Nursing home
Empress Care Center
1299 S. Bascom Avenue, San Jose, CA 95128 · Map
For profit - Individual · Part of Eva Care Group (9 facilities) · 67 certified beds
Empress Care Center is a Medicare-certified nursing home in San Jose, California. CMS rates it 3 out of 5 stars overall (4/5 for staffing, 2/5 for health inspections). Nurse staffing is 4.06 hours per resident per day, below the California average of 4.51. Its most recent inspection on Apr 28, 2025 cited 13 deficiencies.
CMS quality ratings
Ratings from the Centers for Medicare & Medicaid Services (CMS), updated monthly. 5 stars is the highest quality.
How Empress Care Center compares
This facility vs. the California and national averages, from CMS data. For staffing, higher is generally better; for turnover and deficiencies, lower is better.
| Metric | This facility | California avg | National avg | Compared with the state |
|---|---|---|---|---|
| Total nurse staffing (hrs/resident/day) | 4.06 | 4.51 | 3.89 | below avg |
| RN staffing (hrs/resident/day) | 0.65 | 0.65 | 0.68 | above avg |
| Aide staffing (hrs/resident/day) | 2.56 | 2.64 | 2.34 | below avg |
| Nursing staff turnover | 36.8% | 38.1% | 46.4% | below avg |
| Deficiencies cited, last inspection | 13.0 | 15.4 | 9.5 | below avg |
Staffing
Hours per resident per day as reported to CMS. Higher numbers indicate more direct care time.
Staff turnover
Lower turnover typically indicates better working conditions and continuity of care. National average for nursing staff is 46.4%.
Recent health inspection
CMS inspects nursing facilities regularly. Deficiencies are categorized by severity.
- Every deficiency from the April 28, 2025 inspection was corrected by May 16, 2025
What inspectors found at Empress Care Center
Specific deficiencies cited in recent CMS health inspections, most recent first. Severity follows the CMS scope/severity scale. Source: CMS Care Compare.
- Potential for harm
Ensure the facility is licensed under applicable State and local law and operates and provides services in compliance with all applicable Federal, State, and local laws, regulations, and codes, and with accepted professional standards.
Administration Deficiencies · Apr 28, 2025 · Full report (PDF) - Potential for harm
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies · Apr 28, 2025 · Full report (PDF) - Potential for harm
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Nutrition and Dietary Deficiencies · Apr 28, 2025 · Full report (PDF) - Potential for harm
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Quality of Life and Care Deficiencies · Apr 28, 2025 · Full report (PDF) - Potential for harm
Keep all essential equipment working safely.
Environmental Deficiencies · Apr 28, 2025 · Full report (PDF)
Show all 12 deficiencies
- Potential for harm
Provide and implement an infection prevention and control program.
Infection Control Deficiencies · Apr 28, 2025 · Full report (PDF) - Potential for harm
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Rights Deficiencies · Apr 28, 2025 · Full report (PDF) - Potential for harm
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Pharmacy Service Deficiencies · Apr 28, 2025 · Full report (PDF) - Potential for harm
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service Deficiencies · Apr 28, 2025 · Full report (PDF) - Potential for harm
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies · Apr 28, 2025 · Full report (PDF) - Potential for harm
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies · Apr 28, 2025 · Full report (PDF) - Potential for harm
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies · Apr 28, 2025 · Full report (PDF)
Read the full inspection reports on Medicare.gov Each inspection there has a “Read the full report” link with the inspectors’ written findings.
About this facility
- Address
- 1299 S. Bascom Avenue
San Jose, CA 95128 - CMS certification #
- 056026
- Ownership
- For profit - Individual
- Certified beds
- 67
- Avg residents/day
- 48.7
- Provider type
- Medicare and Medicaid
- First certified
- 1969-02-10
- Chain
- Eva Care Group (9 facilities)
- Setting
- Urban
Part of Eva Care Group
Eva Care Group operates 9 nursing facilities across the United States. View all Eva Care Group facilities →
Not SLA enrolled. This facility hasn’t enrolled in resident survey verification. Learn about enrollment →
Location and nearby
Explore the area around Empress Care Center using Google Maps.
Other public records
- Kitchen 1 inspection by County of Santa Clara Department of Environmental Health since 2025; latest Green (pass) (August 2025)
Full public records, with dates and sources
Kitchen inspections
The local health department inspects the kitchen that serves residents. Results are in the agency's own words.
County of Santa Clara Department of Environmental Health: LHCF - Empress Care Center LLC
- Aug 14, 2025 (routine inspection): Green (pass).
3 violations
- Proper hot and cold holding temperatures (Major). Inspector’s note: Measured a tray of cooked chicken holding between 126F - 129F on top of stove burner. Observed stove burner off, per operator, PHFs was made less than 2 hours. [CA] Maintain all hot PHFs held at or above 135F. [COS] Operator directed to reheat PHFs to 165F.
- No rodents, insects, birds, or animals (Minor). Inspector’s note: 1. Found 4 DEAD cockroaches in the storage room/office room. 2. Found OLD rodent dropping around/near water heater and back exterior door. [CA] Eliminate all evidence of DEAD cockroach and OLD rodent droppings. Clean and sanitize all effected areas. Continue to provide approved pest control ...
- Equipment, utensils: Approved, in good repair, adequate capacity (Minor). Inspector’s note: Found household containers being used to stored food/food related items in the prep area and small storage room near water heater. [CA] Discontinue using house holding containers, use approved food grade containers for the storage of food/food related items.
Source: the agency's records, inspections since Oct 16, 2023, as of Oct 15, 2026. G (Green): Pass. Y (Yellow): Conditional pass; major violations found, follow-up inspection required. R (Red): Closed; an imminent health hazard was found. Major violation: The county's critical (major) violation flag.
Location and nearby care
- Nearest hospital with an emergency room
- Santa Clara Valley Medical Center, San Jose. 1.0 mile away, straight line. CMS overall hospital rating: 2 of 5 stars.
- Nearest Medicare nursing home
- White Blossom Care Center, San Jose. 0.6 miles away, straight line.
- Nearest home health agency office
- Aveanna Healthcare, San Jose. 0.5 miles away, straight line. Agencies travel to clients, so ask which ones serve this address.
- Nearest pharmacy
- CVS Pharmacy. 0.5 miles away, straight line. From OpenStreetMap, which does not list every pharmacy, so one may be closer.
- Area
- USDA classes ZIP code 95128 as metropolitan (metropolitan core).
- Dialysis within 15 miles
- Shc San Jose LLC, San Jose, 0.7 miles away, straight line (CMS rating 3 of 5 stars)
Shc Wb San Jose, San Jose, 1.0 mile away, straight line (has a shift starting after 5 pm; CMS rating 4 of 5 stars)
Santa Clara Valley Renal Care Center, San Jose, 1.0 mile away, straight line (has a shift starting after 5 pm; CMS rating 4 of 5 stars) - Hospice
- 32 Medicare hospices tell CMS they serve ZIP code 95128.
Redwood Hospice, office in San Jose, 1.1 miles away, straight line (CMS family survey rating 2 of 5 stars)
Accentcare Hospice & Palliative Care Of Northern C, office in San Jose, 1.7 miles away, straight line
Sutter Care At Home, office in Saratoga, 4.3 miles away, straight line (CMS family survey rating 3 of 5 stars) - Nearest geriatric medicine practice
- County Of Santa Clara, San Jose. 1.0 mile away, straight line. 2 geriatric medicine doctors listed there.
Distances are straight lines from the community, not driving distance. Hospitals, home health, dialysis, hospice and doctors come from CMS provider data (CMS, hospital list updated Jul 22, 2026). Star ratings are CMS’s own.
Emergency and natural hazard risk
Public hazard maps for this location. Ask the community about its emergency plan, its generator and where residents would go in an evacuation.
- Flood zone
- Outside the high and moderate risk flood areas on FEMA's flood map (Zone X, minimal flood hazard, or not studied). (FEMA flood map)
- FEMA National Risk Index
- Overall: relatively moderate. By hazard: inland flooding relatively moderate, wildfire very low, tornado very low, heat wave relatively low, earthquake relatively high. These are FEMA’s ratings for the census tract, compared with tracts nationwide. (FEMA, December 2025)
A flood zone describes the map at this point, not the building's elevation. In an emergency, follow the local emergency management agency.
What we checked
Every public source we searched for this community. “Nothing on record” means we found no record that matched it. A record can be missed when a name or address differs.
| Source | Data as of | What we found |
|---|---|---|
| U.S. Department of Labor wage and hour cases | Oct 15, 2026 | Nothing on record |
| OSHA workplace safety inspections since 2016 | Oct 15, 2026 | Nothing on record |
| County of Santa Clara Department of Environmental Health kitchen inspections | Oct 15, 2026 | See above |
| FEMA flood map | See above | |
| USDA wildfire risk | Apr 15, 2026 | Not shown: FEMA rates wildfire risk here very low |
| FEMA National Risk Index | See above | |
| CMS hospitals, home health, dialysis, hospice and doctors; OpenStreetMap pharmacies | See above | |
| HUD Multifamily Properties - Assisted | Jul 6, 2026 | Nothing on record |
| State Veterans Homes (NASVH directory) | Sep 20, 2026 | Nothing on record |
| CMS Hospice - General Information | Aug 19, 2026 | Nothing on record |
| CMS Home Health Care Agencies | May 27, 2026 | Nothing on record |
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Frequently asked questions
Is Empress Care Center a good nursing home?
CMS gives Empress Care Center an overall rating of 3 out of 5 stars, including 4/5 for staffing and 2/5 for health inspections. These ratings come from the Centers for Medicare & Medicaid Services and are updated monthly.
How is Empress Care Center staffed?
Empress Care Center reports 4.06 total nurse hours per resident per day, compared with the California average of 4.51.
Has Empress Care Center had inspection problems?
Its most recent CMS inspection cited 13 deficiencies.
How many beds does Empress Care Center have?
Empress Care Center is certified for 67 beds.