Non profit - Corporation ·
145 certified beds ·
Medicare and Medicaid
· Part of Front Porch (9 facilities)
Top Rated Facility
5
Overall CMS Rating
★★★★★
Webster House is a Medicare-certified nursing home in Palo Alto, California. CMS rates it 5 out of 5 stars overall (4/5 for staffing, 5/5 for health inspections). Nurse staffing is 4.44 hours per resident per day, below the California average of 4.51. Its most recent inspection on Jan 30, 2025 cited 2 deficiencies.
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CMS Quality Ratings
Ratings from the Centers for Medicare & Medicaid Services (CMS), updated monthly. 5 stars = highest quality.
Overall Rating
★★★★★ 5/5
Health Inspections
★★★★★ 5/5
Staffing
★★★★☆ 4/5
Quality Measures
★★★★☆ 4/5
Long-Stay QM
★★★☆☆ 3/5
Short-Stay QM
★★★★★ 5/5
How Webster House compares
This facility vs. the California and national averages, from CMS data. For staffing, higher is generally better; for turnover and deficiencies, lower is better.
Metric
This facility
California avg
National avg
Total nurse staffing (hrs/resident/day)
4.44
4.51
3.89
below avg
RN staffing (hrs/resident/day)
0.69
0.65
0.68
above avg
Aide staffing (hrs/resident/day)
2.45
2.64
2.34
below avg
Nursing staff turnover
29.3%
38.1%
46.4%
below avg
Deficiencies cited, last inspection
2.0
15.4
9.5
below avg
Staffing
Hours per resident per day as reported to CMS. Higher numbers indicate more direct care time.
4.44
Total Nurse Hrs/Resident/Day
0.69
RN Hrs/Resident/Day
1.30
LPN Hrs/Resident/Day
2.45
Aide Hrs/Resident/Day
3.36
Weekend Nurse Hrs/Resident/Day
Staff Turnover
Lower turnover typically indicates better working conditions and continuity of care. National average for nursing staff is ~60%.
Total Nursing Staff
29.3%
Registered Nurses
50.0%
Administrator Changes2 in last year
Recent Health Inspection
CMS inspects nursing facilities regularly. Deficiencies are categorized by severity.
Jan 30, 2025
Most Recent Inspection Date
2
Total Deficiencies Found
8
Health Inspection Score
0
Number of Fines
What inspectors found at Webster House
Specific deficiencies cited in recent CMS health inspections, most recent first. Severity follows the CMS scope/severity scale. Source: CMS Care Compare.
Potential for harm
Provide and implement an infection prevention and control program.Infection Control Deficiencies · Jan 30, 2025
Potential for harm
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.Pharmacy Service Deficiencies · Jan 30, 2025
Potential for harm
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.Resident Rights Deficiencies · Jul 20, 2023
Potential for harm
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.Nutrition and Dietary Deficiencies · Feb 27, 2023
Potential for harm
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.Nutrition and Dietary Deficiencies · Feb 27, 2023
Potential for harm
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.Pharmacy Service Deficiencies · Feb 27, 2023
Potential for harm
Ensure medication error rates are not 5 percent or greater.Pharmacy Service Deficiencies · Feb 27, 2023
Potential for harm
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.Quality of Life and Care Deficiencies · Feb 27, 2023
Potential for harm
Provide and implement an infection prevention and control program.Infection Control Deficiencies · Feb 27, 2023
Potential for harm
Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.Administration Deficiencies · Feb 27, 2023
Potential for harm
Ensure that residents are free from significant medication errors.Pharmacy Service Deficiencies · Feb 27, 2023
Potential for harm
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.Pharmacy Service Deficiencies · Feb 27, 2023
About This Facility
Address
437 Webster Street Palo Alto, CA 94301
CMS Certification #
555156
Ownership
Non profit - Corporation
Certified Beds
145
Avg Residents/Day
62.4
Provider Type
Medicare and Medicaid
First Certified
1983-06-08
Chain
Front Porch (9 facilities)
Setting
Urban
Part of Front Porch
9
Facilities Nationwide
Front Porch operates 9 nursing facilities across the United States.
CMS gives Webster House an overall rating of 5 out of 5 stars, including 4/5 for staffing and 5/5 for health inspections. These ratings come from the Centers for Medicare & Medicaid Services and are updated monthly.
Webster House reports 4.44 total nurse hours per resident per day, compared with the California average of 4.51.
Its most recent CMS inspection cited 2 deficiencies.
Webster House is certified for 145 beds.
Admissions at Webster House
For admissions, availability and rehab questions, call (650) 328-3300. If a parent is leaving the hospital, the hospital discharge planner can also check which nursing homes have a bed.
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