Nursing home
Palm Terrace Healthcare & Rehabilitation Center
24962 Calle Aragon, Laguna Hills, CA 92637 · Map
For profit - Corporation · Part of The Ensign Group (329 facilities) · 99 certified beds
Palm Terrace Healthcare & Rehabilitation Center is a Medicare-certified nursing home in Laguna Hills, California. CMS rates it 4 out of 5 stars overall (2/5 for staffing, 4/5 for health inspections). Nurse staffing is 4.34 hours per resident per day, below the California average of 4.51. Its most recent inspection on Feb 3, 2025 cited 10 deficiencies.
CMS quality ratings
Ratings from the Centers for Medicare & Medicaid Services (CMS), updated monthly. 5 stars is the highest quality.
How Palm Terrace Healthcare & Rehabilitation Center compares
This facility vs. the California and national averages, from CMS data. For staffing, higher is generally better; for turnover and deficiencies, lower is better.
| Metric | This facility | California avg | National avg | Compared with the state |
|---|---|---|---|---|
| Total nurse staffing (hrs/resident/day) | 4.34 | 4.51 | 3.89 | below avg |
| RN staffing (hrs/resident/day) | 0.34 | 0.65 | 0.68 | below avg |
| Aide staffing (hrs/resident/day) | 2.43 | 2.64 | 2.34 | below avg |
| Nursing staff turnover | 52.7% | 38.1% | 46.4% | above avg |
| Deficiencies cited, last inspection | 10.0 | 15.4 | 9.5 | below avg |
Staffing
Hours per resident per day as reported to CMS. Higher numbers indicate more direct care time.
Staff turnover
Lower turnover typically indicates better working conditions and continuity of care. National average for nursing staff is 46.4%.
Recent health inspection
CMS inspects nursing facilities regularly. Deficiencies are categorized by severity.
- Every deficiency from the February 26, 2026 inspection was corrected by March 10, 2026
What inspectors found at Palm Terrace Healthcare & Rehabilitation Center
Specific deficiencies cited in recent CMS health inspections, most recent first. Severity follows the CMS scope/severity scale. Source: CMS Care Compare.
- Minimal
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Resident Assessment and Care Planning Deficiencies · Feb 26, 2026 · Full report (PDF) - Actual harm
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Nursing and Physician Services Deficiencies · Feb 9, 2026 · Full report (PDF) - Actual harm
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies · Feb 9, 2026 · Full report (PDF) - Potential for harm
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies · Feb 9, 2026 · Full report (PDF) - Potential for harm
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Freedom from Abuse, Neglect, and Exploitation Deficiencies · Feb 9, 2026 · Full report (PDF)
Show all 12 deficiencies
- Potential for harm
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies · Feb 9, 2026 · Full report (PDF) - Potential for harm
Provide safe, appropriate pain management for a resident who requires such services.
Quality of Life and Care Deficiencies · Feb 9, 2026 · Full report (PDF) - Potential for harm
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Resident Assessment and Care Planning Deficiencies · Feb 9, 2026 · Full report (PDF) - Potential for harm
Keep all essential equipment working safely.
Environmental Deficiencies · Feb 9, 2026 · Full report (PDF) - Potential for harm
Provide and implement an infection prevention and control program.
Infection Control Deficiencies · Feb 9, 2026 · Full report (PDF) - Potential for harm
Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.
Administration Deficiencies · Feb 9, 2026 · Full report (PDF) - Potential for harm
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Nutrition and Dietary Deficiencies · Feb 9, 2026 · Full report (PDF)
Read the full inspection reports on Medicare.gov Each inspection there has a “Read the full report” link with the inspectors’ written findings.
About this facility
- Address
- 24962 Calle Aragon
Laguna Hills, CA 92637 - CMS certification #
- 555257
- Ownership
- For profit - Corporation
- Certified beds
- 99
- Avg residents/day
- 91.8
- Provider type
- Medicare and Medicaid
- First certified
- 1987-04-09
- Chain
- The Ensign Group (329 facilities)
- Setting
- Urban
Part of The Ensign Group
The Ensign Group operates 329 nursing facilities across the United States. View all The Ensign Group facilities →
Not SLA enrolled. This facility hasn’t enrolled in resident survey verification. Learn about enrollment →
Location and nearby
Explore the area around Palm Terrace Healthcare & Rehabilitation Center using Google Maps.
Other public records
- Website says Nurse 24 hours a day
Full public records, with dates and sources
Care and services
From the community’s website
What Palm Terrace Healthcare & Rehabilitation Center says about itself, quoted from its own site. We have not checked these claims against licensing records. Ask about each one on a tour.
- Nurse on site: 24 hours a day.
We leave the critical decisions to those who know best: the Caregivers, Doctors, and Nurses who work with our patients 24-hours a day, 7-days a week.
(page, checked Oct 15, 2026)
Location and nearby care
- Nearest hospital with an emergency room
- Memorialcare Saddleback Medical Center, Laguna Hills. 0.6 miles away, straight line. CMS overall hospital rating: 4 of 5 stars.
- Nearest Medicare nursing home
- Villa Valencia Healthcare Center, Laguna Hills. 0.5 miles away, straight line.
- Nearest home health agency office
- Parentis Home Health, Laguna Hills. 0.8 miles away, straight line. Agencies travel to clients, so ask which ones serve this address.
- Nearest pharmacy
- CVS Pharmacy. 0.8 miles away, straight line. From OpenStreetMap, which does not list every pharmacy, so one may be closer.
- Area
- USDA classes ZIP code 92637 as metropolitan (metropolitan core).
- Dialysis within 15 miles
- Shc Laguna Hills, Laguna Hills, 1.1 miles away, straight line (CMS rating 5 of 5 stars)
Davita Saddleback Dialysis, Laguna Hills, 2.0 miles away, straight line (has a shift starting after 5 pm; CMS rating 5 of 5 stars)
Fresenius Medical Care Mission Viejo, Mission Viejo, 2.4 miles away, straight line (CMS rating 4 of 5 stars) - Hospice
- 108 Medicare hospices tell CMS they serve ZIP code 92637.
Memorialcare Hospice And Palliative Services, office in Laguna Hills, 0.6 miles away, straight line (CMS family survey rating 3 of 5 stars)
Parentis Hospice, office in Laguna Beach, 0.8 miles away, straight line
Hospice & Palliative Care Of California, office in Lake Forest, 1.8 miles away, straight line - Nearest geriatric medicine practice
- Healthcare Partners Affiliates Medical Group, Laguna Hills. 1.9 miles away, straight line. 1 geriatric medicine doctor listed there.
Distances are straight lines from the community, not driving distance. Hospitals, home health, dialysis, hospice and doctors come from CMS provider data (CMS, hospital list updated Jul 22, 2026). Star ratings are CMS’s own.
Emergency and natural hazard risk
Public hazard maps for this location. Ask the community about its emergency plan, its generator and where residents would go in an evacuation.
- Flood zone
- Outside the high and moderate risk flood areas on FEMA's flood map (Zone X, minimal flood hazard, or not studied). (FEMA flood map)
- FEMA National Risk Index
- Overall: relatively high. By hazard: inland flooding very high, tornado very low, heat wave relatively low, earthquake relatively high. These are FEMA’s ratings for the census tract, compared with tracts nationwide. (FEMA, December 2025)
A flood zone describes the map at this point, not the building's elevation. In an emergency, follow the local emergency management agency.
What we checked
Every public source we searched for this community. “Nothing on record” means we found no record that matched it. A record can be missed when a name or address differs.
| Source | Data as of | What we found |
|---|---|---|
| U.S. Department of Labor wage and hour cases | Oct 15, 2026 | Nothing on record |
| OSHA workplace safety inspections since 2016 | Oct 15, 2026 | Nothing on record |
| FEMA flood map | See above | |
| USDA wildfire risk | Apr 15, 2026 | Not shown: no FEMA wildfire rating of moderate or higher here |
| FEMA National Risk Index | See above | |
| CMS hospitals, home health, dialysis, hospice and doctors; OpenStreetMap pharmacies | See above | |
| HUD Multifamily Properties - Assisted | Jul 6, 2026 | Nothing on record |
| State Veterans Homes (NASVH directory) | Sep 20, 2026 | Nothing on record |
| CMS Hospice - General Information | Aug 19, 2026 | Nothing on record |
| CMS Home Health Care Agencies | May 27, 2026 | Nothing on record |
| The community’s own website | See above |
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Frequently asked questions
Is Palm Terrace Healthcare & Rehabilitation Center a good nursing home?
CMS gives Palm Terrace Healthcare & Rehabilitation Center an overall rating of 4 out of 5 stars, including 2/5 for staffing and 4/5 for health inspections. These ratings come from the Centers for Medicare & Medicaid Services and are updated monthly.
How is Palm Terrace Healthcare & Rehabilitation Center staffed?
Palm Terrace Healthcare & Rehabilitation Center reports 4.34 total nurse hours per resident per day, compared with the California average of 4.51.
Has Palm Terrace Healthcare & Rehabilitation Center had inspection problems?
Its most recent CMS inspection cited 10 deficiencies.
How many beds does Palm Terrace Healthcare & Rehabilitation Center have?
Palm Terrace Healthcare & Rehabilitation Center is certified for 99 beds.