Independent Living and Assisted Living and Continuing Care
The Terraces of Los Gatos (Independent Living and Assisted Living and Continuing Care)
800 Blossom Hill Road, Los Gatos, CA 95032 · Map
Licensed for 458 residents · HUMANGOOD & HUMANGOOD NORCAL
The Terraces of Los Gatos (Independent Living and Assisted Living and Continuing Care) is a state-licensed independent living, assisted living, continuing care community in Los Gatos, California. It is licensed for 458 residents. Lilisity publishes no score or ranking for this community; the details below come from the state licensing record.
Prices
This community does not publish its prices.
Area costs
Lilisity’s independent report
What the public record shows
Gathered by Lilisity from state and federal sources. Communities can’t edit this part of the page.
License
Active, 458 residents
RCFE-CONTINUING CARE RETIREMENT COMMUNITY 430708817, licensed since Dec 22, 1992. Licensee HUMANGOOD & HUMANGOOD NORCAL.
State inspection record7 Type A, 1 Type B
- Last state visit
- September 23, 2026
- State visits since December 28, 2021
- 20 (including 3 inspections, 3 complaints investigated)
- Type A citations
- 7 immediate risk
- Type B citations
- 1 potential risk if not corrected
- Complaint allegations investigated
- 3: 1 substantiated, 2 not substantiated
- License active since 1992
Citations (8), newest first
- 87411(a) (plan of correction due September 18, 2026): Personnel Requirements - General. The community must have enough competent staff at all times to meet residents' needs.
- 1569.58(a) (plan of correction due January 24, 2024): Exclusion of Individuals. The state may bar a person from owning, running, working in or being present in a licensed community.
- 87616(a) (plan of correction due July 18, 2023): Exceptions for Health Conditions. How a community can ask the state for an exception to accept or keep a resident with a health condition that is otherwise restricted or not allowed.
- 87405(b) (plan of correction due July 12, 2023): Administrator - Qualifications and Duties. Qualifications and duties of the administrator, who must be certified and be on site enough to manage the community, with a qualified substitute when away.
- 87606(c) (plan of correction due July 12, 2023): Care of Bedridden Residents. Rules for accepting or keeping bedridden residents, including notifying the fire authority and meeting fire clearance and care requirements.
Show all 8
- 87466 (plan of correction due July 12, 2023): Observation of the Resident. Staff must watch residents for changes in their physical, mental, emotional and social condition, write changes down, and tell the resident's doctor and responsible person.
- 1569.17(b)(2)(D) (plan of correction due July 12, 2023): Criminal Record Clearance. Rules for criminal background checks of licensees, staff and others in the community.
- 87355(e) (plan of correction due July 12, 2023): Criminal Record Clearance. Staff, volunteers and others who need a background check must have a criminal record clearance or exemption before they work, live or volunteer in the community.
Plain meanings are our short reading of the rule cited, from the state’s regulation text. The state’s report says what happened.
Complaints with substantiated allegations (date the finding was approved)
- June 5, 2023: 1 substantiated, 1 Type A citation
Complaints with no substantiated allegation (2)
- April 28, 2026: 1 unfounded
- October 20, 2024: 1 unfounded
Every state visit (21)
- September 23, 2026: Other visit
- September 17, 2026: Other visit
- April 6, 2026: Complaint visit
- December 18, 2025: Inspection
- December 10, 2025: Other visit
Show all 20
- September 16, 2025: Other visit
- September 4, 2025: Other visit (2)
- June 17, 2025: Other visit
- June 6, 2025: Other visit
- May 15, 2025: Other visit
- December 26, 2024: Inspection
- October 4, 2024: Complaint visit
- October 2, 2024: Other visit
- January 24, 2024: Other visit
- January 22, 2024: Complaint visit
- December 22, 2023: Other visit
- September 22, 2023: Other visit
- July 11, 2023: Other visit
- April 11, 2023: Complaint visit
- December 28, 2021: Inspection
Read every report on the state’s site →
What these terms mean
Type A citations are for “the most serious type of violations in which there is an immediate risk to the health, safety or personal rights of those in care,” and are issued “even if the violation is corrected on the spot.”
Type B citations are for “a violation that, if not corrected, may [pose] an immediate risk to the health, safety or personal rights of clients,” such as faulty medical record keeping or staff training.
CCLD: “There is no difference between an inconclusive and an unsubstantiated complaint allegation. Both terms mean that there was no preponderance of evidence to prove that an alleged violation occurred.” Allegations CCLD finds unfounded are also not substantiated.
This community is licensed for 458 residents; larger communities are visited and complained about more often, so read counts with size in mind. Source: California Department of Social Services, Community Care Licensing, data as of September 28, 2026, covering the five years of records the state publishes. The state’s advice: “Never rely on this information alone to make a decision about a facility. Always visit facilities in person.”
Kitchen inspections3 inspections by County of Santa Clara Department of Environmental Health since 2024; latest Green (pass) (December 2025)
The local health department inspects the kitchen that serves residents. Results are in the agency's own words.
County of Santa Clara Department of Environmental Health: LHCF - the Terraces of Los Gatos
- Dec 30, 2025 (routine inspection): Green (pass).
9 violations
- Proper hot and cold holding temperatures (Major). Inspector’s note: Observed the cottage cheese, salmon, chicken, and potato salad at 58, 59, 60, and 58 degrees F. [CA] The PHF must be kept at 41 degrees F and below. If TPHC will be used then provide written procedures and time marking for PHFs utilizing time as a public health control (TPHC). [CA] PHFs held for ...
- Equipment, utensils, linens: Proper storage and use (Minor). Inspector’s note: Observed clean utensils stored in plastic bins that are soiled with small debris and food particles. [CA] Wash and sanitize the containers and utensils and keep the clean utensils in clean containers.
- Hot and cold water available (Minor). Inspector’s note: A kitchen hand sink hot water did not read above 89 degrees F hot water. [CA] The hot water must be able to reach 100 degrees F. This is the hand sink that leaks and puddles in front of the sink. Use the properly working hand washing sinks until this one can be repaired.
- Equipment, utensils: Approved, in good repair, adequate capacity (Minor). Inspector’s note: The table under the beverage machines is soiled. [CA] clean and sanitize the tables.
- Plumbing approved, installed, in good repair; proper backflow devices (Minor). Inspector’s note: The dish washing sink is leaking. [CA] Repair the leaking plumbing at the hand sink.
- Adequate handwash facilities supplied, accessible (Minor). Inspector’s note: The hand sink was blocked with a garbage bin. [CA] Keep the hand sink unblocked and easily accessible. [COS] The garbage was placed somewhere else
- No rodents, insects, birds, or animals (Minor). Inspector’s note: In the beverage service area there are insect glue boards under the beverage equipment that are smashed and full of insects. [CA] Discard the glue boards that are full of insects and clean and sanitize the area.
- Thermometers provided, accurate (Minor). Inspector’s note: Th pull out drawers on the far right end at the cook line does not have a thermometer. [CA] Provide a thermometer in the unit.
- Floor, walls, ceilings: built,maintained, clean (Minor). Inspector’s note: The small utensil and equipment storage room floor is soiled and has accumulated debris. [CA] Clean the storage room floor.
Source: the agency's records, inspections since Oct 16, 2023, as of Oct 15, 2026. G (Green): Pass. Y (Yellow): Conditional pass; major violations found, follow-up inspection required. R (Red): Closed; an imminent health hazard was found. Major violation: The county's critical (major) violation flag.
County of Santa Clara Department of Environmental Health: LHCF - the Terraces of Los Gatos
- Dec 30, 2025 (routine inspection): Green (pass).
1 violation
- Floor, walls, ceilings: built,maintained, clean (Minor). Inspector’s note: Observed debris on the floors under equipment. [CA] Thoroughly clean the floors.
- Nov 14, 2024 (routine inspection): Green (pass).
2 violations
- Floor, walls, ceilings: built,maintained, clean (Minor). Inspector’s note: Observed the floor under the dish sink to have accumulation of grime. [CA] thoroughly clean the floors. Observed the tile floor in the dish washing area to be missing the grout. [CA] Replace the grout where missing. Observed the flooring in the dry food storage area to be deteriorating. [CA] Repair ...
- Thermometers provided, accurate (Minor). Inspector’s note: Observed the refrigerated pull out drawers to not have thermometers. [CA] Provide thermometers in the units.
Source: the agency's records, inspections since Oct 16, 2023, as of Oct 15, 2026. G (Green): Pass. Y (Yellow): Conditional pass; major violations found, follow-up inspection required. R (Red): Closed; an imminent health hazard was found. Major violation: The county's critical (major) violation flag.
License and ownershipActive license, licensee HUMANGOOD & HUMANGOOD NORCAL
- License type
- RCFE-CONTINUING CARE RETIREMENT COMMUNITY
- License number
- 430708817
- License status
- Active
- Licensed since
- 1992-12-22
- Licensed capacity
- 458
- Licensee
- HUMANGOOD & HUMANGOOD NORCAL
- County
- Santa Clara County
- Administrator
- William Penrod
Source: California state licensing records (agency listing), retrieved 2026-09-09. Licensing status is a matter of public record; it is not a quality rating.
Administrator name from the California licensing record, as of Sep 9, 2026.
Paying with Medicaid and other programsHow Medicaid pays for care in California, and other programs
How Medicaid pays for care in California
- Assisted Living Waiver (ALW). Medi-Cal can pay for assisted living care services through the Assisted Living Waiver, but only in 15 counties, only for people who need nursing home level care, and there is a waitlist. The resident still pays room and board. (state page)
- Waitlist. The Assisted Living Waiver has a waitlist. DHCS reported 18,365 people on it in December 2025. (source)
Ask the community whether it accepts Medicaid.
Questions to ask on a tour9 questions picked for this community from its record
Picked for this community from its record. Ask them in person and write down the answers.
- What does the base rate include, and when did rates last go up?
- How many caregivers are on duty during the day and at night?
- What happens if care needs increase? When would someone need to move?
- What fees are charged at move-in?
- How do you tell families about falls, illness or changes?
- How long have the executive director and the head of care been here?
- Who gives medications, and what training do they have?
- For what reasons can a resident be asked to leave?
- Is the apartment held during a hospital stay, and at what cost?
What we checked9 public sources we searched, with dates
Every public source we searched for this community. “Nothing on record” means we found no record that matched it. A record can be missed when a name or address differs.
| Source | Data as of | What we found |
|---|---|---|
| California Department of Social Services, Community Care Licensing inspection records | Sep 28, 2026 | See above |
| California Medicaid provider list | Mar 3, 2026 | Not on the state list we checked. These lists are often incomplete. |
| U.S. Department of Labor wage and hour cases | Oct 15, 2026 | Nothing on record |
| OSHA workplace safety inspections since 2016 | Oct 15, 2026 | Nothing on record |
| County of Santa Clara Department of Environmental Health kitchen inspections | Oct 15, 2026 | See above |
| HUD Multifamily Properties - Assisted | Jul 6, 2026 | Nothing on record |
| State Veterans Homes (NASVH directory) | Sep 20, 2026 | Nothing on record |
| CMS Hospice - General Information | Aug 19, 2026 | Nothing on record |
| CMS Home Health Care Agencies | May 27, 2026 | Nothing on record |
Common questionsAnswers to 4 questions families ask
What type of care does The Terraces of Los Gatos (Independent Living and Assisted Living and Continuing Care) provide?
The Terraces of Los Gatos (Independent Living and Assisted Living and Continuing Care) is licensed by the state of California for independent living, assisted living, continuing care in Los Gatos, California. Its licensed capacity is 458 residents.
Does Lilisity rate The Terraces of Los Gatos (Independent Living and Assisted Living and Continuing Care)?
No. We publish state licensing details for The Terraces of Los Gatos (Independent Living and Assisted Living and Continuing Care) but no score, rating, or ranking. Only communities on the Top Communities list or with a Senior Living Alliance Excellence Award, both based on phone-verified resident and family interviews, are ranked.
How much does The Terraces of Los Gatos (Independent Living and Assisted Living and Continuing Care) cost?
Assisted Living in Santa Clara County typically starts at $4,000 to $6,500 a month. Based on 15 communities that publish prices. These are area figures, not this community's price. The Terraces of Los Gatos (Independent Living and Assisted Living and Continuing Care) does not publish its prices.
How do I contact The Terraces of Los Gatos (Independent Living and Assisted Living and Continuing Care)?
Visit The Terraces of Los Gatos (Independent Living and Assisted Living and Continuing Care) at 800 Blossom Hill Road, Los Gatos, CA 95032.
How Lilisity works. The only scores or rankings Lilisity publishes are the Top Communities list and the Excellence Awards, both built from phone-verified resident and family interviews. Communities can pay Lilisity a flat monthly fee to manage their own listing: photos, prices, contact details, and receiving the inquiries families choose to send them. The fee is the same no matter how many families contact them or move in. Senior Living Alliance, which runs Lilisity, offers the same listing to its member communities as part of their membership; members pay SLA for its resident and family interview program. No community pays Lilisity per inquiry, per referral or per move-in. Payment never changes a testimonial, a rating, or the order of search results. The "Nearby Senior Living Alliance communities" box shows member communities only. How we verify testimonials · How we are paid