Assisted Living
Santa Anita Assisted Living
5600 Gracewood Avenue, Temple City, CA 91780 · Map
Licensed for 150 residents · SANTA ANITA ASSISTED LIVING
Santa Anita Assisted Living is a state-licensed assisted living community in Temple City, California. It is licensed for 150 residents. Lilisity publishes no score or ranking for this community; the details below come from the state licensing record.
Prices
This community does not publish its prices.
Area costs
Care and services
From the community’s website
What Santa Anita Assisted Living says about itself, quoted from its own site. We have not checked these claims against licensing records. Ask about each one on a tour.
Lilisity’s independent report
What the public record shows
Gathered by Lilisity from state and federal sources. Communities can’t edit this part of the page.
License
Active, 150 residents
RESIDENTIAL CARE ELDERLY 198603535, licensed since Jun 2, 2022. Licensee SANTA ANITA ASSISTED LIVING.
State inspection record14 Type A, 29 Type B
- Last state visit
- September 17, 2026
- State visits since March 24, 2022
- 115 (including 4 inspections, 94 complaints investigated)
- Type A citations
- 14 immediate risk
- Type B citations
- 29 potential risk if not corrected
- Complaint allegations investigated
- 241: 26 substantiated, 215 not substantiated
- License active since 2022
Citations (46), newest first
- 87303(a) (plan of correction due September 11, 2026): Maintenance and Operation. The building must be kept clean, safe, sanitary and in good repair.
- 87303(e)(2) (plan of correction due September 11, 2026): Maintenance and Operation. Water and plumbing must be kept safe, including safe hot water temperatures, grab bars, slip-resistant tub and shower floors, and working toilets and sinks.
- 87309(a) (plan of correction due September 10, 2026): Storage Space and Access. Cleaning products, poisons, knives, matches, tools and other dangerous items must be kept in locked storage and not left unattended.
- 87468.1(a)(2) (plan of correction due September 9, 2026): Personal Rights of Residents in All Facilities. Lists the basic rights of every resident, including dignity, safe and comfortable accommodations, and freedom from punishment, humiliation and abuse.
- 87303(a) (plan of correction due September 4, 2026): Maintenance and Operation. The building must be kept clean, safe, sanitary and in good repair.
Show all 8
- 87307(d)(6) (plan of correction due July 17, 2026): Personal Accommodations and Services. The building must have enough room, be kept in good repair, and protect residents from hazards such as slippery rugs and stairways.
- 87555(b)(29) (plan of correction due July 17, 2026): General Food Service Requirements. Meal service rules, such as at least three meals a day, snacks between meals, a suitable dining area, varied menus and planned menus in larger communities.
- 87608(a)(5)(A) (plan of correction due July 17, 2026): Postural Supports. The community must help residents with daily activities they cannot do themselves, and may use postural supports only under set conditions.
Show all citations (38 more)
- 87309(a) (plan of correction due July 10, 2026): Storage Space and Access. Cleaning products, poisons, knives, matches, tools and other dangerous items must be kept in locked storage and not left unattended.
- 87465(h)(2) (plan of correction due July 10, 2026): Incidental Medical and Dental Care Services. Centrally stored medicines must be locked up, kept in their original labeled containers, and tracked in a written record.
- 87411(a) (plan of correction due July 10, 2026): Personnel Requirements - General. The community must have enough competent staff at all times to meet residents' needs.
- 87303(a) (plan of correction due July 7, 2026): Maintenance and Operation. The building must be kept clean, safe, sanitary and in good repair.
- 87312 (plan of correction due July 3, 2026): Motor Vehicles Used in Transporting Residents. Drivers who transport residents must be properly licensed, and vehicles must be safe and not overloaded.
Show all 38
- 87465(a)(4) (plan of correction due June 13, 2026): Incidental Medical and Dental Care Services. The community must have a plan for residents' medical and dental care and help residents arrange and get to that care.
- 87465(j) (plan of correction due May 21, 2026): Incidental Medical and Dental Care Services. Rules for helping residents with medicines and other incidental medical and dental care.
- 87465(a)(4) (plan of correction due May 19, 2026): Incidental Medical and Dental Care Services. The community must have a plan for residents' medical and dental care and help residents arrange and get to that care.
- 87208(a)(5) (plan of correction due April 6, 2026): Plan of Operation. The community must have a current written plan of operation, follow it, and get state approval for major changes.
- 87507(g)(3)(G) (plan of correction due March 13, 2026): Admission Agreements. The admission agreement must list the services provided, the rates, fees and payment terms, and other required terms.
- 87303(a)(1) (plan of correction due March 3, 2026): Maintenance and Operation. The building must be kept clean, safe, sanitary and in good repair.
- 87303(a) (plan of correction due February 20, 2026): Maintenance and Operation. The building must be kept clean, safe, sanitary and in good repair.
- 87208(a) (plan of correction due February 6, 2026): Plan of Operation. The community must have a current written plan of operation, follow it, and get state approval for major changes.
- 87303(e)(3) (plan of correction due February 2, 2026): Maintenance and Operation. Water and plumbing must be kept safe, including safe hot water temperatures, grab bars, slip-resistant tub and shower floors, and working toilets and sinks.
- 87555(b)(29) (plan of correction due February 2, 2026): General Food Service Requirements. Meal service rules, such as at least three meals a day, snacks between meals, a suitable dining area, varied menus and planned menus in larger communities.
- 87465(a)(4) (plan of correction due January 31, 2026): Incidental Medical and Dental Care Services. The community must have a plan for residents' medical and dental care and help residents arrange and get to that care.
- 87625(b)(3) (plan of correction due January 16, 2026): Managed Incontinence. Incontinent residents must be helped with regular toileting, checked often including at night, and kept clean and dry.
- 87468.1(a)(3) (plan of correction due December 18, 2025): Personal Rights of Residents in All Facilities. Lists the basic rights of every resident, including dignity, safe and comfortable accommodations, and freedom from punishment, humiliation and abuse.
- 87468.2(a)(25) (plan of correction due December 5, 2025): Additional Personal Rights of Residents in Privately Operated Facilities. Residents of privately operated communities have added rights, such as personal privacy, confidential records and help exercising their rights.
- 87468.2(a)(4) (plan of correction due October 10, 2025): Additional Personal Rights of Residents in Privately Operated Facilities. Residents of privately operated communities have added rights, such as personal privacy, confidential records and help exercising their rights.
- 87303(i)(A) (plan of correction due August 29, 2025): Maintenance and Operation. Communities with 16 or more residents, or with separate floors or buildings, must have a call signal system from each resident's unit to staff.
- 87465(c)(3) (plan of correction due August 18, 2025): Incidental Medical and Dental Care Services. Staff may help a resident take as-needed nonprescription medicine only with written instructions from the resident's doctor.
- 87411(a) (plan of correction due August 16, 2025): Personnel Requirements - General. The community must have enough competent staff at all times to meet residents' needs.
- 87411(d)(4) (plan of correction due July 29, 2025): Personnel Requirements - General. All staff must have on-the-job training or related experience for their duties, such as nutrition, sanitation, resident care and medication help.
- 87555(b)(27) (plan of correction due July 25, 2025): General Food Service Requirements. Meal service rules, such as at least three meals a day, snacks between meals, a suitable dining area, varied menus and planned menus in larger communities.
- 87465(a)(4) (plan of correction due July 19, 2025): Incidental Medical and Dental Care Services. The community must have a plan for residents' medical and dental care and help residents arrange and get to that care.
- 87465(e) (plan of correction due June 18, 2025): Incidental Medical and Dental Care Services. Every as-needed medicine staff help with must have a signed doctor's order and label showing the symptoms, dose, time between doses and daily maximum.
- 87211(a)(1)(D) (plan of correction due May 30, 2025): Reporting Requirements. Events the community must report to the state and to the resident's family or representative, such as deaths, injuries, abuse and changes in leadership.
- 87465(c)(2) (plan of correction due December 13, 2024): Incidental Medical and Dental Care Services. Staff may help a resident take as-needed nonprescription medicine only with written instructions from the resident's doctor.
- 87507(5)(c) (plan of correction due August 1, 2024): Admission Agreements. Rules for written admission agreements: what they must include, what they cannot include, signing and giving copies.
- 87224(a) (plan of correction due July 25, 2024): Eviction Procedures. A resident may be evicted only for listed reasons, such as unpaid fees or breaking facility rules, generally with 30 days' written notice.
- 87468(a)(3) (plan of correction due June 28, 2024): Personal Rights of Residents. Residents' personal rights, and the duty to explain them at admission and post them where residents and visitors can see them.
- 87506(b)(13) (plan of correction due September 28, 2023): Resident Records. Each resident's record must contain required information, such as contacts, doctors, medical assessment, medications and the admission agreement.
- 87468.1(a)(16) (plan of correction due September 23, 2023): Personal Rights of Residents in All Facilities. Lists the basic rights of every resident, including dignity, safe and comfortable accommodations, and freedom from punishment, humiliation and abuse.
- 87303(a) (plan of correction due September 5, 2023): Maintenance and Operation. Rules for keeping the building clean, safe and in good repair, including room temperature, lighting, water, waste, laundry, emergency lighting and call signal systems.
- 87468.2(a)(8) (plan of correction due August 4, 2023): Additional Personal Rights of Residents in Privately Operated Facilities. Additional rights for residents of privately operated communities, such as privacy, confidential records and help exercising their rights.
- 87303(a) (plan of correction due July 31, 2023): Maintenance and Operation. Rules for keeping the building clean, safe and in good repair, including room temperature, lighting, water, waste, laundry, emergency lighting and call signal systems.
- 87224(a)(4) (plan of correction due November 21, 2022): Eviction Procedures. A resident may be evicted only for listed reasons, such as unpaid fees or breaking facility rules, generally with 30 days' written notice.
Plain meanings are our short reading of the rule cited, from the state’s regulation text. The state’s report says what happened.
Complaints with substantiated allegations (date the finding was approved)
- August 20, 2026: 1 substantiated, 1 unsubstantiated
- July 16, 2026: 1 substantiated, 3 unsubstantiated, 1 Type B citation
- May 19, 2026: 1 substantiated, 1 Type A citation
- April 7, 2026: 1 substantiated, 1 Type B citation
- February 26, 2026: 2 substantiated, 2 Type B citations
Show all 8
- February 24, 2026: 1 substantiated, 1 unsubstantiated, 1 Type B citation
- January 28, 2026: 1 substantiated, 5 unsubstantiated
- January 15, 2026: 1 substantiated, 2 unsubstantiated, 1 Type B citation
Show all (16 more)
- December 9, 2025: 1 substantiated, 1 unsubstantiated, 1 Type B citation
- October 28, 2025: 2 substantiated, 1 unsubstantiated
- September 30, 2025: 1 substantiated, 3 unsubstantiated, 1 Type A citation
- September 19, 2025: 1 substantiated, 1 unsubstantiated, 1 Type A citation
- September 4, 2025: 1 substantiated, 3 unsubstantiated, 1 Type B citation
Show all 16
- September 3, 2025: 1 substantiated, 1 Type B citation
- August 20, 2025: 1 substantiated, 1 Type A citation
- August 5, 2025: 1 substantiated, 3 unsubstantiated, 1 Type A citation
- January 31, 2025: 1 substantiated, 7 unsubstantiated, 1 Type A citation
- October 30, 2024: 1 substantiated, 1 Type A citation
- August 27, 2024: 1 substantiated, 1 Type B citation
- November 17, 2023: 1 substantiated, 2 unsubstantiated
- October 11, 2023: 1 substantiated, 2 unsubstantiated, 1 Type A citation
- August 3, 2023: 1 substantiated, 2 unsubstantiated, 1 Type B citation
- August 1, 2023: 1 substantiated, 2 unsubstantiated, 1 Type B citation
- December 7, 2022: 1 substantiated, 1 Type B citation
Complaints with no substantiated allegation (70)
- September 24, 2026: 1 unsubstantiated
- September 23, 2026: 3 unsubstantiated
- September 22, 2026: 3 unsubstantiated
- September 4, 2026: 3 unsubstantiated
- September 3, 2026: 1 unfounded
Show all 70
- September 2, 2026: 6 unsubstantiated
- September 2, 2026: 3 unsubstantiated
- August 31, 2026: 2 unsubstantiated
- August 24, 2026: 1 unsubstantiated
- August 17, 2026: 1 unsubstantiated
- July 23, 2026: 1 unsubstantiated
- July 15, 2026: 3 unsubstantiated
- June 23, 2026: 1 unsubstantiated
- June 23, 2026: 3 unsubstantiated
- June 4, 2026: 3 unsubstantiated
- May 29, 2026: 1 unsubstantiated
- May 19, 2026: 4 unsubstantiated
- May 11, 2026: 1 unsubstantiated
- April 28, 2026: 6 unsubstantiated
- April 21, 2026: 7 unsubstantiated
- March 24, 2026: 5 unsubstantiated
- March 19, 2026: 1 unsubstantiated
- March 9, 2026: 1 unsubstantiated
- March 2, 2026: 2 unsubstantiated
- February 17, 2026: 1 unsubstantiated
- February 10, 2026: 1 unsubstantiated
- February 10, 2026: 2 unsubstantiated
- February 10, 2026: 3 unsubstantiated
- February 10, 2026: 1 unsubstantiated
- February 5, 2026: 1 unsubstantiated
- January 28, 2026: 2 unsubstantiated
- January 21, 2026: 4 unsubstantiated
- January 7, 2026: 3 unsubstantiated
- December 8, 2025: 2 unsubstantiated
- November 24, 2025: 1 unsubstantiated
- November 14, 2025: 2 unsubstantiated
- November 10, 2025: 4 unsubstantiated
- November 10, 2025: 2 unsubstantiated
- November 6, 2025: 3 unsubstantiated
- November 4, 2025: 2 unsubstantiated
- October 27, 2025: 1 unsubstantiated
- October 7, 2025: 2 unsubstantiated
- October 3, 2025: 4 unsubstantiated
- September 9, 2025: 2 unsubstantiated
- September 4, 2025: 1 unsubstantiated
- September 2, 2025: 5 unsubstantiated
- August 7, 2025: 1 unsubstantiated
- June 17, 2025: 2 unsubstantiated
- June 10, 2025: 6 unsubstantiated
- April 25, 2025: 1 unsubstantiated
- December 10, 2024: 6 unsubstantiated
- December 9, 2024: 1 unsubstantiated
- November 21, 2024: 1 unsubstantiated
- October 23, 2024: 1 unsubstantiated
- October 1, 2024: 2 unsubstantiated
- July 29, 2024: 2 unsubstantiated
- July 11, 2024: 4 unsubstantiated
- July 8, 2024: 2 unsubstantiated
- February 26, 2024: 3 unsubstantiated
- February 7, 2024: 1 unsubstantiated
- December 18, 2023: 1 unsubstantiated
- December 15, 2023: 2 unsubstantiated
- December 7, 2023: 2 unsubstantiated
- November 21, 2023: 3 unsubstantiated
- October 24, 2023: 3 unsubstantiated
- September 8, 2023: 6 unsubstantiated
- August 11, 2023: 7 unsubstantiated
- March 30, 2023: 2 unsubstantiated
- March 8, 2023: 1 unsubstantiated
- September 15, 2022: 4 unsubstantiated
Every state visit (161)
- September 17, 2026: Other visit
- September 10, 2026: Other visit
- September 8, 2026: Other visit
- September 8, 2026: Complaint visit
- September 4, 2026: Complaint visit
Show all 127
- September 2, 2026: Other visit
- August 27, 2026: Other visit
- August 27, 2026: Complaint visit (2)
- August 18, 2026: Complaint visit
- August 11, 2026: Complaint visit
- August 10, 2026: Complaint visit
- August 4, 2026: Complaint visit
- July 23, 2026: Complaint visit
- July 16, 2026: Other visit
- July 16, 2026: Complaint visit
- July 9, 2026: Other visit
- July 2, 2026: Complaint visit
- June 30, 2026: Inspection
- June 19, 2026: Complaint visit (3)
- June 18, 2026: Complaint visit (2)
- June 16, 2026: Complaint visit (2)
- May 28, 2026: Complaint visit (2)
- May 21, 2026: Complaint visit (2)
- May 14, 2026: Complaint visit
- May 7, 2026: Complaint visit
- May 5, 2026: Complaint visit
- April 21, 2026: Complaint visit
- April 20, 2026: Complaint visit
- April 13, 2026: Complaint visit
- April 3, 2026: Complaint visit
- March 30, 2026: Complaint visit
- March 24, 2026: Other visit
- March 10, 2026: Complaint visit
- February 19, 2026: Complaint visit (2)
- February 5, 2026: Complaint visit
- February 3, 2026: Other visit
- February 3, 2026: Complaint visit
- January 30, 2026: Other visit
- January 30, 2026: Complaint visit
- January 28, 2026: Complaint visit
- January 2, 2026: Complaint visit (2)
- December 18, 2025: Other visit
- December 18, 2025: Complaint visit
- December 9, 2025: Complaint visit
- December 5, 2025: Complaint visit (2)
- December 4, 2025: Complaint visit
- December 2, 2025: Complaint visit
- November 18, 2025: Complaint visit
- November 13, 2025: Complaint visit
- November 8, 2025: Complaint visit
- October 30, 2025: Complaint visit (3)
- October 28, 2025: Complaint visit
- October 24, 2025: Complaint visit
- October 21, 2025: Complaint visit (2)
- October 20, 2025: Complaint visit
- October 14, 2025: Complaint visit (3)
- October 9, 2025: Other visit
- October 9, 2025: Complaint visit (2)
- October 7, 2025: Complaint visit (2)
- October 6, 2025: Complaint visit
- September 23, 2025: Complaint visit
- September 19, 2025: Complaint visit
- September 18, 2025: Complaint visit
- September 11, 2025: Complaint visit (2)
- September 8, 2025: Complaint visit
- August 28, 2025: Complaint visit
- August 18, 2025: Other visit
- August 18, 2025: Complaint visit (3)
- August 15, 2025: Complaint visit (2)
- August 12, 2025: Complaint visit
- August 11, 2025: Complaint visit (2)
- July 28, 2025: Other visit
- July 28, 2025: Complaint visit
- July 18, 2025: Complaint visit (2)
- July 17, 2025: Inspection
- June 17, 2025: Complaint visit
- June 13, 2025: Complaint visit
- June 11, 2025: Complaint visit
- May 29, 2025: Other visit
- May 22, 2025: Complaint visit
- May 7, 2025: Complaint visit
- April 14, 2025: Other visit
- April 7, 2025: Complaint visit
- April 4, 2025: Complaint visit (2)
- December 20, 2024: Other visit
- December 6, 2024: Complaint visit (2)
- December 5, 2024: Complaint visit
- December 3, 2024: Complaint visit
- November 14, 2024: Complaint visit
- October 21, 2024: Complaint visit
- October 11, 2024: Complaint visit
- August 29, 2024: Complaint visit
- August 1, 2024: Complaint visit
- July 30, 2024: Complaint visit
- July 25, 2024: Complaint visit
- July 6, 2024: Complaint visit
- June 14, 2024: Other visit
- June 14, 2024: Complaint visit (2)
- May 21, 2024: Inspection
- May 14, 2024: Complaint visit
- January 29, 2024: Complaint visit
- December 12, 2023: Complaint visit (2)
- November 20, 2023: Complaint visit
- November 14, 2023: Complaint visit
- October 26, 2023: Complaint visit
- October 17, 2023: Complaint visit (4)
- September 28, 2023: Other visit
- September 28, 2023: Complaint visit
- September 22, 2023: Complaint visit (2)
- August 25, 2023: Complaint visit (2)
- August 22, 2023: Other visit
- July 28, 2023: Complaint visit
- July 21, 2023: Complaint visit
- July 17, 2023: Other visit
- July 17, 2023: Complaint visit (2)
- July 7, 2023: Other visit
- June 13, 2023: Other visit
- June 12, 2023: Inspection
- March 21, 2023: Complaint visit
- February 22, 2023: Complaint visit
- February 7, 2023: Complaint visit
- November 18, 2022: Complaint visit (2)
- November 14, 2022: Complaint visit
- July 21, 2022: Complaint visit
- May 25, 2022: Other visit
- April 21, 2022: Other visit
- March 24, 2022: Other visit
Read every report on the state’s site →
What these terms mean
Type A citations are for “the most serious type of violations in which there is an immediate risk to the health, safety or personal rights of those in care,” and are issued “even if the violation is corrected on the spot.”
Type B citations are for “a violation that, if not corrected, may [pose] an immediate risk to the health, safety or personal rights of clients,” such as faulty medical record keeping or staff training.
CCLD: “There is no difference between an inconclusive and an unsubstantiated complaint allegation. Both terms mean that there was no preponderance of evidence to prove that an alleged violation occurred.” Allegations CCLD finds unfounded are also not substantiated.
This community is licensed for 150 residents; larger communities are visited and complained about more often, so read counts with size in mind. Source: California Department of Social Services, Community Care Licensing, data as of September 28, 2026, covering the five years of records the state publishes. The state’s advice: “Never rely on this information alone to make a decision about a facility. Always visit facilities in person.”
License and ownershipActive license, licensee SANTA ANITA ASSISTED LIVING
- License type
- RESIDENTIAL CARE ELDERLY
- License number
- 198603535
- License status
- Active
- Licensed since
- 2022-06-02
- Licensed capacity
- 150
- Licensee
- SANTA ANITA ASSISTED LIVING
- County
- Los Angeles County
- Administrator
- Alisa Dean
Source: California state licensing records (agency listing), retrieved 2026-09-09. Licensing status is a matter of public record; it is not a quality rating.
Administrator name from the California licensing record, as of Sep 9, 2026.
Paying with Medicaid and other programsOn the California list of Medicaid providers (2026)
On the California list of Medicaid providers. Listed as SANTA ANITA ASSISTED LIVING under Assisted Living Waiver (ALW). (state list, as of Mar 3, 2026)
Being on the list means the community has taken part in the program. Ask whether it has a Medicaid opening now, and how many residents it serves on Medicaid.
How Medicaid pays for care in California
- Assisted Living Waiver (ALW). Medi-Cal can pay for assisted living care services through the Assisted Living Waiver, but only in 15 counties, only for people who need nursing home level care, and there is a waitlist. The resident still pays room and board. (state page)
- Waitlist. The Assisted Living Waiver has a waitlist. DHCS reported 18,365 people on it in December 2025. (source)
Questions to ask on a tour10 questions picked for this community from its record
Picked for this community from its record. Ask them in person and write down the answers.
- The state recorded a finding in August 2026. What was it, and how was it fixed?
- What does the base rate include, and when did rates last go up?
- How many caregivers are on duty during the day and at night?
- What happens if care needs increase? When would someone need to move?
- What fees are charged at move-in?
- How do you tell families about falls, illness or changes?
- How long have the executive director and the head of care been here?
- Who gives medications, and what training do they have?
- For what reasons can a resident be asked to leave?
- Is the apartment held during a hospital stay, and at what cost?
What we checked10 public sources we searched, with dates
Every public source we searched for this community. “Nothing on record” means we found no record that matched it. A record can be missed when a name or address differs.
| Source | Data as of | What we found |
|---|---|---|
| California Department of Social Services, Community Care Licensing inspection records | Sep 28, 2026 | See above |
| California Medicaid provider list | Mar 3, 2026 | See above |
| U.S. Department of Labor wage and hour cases | Oct 15, 2026 | Nothing on record |
| OSHA workplace safety inspections since 2016 | Oct 15, 2026 | Nothing on record |
| Los Angeles County Department of Public Health, Environmental Health kitchen inspections | Oct 15, 2026 | No kitchen matched |
| HUD Multifamily Properties - Assisted | Jul 6, 2026 | Nothing on record |
| State Veterans Homes (NASVH directory) | Sep 20, 2026 | Nothing on record |
| CMS Hospice - General Information | Aug 19, 2026 | Nothing on record |
| CMS Home Health Care Agencies | May 27, 2026 | Nothing on record |
| The community’s own website | See above |
Common questionsAnswers to 4 questions families ask
What type of care does Santa Anita Assisted Living provide?
Santa Anita Assisted Living is licensed by the state of California for assisted living in Temple City, California. Its licensed capacity is 150 residents.
Does Lilisity rate Santa Anita Assisted Living?
No. We publish state licensing details for Santa Anita Assisted Living but no score, rating, or ranking. Only communities on the Top Communities list or with a Senior Living Alliance Excellence Award, both based on phone-verified resident and family interviews, are ranked.
How much does Santa Anita Assisted Living cost?
Assisted Living in Los Angeles County typically starts at $3,750 to $7,300 a month. Based on 42 communities that publish prices. These are area figures, not this community's price. Santa Anita Assisted Living does not publish its prices.
How do I contact Santa Anita Assisted Living?
Use Santa Anita Assisted Living's website, santaanitaal.com, or visit at 5600 Gracewood Avenue, Temple City, CA 91780.
How Lilisity works. The only scores or rankings Lilisity publishes are the Top Communities list and the Excellence Awards, both built from phone-verified resident and family interviews. Communities can pay Lilisity a flat monthly fee to manage their own listing: photos, prices, contact details, and receiving the inquiries families choose to send them. The fee is the same no matter how many families contact them or move in. Senior Living Alliance, which runs Lilisity, offers the same listing to its member communities as part of their membership; members pay SLA for its resident and family interview program. No community pays Lilisity per inquiry, per referral or per move-in. Payment never changes a testimonial, a rating, or the order of search results. The "Nearby Senior Living Alliance communities" box shows member communities only. How we verify testimonials · How we are paid