Assisted Living
Family Courtyard
2840 Salesian Avenue, Richmond, CA 94804 · Map
Licensed for 70 residents · UNITED FAMILY CARE, LLC
Family Courtyard is a state-licensed assisted living community in Richmond, California. It is licensed for 70 residents. Lilisity publishes no score or ranking for this community; the details below come from the state licensing record.
Prices
This community does not publish its prices.
Area costs
Lilisity’s independent report
What the public record shows
Gathered by Lilisity from state and federal sources. Communities can’t edit this part of the page.
License
Active, 70 residents
RESIDENTIAL CARE ELDERLY 075600757, licensed since Oct 22, 2003. Licensee UNITED FAMILY CARE, LLC.
Nearest emergency room
7.8 miles
Alta Bates Summit Medical Center - Alta Bates Camp, rated 4 of 5 stars by CMS.
Side by side with nearby communities
The 4 nearest communities that offer assisted living, by straight-line distance. Prices are starting prices each community publishes; we never show estimates.
| Community | Distance | Licensed capacity | Published starting price | License | Inspection citations |
|---|---|---|---|---|---|
| Family Courtyard this community | 70 | Not published | Active | 7 Type A, 26 Type B | |
| Rosewood Residence, Humboldt Street | 0.9 mi | 6 | Not published | Active | 0 Type A, 2 Type B |
| Karuna Home Care | 0.9 mi | 6 | Not published | Active | 0 Type A, 0 Type B |
| Rosewood Residence, Garvin Avenue | 0.9 mi | 6 | Not published | Active | 0 Type A, 0 Type B |
| Supra Homes | 1.1 mi | 6 | Not published | Active | 0 Type A, 0 Type B |
State inspection record7 Type A, 26 Type B
- Last state visit
- September 8, 2026
- State visits since October 6, 2021
- 24 (including 5 inspections, 8 complaints investigated)
- Type A citations
- 7 immediate risk
- Type B citations
- 26 potential risk if not corrected
- Complaint allegations investigated
- 26: 9 substantiated, 17 not substantiated
- License active since 2003
Citations (33), newest first
- 87303(d) (plan of correction due October 30, 2025): Maintenance and Operation. Rules for keeping the building clean, safe and in good repair, including room temperature, lighting, water, waste, laundry, emergency lighting and call signal systems.
- 87303(a)(b)(1) (plan of correction due October 23, 2025): Maintenance and Operation. The building must be kept clean, safe, sanitary and in good repair.
- 87468.1(a)(2) (plan of correction due October 23, 2025): Personal Rights of Residents in All Facilities. Lists the basic rights of every resident, including dignity, safe and comfortable accommodations, and freedom from punishment, humiliation and abuse.
- 87303(a) (plan of correction due October 10, 2025): Maintenance and Operation. The building must be kept clean, safe, sanitary and in good repair.
- 87303(e)(2) (plan of correction due October 3, 2025): Maintenance and Operation. Water and plumbing must be kept safe, including safe hot water temperatures, grab bars, slip-resistant tub and shower floors, and working toilets and sinks.
Show all 8
- 87555(b)(25) (plan of correction due October 3, 2025): General Food Service Requirements. Meal service rules, such as at least three meals a day, snacks between meals, a suitable dining area, varied menus and planned menus in larger communities.
- 87415(a)(2) (plan of correction due September 16, 2025): Night Supervision. Rules for overnight supervision from 10 p.m. to 6 a.m., including how many staff must be awake or on call.
- 87303(c) (plan of correction due September 12, 2025): Maintenance and Operation. Window screens must be clean and in good repair.
Show all citations (25 more)
- 87303(d) (plan of correction due September 12, 2025): Maintenance and Operation. Rules for keeping the building clean, safe and in good repair, including room temperature, lighting, water, waste, laundry, emergency lighting and call signal systems.
- 87303(a) (plan of correction due September 12, 2025): Maintenance and Operation. The building must be kept clean, safe, sanitary and in good repair.
- 87507(g)(4) (plan of correction due September 4, 2025): Admission Agreements. The admission agreement must list the services provided, the rates, fees and payment terms, and other required terms.
- 80088(e)(1) (plan of correction due August 30, 2025): Fixtures, Furniture, Equipment and Supplies. Rules for comfortable temperature, lighting, hot water, window screens, waste and supplies such as linens.
- 87555(b)(6) (plan of correction due August 28, 2025): General Food Service Requirements. Meal service rules, such as at least three meals a day, snacks between meals, a suitable dining area, varied menus and planned menus in larger communities.
Show all 25
- 87309(a) (plan of correction due August 21, 2025): Storage Space and Access. Cleaning products, poisons, knives, matches, tools and other dangerous items must be kept in locked storage and not left unattended.
- 87303 (plan of correction due August 21, 2025): Maintenance and Operation. Rules for keeping the building clean, safe and in good repair, including room temperature, lighting, water, waste, laundry, emergency lighting and call signal systems.
- 87211(a)(2) (plan of correction due August 13, 2025): Reporting Requirements. Events the community must report to the state and to the resident's family or representative, such as deaths, injuries, abuse and changes in leadership.
- 87506(b) (plan of correction due August 13, 2025): Resident Records. Each resident's record must contain required information, such as contacts, doctors, medical assessment, medications and the admission agreement.
- 87412(c)(1)(A) (plan of correction due December 30, 2024): Personnel Records. Personnel records must show that staff completed required training and orientation.
- 87465(c)(2) (plan of correction due November 5, 2024): Incidental Medical and Dental Care Services. Staff may help a resident take as-needed nonprescription medicine only with written instructions from the resident's doctor.
- 87303 (plan of correction due October 23, 2024): Maintenance and Operation. Rules for keeping the building clean, safe and in good repair, including room temperature, lighting, water, waste, laundry, emergency lighting and call signal systems.
- 87307(d)(6) (plan of correction due October 11, 2024): Personal Accommodations and Services. Rules for living space and safety, including common rooms, bedrooms, bathrooms, hazards and resident supervision.
- 87203 (plan of correction due October 9, 2024): Fire Safety. The community must meet the State Fire Marshal's fire safety rules.
- 87555(b)(26) (plan of correction due December 8, 2023): General Food Service Requirements. Meal service rules, such as at least three meals a day, snacks between meals, a suitable dining area, varied menus and planned menus in larger communities.
- 87465(8) (plan of correction due December 8, 2023): Incidental Medical and Dental Care Services. Rules for helping residents with medicines and other incidental medical and dental care.
- 87303(a) (plan of correction due December 8, 2023): Maintenance and Operation. Rules for keeping the building clean, safe and in good repair, including room temperature, lighting, water, waste, laundry, emergency lighting and call signal systems.
- 87307(d)(6) (plan of correction due December 8, 2023): Personal Accommodations and Services. Rules for living space and safety, including common rooms, bedrooms, bathrooms, hazards and resident supervision.
- 87203 (plan of correction due December 2, 2023): Fire Safety. The community must meet the State Fire Marshal's fire safety rules.
- 87465(h)(6) (plan of correction due September 29, 2023): Incidental Medical and Dental Care Services. Centrally stored medicines must be locked up, kept in their original labeled containers, and tracked in a written record.
- 87303(a) (plan of correction due September 27, 2022): Maintenance and Operation. Rules for keeping the building clean, safe and in good repair, including room temperature, lighting, water, waste, laundry, emergency lighting and call signal systems.
- 87303(e)(4) (plan of correction due September 27, 2022): Maintenance and Operation. Rules for keeping the building clean, safe and in good repair, including room temperature, lighting, water, waste, laundry, emergency lighting and call signal systems.
- 87303(e)(2) (plan of correction due September 16, 2022): Maintenance and Operation. Rules for keeping the building clean, safe and in good repair, including room temperature, lighting, water, waste, laundry, emergency lighting and call signal systems.
- 87303(a)(1) (plan of correction due September 15, 2022): Maintenance and Operation. Rules for keeping the building clean, safe and in good repair, including room temperature, lighting, water, waste, laundry, emergency lighting and call signal systems.
- 87463(a) (plan of correction due July 6, 2022): Reappraisals. Rules for updating each resident's needs appraisal at least once a year or when their condition changes, and acting on those changes.
Plain meanings are our short reading of the rule cited, from the state’s regulation text. The state’s report says what happened.
Complaints with substantiated allegations (date the finding was approved)
- September 17, 2025: 2 substantiated, 1 unsubstantiated, 1 Type B citation
- September 2, 2025: 6 substantiated, 3 unsubstantiated, 1 Type A citation, 2 Type B citations
- January 14, 2025: 1 substantiated, 1 Type A citation
Complaints with no substantiated allegation (5)
- March 25, 2026: 3 unsubstantiated
- July 31, 2025: 1 unsubstantiated
- March 19, 2024: 6 unsubstantiated
- January 25, 2024: 1 unsubstantiated
- January 31, 2023: 2 unsubstantiated
Every state visit (28)
- June 8, 2026: Other visit
- May 27, 2026: Other visit
- March 17, 2026: Complaint visit
- March 9, 2026: Other visit
- October 16, 2025: Inspection
Show all 25
- September 26, 2025: Other visit (2)
- September 9, 2025: Other visit
- August 29, 2025: Other visit
- August 21, 2025: Complaint visit (2)
- August 14, 2025: Complaint visit (2)
- July 30, 2025: Other visit
- July 30, 2025: Complaint visit
- December 16, 2024: Other visit
- November 4, 2024: Complaint visit
- October 9, 2024: Inspection
- March 8, 2024: Complaint visit
- December 18, 2023: Other visit
- December 1, 2023: Inspection
- October 19, 2023: Other visit
- September 14, 2023: Other visit
- September 6, 2023: Complaint visit
- January 19, 2023: Complaint visit
- September 13, 2022: Inspection
- June 20, 2022: Other visit
- October 6, 2021: Inspection
Read every report on the state’s site →
What these terms mean
Type A citations are for “the most serious type of violations in which there is an immediate risk to the health, safety or personal rights of those in care,” and are issued “even if the violation is corrected on the spot.”
Type B citations are for “a violation that, if not corrected, may [pose] an immediate risk to the health, safety or personal rights of clients,” such as faulty medical record keeping or staff training.
CCLD: “There is no difference between an inconclusive and an unsubstantiated complaint allegation. Both terms mean that there was no preponderance of evidence to prove that an alleged violation occurred.” Allegations CCLD finds unfounded are also not substantiated.
This community is licensed for 70 residents; larger communities are visited and complained about more often, so read counts with size in mind. Source: California Department of Social Services, Community Care Licensing, data as of September 28, 2026, covering the five years of records the state publishes. The state’s advice: “Never rely on this information alone to make a decision about a facility. Always visit facilities in person.”
License and ownershipActive license, licensee UNITED FAMILY CARE, LLC
- License type
- RESIDENTIAL CARE ELDERLY
- License number
- 075600757
- License status
- Active
- Licensed since
- 2003-10-22
- Licensed capacity
- 70
- Licensee
- UNITED FAMILY CARE, LLC
- County
- Contra Costa County
- Administrator
- Norma Tejero
Source: California state licensing records (agency listing), retrieved 2026-09-09. Licensing status is a matter of public record; it is not a quality rating.
Administrator name from the California licensing record, as of Sep 9, 2026.
Paying with Medicaid and other programsHow Medicaid pays for care in California, and other programs
How Medicaid pays for care in California
- Assisted Living Waiver (ALW). Medi-Cal can pay for assisted living care services through the Assisted Living Waiver, but only in 15 counties, only for people who need nursing home level care, and there is a waitlist. The resident still pays room and board. (state page)
- Waitlist. The Assisted Living Waiver has a waitlist. DHCS reported 18,365 people on it in December 2025. (source)
Ask the community whether it accepts Medicaid.
Location and nearby careNearest hospital 7.8 mi, nursing home 0.2 mi, pharmacy 0.1 mi
- Nearest hospital with an emergency room
- Alta Bates Summit Medical Center - Alta Bates Camp, Berkeley. 7.8 miles away, straight line. CMS overall hospital rating: 4 of 5 stars.
- Nearest Medicare nursing home
- Vale Healthcare Center, San Pablo. 0.2 miles away, straight line.
- Nearest home health agency office
- Indira Care Home Health, El Cerrito. 4.1 miles away, straight line. Agencies travel to clients, so ask which ones serve this address.
- Nearest pharmacy
- Vale Road Pharmacy. 0.1 miles away, straight line. From OpenStreetMap, which does not list every pharmacy, so one may be closer.
- Area
- USDA classes ZIP code 94804 as metropolitan (metropolitan core).
- Dialysis within 15 miles
- Davita San Pablo Dialysis, San Pablo, 0.3 miles away, straight line (has a shift starting after 5 pm; CMS rating 3 of 5 stars)
Davita Alvarado Park Home Training, San Pablo, 0.5 miles away, straight line (CMS rating 5 of 5 stars)
Davita El Sobrante Dialysis, San Pablo, 1.1 miles away, straight line (CMS rating 4 of 5 stars) - Hospice
- 30 Medicare hospices tell CMS they serve ZIP code 94804.
Sunshine Hospice And Palliative Care, office in El Sobrante, 1.4 miles away, straight line
Hospice By Blize Healthcare, office in Hercules, 5.8 miles away, straight line
Kaiser Foundation Hospital Hospice-Oakland, office in Oakland, 9.5 miles away, straight line (CMS family survey rating 3 of 5 stars) - Nearest geriatric medicine practice
- Permanente Medical Group Inc, Richmond. 1.6 miles away, straight line. 1 geriatric medicine doctor listed there.
Distances are straight lines from the community, not driving distance. Hospitals, home health, dialysis, hospice and doctors come from CMS provider data (CMS, hospital list updated Jul 22, 2026). Star ratings are CMS’s own.
Emergency and natural hazard riskFEMA overall risk relatively moderate; outside FEMA's high-risk flood areas
Public hazard maps for this location. Ask the community about its emergency plan, its generator and where residents would go in an evacuation.
- Flood zone
- Outside the high and moderate risk flood areas on FEMA's flood map (Zone X, minimal flood hazard, or not studied). (FEMA flood map)
- FEMA National Risk Index
- Overall: relatively moderate. By hazard: inland flooding relatively moderate, tornado very low, heat wave relatively moderate, earthquake relatively high. These are FEMA’s ratings for the census tract, compared with tracts nationwide. (FEMA, December 2025)
A flood zone describes the map at this point, not the building's elevation. In an emergency, follow the local emergency management agency.
Questions to ask on a tour10 questions picked for this community from its record
Picked for this community from its record. Ask them in person and write down the answers.
- The state recorded a finding in September 2025. What was it, and how was it fixed?
- What does the base rate include, and when did rates last go up?
- How many caregivers are on duty during the day and at night?
- What happens if care needs increase? When would someone need to move?
- What fees are charged at move-in?
- How do you tell families about falls, illness or changes?
- How long have the executive director and the head of care been here?
- Who gives medications, and what training do they have?
- For what reasons can a resident be asked to leave?
- Is the apartment held during a hospital stay, and at what cost?
What we checked12 public sources we searched, with dates
Every public source we searched for this community. “Nothing on record” means we found no record that matched it. A record can be missed when a name or address differs.
| Source | Data as of | What we found |
|---|---|---|
| California Department of Social Services, Community Care Licensing inspection records | Sep 28, 2026 | See above |
| California Medicaid provider list | Mar 3, 2026 | Not on the state list we checked. These lists are often incomplete. |
| U.S. Department of Labor wage and hour cases | Oct 15, 2026 | Nothing on record |
| OSHA workplace safety inspections since 2016 | Oct 15, 2026 | Nothing on record |
| FEMA flood map | See above | |
| USDA wildfire risk | Apr 15, 2026 | Not shown: no FEMA wildfire rating of moderate or higher here |
| FEMA National Risk Index | See above | |
| CMS hospitals, home health, dialysis, hospice and doctors; OpenStreetMap pharmacies | See above | |
| HUD Multifamily Properties - Assisted | Jul 6, 2026 | Nothing on record |
| State Veterans Homes (NASVH directory) | Sep 20, 2026 | Nothing on record |
| CMS Hospice - General Information | Aug 19, 2026 | Nothing on record |
| CMS Home Health Care Agencies | May 27, 2026 | Nothing on record |
Common questionsAnswers to 4 questions families ask
What type of care does Family Courtyard provide?
Family Courtyard is licensed by the state of California for assisted living in Richmond, California. Its licensed capacity is 70 residents.
Does Lilisity rate Family Courtyard?
No. We publish state licensing details for Family Courtyard but no score, rating, or ranking. Only communities on the Top Communities list or with a Senior Living Alliance Excellence Award, both based on phone-verified resident and family interviews, are ranked.
How much does Family Courtyard cost?
Assisted Living in Contra Costa County typically starts at $4,100 to $6,700 a month. Based on 17 communities that publish prices. These are area figures, not this community's price. Family Courtyard does not publish its prices.
How do I contact Family Courtyard?
Visit Family Courtyard at 2840 Salesian Avenue, Richmond, CA 94804.
How Lilisity works. The only scores or rankings Lilisity publishes are the Top Communities list and the Excellence Awards, both built from phone-verified resident and family interviews. Communities can pay Lilisity a flat monthly fee to manage their own listing: photos, prices, contact details, and receiving the inquiries families choose to send them. The fee is the same no matter how many families contact them or move in. Senior Living Alliance, which runs Lilisity, offers the same listing to its member communities as part of their membership; members pay SLA for its resident and family interview program. No community pays Lilisity per inquiry, per referral or per move-in. Payment never changes a testimonial, a rating, or the order of search results. The "Nearby Senior Living Alliance communities" box shows member communities only. How we verify testimonials · How we are paid