Nursing home
Crystal Cove Care Center
1445 Superior Avenue, Newport Beach, CA 92663 · Map
For profit - Limited Liability company · Part of Pacs Group (264 facilities) · 96 certified beds
Crystal Cove Care Center is a Medicare-certified nursing home in Newport Beach, California. CMS rates it 3 out of 5 stars overall (2/5 for staffing, 3/5 for health inspections). Nurse staffing is 4.13 hours per resident per day, below the California average of 4.51. Its most recent inspection on Feb 24, 2025 cited 28 deficiencies.
CMS quality ratings
Ratings from the Centers for Medicare & Medicaid Services (CMS), updated monthly. 5 stars is the highest quality.
How Crystal Cove Care Center compares
This facility vs. the California and national averages, from CMS data. For staffing, higher is generally better; for turnover and deficiencies, lower is better.
| Metric | This facility | California avg | National avg | Compared with the state |
|---|---|---|---|---|
| Total nurse staffing (hrs/resident/day) | 4.13 | 4.51 | 3.89 | below avg |
| RN staffing (hrs/resident/day) | 0.43 | 0.65 | 0.68 | below avg |
| Aide staffing (hrs/resident/day) | 2.38 | 2.64 | 2.34 | below avg |
| Nursing staff turnover | 61.4% | 38.1% | 46.4% | above avg |
| Deficiencies cited, last inspection | 28.0 | 15.4 | 9.5 | above avg |
Staffing
Hours per resident per day as reported to CMS. Higher numbers indicate more direct care time.
Staff turnover
Lower turnover typically indicates better working conditions and continuity of care. National average for nursing staff is 46.4%.
Recent health inspection
CMS inspects nursing facilities regularly. Deficiencies are categorized by severity.
What inspectors found at Crystal Cove Care Center
Specific deficiencies cited in recent CMS health inspections, most recent first. Severity follows the CMS scope/severity scale. Source: CMS Care Compare.
- Minimal
Keep residents' personal and medical records private and confidential.
Resident Rights Deficiencies · Mar 3, 2026 · Full report (PDF) - Potential for harm
Provide and implement an infection prevention and control program.
Infection Control Deficiencies · Dec 23, 2025 · Full report (PDF) - Minimal
Provide and implement an infection prevention and control program.
Infection Control Deficiencies · Oct 14, 2025 · Full report (PDF) - Minimal
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies · Oct 14, 2025 · Full report (PDF) - Minimal
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies · Oct 14, 2025 · Full report (PDF)
Show all 12 deficiencies
- Minimal
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Resident Rights Deficiencies · Oct 14, 2025 · Full report (PDF) - Potential for harm
Provide safe, appropriate pain management for a resident who requires such services.
Quality of Life and Care Deficiencies · Jul 15, 2025 · Full report (PDF) - Potential for harm
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies · Jun 12, 2025 · Full report (PDF) - Minimal
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Pharmacy Service Deficiencies · Jun 12, 2025 · Full report (PDF) - Minimal
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Resident Assessment and Care Planning Deficiencies · Jun 12, 2025 · Full report (PDF) - Minimal
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Pharmacy Service Deficiencies · Mar 13, 2025 · Full report (PDF) - Potential for harm
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies · Feb 24, 2025 · Full report (PDF)
Read the full inspection reports on Medicare.gov Each inspection there has a “Read the full report” link with the inspectors’ written findings.
About this facility
- Address
- 1445 Superior Avenue
Newport Beach, CA 92663 - CMS certification #
- 055929
- Ownership
- For profit - Limited Liability company
- Certified beds
- 96
- Avg residents/day
- 86.1
- Provider type
- Medicare and Medicaid
- First certified
- 1973-01-01
- Chain
- Pacs Group (264 facilities)
- Setting
- Urban
Part of Pacs Group
Pacs Group operates 264 nursing facilities across the United States. View all Pacs Group facilities →
Not SLA enrolled. This facility hasn’t enrolled in resident survey verification. Learn about enrollment →
Location and nearby
Explore the area around Crystal Cove Care Center using Google Maps.
Other public records
- Website says Nurse 24 hours a day
- Staff pay 1 federal wage case with violations found, since 2020
- Workplace safety 1 OSHA workplace safety inspection since 2017, 1 violation cited
Full public records, with dates and sources
Care and services
From the community’s website
What Crystal Cove Care Center says about itself, quoted from its own site. We have not checked these claims against licensing records. Ask about each one on a tour.
- Nurse on site: 24 hours a day.
24/7 Nursing Care
(page, checked Oct 12, 2026)
Staff pay and workplace safety
Federal records about how the employer here treats its staff.
Federal wage and hour cases
The Department of Labor checks that staff are paid minimum wage and overtime as the law requires.
- Findings for Dec 12, 2020 to Oct 16, 2021. Violations found: Overtime. Back wages: $1,164 owed to 9 employees. Employer as DOL recorded it: Crystal Cove Care Center (Norway Maple Holdings, LLC). Case 1950461.
Source: U.S. Department of Labor, Wage and Hour Division enforcement data, loaded Oct 15, 2026. Concluded cases only. The dates are the period in which DOL found violations, not when the case opened or closed. Back wages are what the employer agreed to pay; penalties are what DOL assessed. DOL does not publish a page for each case, so search the dataset by case number.
OSHA workplace safety inspections
OSHA inspects workplaces for staff safety, such as lifting, needles, chemicals and workplace violence. It does not inspect resident care.
- Dec 14, 2017: programmed (planned) inspection, complete (safety). Case closed Feb 22, 2018. 1 violation cited (1 other). Penalties: $185 proposed, $185 now. OSHA record. OSHA recorded the employer as Crystal Cove Care, INC.
Details
- Other than serious: Cited rule 2340.16(b). Penalty $185 proposed, $185 now.
Source: U.S. Department of Labor OSHA enforcement data, as of Oct 15, 2026, inspections since 2016. Penalties can change while a case is open or contested.
Location and nearby care
- Nearest hospital with an emergency room
- Hoag Memorial Hospital Presbyterian, Newport Beach. 0.2 miles away, straight line. CMS overall hospital rating: 5 of 5 stars.
- Nearest Medicare nursing home
- Pelican Ridge Post Acute, Newport Beach. 0.1 miles away, straight line.
- Nearest home health agency office
- Specialized Home Health Services, Costa Mesa. 4.0 miles away, straight line. Agencies travel to clients, so ask which ones serve this address.
- Nearest pharmacy
- CVS Pharmacy. 0.8 miles away, straight line. From OpenStreetMap, which does not list every pharmacy, so one may be closer.
- Area
- USDA classes ZIP code 92663 as metropolitan (metropolitan core).
- Dialysis within 15 miles
- Fmc-Newport Superior Dialysis, Newport Beach, 0.3 miles away, straight line (CMS rating 4 of 5 stars)
Davita Newport Irvine Dialysis, Newport Beach, 3.2 miles away, straight line (CMS rating 3 of 5 stars)
Fmc-Newport Mesa Dialysis Services, Costa Mesa, 3.9 miles away, straight line (has a shift starting after 5 pm; CMS rating 4 of 5 stars) - Hospice
- 61 Medicare hospices tell CMS they serve ZIP code 92663.
Aster Palliative And Hospice Care, office in Newport Beach, 0.2 miles away, straight line
Advantage Health Systems, office in Costa Mesa, 4.2 miles away, straight line
Hoag Hospice, LLC, office in Newport Beach, 4.5 miles away, straight line (CMS family survey rating 3 of 5 stars) - Nearest geriatric medicine practice
- Pacific Hospitalist Associates A Medical Corporation, Newport Beach. 0.2 miles away, straight line. 1 geriatric medicine doctor listed there.
Distances are straight lines from the community, not driving distance. Hospitals, home health, dialysis, hospice and doctors come from CMS provider data (CMS, hospital list updated Jul 22, 2026). Star ratings are CMS’s own.
Emergency and natural hazard risk
Public hazard maps for this location. Ask the community about its emergency plan, its generator and where residents would go in an evacuation.
- Flood zone
- Outside the high and moderate risk flood areas on FEMA's flood map (Zone X, minimal flood hazard, or not studied). (FEMA flood map)
- FEMA National Risk Index
- Overall: relatively moderate. By hazard: inland flooding relatively moderate, coastal flooding relatively low, wildfire relatively low, tornado very low, heat wave very low, earthquake relatively high. These are FEMA’s ratings for the census tract, compared with tracts nationwide. (FEMA, December 2025)
A flood zone describes the map at this point, not the building's elevation. In an emergency, follow the local emergency management agency.
What we checked
Every public source we searched for this community. “Nothing on record” means we found no record that matched it. A record can be missed when a name or address differs.
| Source | Data as of | What we found |
|---|---|---|
| U.S. Department of Labor wage and hour cases | Oct 15, 2026 | See above |
| OSHA workplace safety inspections since 2016 | Oct 15, 2026 | See above |
| FEMA flood map | See above | |
| USDA wildfire risk | Apr 15, 2026 | Not shown: FEMA rates wildfire risk here relatively low |
| FEMA National Risk Index | See above | |
| CMS hospitals, home health, dialysis, hospice and doctors; OpenStreetMap pharmacies | See above | |
| HUD Multifamily Properties - Assisted | Jul 6, 2026 | Nothing on record |
| State Veterans Homes (NASVH directory) | Sep 20, 2026 | Nothing on record |
| CMS Hospice - General Information | Aug 19, 2026 | Nothing on record |
| CMS Home Health Care Agencies | May 27, 2026 | Nothing on record |
| The community’s own website | See above |
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Frequently asked questions
Is Crystal Cove Care Center a good nursing home?
CMS gives Crystal Cove Care Center an overall rating of 3 out of 5 stars, including 2/5 for staffing and 3/5 for health inspections. These ratings come from the Centers for Medicare & Medicaid Services and are updated monthly.
How is Crystal Cove Care Center staffed?
Crystal Cove Care Center reports 4.13 total nurse hours per resident per day, compared with the California average of 4.51.
Has Crystal Cove Care Center had inspection problems?
Its most recent CMS inspection cited 28 deficiencies.
How many beds does Crystal Cove Care Center have?
Crystal Cove Care Center is certified for 96 beds.