Nursing home · Top rated by CMS
Webster House (Skilled Nursing and Continuing Care)
437 Webster Street, Palo Alto, CA 94301 · Map
Non profit - Corporation · Part of Front Porch (9 facilities) · 145 certified beds
Webster House (Skilled Nursing and Continuing Care) is a Medicare-certified nursing home in Palo Alto, California. CMS rates it 5 out of 5 stars overall (4/5 for staffing, 5/5 for health inspections). Nurse staffing is 4.44 hours per resident per day, below the California average of 4.51. Its most recent inspection on Jan 30, 2025 cited 2 deficiencies.
CMS quality ratings
Ratings from the Centers for Medicare & Medicaid Services (CMS), updated monthly. 5 stars is the highest quality.
How Webster House (Skilled Nursing and Continuing Care) compares
This facility vs. the California and national averages, from CMS data. For staffing, higher is generally better; for turnover and deficiencies, lower is better.
| Metric | This facility | California avg | National avg | Compared with the state |
|---|---|---|---|---|
| Total nurse staffing (hrs/resident/day) | 4.44 | 4.51 | 3.89 | below avg |
| RN staffing (hrs/resident/day) | 0.69 | 0.65 | 0.68 | above avg |
| Aide staffing (hrs/resident/day) | 2.45 | 2.64 | 2.34 | below avg |
| Nursing staff turnover | 29.3% | 38.1% | 46.4% | below avg |
| Deficiencies cited, last inspection | 2.0 | 15.4 | 9.5 | below avg |
Staffing
Hours per resident per day as reported to CMS. Higher numbers indicate more direct care time.
Staff turnover
Lower turnover typically indicates better working conditions and continuity of care. National average for nursing staff is 46.4%.
Recent health inspection
CMS inspects nursing facilities regularly. Deficiencies are categorized by severity.
What inspectors found at Webster House (Skilled Nursing and Continuing Care)
Specific deficiencies cited in recent CMS health inspections, most recent first. Severity follows the CMS scope/severity scale. Source: CMS Care Compare.
- Potential for harm
Provide and implement an infection prevention and control program.
Infection Control Deficiencies · Jan 30, 2025 · Full report (PDF) - Potential for harm
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Pharmacy Service Deficiencies · Jan 30, 2025 · Full report (PDF) - Potential for harm
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Resident Rights Deficiencies · Jul 20, 2023 - Potential for harm
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies · Feb 27, 2023 - Potential for harm
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Nutrition and Dietary Deficiencies · Feb 27, 2023
Show all 12 deficiencies
- Potential for harm
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Pharmacy Service Deficiencies · Feb 27, 2023 - Potential for harm
Ensure medication error rates are not 5 percent or greater.
Pharmacy Service Deficiencies · Feb 27, 2023 - Potential for harm
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Quality of Life and Care Deficiencies · Feb 27, 2023 - Potential for harm
Provide and implement an infection prevention and control program.
Infection Control Deficiencies · Feb 27, 2023 - Potential for harm
Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.
Administration Deficiencies · Feb 27, 2023 - Potential for harm
Ensure that residents are free from significant medication errors.
Pharmacy Service Deficiencies · Feb 27, 2023 - Potential for harm
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Pharmacy Service Deficiencies · Feb 27, 2023
Read the full inspection reports on Medicare.gov Each inspection there has a “Read the full report” link with the inspectors’ written findings.
About this facility
- Address
- 437 Webster Street
Palo Alto, CA 94301 - CMS certification #
- 555156
- Ownership
- Non profit - Corporation
- Certified beds
- 145
- Avg residents/day
- 62.4
- Provider type
- Medicare and Medicaid
- First certified
- 1983-06-08
- Chain
- Front Porch (9 facilities)
- Setting
- Urban
Part of Front Porch
Front Porch operates 9 nursing facilities across the United States. View all Front Porch facilities →
Not SLA enrolled. This facility hasn’t enrolled in resident survey verification. Learn about enrollment →
Location and nearby
Explore the area around Webster House (Skilled Nursing and Continuing Care) using Google Maps.
Other public records
- Kitchen 7 inspections by County of Santa Clara Department of Environmental Health since 2025; latest Green (pass) (August 2026)
Full public records, with dates and sources
Kitchen inspections
The local health department inspects the kitchen that serves residents. Results are in the agency's own words.
County of Santa Clara Department of Environmental Health: LHCF - Webster House Health Center - 2nd Floor
- Jul 9, 2026 (routine inspection): Green (pass).
1 violation
- Floor, walls, ceilings: built,maintained, clean (Minor). Inspector’s note: The floors within the plating area are non-cove base wood floors. [CA] The floor surfaces shall be smooth, of durable construction, and of nonabsorbent material that is easily cleanable. The juncture of the floor and wall shall be coved with a 3/8-inch minimum radius coving and shall extend up the ...
Source: the agency's records, inspections since Oct 16, 2023, as of Oct 15, 2026. G (Green): Pass. Y (Yellow): Conditional pass; major violations found, follow-up inspection required. R (Red): Closed; an imminent health hazard was found. Major violation: The county's critical (major) violation flag.
County of Santa Clara Department of Environmental Health: LHCF - Webster House Health Center - 3rd Floor
- Aug 31, 2026 (routine inspection): Green (pass).
1 violation
- Hot and cold water available (Minor). Inspector’s note: Measured water at hand sink restroom at 88F that is used for staff/visitors only. [CA] Maintain a minimum of 100F-108F for automatic combination faucets.
- Jul 9, 2026 (routine inspection): Green (pass).
1 violation
- Permits available (Minor). Inspector’s note: Manager stated that ownership has changed to Front Porch Communities and Services. [CA] Submit an additional facility evaluation request for this floor.
- Jan 16, 2025 (routine inspection): Green (pass). No violations listed.
Source: the agency's records, inspections since Oct 16, 2023, as of Oct 15, 2026. G (Green): Pass. Y (Yellow): Conditional pass; major violations found, follow-up inspection required. R (Red): Closed; an imminent health hazard was found. Major violation: The county's critical (major) violation flag.
County of Santa Clara Department of Environmental Health: LHCF - Webster House Health Center - 4th Floor
- Aug 31, 2026 (routine inspection): Green (pass). No violations listed.
- Jul 9, 2026 (routine inspection): Green (pass).
1 violation
- Permits available (Minor). Inspector’s note: Manager stated that ownership has changed to Front Porch Communities and Services. [CA] Submit an additional facility evaluation request for this floor.
- Jan 16, 2025 (routine inspection): Green (pass). No violations listed.
Source: the agency's records, inspections since Oct 16, 2023, as of Oct 15, 2026. G (Green): Pass. Y (Yellow): Conditional pass; major violations found, follow-up inspection required. R (Red): Closed; an imminent health hazard was found. Major violation: The county's critical (major) violation flag.
Location and nearby care
- Nearest hospital with an emergency room
- Stanford Health Care, Stanford. 2.3 miles away, straight line. CMS overall hospital rating: 5 of 5 stars. Location approximate.
- Nearest Medicare nursing home
- Palo Alto Sub-acute and Rehabilitation Center, Palo Alto. 0.5 miles away, straight line.
- Nearest home health agency office
- Universal Home Health, LLC, Menlo Park. 1.2 miles away, straight line. Agencies travel to clients, so ask which ones serve this address.
- Nearest pharmacy
- CVS Pharmacy. 0.2 miles away, straight line. From OpenStreetMap, which does not list every pharmacy, so one may be closer.
- Area
- USDA classes ZIP code 94301 as metropolitan (metropolitan core).
- Dialysis within 15 miles
- Lucile Packard Stanford Pediatric Dialysis, Palo Alto, 1.2 miles away, straight line (CMS rating 1 of 5 stars)
Satellite Healthcare Menlo Park, Menlo Park, 2.1 miles away, straight line (CMS rating 5 of 5 stars)
Davita Redwood City Dialysis, Redwood City, 4.4 miles away, straight line (has a shift starting after 5 pm; CMS rating 4 of 5 stars) - Hospice
- 19 Medicare hospices tell CMS they serve ZIP code 94301.
Pathways Home Health And Hospice, office in Sunnyvale, 7.8 miles away, straight line (CMS family survey rating 3 of 5 stars)
Sutter Care At Home, office in San Mateo, 10.8 miles away, straight line (CMS family survey rating 3 of 5 stars)
Mission Hospice & Home Care, Inc., office in San Mateo, 11.0 miles away, straight line (CMS family survey rating 3 of 5 stars) - Nearest geriatric medicine practice
- Sutter Bay Medical Foundation, Palo Alto. 0.8 miles away, straight line. 6 geriatric medicine doctors listed there.
Distances are straight lines from the community, not driving distance. Hospitals, home health, dialysis, hospice and doctors come from CMS provider data (CMS, hospital list updated Jul 22, 2026). Star ratings are CMS’s own.
Emergency and natural hazard risk
Public hazard maps for this location. Ask the community about its emergency plan, its generator and where residents would go in an evacuation.
- Flood zone
- Zone X: 0.2% annual chance (500-year) flood area (moderate risk). (FEMA flood map)
- FEMA National Risk Index
- Overall: very high. By hazard: inland flooding very high, tornado very low, heat wave relatively low, earthquake very high. These are FEMA’s ratings for the census tract, compared with tracts nationwide. (FEMA, December 2025)
A flood zone describes the map at this point, not the building's elevation. In an emergency, follow the local emergency management agency.
What we checked
Every public source we searched for this community. “Nothing on record” means we found no record that matched it. A record can be missed when a name or address differs.
| Source | Data as of | What we found |
|---|---|---|
| U.S. Department of Labor wage and hour cases | Oct 15, 2026 | Nothing on record |
| OSHA workplace safety inspections since 2016 | Oct 15, 2026 | Nothing on record |
| County of Santa Clara Department of Environmental Health kitchen inspections | Oct 15, 2026 | See above |
| FEMA flood map | See above | |
| USDA wildfire risk | Apr 15, 2026 | Not shown: no FEMA wildfire rating of moderate or higher here |
| FEMA National Risk Index | See above | |
| CMS hospitals, home health, dialysis, hospice and doctors; OpenStreetMap pharmacies | See above | |
| HUD Multifamily Properties - Assisted | Jul 6, 2026 | Nothing on record |
| State Veterans Homes (NASVH directory) | Sep 20, 2026 | Nothing on record |
| CMS Hospice - General Information | Aug 19, 2026 | Nothing on record |
| CMS Home Health Care Agencies | May 27, 2026 | Nothing on record |
| The community’s own website | Could not read the site |
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Frequently asked questions
Is Webster House (Skilled Nursing and Continuing Care) a good nursing home?
CMS gives Webster House (Skilled Nursing and Continuing Care) an overall rating of 5 out of 5 stars, including 4/5 for staffing and 5/5 for health inspections. These ratings come from the Centers for Medicare & Medicaid Services and are updated monthly.
How is Webster House (Skilled Nursing and Continuing Care) staffed?
Webster House (Skilled Nursing and Continuing Care) reports 4.44 total nurse hours per resident per day, compared with the California average of 4.51.
Has Webster House (Skilled Nursing and Continuing Care) had inspection problems?
Its most recent CMS inspection cited 2 deficiencies.
How many beds does Webster House (Skilled Nursing and Continuing Care) have?
Webster House (Skilled Nursing and Continuing Care) is certified for 145 beds.