Assisted Living
Portola Gardens
350 University St, San Francisco, CA 94134 · Map
Licensed for 132 residents · PORTOLA GARDENS LLC; PORTOLA MGMT BSD, LLC
Portola Gardens is a state-licensed assisted living community in San Francisco, California. It is licensed for 132 residents. Lilisity publishes no score or ranking for this community; the details below come from the state licensing record.
Prices
Starting prices the community publishes, with the date we checked each one and a link to where it is published. Care charges are usually added after an assessment.
| Care | Starting at | Checked |
|---|---|---|
| Assisted Living | $4,500 /mo | Oct 12, 2026 |
Area costs
Care and services
From the community’s website
What Portola Gardens says about itself, quoted from its own site. We have not checked these claims against licensing records. Ask about each one on a tour.
- Offers hospice care on site or works with hospice providers.
We chose Portola Gardens to care for our mom during her time in hospice, and we’re grateful we found this facility when we needed it most.
(page, checked Oct 12, 2026) - 3 meals a day.
Three meals daily plus snacks
(page, checked Oct 12, 2026)
Lilisity’s independent report
What the public record shows
Gathered by Lilisity from state and federal sources. Communities can’t edit this part of the page.
License
Active, 132 residents
RESIDENTIAL CARE ELDERLY 385601045, licensed since Apr 30, 2019. Licensee PORTOLA GARDENS LLC; PORTOLA MGMT BSD, LLC.
Nearest emergency room
1.6 miles
California Pacific Medical Center - Mission Bernal, rated 4 of 5 stars by CMS.
Side by side with nearby communities
The 4 nearest communities that offer assisted living, by straight-line distance. Prices are starting prices each community publishes; we never show estimates.
| Community | Distance | Licensed capacity | Published starting price | License | Inspection citations |
|---|---|---|---|---|---|
| Portola Gardens this community | 132 | $4,500/mo | Active | 4 Type A, 13 Type B | |
| Merced Girard Residential Care Facility | 0.6 mi | 42 | Not published | Active | 2 Type A, 2 Type B |
| Lynne & Roy M Frank Residences | 1.0 mi | 220 | Not published | Active | 2 Type A, 6 Type B |
| Merced Three Residential Care Facility | 1.7 mi | 33 | Not published | Active | 0 Type A, 6 Type B |
| Lady of Perpetual Help Rfe #1 | 1.7 mi | 15 | Not published | Active | 3 Type A, 8 Type B |
State inspection record4 Type A, 13 Type B
- Last state visit
- September 24, 2026
- State visits since December 15, 2021
- 27 (including 4 inspections, 16 complaints investigated)
- Type A citations
- 4 immediate risk
- Type B citations
- 13 potential risk if not corrected
- Complaint allegations investigated
- 36: 6 substantiated, 30 not substantiated
- License active since 2019
Citations (17), newest first
- 87211(a)(1) (plan of correction due March 31, 2026): Reporting Requirements. Events the community must report to the state and to the resident's family or representative, such as deaths, injuries, abuse and changes in leadership.
- 87608(a)(3) (plan of correction due March 25, 2026): Postural Supports. The community must help residents with daily activities they cannot do themselves, and may use postural supports only under set conditions.
- 87468.1(a)(1) (plan of correction due July 28, 2025): Personal Rights of Residents in All Facilities. Lists the basic rights of every resident, including dignity, safe and comfortable accommodations, and freedom from punishment, humiliation and abuse.
- 87468(a)(4) (plan of correction due April 29, 2025): Personal Rights of Residents. Residents' personal rights, and the duty to explain them at admission and post them where residents and visitors can see them.
- 87468.1(a)(1) (plan of correction due April 25, 2025): Personal Rights of Residents in All Facilities. Lists the basic rights of every resident, including dignity, safe and comfortable accommodations, and freedom from punishment, humiliation and abuse.
Show all 8
- 87468(a)(4) (plan of correction due April 25, 2025): Personal Rights of Residents. Residents' personal rights, and the duty to explain them at admission and post them where residents and visitors can see them.
- 87463(b)(1)(C) (plan of correction due April 25, 2025): Reappraisals. Rules for updating each resident's needs appraisal at least once a year or when their condition changes, and acting on those changes.
- 87608(a)(3) (plan of correction due March 7, 2025): Postural Supports. The community must help residents with daily activities they cannot do themselves, and may use postural supports only under set conditions.
Show all citations (9 more)
- 1569.311 (plan of correction due July 29, 2024): Carbon Monoxide Detectors. The community must have carbon monoxide detectors.
- 87307(c) (plan of correction due July 29, 2024): Personal Accommodations and Services. Rules for living space and safety, including common rooms, bedrooms, bathrooms, hazards and resident supervision.
- 87608(a)(3) (plan of correction due July 29, 2024): Postural Supports. The community must help residents with daily activities they cannot do themselves, and may use postural supports only under set conditions.
- 87555(b)(26 (plan of correction due April 23, 2024): General Food Service Requirements. Meal service rules, such as at least three meals a day, snacks between meals, a suitable dining area, varied menus and planned menus in larger communities.
- 87303(a) (plan of correction due April 10, 2023): Maintenance and Operation. Rules for keeping the building clean, safe and in good repair, including room temperature, lighting, water, waste, laundry, emergency lighting and call signal systems.
Show all 9
- 87355(e)(2) (plan of correction due March 26, 2022): Criminal Record Clearance. Rules for fingerprinting and criminal background clearance of the licensee, staff, volunteers and others in the community.
- 87464(f) (plan of correction due March 4, 2022): Basic Services. The basic services every community must provide, starting with care and supervision, and its duty to meet the needs of each resident it accepts.
- 87463(a) (plan of correction due December 22, 2021): Reappraisals. Rules for updating each resident's needs appraisal at least once a year or when their condition changes, and acting on those changes.
- 87211(a)(2) (plan of correction due December 22, 2021): Reporting Requirements. Events the community must report to the state and to the resident's family or representative, such as deaths, injuries, abuse and changes in leadership.
Plain meanings are our short reading of the rule cited, from the state’s regulation text. The state’s report says what happened.
Complaints with substantiated allegations (date the finding was approved)
- July 29, 2025: 1 substantiated, 1 unsubstantiated, 1 Type B citation
- May 13, 2025: 2 substantiated, 1 unsubstantiated, 2 Type A citations
- May 13, 2025: 2 substantiated, 2 unsubstantiated, 1 Type A citation, 1 Type B citation
- April 6, 2023: 1 substantiated, 1 unsubstantiated, 1 Type B citation
Complaints with no substantiated allegation (12)
- September 3, 2026: 1 unsubstantiated
- September 3, 2026: 1 unsubstantiated
- April 14, 2026: 3 unsubstantiated
- April 14, 2026: 2 unsubstantiated
- December 3, 2025: 3 unsubstantiated
Show all 12
- July 29, 2025: 1 unsubstantiated
- July 29, 2025: 1 unsubstantiated
- January 29, 2024: 1 unsubstantiated
- October 9, 2023: 5 unsubstantiated
- October 31, 2022: 1 unsubstantiated, 1 unfounded
- April 25, 2022: 1 unsubstantiated, 2 unfounded
- April 5, 2022: 1 unsubstantiated, 1 unfounded
Every state visit (43)
- August 25, 2026: Complaint visit
- July 22, 2026: Other visit
- July 22, 2026: Complaint visit
- April 7, 2026: Complaint visit
- March 24, 2026: Other visit
Show all 33
- March 24, 2026: Complaint visit
- March 18, 2026: Inspection
- February 4, 2026: Other visit
- December 30, 2025: Other visit
- November 4, 2025: Other visit
- September 5, 2025: Complaint visit
- July 18, 2025: Complaint visit (3)
- May 28, 2025: Complaint visit
- April 24, 2025: Complaint visit (4)
- March 28, 2025: Other visit
- February 25, 2025: Inspection
- January 7, 2025: Other visit
- July 15, 2024: Other visit
- April 16, 2024: Inspection
- January 18, 2024: Other visit
- January 18, 2024: Complaint visit
- December 11, 2023: Other visit
- September 29, 2023: Complaint visit
- August 30, 2023: Inspection
- April 3, 2023: Complaint visit (2)
- December 20, 2022: Other visit
- October 11, 2022: Other visit
- October 11, 2022: Complaint visit (2)
- March 25, 2022: Other visit
- March 25, 2022: Complaint visit (2)
- March 3, 2022: Other visit (2)
- March 3, 2022: Complaint visit (2)
- December 15, 2021: Other visit
Read every report on the state’s site →
What these terms mean
Type A citations are for “the most serious type of violations in which there is an immediate risk to the health, safety or personal rights of those in care,” and are issued “even if the violation is corrected on the spot.”
Type B citations are for “a violation that, if not corrected, may [pose] an immediate risk to the health, safety or personal rights of clients,” such as faulty medical record keeping or staff training.
CCLD: “There is no difference between an inconclusive and an unsubstantiated complaint allegation. Both terms mean that there was no preponderance of evidence to prove that an alleged violation occurred.” Allegations CCLD finds unfounded are also not substantiated.
This community is licensed for 132 residents; larger communities are visited and complained about more often, so read counts with size in mind. Source: California Department of Social Services, Community Care Licensing, data as of September 28, 2026, covering the five years of records the state publishes. The state’s advice: “Never rely on this information alone to make a decision about a facility. Always visit facilities in person.”
License and ownershipActive license, licensee PORTOLA GARDENS LLC; PORTOLA MGMT BSD, LLC
- License type
- RESIDENTIAL CARE ELDERLY
- License number
- 385601045
- License status
- Active
- Licensed since
- 2019-04-30
- Licensed capacity
- 132
- Licensee
- PORTOLA GARDENS LLC; PORTOLA MGMT BSD, LLC
- County
- San Francisco County
- Administrator
- Gregory K Bogart
Source: California state licensing records (agency listing), retrieved 2026-09-09. Licensing status is a matter of public record; it is not a quality rating.
Administrator name from the California licensing record, as of Sep 9, 2026.
Paying with Medicaid and other programsOn the California list of Medicaid providers (2026)
On the California list of Medicaid providers. Listed as PORTOLA GARDENS LLC under Assisted Living Waiver (ALW). (state list, as of Mar 3, 2026)
Being on the list means the community has taken part in the program. Ask whether it has a Medicaid opening now, and how many residents it serves on Medicaid.
How Medicaid pays for care in California
- Assisted Living Waiver (ALW). Medi-Cal can pay for assisted living care services through the Assisted Living Waiver, but only in 15 counties, only for people who need nursing home level care, and there is a waitlist. The resident still pays room and board. (state page)
- Waitlist. The Assisted Living Waiver has a waitlist. DHCS reported 18,365 people on it in December 2025. (source)
Location and nearby careNearest hospital 1.6 mi, nursing home 0.9 mi, pharmacy 1.2 mi
- Nearest hospital with an emergency room
- California Pacific Medical Center - Mission Bernal, San Francisco. 1.6 miles away, straight line. CMS overall hospital rating: 4 of 5 stars.
- Nearest Medicare nursing home
- Jewish Home & Rehab Center D/p SNF, San Francisco. 0.9 miles away, straight line.
- Nearest home health agency office
- Aavi Home Health Services, Daly City. 2.7 miles away, straight line. Agencies travel to clients, so ask which ones serve this address.
- Nearest pharmacy
- Walgreens. 1.2 miles away, straight line. From OpenStreetMap, which does not list every pharmacy, so one may be closer.
- Area
- USDA classes ZIP code 94134 as metropolitan (metropolitan core).
- Dialysis within 15 miles
- San Francisco General Hospital Renal Center, San Francisco, 2.1 miles away, straight line (CMS rating 3 of 5 stars)
Fresenius Medical Care Potrero Avenue, San Francisco, 2.5 miles away, straight line (CMS rating 3 of 5 stars)
Rai Ocean Avenue, San Francisco, 2.5 miles away, straight line (has a shift starting after 5 pm; CMS rating 5 of 5 stars) - Hospice
- 31 Medicare hospices tell CMS they serve ZIP code 94134.
Alliance Hospice, office in Daly City, 3.2 miles away, straight line
Crossroads Home Health & Hospice, office in San Francisco, 3.7 miles away, straight line
By The Bay Health, office in San Francisco, 3.8 miles away, straight line (CMS family survey rating 3 of 5 stars) - Nearest geriatric medicine practice
- Get Aging, San Francisco. 1.0 mile away, straight line. 1 geriatric medicine doctor listed there.
Distances are straight lines from the community, not driving distance. Hospitals, home health, dialysis, hospice and doctors come from CMS provider data (CMS, hospital list updated Jul 22, 2026). Star ratings are CMS’s own.
Emergency and natural hazard riskFEMA overall risk relatively moderate; outside FEMA's high-risk flood areas
Public hazard maps for this location. Ask the community about its emergency plan, its generator and where residents would go in an evacuation.
- Flood zone
- Outside the high and moderate risk flood areas on FEMA's flood map (Zone X, minimal flood hazard, or not studied). (FEMA flood map)
- FEMA National Risk Index
- Overall: relatively moderate. By hazard: inland flooding relatively low, wildfire relatively low, tornado very low, heat wave relatively low, earthquake relatively high. These are FEMA’s ratings for the census tract, compared with tracts nationwide. (FEMA, December 2025)
A flood zone describes the map at this point, not the building's elevation. In an emergency, follow the local emergency management agency.
Questions to ask on a tour10 questions picked for this community from its record
Picked for this community from its record. Ask them in person and write down the answers.
- The state recorded a finding in July 2025. What was it, and how was it fixed?
- Your published starting price is a base rate. What would the total monthly cost be for my parent's needs?
- How much have prices gone up in each of the last three years?
- How many caregivers are on duty during the day and at night?
- What happens if care needs increase? When would someone need to move?
- What fees are charged at move-in?
- How do you tell families about falls, illness or changes?
- How long have the executive director and the head of care been here?
- Who gives medications, and what training do they have?
- For what reasons can a resident be asked to leave?
What we checked13 public sources we searched, with dates
Every public source we searched for this community. “Nothing on record” means we found no record that matched it. A record can be missed when a name or address differs.
| Source | Data as of | What we found |
|---|---|---|
| California Department of Social Services, Community Care Licensing inspection records | Sep 28, 2026 | See above |
| California Medicaid provider list | Mar 3, 2026 | See above |
| U.S. Department of Labor wage and hour cases | Oct 15, 2026 | Nothing on record |
| OSHA workplace safety inspections since 2016 | Oct 15, 2026 | Nothing on record |
| FEMA flood map | See above | |
| USDA wildfire risk | Apr 15, 2026 | Not shown: FEMA rates wildfire risk here relatively low |
| FEMA National Risk Index | See above | |
| CMS hospitals, home health, dialysis, hospice and doctors; OpenStreetMap pharmacies | See above | |
| HUD Multifamily Properties - Assisted | Jul 6, 2026 | Nothing on record |
| State Veterans Homes (NASVH directory) | Sep 20, 2026 | Nothing on record |
| CMS Hospice - General Information | Aug 19, 2026 | Nothing on record |
| CMS Home Health Care Agencies | May 27, 2026 | Nothing on record |
| The community’s own website | See above |
Common questionsAnswers to 4 questions families ask
What type of care does Portola Gardens provide?
Portola Gardens is licensed by the state of California for assisted living in San Francisco, California. Its licensed capacity is 132 residents.
Does Lilisity rate Portola Gardens?
No. We publish state licensing details for Portola Gardens but no score, rating, or ranking. Only communities on the Top Communities list or with a Senior Living Alliance Excellence Award, both based on phone-verified resident and family interviews, are ranked.
How much does Portola Gardens cost?
Assisted Living in California typically starts at $3,800 to $6,100 a month. Based on 267 communities that publish prices. These are area figures, not this community's price. The starting prices it publishes are in the Prices section on this page.
How do I contact Portola Gardens?
Use Portola Gardens's website, portolagardens.com, or visit at 350 University St, San Francisco, CA 94134.
How Lilisity works. The only scores or rankings Lilisity publishes are the Top Communities list and the Excellence Awards, both built from phone-verified resident and family interviews. Communities can pay Lilisity a flat monthly fee to manage their own listing: photos, prices, contact details, and receiving the inquiries families choose to send them. The fee is the same no matter how many families contact them or move in. Senior Living Alliance, which runs Lilisity, offers the same listing to its member communities as part of their membership; members pay SLA for its resident and family interview program. No community pays Lilisity per inquiry, per referral or per move-in. Payment never changes a testimonial, a rating, or the order of search results. The "Nearby Senior Living Alliance communities" box shows member communities only. How we verify testimonials · How we are paid