Assisted Living
Psalm Residential Care Home
565 Grove St, San Francisco, CA 94102 · Map
Licensed for 22 residents · WILLIAM S ENCARNACION
Psalm Residential Care Home is a state-licensed assisted living community in San Francisco, California. It is licensed for 22 residents. Lilisity publishes no score or ranking for this community; the details below come from the state licensing record.
Prices
This community does not publish its prices.
Area costs
Lilisity’s independent report
What the public record shows
Gathered by Lilisity from state and federal sources. Communities can’t edit this part of the page.
License
Active, 22 residents
RESIDENTIAL CARE ELDERLY 385600432, licensed since Oct 4, 2018. Licensee WILLIAM S ENCARNACION.
Nearest emergency room
0.6 miles
California Pacific Medical Center- Van Ness Campus, rated 3 of 5 stars by CMS.
Side by side with nearby communities
The 4 nearest communities that offer assisted living, by straight-line distance. Prices are starting prices each community publishes; we never show estimates.
| Community | Distance | Licensed capacity | Published starting price | License | Inspection citations |
|---|---|---|---|---|---|
| Psalm Residential Care Home this community | 22 | Not published | Active | 27 Type A, 22 Type B | |
| Autumn Glow | 0.1 mi | 15 | Not published | Active | 2 Type A, 1 Type B |
| Victorian Manor | 0.5 mi | 124 | Not published | Active | 2 Type A, 6 Type B |
| The Sequoias San Francisco | 0.6 mi | 400 | Not published | Active | 1 Type A, 0 Type B |
| Coterie Cathedral Hill | 0.6 mi | 260 | $10,815/mo | Active | 5 Type A, 1 Type B |
State inspection record27 Type A, 22 Type B
License on probation. CCLD lists this license as “on probation”. Ask the community why, and read the reports below.
- Last state visit
- September 9, 2026
- State visits since October 19, 2021
- 37 (including 3 inspections, 13 complaints investigated)
- Type A citations
- 27 immediate risk
- Type B citations
- 22 potential risk if not corrected
- Complaint allegations investigated
- 35: 16 substantiated, 19 not substantiated
- License active since 2018
Citations (49), newest first
- 87355(e) (plan of correction due September 10, 2026): Criminal Record Clearance. Staff, volunteers and others who need a background check must have a criminal record clearance or exemption before they work, live or volunteer in the community.
- 87205(a) (plan of correction due September 10, 2026): Accountability of Licensee Governing Body. The licensee, including any corporate board, must actively oversee the community's operation.
- 87303(a) (plan of correction due September 4, 2026): Maintenance and Operation. The building must be kept clean, safe, sanitary and in good repair.
- 87211(a)(1)(D) (plan of correction due August 28, 2026): Reporting Requirements. Events the community must report to the state and to the resident's family or representative, such as deaths, injuries, abuse and changes in leadership.
- 87205(a) (plan of correction due August 28, 2026): Accountability of Licensee Governing Body. The licensee, including any corporate board, must actively oversee the community's operation.
Show all 8
- 87464(f)(1) (plan of correction due August 20, 2026): Basic Services. Basic services must include care and supervision.
- 87205(a) (plan of correction due July 23, 2026): Accountability of Licensee Governing Body. The licensee, including any corporate board, must actively oversee the community's operation.
- 87303(a) (plan of correction due July 23, 2026): Maintenance and Operation. The building must be kept clean, safe, sanitary and in good repair.
Show all citations (41 more)
- 87555(b)(21) (plan of correction due July 15, 2026): General Food Service Requirements. Meal service rules, such as at least three meals a day, snacks between meals, a suitable dining area, varied menus and planned menus in larger communities.
- 1569.185(e) (plan of correction due June 5, 2026): Licensing Fees. Licensing fees the community must pay, based on its size.
- 87468.1(a)(1) (plan of correction due May 8, 2026): Personal Rights of Residents in All Facilities. Lists the basic rights of every resident, including dignity, safe and comfortable accommodations, and freedom from punishment, humiliation and abuse.
- 87555(b)(26) (plan of correction due May 1, 2026): General Food Service Requirements. Meal service rules, such as at least three meals a day, snacks between meals, a suitable dining area, varied menus and planned menus in larger communities.
- 1569.185(e) (plan of correction due April 29, 2026): Licensing Fees. Licensing fees the community must pay, based on its size.
Show all 41
- 87415(a)(2) (plan of correction due April 29, 2026): Night Supervision. Rules for overnight supervision from 10 p.m. to 6 a.m., including how many staff must be awake or on call.
- 87463(i) (plan of correction due March 18, 2026): Reappraisals. Rules for updating each resident's needs appraisal at least once a year or when their condition changes, and acting on those changes.
- 1569.185(e) (plan of correction due March 5, 2026): Licensing Fees. Licensing fees the community must pay, based on its size.
- 87468.1(a)(1) (plan of correction due December 19, 2025): Personal Rights of Residents in All Facilities. Lists the basic rights of every resident, including dignity, safe and comfortable accommodations, and freedom from punishment, humiliation and abuse.
- 87468.1(a)(3) (plan of correction due December 13, 2025): Personal Rights of Residents in All Facilities. Lists the basic rights of every resident, including dignity, safe and comfortable accommodations, and freedom from punishment, humiliation and abuse.
- 87303(a) (plan of correction due October 30, 2025): Maintenance and Operation. The building must be kept clean, safe, sanitary and in good repair.
- 87463(i) (plan of correction due October 10, 2025): Reappraisals. Rules for updating each resident's needs appraisal at least once a year or when their condition changes, and acting on those changes.
- 87463(i) (plan of correction due October 1, 2025): Reappraisals. Rules for updating each resident's needs appraisal at least once a year or when their condition changes, and acting on those changes.
- 87609(b)(4) (plan of correction due September 29, 2025): Allowable Health Conditions and the Use of Home Health Agencies. Rules for residents who receive incidental medical care from a licensed home health agency.
- 87307(a)(3)(D) (plan of correction due August 8, 2025): Personal Accommodations and Services. The community must be large enough to give residents comfortable living space and privacy, with common rooms and bedrooms that meet set standards.
- 87307(a)(3)(D) (plan of correction due July 31, 2025): Personal Accommodations and Services. The community must be large enough to give residents comfortable living space and privacy, with common rooms and bedrooms that meet set standards.
- 87555(b)(26) (plan of correction due July 31, 2025): General Food Service Requirements. Meal service rules, such as at least three meals a day, snacks between meals, a suitable dining area, varied menus and planned menus in larger communities.
- 87468.1(a)(1) (plan of correction due July 31, 2025): Personal Rights of Residents in All Facilities. Lists the basic rights of every resident, including dignity, safe and comfortable accommodations, and freedom from punishment, humiliation and abuse.
- 87303(a) (plan of correction due July 31, 2025): Maintenance and Operation. The building must be kept clean, safe, sanitary and in good repair.
- 1569.38(e) (plan of correction due July 24, 2025): Posting of Licensing Reports. The community must post its recent licensing reports where they can be seen and tell new residents they are available.
- 87205(a-b) (plan of correction due August 12, 2023): Accountability of Licensee Governing Body. The licensee, including any corporate board, must actively oversee the community's operation.
- 87468.1(a)(2) (plan of correction due August 12, 2023): Personal Rights of Residents in All Facilities. Lists the basic rights of every resident, including dignity, safe and comfortable accommodations, and freedom from punishment, humiliation and abuse.
- 87405(b) (plan of correction due August 12, 2023): Administrator - Qualifications and Duties. Qualifications and duties of the administrator, who must be certified and be on site enough to manage the community, with a qualified substitute when away.
- 87468.1(a)(2) (plan of correction due August 12, 2023): Personal Rights of Residents in All Facilities. Lists the basic rights of every resident, including dignity, safe and comfortable accommodations, and freedom from punishment, humiliation and abuse.
- 87415(a)(2) (plan of correction due July 22, 2023): Night Supervision. Rules for overnight supervision from 10 p.m. to 6 a.m., including how many staff must be awake or on call.
- 87217(b) (plan of correction due June 21, 2023): Safeguards for Resident Cash, Personal Property, and Valuables. The community must protect residents' money and valuables in its care and give receipts for them.
- 87217(e) (plan of correction due June 21, 2023): Safeguards for Resident Cash, Personal Property, and Valuables. Rules for protecting residents' money, belongings and valuables that the community handles.
- 1596.8897(a)(5) (plan of correction due May 17, 2023): Plain meaning not available; see the state’s report.
- 87405(b) (plan of correction due May 17, 2023): Administrator - Qualifications and Duties. Qualifications and duties of the administrator, who must be certified and be on site enough to manage the community, with a qualified substitute when away.
- 87464(f)(1) (plan of correction due May 17, 2023): Basic Services. The basic services every community must provide, starting with care and supervision, and its duty to meet the needs of each resident it accepts.
- 87211(a)(1) (plan of correction due May 17, 2023): Reporting Requirements. Events the community must report to the state and to the resident's family or representative, such as deaths, injuries, abuse and changes in leadership.
- 87303(a) (plan of correction due May 17, 2023): Maintenance and Operation. Rules for keeping the building clean, safe and in good repair, including room temperature, lighting, water, waste, laundry, emergency lighting and call signal systems.
- 87307(a)(2)(A) (plan of correction due May 17, 2023): Personal Accommodations and Services. Rules for living space and safety, including common rooms, bedrooms, bathrooms, hazards and resident supervision.
- 87465(h)(2) (plan of correction due May 17, 2023): Incidental Medical and Dental Care Services. Centrally stored medicines must be locked up, kept in their original labeled containers, and tracked in a written record.
- 87355(e)(2) (plan of correction due May 17, 2023): Criminal Record Clearance. Staff, volunteers and others who need a background check must have a criminal record clearance or exemption before they work, live or volunteer in the community.
- 87463(a) (plan of correction due May 17, 2023): Reappraisals. Rules for updating each resident's needs appraisal at least once a year or when their condition changes, and acting on those changes.
- 87468.1(a)(2) (plan of correction due May 17, 2023): Personal Rights of Residents in All Facilities. Lists the basic rights of every resident, including dignity, safe and comfortable accommodations, and freedom from punishment, humiliation and abuse.
- 87205(a-b) (plan of correction due May 17, 2023): Accountability of Licensee Governing Body. The licensee, including any corporate board, must actively oversee the community's operation.
- 87468.1(a)(2) (plan of correction due December 20, 2022): Personal Rights of Residents in All Facilities. Lists the basic rights of every resident, including dignity, safe and comfortable accommodations, and freedom from punishment, humiliation and abuse.
- 87411(c)(1) (plan of correction due October 26, 2021): Personnel Requirements - General. General staffing rules: enough competent staff, minimum age, training, good health and background clearance before starting work.
- 87468.1(a)(2) (plan of correction due October 26, 2021): Personal Rights of Residents in All Facilities. Lists the basic rights of every resident, including dignity, safe and comfortable accommodations, and freedom from punishment, humiliation and abuse.
Plain meanings are our short reading of the rule cited, from the state’s regulation text. The state’s report says what happened.
Complaints with substantiated allegations (date the finding was approved)
- September 3, 2026: 1 substantiated, 2 unsubstantiated, 1 Type B citation
- September 3, 2026: 1 substantiated, 1 unsubstantiated, 1 Type A citation
- February 17, 2026: 2 substantiated, 3 unsubstantiated, 1 Type A citation, 1 Type B citation
- January 12, 2026: 1 substantiated, 2 unsubstantiated, 1 Type B citation
- January 12, 2026: 3 substantiated, 1 unsubstantiated, 3 Type B citations
Show all 8
- August 16, 2023: 2 substantiated, 4 Type A citations
- August 9, 2023: 1 substantiated, 1 Type A citation
- June 20, 2023: 4 substantiated, 1 unsubstantiated, 4 Type A citations
Show all (1 more)
- February 2, 2023: 1 substantiated, 4 unsubstantiated, 1 unfounded, 1 Type A citation
Complaints with no substantiated allegation (4)
- September 17, 2025: 1 unsubstantiated
- September 17, 2025: 1 unsubstantiated
- September 17, 2025: 1 unsubstantiated
- July 3, 2023: 1 unsubstantiated
Every state visit (55)
- September 9, 2026: Other visit
- September 2, 2026: Other visit
- August 26, 2026: Complaint visit (2)
- August 19, 2026: Other visit
- August 19, 2026: Complaint visit (2)
Show all 42
- August 5, 2026: Other visit
- July 14, 2026: Other visit (3)
- June 4, 2026: Other visit
- May 1, 2026: Other visit
- April 28, 2026: Other visit
- March 4, 2026: Other visit
- February 3, 2026: Other visit
- December 12, 2025: Other visit
- December 12, 2025: Complaint visit (2)
- November 6, 2025: Other visit
- October 29, 2025: Other visit
- October 1, 2025: Other visit (2)
- September 17, 2025: Inspection
- September 4, 2025: Other visit
- August 21, 2025: Complaint visit
- July 29, 2025: Complaint visit (3)
- July 24, 2025: Other visit
- July 24, 2025: Complaint visit (3)
- June 11, 2025: Other visit
- December 27, 2024: Other visit
- December 23, 2024: Other visit
- December 9, 2024: Other visit
- September 30, 2024: Inspection
- May 23, 2024: Other visit
- December 11, 2023: Other visit
- August 11, 2023: Complaint visit
- July 21, 2023: Complaint visit
- June 20, 2023: Other visit
- June 20, 2023: Complaint visit
- June 15, 2023: Other visit
- June 14, 2023: Other visit
- June 2, 2023: Other visit
- May 16, 2023: Other visit
- May 16, 2023: Complaint visit (2)
- April 28, 2023: Other visit
- December 19, 2022: Complaint visit (3)
- October 19, 2021: Inspection
Read every report on the state’s site →
What these terms mean
Type A citations are for “the most serious type of violations in which there is an immediate risk to the health, safety or personal rights of those in care,” and are issued “even if the violation is corrected on the spot.”
Type B citations are for “a violation that, if not corrected, may [pose] an immediate risk to the health, safety or personal rights of clients,” such as faulty medical record keeping or staff training.
CCLD: “There is no difference between an inconclusive and an unsubstantiated complaint allegation. Both terms mean that there was no preponderance of evidence to prove that an alleged violation occurred.” Allegations CCLD finds unfounded are also not substantiated.
This community is licensed for 22 residents; larger communities are visited and complained about more often, so read counts with size in mind. Source: California Department of Social Services, Community Care Licensing, data as of September 28, 2026, covering the five years of records the state publishes. The state’s advice: “Never rely on this information alone to make a decision about a facility. Always visit facilities in person.”
License and ownershipActive license, licensee WILLIAM S ENCARNACION
- License type
- RESIDENTIAL CARE ELDERLY
- License number
- 385600432
- License status
- Active
- Licensed since
- 2018-10-04
- Licensed capacity
- 22
- Licensee
- WILLIAM S ENCARNACION
- County
- San Francisco County
- Administrator
- Anna Villanueva-Aoay
Source: California state licensing records (agency listing), retrieved 2026-09-09. Licensing status is a matter of public record; it is not a quality rating.
Administrator name from the California licensing record, as of Sep 9, 2026.
Paying with Medicaid and other programsHow Medicaid pays for care in California, and other programs
How Medicaid pays for care in California
- Assisted Living Waiver (ALW). Medi-Cal can pay for assisted living care services through the Assisted Living Waiver, but only in 15 counties, only for people who need nursing home level care, and there is a waitlist. The resident still pays room and board. (state page)
- Waitlist. The Assisted Living Waiver has a waitlist. DHCS reported 18,365 people on it in December 2025. (source)
Ask the community whether it accepts Medicaid.
Staff pay and workplace safety1 federal wage case with violations found
Federal records about how the employer here treats its staff.
Federal wage and hour cases
The Department of Labor checks that staff are paid minimum wage and overtime as the law requires.
- Findings for Jul 13, 2020 to Jul 12, 2023. Violations found: Overtime. Back wages: $75,947 owed to 2 employees. Civil money penalties assessed: $1,330. DOL marked the employer as a willful violator. Employer as DOL recorded it: Psalm Residential Care Home. Case 1983402.
Source: U.S. Department of Labor, Wage and Hour Division enforcement data, loaded Oct 15, 2026. Concluded cases only. The dates are the period in which DOL found violations, not when the case opened or closed. Back wages are what the employer agreed to pay; penalties are what DOL assessed. DOL does not publish a page for each case, so search the dataset by case number.
Location and nearby careNearest hospital 0.6 mi, nursing home 0.4 mi, pharmacy 0.4 mi
- Nearest hospital with an emergency room
- California Pacific Medical Center- Van Ness Campus, San Francisco. 0.6 miles away, straight line. CMS overall hospital rating: 3 of 5 stars.
- Nearest Medicare nursing home
- Central Gardens Post Acute, San Francisco. 0.4 miles away, straight line.
- Nearest home health agency office
- Sutter Care At Home, San Francisco. 1.0 mile away, straight line. Agencies travel to clients, so ask which ones serve this address.
- Nearest pharmacy
- CVS Pharmacy. 0.4 miles away, straight line. From OpenStreetMap, which does not list every pharmacy, so one may be closer.
- Area
- USDA classes ZIP code 94102 as metropolitan (metropolitan core).
- Dialysis within 15 miles
- Davita San Francisco Home Training (Pd), San Francisco, 0.6 miles away, straight line (CMS rating 3 of 5 stars)
Davita San Francisco Dialysis, San Francisco, 0.6 miles away, straight line (CMS rating 5 of 5 stars)
Uc Chronic Dialysis/Mt. Zion, San Francisco, 0.9 miles away, straight line (CMS rating 3 of 5 stars) - Hospice
- 26 Medicare hospices tell CMS they serve ZIP code 94102.
By The Bay Health, office in San Francisco, 0.4 miles away, straight line (CMS family survey rating 3 of 5 stars)
Sutter Care At Home, office in San Francisco, 1.0 mile away, straight line (CMS family survey rating 3 of 5 stars)
Health Link Hospice, office in San Francisco, 1.6 miles away, straight line - Nearest geriatric medicine practice
- University Of California San Francisco, San Francisco. 0.9 miles away, straight line. 1 geriatric medicine doctor listed there.
Distances are straight lines from the community, not driving distance. Hospitals, home health, dialysis, hospice and doctors come from CMS provider data (CMS, hospital list updated Jul 22, 2026). Star ratings are CMS’s own.
Emergency and natural hazard riskFEMA overall risk very high; outside FEMA's high-risk flood areas
Public hazard maps for this location. Ask the community about its emergency plan, its generator and where residents would go in an evacuation.
- Flood zone
- Outside the high and moderate risk flood areas on FEMA's flood map (Zone X, minimal flood hazard, or not studied). (FEMA flood map)
- FEMA National Risk Index
- Overall: very high. By hazard: inland flooding relatively high, tornado very low, heat wave relatively low, earthquake very high. These are FEMA’s ratings for the census tract, compared with tracts nationwide. (FEMA, December 2025)
A flood zone describes the map at this point, not the building's elevation. In an emergency, follow the local emergency management agency.
Questions to ask on a tour10 questions picked for this community from its record
Picked for this community from its record. Ask them in person and write down the answers.
- The state recorded a finding in September 2026. What was it, and how was it fixed?
- The Department of Labor found wage violations here for a period ending July 2023. What changed in how staff are paid?
- What does the base rate include, and when did rates last go up?
- How many caregivers are on duty during the day and at night?
- What happens if care needs increase? When would someone need to move?
- What fees are charged at move-in?
- How do you tell families about falls, illness or changes?
- How long have the executive director and the head of care been here?
- Who gives medications, and what training do they have?
- For what reasons can a resident be asked to leave?
What we checked12 public sources we searched, with dates
Every public source we searched for this community. “Nothing on record” means we found no record that matched it. A record can be missed when a name or address differs.
| Source | Data as of | What we found |
|---|---|---|
| California Department of Social Services, Community Care Licensing inspection records | Sep 28, 2026 | See above |
| California Medicaid provider list | Mar 3, 2026 | Not on the state list we checked. These lists are often incomplete. |
| U.S. Department of Labor wage and hour cases | Oct 15, 2026 | See above |
| OSHA workplace safety inspections since 2016 | Oct 15, 2026 | Nothing on record |
| FEMA flood map | See above | |
| USDA wildfire risk | Apr 15, 2026 | Not shown: no FEMA wildfire rating of moderate or higher here |
| FEMA National Risk Index | See above | |
| CMS hospitals, home health, dialysis, hospice and doctors; OpenStreetMap pharmacies | See above | |
| HUD Multifamily Properties - Assisted | Jul 6, 2026 | Nothing on record |
| State Veterans Homes (NASVH directory) | Sep 20, 2026 | Nothing on record |
| CMS Hospice - General Information | Aug 19, 2026 | Nothing on record |
| CMS Home Health Care Agencies | May 27, 2026 | Nothing on record |
Common questionsAnswers to 4 questions families ask
What type of care does Psalm Residential Care Home provide?
Psalm Residential Care Home is licensed by the state of California for assisted living in San Francisco, California. Its licensed capacity is 22 residents.
Does Lilisity rate Psalm Residential Care Home?
No. We publish state licensing details for Psalm Residential Care Home but no score, rating, or ranking. Only communities on the Top Communities list or with a Senior Living Alliance Excellence Award, both based on phone-verified resident and family interviews, are ranked.
How much does Psalm Residential Care Home cost?
Assisted Living in California typically starts at $3,800 to $6,100 a month. Based on 267 communities that publish prices. These are area figures, not this community's price. Psalm Residential Care Home does not publish its prices.
How do I contact Psalm Residential Care Home?
Visit Psalm Residential Care Home at 565 Grove St, San Francisco, CA 94102.
How Lilisity works. The only scores or rankings Lilisity publishes are the Top Communities list and the Excellence Awards, both built from phone-verified resident and family interviews. Communities can pay Lilisity a flat monthly fee to manage their own listing: photos, prices, contact details, and receiving the inquiries families choose to send them. The fee is the same no matter how many families contact them or move in. Senior Living Alliance, which runs Lilisity, offers the same listing to its member communities as part of their membership; members pay SLA for its resident and family interview program. No community pays Lilisity per inquiry, per referral or per move-in. Payment never changes a testimonial, a rating, or the order of search results. The "Nearby Senior Living Alliance communities" box shows member communities only. How we verify testimonials · How we are paid