints at Chestnut had inspection problems?
Its most recent CMS inspection cited 16 deficiencies.
How many beds does Touchpoints at Chestnut have?
Touchpoints at Chestnut is certified for 60 beds.