Assisted Living
Palms Retirement Center
312 N Roosevelt Ave, Fullerton, CA 92832 · Map
Licensed for 144 residents · PALMS RETIREMENT CENTER INC
Palms Retirement Center is a state-licensed assisted living community in Fullerton, California. It is licensed for 144 residents. Lilisity publishes no score or ranking for this community; the details below come from the state licensing record.
Prices
This community does not publish its prices.
Area costs
Lilisity’s independent report
What the public record shows
Gathered by Lilisity from state and federal sources. Communities can’t edit this part of the page.
License
Active, 144 residents
RESIDENTIAL CARE ELDERLY 306006071, licensed since Feb 16, 2022. Licensee PALMS RETIREMENT CENTER INC.
Nearest emergency room
1.6 miles
Providence St. Jude Medical Center, rated 4 of 5 stars by CMS.
Side by side with nearby communities
The 4 nearest communities that offer assisted living, by straight-line distance. Prices are starting prices each community publishes; we never show estimates.
| Community | Distance | Licensed capacity | Published starting price | License | Inspection citations |
|---|---|---|---|---|---|
| Palms Retirement Center this community | 144 | Not published | Active | 2 Type A, 11 Type B | |
| Whispering Oaks of Fullerton Hills | 0.2 mi | 6 | Not published | Active | 0 Type A, 0 Type B |
| Kaego's Richman Gardens | 0.4 mi | 26 | Not published | Active | 10 Type A, 5 Type B |
| Amazing Grace & Care | 0.7 mi | 6 | Not published | Active | 1 Type A, 2 Type B |
| Rav Premera Care | 0.7 mi | 6 | Not published | Active | 1 Type A, 1 Type B |
State inspection record2 Type A, 11 Type B
- Last state visit
- September 16, 2026
- State visits since December 14, 2021
- 44 (including 3 inspections, 35 complaints investigated)
- Type A citations
- 2 immediate risk
- Type B citations
- 11 potential risk if not corrected
- Complaint allegations investigated
- 84: 9 substantiated, 75 not substantiated
- License active since 2022
Citations (13), newest first
- 87211(a)(1) (plan of correction due April 30, 2026): Reporting Requirements. Events the community must report to the state and to the resident's family or representative, such as deaths, injuries, abuse and changes in leadership.
- 87464(f)(1) (plan of correction due April 30, 2026): Basic Services. Basic services must include care and supervision.
- 87468.1(a)(1) (plan of correction due January 30, 2026): Personal Rights of Residents in All Facilities. Lists the basic rights of every resident, including dignity, safe and comfortable accommodations, and freedom from punishment, humiliation and abuse.
- 87211(a)(2) (plan of correction due August 8, 2025): Reporting Requirements. Events the community must report to the state and to the resident's family or representative, such as deaths, injuries, abuse and changes in leadership.
- 87507(f) (plan of correction due July 28, 2025): Admission Agreements. Rules for written admission agreements: what they must include, what they cannot include, signing and giving copies.
Show all 8
- 87628(4) (plan of correction due April 23, 2025): Diabetes. Rules for residents with diabetes, who may live in the community if they test their own glucose and take their own medicine or have a skilled professional do it.
- 87303(a) (plan of correction due April 23, 2025): Maintenance and Operation. The building must be kept clean, safe, sanitary and in good repair.
- 87224(a)(1) (plan of correction due April 3, 2025): Eviction Procedures. A resident may be evicted only for listed reasons, such as unpaid fees or breaking facility rules, generally with 30 days' written notice.
Show all citations (5 more)
- 1569.2(c) (plan of correction due January 30, 2025): Definitions. Definitions of terms used in the state law for assisted living, such as administrator and care and supervision.
- 87412C (plan of correction due May 15, 2024): Personnel Records. Personnel records the community must keep on the licensee, administrator, staff and volunteers.
- 87303A (plan of correction due May 15, 2024): Maintenance and Operation. Rules for keeping the building clean, safe and in good repair, including room temperature, lighting, water, waste, laundry, emergency lighting and call signal systems.
- 87468.2(a)(16) (plan of correction due February 22, 2024): Additional Personal Rights of Residents in Privately Operated Facilities. Additional rights for residents of privately operated communities, such as privacy, confidential records and help exercising their rights.
- 87464(f)(1) (plan of correction due November 10, 2022): Basic Services. The basic services every community must provide, starting with care and supervision, and its duty to meet the needs of each resident it accepts.
Plain meanings are our short reading of the rule cited, from the state’s regulation text. The state’s report says what happened.
Complaints with substantiated allegations (date the finding was approved)
- April 25, 2026: 1 substantiated, 2 Type B citations
- January 29, 2026: 1 substantiated, 1 unsubstantiated, 1 Type B citation
- December 30, 2025: 1 substantiated, 1 unfounded
- July 31, 2025: 1 substantiated, 1 Type B citation
- April 17, 2025: 2 substantiated, 2 unsubstantiated, 1 unfounded, 2 Type B citations
Show all 8
- April 10, 2025: 1 substantiated, 1 Type B citation
- March 28, 2025: 1 substantiated, 1 Type A citation
- January 6, 2023: 1 substantiated, 1 Type A citation
Complaints with no substantiated allegation (27)
- September 25, 2026: 4 unsubstantiated
- July 29, 2026: 3 unsubstantiated
- July 29, 2026: 2 unsubstantiated
- July 29, 2026: 1 unsubstantiated
- July 29, 2026: 2 unsubstantiated
Show all 27
- July 29, 2026: 4 unsubstantiated
- July 27, 2026: 2 unsubstantiated
- July 27, 2026: 2 unsubstantiated
- July 17, 2026: 2 unsubstantiated, 1 unfounded
- July 9, 2026: 2 unsubstantiated
- July 9, 2026: 14 unsubstantiated
- June 1, 2026: 5 unsubstantiated
- May 6, 2026: 4 unsubstantiated
- May 5, 2026: 2 unfounded
- April 30, 2026: 3 unsubstantiated
- February 10, 2026: 1 unsubstantiated
- July 29, 2025: 1 unsubstantiated, 1 unfounded
- June 12, 2025: 1 unfounded
- May 27, 2025: 1 unfounded
- May 9, 2025: 2 unsubstantiated
- April 11, 2025: 1 unsubstantiated
- April 25, 2024: 1 unsubstantiated
- February 22, 2024: 1 unsubstantiated
- October 30, 2023: 1 unfounded
- October 26, 2023: 2 unfounded
- July 24, 2023: 3 unsubstantiated
- September 15, 2022: 1 unsubstantiated
Every state visit (58)
- September 16, 2026: Complaint visit
- July 28, 2026: Complaint visit (5)
- July 15, 2026: Complaint visit (4)
- June 22, 2026: Complaint visit
- June 3, 2026: Complaint visit
Show all 46
- April 28, 2026: Complaint visit
- April 22, 2026: Complaint visit
- April 21, 2026: Complaint visit
- April 20, 2026: Complaint visit
- March 25, 2026: Complaint visit
- February 11, 2026: Inspection
- February 4, 2026: Complaint visit
- December 30, 2025: Complaint visit (2)
- December 29, 2025: Other visit
- December 24, 2025: Complaint visit
- July 24, 2025: Other visit
- July 21, 2025: Complaint visit
- July 18, 2025: Other visit
- July 18, 2025: Complaint visit (2)
- July 15, 2025: Complaint visit
- June 9, 2025: Complaint visit
- May 21, 2025: Complaint visit
- April 9, 2025: Complaint visit (3)
- March 27, 2025: Complaint visit
- March 26, 2025: Complaint visit
- March 3, 2025: Inspection
- February 21, 2025: Complaint visit
- January 29, 2025: Complaint visit
- May 8, 2024: Inspection
- April 3, 2024: Complaint visit
- March 19, 2024: Other visit
- February 8, 2024: Other visit
- February 8, 2024: Complaint visit
- October 18, 2023: Other visit
- October 17, 2023: Complaint visit (2)
- August 22, 2023: Other visit
- July 5, 2023: Complaint visit
- November 8, 2022: Complaint visit
- July 12, 2022: Other visit
- July 5, 2022: Complaint visit
- May 24, 2022: Other visit
- April 18, 2022: Other visit
- April 7, 2022: Other visit
- February 9, 2022: Other visit
- January 10, 2022: Other visit
- December 14, 2021: Other visit
Read every report on the state’s site →
What these terms mean
Type A citations are for “the most serious type of violations in which there is an immediate risk to the health, safety or personal rights of those in care,” and are issued “even if the violation is corrected on the spot.”
Type B citations are for “a violation that, if not corrected, may [pose] an immediate risk to the health, safety or personal rights of clients,” such as faulty medical record keeping or staff training.
CCLD: “There is no difference between an inconclusive and an unsubstantiated complaint allegation. Both terms mean that there was no preponderance of evidence to prove that an alleged violation occurred.” Allegations CCLD finds unfounded are also not substantiated.
This community is licensed for 144 residents; larger communities are visited and complained about more often, so read counts with size in mind. Source: California Department of Social Services, Community Care Licensing, data as of September 28, 2026, covering the five years of records the state publishes. The state’s advice: “Never rely on this information alone to make a decision about a facility. Always visit facilities in person.”
License and ownershipActive license, licensee PALMS RETIREMENT CENTER INC
- License type
- RESIDENTIAL CARE ELDERLY
- License number
- 306006071
- License status
- Active
- Licensed since
- 2022-02-16
- Licensed capacity
- 144
- Licensee
- PALMS RETIREMENT CENTER INC
- County
- Orange County
- Administrator
- Khatera Bahadory
Source: California state licensing records (agency listing), retrieved 2026-09-09. Licensing status is a matter of public record; it is not a quality rating.
Administrator name from the California licensing record, as of Sep 9, 2026.
Paying with Medicaid and other programsOn the California list of Medicaid providers (2026)
On the California list of Medicaid providers. Listed as PALMS RETIREMENT CENTER under Assisted Living Waiver (ALW). (state list, as of Mar 3, 2026)
Being on the list means the community has taken part in the program. Ask whether it has a Medicaid opening now, and how many residents it serves on Medicaid.
How Medicaid pays for care in California
- Assisted Living Waiver (ALW). Medi-Cal can pay for assisted living care services through the Assisted Living Waiver, but only in 15 counties, only for people who need nursing home level care, and there is a waitlist. The resident still pays room and board. (state page)
- Waitlist. The Assisted Living Waiver has a waitlist. DHCS reported 18,365 people on it in December 2025. (source)
Location and nearby careNearest hospital 1.6 mi, nursing home 1.2 mi, pharmacy 0.9 mi
- Nearest hospital with an emergency room
- Providence St. Jude Medical Center, Fullerton. 1.6 miles away, straight line. CMS overall hospital rating: 4 of 5 stars.
- Nearest Medicare nursing home
- St. Catherine Healthcare, Fullerton. 1.2 miles away, straight line.
- Nearest home health agency office
- Good People Home Health, Inc., Fullerton. 0.6 miles away, straight line. Agencies travel to clients, so ask which ones serve this address.
- Nearest pharmacy
- Rite Aid. 0.9 miles away, straight line. From OpenStreetMap, which does not list every pharmacy, so one may be closer.
- Area
- USDA classes ZIP code 92832 as metropolitan (metropolitan core).
- Dialysis within 15 miles
- At Home Dialysis LLC, Fullerton, 1.2 miles away, straight line
Davita Bastanchury Dialysis, Fullerton, 1.5 miles away, straight line (CMS rating 4 of 5 stars)
Davita Fullerton Dialysis, Fullerton, 1.6 miles away, straight line (CMS rating 3 of 5 stars) - Hospice
- 69 Medicare hospices tell CMS they serve ZIP code 92832.
Adjustable Care Life Inc, office in Fullerton, 1.2 miles away, straight line
Providence At Home With Compassus Hospice Care Orange County, office in Anaheim, 3.1 miles away, straight line (CMS family survey rating 3 of 5 stars)
Hospice Of Oc, Inc., office in Buena Park, 3.8 miles away, straight line - Nearest geriatric medicine practice
- Providence Medical Foundation, Fullerton. 1.5 miles away, straight line. 1 geriatric medicine doctor listed there.
Distances are straight lines from the community, not driving distance. Hospitals, home health, dialysis, hospice and doctors come from CMS provider data (CMS, hospital list updated Jul 22, 2026). Star ratings are CMS’s own.
Emergency and natural hazard riskFEMA overall risk relatively high; outside FEMA's high-risk flood areas
Public hazard maps for this location. Ask the community about its emergency plan, its generator and where residents would go in an evacuation.
- Flood zone
- Zone X: 0.2% annual chance (500-year) flood area (moderate risk). (FEMA flood map)
- FEMA National Risk Index
- Overall: relatively high. By hazard: inland flooding relatively moderate, tornado very low, heat wave relatively low, earthquake very high. These are FEMA’s ratings for the census tract, compared with tracts nationwide. (FEMA, December 2025)
A flood zone describes the map at this point, not the building's elevation. In an emergency, follow the local emergency management agency.
Questions to ask on a tour10 questions picked for this community from its record
Picked for this community from its record. Ask them in person and write down the answers.
- The state recorded a finding in April 2026. What was it, and how was it fixed?
- What does the base rate include, and when did rates last go up?
- How many caregivers are on duty during the day and at night?
- What happens if care needs increase? When would someone need to move?
- What fees are charged at move-in?
- How do you tell families about falls, illness or changes?
- How long have the executive director and the head of care been here?
- Who gives medications, and what training do they have?
- For what reasons can a resident be asked to leave?
- Is the apartment held during a hospital stay, and at what cost?
What we checked12 public sources we searched, with dates
Every public source we searched for this community. “Nothing on record” means we found no record that matched it. A record can be missed when a name or address differs.
| Source | Data as of | What we found |
|---|---|---|
| California Department of Social Services, Community Care Licensing inspection records | Sep 28, 2026 | See above |
| California Medicaid provider list | Mar 3, 2026 | See above |
| U.S. Department of Labor wage and hour cases | Oct 15, 2026 | Nothing on record |
| OSHA workplace safety inspections since 2016 | Oct 15, 2026 | Nothing on record |
| FEMA flood map | See above | |
| USDA wildfire risk | Apr 15, 2026 | Not shown: no FEMA wildfire rating of moderate or higher here |
| FEMA National Risk Index | See above | |
| CMS hospitals, home health, dialysis, hospice and doctors; OpenStreetMap pharmacies | See above | |
| HUD Multifamily Properties - Assisted | Jul 6, 2026 | Nothing on record |
| State Veterans Homes (NASVH directory) | Sep 20, 2026 | Nothing on record |
| CMS Hospice - General Information | Aug 19, 2026 | Nothing on record |
| CMS Home Health Care Agencies | May 27, 2026 | Nothing on record |
Common questionsAnswers to 4 questions families ask
What type of care does Palms Retirement Center provide?
Palms Retirement Center is licensed by the state of California for assisted living in Fullerton, California. Its licensed capacity is 144 residents.
Does Lilisity rate Palms Retirement Center?
No. We publish state licensing details for Palms Retirement Center but no score, rating, or ranking. Only communities on the Top Communities list or with a Senior Living Alliance Excellence Award, both based on phone-verified resident and family interviews, are ranked.
How much does Palms Retirement Center cost?
Assisted Living in Orange County typically starts at $4,000 to $5,950 a month. Based on 32 communities that publish prices. These are area figures, not this community's price. Palms Retirement Center does not publish its prices.
How do I contact Palms Retirement Center?
Visit Palms Retirement Center at 312 N Roosevelt Ave, Fullerton, CA 92832.
How Lilisity works. The only scores or rankings Lilisity publishes are the Top Communities list and the Excellence Awards, both built from phone-verified resident and family interviews. Communities can pay Lilisity a flat monthly fee to manage their own listing: photos, prices, contact details, and receiving the inquiries families choose to send them. The fee is the same no matter how many families contact them or move in. Senior Living Alliance, which runs Lilisity, offers the same listing to its member communities as part of their membership; members pay SLA for its resident and family interview program. No community pays Lilisity per inquiry, per referral or per move-in. Payment never changes a testimonial, a rating, or the order of search results. The "Nearby Senior Living Alliance communities" box shows member communities only. How we verify testimonials · How we are paid