Assisted Living
Excelcare
11400 Poplar Street, Loma Linda, CA 92354 · Map
Licensed for 10 residents · ICOBO, INC.
Excelcare is a state-licensed assisted living community in Loma Linda, California. It is licensed for 10 residents. Lilisity publishes no score or ranking for this community; the details below come from the state licensing record.
Prices
This community does not publish its prices.
Area costs
Lilisity’s independent report
What the public record shows
Gathered by Lilisity from state and federal sources. Communities can’t edit this part of the page.
License
Active, 10 residents
RESIDENTIAL CARE ELDERLY 366425610, licensed since Nov 7, 2013. Licensee ICOBO, INC..
Nearest emergency room
0.4 miles
Loma Linda University Medical Center, rated 4 of 5 stars by CMS.
Side by side with nearby communities
The 4 nearest communities that offer assisted living, by straight-line distance. Prices are starting prices each community publishes; we never show estimates.
| Community | Distance | Licensed capacity | Published starting price | License | Inspection citations |
|---|---|---|---|---|---|
| Excelcare this community | 10 | Not published | Active | 5 Type A, 6 Type B | |
| Everett Forest | 0.0 mi | 6 | Not published | Active | 1 Type A, 1 Type B |
| Heritage Gardens | 0.1 mi | 64 | Not published | Active | 3 Type A, 4 Type B |
| Center Home Care | 0.1 mi | 6 | Not published | Active | 3 Type A, 5 Type B |
| A & K Private Home Care | 0.1 mi | 6 | Not published | Active | 2 Type A, 4 Type B |
State inspection record5 Type A, 6 Type B
- Last state visit
- June 19, 2026
- State visits since January 30, 2023
- 17 (including 4 inspections, 17 complaints investigated)
- Type A citations
- 5 immediate risk
- Type B citations
- 6 potential risk if not corrected
- Complaint allegations investigated
- 48: 6 substantiated, 42 not substantiated
- No citations at the last inspection (November 2025)
- License active since 2013
Citations (11), newest first
- 87355(e) (plan of correction due October 6, 2025): Criminal Record Clearance. Staff, volunteers and others who need a background check must have a criminal record clearance or exemption before they work, live or volunteer in the community.
- 87303(a) (plan of correction due April 5, 2025): Maintenance and Operation. The building must be kept clean, safe, sanitary and in good repair.
- 87219(a) (plan of correction due March 31, 2025): Planned Activities. Residents must be encouraged to take part in a variety of planned activities, including social, physical and mental activities.
- 87555(a) (plan of correction due March 29, 2025): General Food Service Requirements. Food must meet residents' nutritional needs and be stored, prepared and served safely.
- 87303(a) (plan of correction due March 29, 2025): Maintenance and Operation. The building must be kept clean, safe, sanitary and in good repair.
Show all 8
- 87468.2(a)(4) (plan of correction due March 24, 2025): Additional Personal Rights of Residents in Privately Operated Facilities. Additional rights for residents of privately operated communities, such as privacy, confidential records and help exercising their rights.
- 87468.1 (plan of correction due February 28, 2025): Personal Rights of Residents in All Facilities. Personal rights every resident has, such as dignity, safe accommodations and freedom from abuse, plus protection from discrimination based on sexual orientation, gender identity or HIV status.
- 87458(b)(1) (plan of correction due December 15, 2023): Medical Assessment. Requirements for a medical assessment by a licensed medical professional before a resident moves in.
Show all citations (3 more)
- 87468.2(a)(4) (plan of correction due September 11, 2023): Additional Personal Rights of Residents in Privately Operated Facilities. Additional rights for residents of privately operated communities, such as privacy, confidential records and help exercising their rights.
- 877555(b)(8) (plan of correction due February 28, 2023): Plain meaning not available; see the state’s report.
- 87307(a)(3)(a) (plan of correction due February 28, 2023): Personal Accommodations and Services. Rules for living space and safety, including common rooms, bedrooms, bathrooms, hazards and resident supervision.
Plain meanings are our short reading of the rule cited, from the state’s regulation text. The state’s report says what happened.
Complaints with substantiated allegations (date the finding was approved)
- January 28, 2026: 2 substantiated, 1 Type A citation, 1 Type B citation
- April 14, 2025: 1 substantiated, 3 unsubstantiated, 1 Type A citation
- April 11, 2025: 1 substantiated, 1 unsubstantiated, 1 Type B citation
- April 30, 2024: 1 substantiated, 1 unsubstantiated
- September 29, 2023: 1 substantiated, 1 unsubstantiated, 1 Type A citation
Complaints with no substantiated allegation (12)
- June 26, 2026: 4 unsubstantiated
- June 25, 2026: 2 unsubstantiated
- June 25, 2026: 3 unsubstantiated
- June 25, 2026: 7 unsubstantiated
- May 28, 2026: 1 unsubstantiated
Show all 12
- December 30, 2025: 1 unsubstantiated
- December 18, 2025: 1 unsubstantiated
- October 28, 2025: 3 unsubstantiated
- February 6, 2025: 1 unsubstantiated
- September 29, 2023: 1 unsubstantiated
- June 26, 2023: 4 unsubstantiated
- May 22, 2023: 8 unsubstantiated
Every state visit (27)
- June 19, 2026: Complaint visit (2)
- May 21, 2026: Complaint visit
- December 29, 2025: Complaint visit (2)
- December 2, 2025: Complaint visit (2)
- November 17, 2025: Inspection
Show all 19
- October 3, 2025: Other visit
- October 3, 2025: Complaint visit
- March 28, 2025: Other visit
- March 28, 2025: Complaint visit
- March 21, 2025: Complaint visit (2)
- February 20, 2025: Complaint visit (2)
- December 2, 2024: Complaint visit
- November 15, 2024: Inspection
- November 18, 2023: Inspection
- September 14, 2023: Complaint visit
- September 8, 2023: Complaint visit (4)
- March 10, 2023: Complaint visit
- March 7, 2023: Complaint visit
- January 30, 2023: Inspection
Read every report on the state’s site →
What these terms mean
Type A citations are for “the most serious type of violations in which there is an immediate risk to the health, safety or personal rights of those in care,” and are issued “even if the violation is corrected on the spot.”
Type B citations are for “a violation that, if not corrected, may [pose] an immediate risk to the health, safety or personal rights of clients,” such as faulty medical record keeping or staff training.
CCLD: “There is no difference between an inconclusive and an unsubstantiated complaint allegation. Both terms mean that there was no preponderance of evidence to prove that an alleged violation occurred.” Allegations CCLD finds unfounded are also not substantiated.
This community is licensed for 10 residents; larger communities are visited and complained about more often, so read counts with size in mind. Source: California Department of Social Services, Community Care Licensing, data as of September 28, 2026, covering the five years of records the state publishes. The state’s advice: “Never rely on this information alone to make a decision about a facility. Always visit facilities in person.”
License and ownershipActive license, licensee ICOBO, INC.
- License type
- RESIDENTIAL CARE ELDERLY
- License number
- 366425610
- License status
- Active
- Licensed since
- 2013-11-07
- Licensed capacity
- 10
- Licensee
- ICOBO, INC.
- County
- San Bernardino County
- Administrator
- Dorris Anderson
Source: California state licensing records (agency listing), retrieved 2026-09-09. Licensing status is a matter of public record; it is not a quality rating.
Administrator name from the California licensing record, as of Sep 9, 2026.
Paying with Medicaid and other programsHow Medicaid pays for care in California, and other programs
How Medicaid pays for care in California
- Assisted Living Waiver (ALW). Medi-Cal can pay for assisted living care services through the Assisted Living Waiver, but only in 15 counties, only for people who need nursing home level care, and there is a waitlist. The resident still pays room and board. (state page)
- Waitlist. The Assisted Living Waiver has a waitlist. DHCS reported 18,365 people on it in December 2025. (source)
Ask the community whether it accepts Medicaid.
Location and nearby careNearest hospital 0.4 mi, nursing home 0.3 mi, pharmacy 0.4 mi
- Nearest hospital with an emergency room
- Loma Linda University Medical Center, Loma Linda. 0.4 miles away, straight line. CMS overall hospital rating: 4 of 5 stars.
- Nearest Medicare nursing home
- Heritage Gardens Health Care Center, Loma Linda. 0.3 miles away, straight line.
- Nearest home health agency office
- All Americans Choice Home Health Inc, San Bernardino. 1.4 miles away, straight line. Agencies travel to clients, so ask which ones serve this address.
- Nearest pharmacy
- Outpatient Pharmacy. 0.4 miles away, straight line. From OpenStreetMap, which does not list every pharmacy, so one may be closer.
- Area
- USDA classes ZIP code 92354 as metropolitan (metropolitan core).
- Dialysis within 15 miles
- Loma Linda University Kidney Center, Loma Linda, 0.3 miles away, straight line (CMS rating 4 of 5 stars)
Loma Linda University Children'S Hospital Pediatric Chronic Dialysis, Loma Linda, 0.4 miles away, straight line
Davita San Bernardino Home Training, San Bernardino, 1.6 miles away, straight line - Hospice
- 126 Medicare hospices tell CMS they serve ZIP code 92354.
Wellhouse Care Inc, office in Loma Linda, 0.7 miles away, straight line
Blessed Hope Hospice, Inc, office in San Bernardino, 1.4 miles away, straight line
Roze Room Healthcare, office in San Bernardino, 1.9 miles away, straight line - Nearest geriatric medicine practice
- Faculty Physicians And Surgeons Of Llusm, Loma Linda. 0.3 miles away, straight line. 1 geriatric medicine doctor listed there.
Distances are straight lines from the community, not driving distance. Hospitals, home health, dialysis, hospice and doctors come from CMS provider data (CMS, hospital list updated Jul 22, 2026). Star ratings are CMS’s own.
Emergency and natural hazard riskFEMA overall risk very high; outside FEMA's high-risk flood areas
Public hazard maps for this location. Ask the community about its emergency plan, its generator and where residents would go in an evacuation.
- Flood zone
- Outside the high and moderate risk flood areas on FEMA's flood map (Zone X, minimal flood hazard, or not studied). (FEMA flood map)
- Wildfire risk to homes
- In Loma Linda, CA, risk to homes is greater than 67% of communities in California and 92% of communities nationwide. USDA rates the whole town or city, not this address. (USDA Forest Service, Wildfire Risk to Communities, April 2026)
- FEMA National Risk Index
- Overall: very high. By hazard: inland flooding very high, wildfire relatively high, tornado very low, heat wave relatively moderate, earthquake very high. These are FEMA’s ratings for the census tract, compared with tracts nationwide. (FEMA, December 2025)
A flood zone describes the map at this point, not the building's elevation. In an emergency, follow the local emergency management agency.
Questions to ask on a tour10 questions picked for this community from its record
Picked for this community from its record. Ask them in person and write down the answers.
- The state recorded a finding in January 2026. What was it, and how was it fixed?
- What does the base rate include, and when did rates last go up?
- How many caregivers are on duty during the day and at night?
- What happens if care needs increase? When would someone need to move?
- What fees are charged at move-in?
- How do you tell families about falls, illness or changes?
- How long have the executive director and the head of care been here?
- Who gives medications, and what training do they have?
- For what reasons can a resident be asked to leave?
- Is the apartment held during a hospital stay, and at what cost?
What we checked13 public sources we searched, with dates
Every public source we searched for this community. “Nothing on record” means we found no record that matched it. A record can be missed when a name or address differs.
| Source | Data as of | What we found |
|---|---|---|
| California Department of Social Services, Community Care Licensing inspection records | Sep 28, 2026 | See above |
| California Medicaid provider list | Mar 3, 2026 | Not on the state list we checked. These lists are often incomplete. |
| U.S. Department of Labor wage and hour cases | Oct 15, 2026 | Nothing on record |
| OSHA workplace safety inspections since 2016 | Oct 15, 2026 | Nothing on record |
| FEMA flood map | See above | |
| USDA wildfire risk | Apr 15, 2026 | See above |
| FEMA National Risk Index | See above | |
| CMS hospitals, home health, dialysis, hospice and doctors; OpenStreetMap pharmacies | See above | |
| HUD Multifamily Properties - Assisted | Jul 6, 2026 | Nothing on record |
| State Veterans Homes (NASVH directory) | Sep 20, 2026 | Nothing on record |
| CMS Hospice - General Information | Aug 19, 2026 | Nothing on record |
| CMS Home Health Care Agencies | May 27, 2026 | Nothing on record |
| The community’s own website | Could not read the site |
Common questionsAnswers to 4 questions families ask
What type of care does Excelcare provide?
Excelcare is licensed by the state of California for assisted living in Loma Linda, California. Its licensed capacity is 10 residents.
Does Lilisity rate Excelcare?
No. We publish state licensing details for Excelcare but no score, rating, or ranking. Only communities on the Top Communities list or with a Senior Living Alliance Excellence Award, both based on phone-verified resident and family interviews, are ranked.
How much does Excelcare cost?
Assisted Living in California typically starts at $3,800 to $6,100 a month. Based on 267 communities that publish prices. These are area figures, not this community's price. Excelcare does not publish its prices.
How do I contact Excelcare?
Use Excelcare's website, senioreldercarehomelomalindaca.com, or visit at 11400 Poplar Street, Loma Linda, CA 92354.
How Lilisity works. The only scores or rankings Lilisity publishes are the Top Communities list and the Excellence Awards, both built from phone-verified resident and family interviews. Communities can pay Lilisity a flat monthly fee to manage their own listing: photos, prices, contact details, and receiving the inquiries families choose to send them. The fee is the same no matter how many families contact them or move in. Senior Living Alliance, which runs Lilisity, offers the same listing to its member communities as part of their membership; members pay SLA for its resident and family interview program. No community pays Lilisity per inquiry, per referral or per move-in. Payment never changes a testimonial, a rating, or the order of search results. The "Nearby Senior Living Alliance communities" box shows member communities only. How we verify testimonials · How we are paid