Nursing home
Plaza Healthcare Center
1209 Hemlock Way, Santa Ana, CA 92707 · Map
For profit - Limited Liability company · Part of Country Villa Health Services (6 facilities) · 145 certified beds
Plaza Healthcare Center is a Medicare-certified nursing home in Santa Ana, California. CMS rates it 1 out of 5 stars overall (3/5 for staffing, 1/5 for health inspections). Nurse staffing is 4.11 hours per resident per day, below the California average of 4.51. Its most recent inspection on Jun 16, 2025 cited 29 deficiencies. Note: it carries a CMS abuse icon.
- CMS abuse iconThis facility has an active abuse icon on its CMS record.
- 2 fines totaling $4,587In CMS records: 2 total penalties.
CMS quality ratings
Ratings from the Centers for Medicare & Medicaid Services (CMS), updated monthly. 5 stars is the highest quality.
How Plaza Healthcare Center compares
This facility vs. the California and national averages, from CMS data. For staffing, higher is generally better; for turnover and deficiencies, lower is better.
| Metric | This facility | California avg | National avg | Compared with the state |
|---|---|---|---|---|
| Total nurse staffing (hrs/resident/day) | 4.11 | 4.51 | 3.89 | below avg |
| RN staffing (hrs/resident/day) | 0.31 | 0.65 | 0.68 | below avg |
| Aide staffing (hrs/resident/day) | 2.68 | 2.64 | 2.34 | above avg |
| Nursing staff turnover | 45.2% | 38.1% | 46.4% | above avg |
| Deficiencies cited, last inspection | 29.0 | 15.4 | 9.5 | above avg |
Staffing
Hours per resident per day as reported to CMS. Higher numbers indicate more direct care time.
Staff turnover
Lower turnover typically indicates better working conditions and continuity of care. National average for nursing staff is 46.4%.
Recent health inspection
CMS inspects nursing facilities regularly. Deficiencies are categorized by severity.
Penalties in CMS records: 2 fines totaling $4,587, 2 total penalties.
What inspectors found at Plaza Healthcare Center
Specific deficiencies cited in recent CMS health inspections, most recent first. Severity follows the CMS scope/severity scale. Source: CMS Care Compare.
- Minimal
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Resident Assessment and Care Planning Deficiencies · Feb 26, 2026 · Full report (PDF) - Minimal
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Resident Assessment and Care Planning Deficiencies · Dec 23, 2025 · Full report (PDF) - Potential for harm
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies · Aug 7, 2025 · Full report (PDF) - Potential for harm
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Freedom from Abuse, Neglect, and Exploitation Deficiencies · Aug 7, 2025 · Full report (PDF) - Potential for harm
Reasonably accommodate the needs and preferences of each resident.
Resident Rights Deficiencies · Aug 7, 2025 · Full report (PDF)
Show all 12 deficiencies
- Minimal
Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.
Administration Deficiencies · Aug 7, 2025 · Full report (PDF) - Minimal
Ensure each resident receives and the facility provides drinks consistent with resident needs and preferences and sufficient to maintain resident hydration.
Nutrition and Dietary Deficiencies · Aug 7, 2025 · Full report (PDF) - Minimal
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Nutrition and Dietary Deficiencies · Aug 7, 2025 · Full report (PDF) - Potential for harm
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies · Jun 16, 2025 · Full report (PDF) - Potential for harm
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Nutrition and Dietary Deficiencies · Jun 16, 2025 · Full report (PDF) - Potential for harm
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Resident Rights Deficiencies · Jun 16, 2025 · Full report (PDF) - Potential for harm
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies · Jun 16, 2025 · Full report (PDF)
Read the full inspection reports on Medicare.gov Each inspection there has a “Read the full report” link with the inspectors’ written findings.
About this facility
- Address
- 1209 Hemlock Way
Santa Ana, CA 92707 - CMS certification #
- 055206
- Ownership
- For profit - Limited Liability company
- Certified beds
- 145
- Avg residents/day
- 136.0
- Provider type
- Medicare and Medicaid
- First certified
- 1979-08-01
- Chain
- Country Villa Health Services (6 facilities)
- Setting
- Urban
Part of Country Villa Health Services
Country Villa Health Services operates 6 nursing facilities across the United States. View all Country Villa Health Services facilities →
Not SLA enrolled. This facility hasn’t enrolled in resident survey verification. Learn about enrollment →
Location and nearby
Explore the area around Plaza Healthcare Center using Google Maps.
Other public records
- Workplace safety 2 OSHA workplace safety inspections since 2018, 3 violations cited
Full public records, with dates and sources
Staff pay and workplace safety
Federal records about how the employer here treats its staff.
OSHA workplace safety inspections
OSHA inspects workplaces for staff safety, such as lifting, needles, chemicals and workplace violence. It does not inspect resident care.
- Aug 20, 2019: accident investigation inspection, partial (safety). Case open. 2 violations cited (1 serious, 1 other). Penalties: $8,810 proposed, $5,775 now. OSHA record. OSHA recorded the employer as Country Villa Plaza. Matched by street address; the name OSHA recorded differs from the community's.
Details
- Other than serious: Cited rule 3342(C). Penalty $375 proposed, $375 now.
- Serious: Cited rule 3342(C)(10)(C). Penalty $8,435 proposed, $5,400 now. Contested by the employer.
- May 4, 2018: programmed (planned) inspection, complete (safety). Case closed Jul 11, 2018. 1 violation cited (1 other). Penalties: $375 proposed, $375 now. OSHA record. OSHA recorded the employer as Santa Ana Healthcare & Wellness Centre, LP. Matched by street address; the name OSHA recorded differs from the community's.
Details
- Other than serious: Cited rule 461(A). Penalty $375 proposed, $375 now. To be fixed by Jul 2, 2018.
Source: U.S. Department of Labor OSHA enforcement data, as of Oct 15, 2026, inspections since 2016. Penalties can change while a case is open or contested.
Location and nearby care
- Nearest hospital with an emergency room
- Coastal Communities Hospital, Santa Ana. 0.3 miles away, straight line. CMS overall hospital rating: 1 of 5 stars.
- Nearest Medicare nursing home
- South Coast Post Acute, Santa Ana. 0.4 miles away, straight line.
- Nearest home health agency office
- Kindness Care Home Health, Santa Ana. 0.6 miles away, straight line. Agencies travel to clients, so ask which ones serve this address.
- Nearest pharmacy
- Bristol Medical Pharmacy. 0.3 miles away, straight line. From OpenStreetMap, which does not list every pharmacy, so one may be closer.
- Area
- USDA classes ZIP code 92707 as metropolitan (metropolitan core).
- Dialysis within 15 miles
- Fresenius Medical Care Santa Ana Dialysis, Santa Ana, 0.3 miles away, straight line (CMS rating 4 of 5 stars)
Davita Bristol Dialysis, Santa Ana, 1.4 miles away, straight line (CMS rating 1 of 5 stars)
Fmc-Newport Mesa Dialysis Services, Costa Mesa, 2.6 miles away, straight line (has a shift starting after 5 pm; CMS rating 4 of 5 stars) - Hospice
- 110 Medicare hospices tell CMS they serve ZIP code 92707.
Arias Health Care, Inc,, office in Santa Ana, 0.6 miles away, straight line
Geiss Med Hospice LLC, office in Santa Ana, 1.2 miles away, straight line (CMS family survey rating 3 of 5 stars)
Acacia Hospice And Palliative Services, office in Irvine, 1.6 miles away, straight line (CMS family survey rating 2 of 5 stars) - Nearest geriatric medicine practice
- Senior Doc Integrated Med PC, Santa Ana. 1.2 miles away, straight line. 1 geriatric medicine doctor listed there.
Distances are straight lines from the community, not driving distance. Hospitals, home health, dialysis, hospice and doctors come from CMS provider data (CMS, hospital list updated Jul 22, 2026). Star ratings are CMS’s own.
Emergency and natural hazard risk
Public hazard maps for this location. Ask the community about its emergency plan, its generator and where residents would go in an evacuation.
- Flood zone
- Zone X: 0.2% annual chance (500-year) flood area (moderate risk). (FEMA flood map)
- FEMA National Risk Index
- Overall: relatively moderate. By hazard: inland flooding relatively high, tornado very low, heat wave relatively low, earthquake relatively high. These are FEMA’s ratings for the census tract, compared with tracts nationwide. (FEMA, December 2025)
A flood zone describes the map at this point, not the building's elevation. In an emergency, follow the local emergency management agency.
What we checked
Every public source we searched for this community. “Nothing on record” means we found no record that matched it. A record can be missed when a name or address differs.
| Source | Data as of | What we found |
|---|---|---|
| U.S. Department of Labor wage and hour cases | Oct 15, 2026 | Nothing on record |
| OSHA workplace safety inspections since 2016 | Oct 15, 2026 | See above |
| FEMA flood map | See above | |
| USDA wildfire risk | Apr 15, 2026 | Not shown: no FEMA wildfire rating of moderate or higher here |
| FEMA National Risk Index | See above | |
| CMS hospitals, home health, dialysis, hospice and doctors; OpenStreetMap pharmacies | See above | |
| HUD Multifamily Properties - Assisted | Jul 6, 2026 | Nothing on record |
| State Veterans Homes (NASVH directory) | Sep 20, 2026 | Nothing on record |
| CMS Hospice - General Information | Aug 19, 2026 | Nothing on record |
| CMS Home Health Care Agencies | May 27, 2026 | Nothing on record |
| The community’s own website | Could not read the site |
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Frequently asked questions
Is Plaza Healthcare Center a good nursing home?
CMS gives Plaza Healthcare Center an overall rating of 1 out of 5 stars, including 3/5 for staffing and 1/5 for health inspections. These ratings come from the Centers for Medicare & Medicaid Services and are updated monthly.
How is Plaza Healthcare Center staffed?
Plaza Healthcare Center reports 4.11 total nurse hours per resident per day, compared with the California average of 4.51.
Has Plaza Healthcare Center had inspection problems?
Its most recent CMS inspection cited 29 deficiencies.
How many beds does Plaza Healthcare Center have?
Plaza Healthcare Center is certified for 145 beds.