Assisted Living
Crest Villa
4014 California Ave, Norco, CA 92860 · Map
Licensed for 15 residents · CREST VILLA LLC
Crest Villa is a state-licensed assisted living community in Norco, California. It is licensed for 15 residents. Lilisity publishes no score or ranking for this community; the details below come from the state licensing record.
Prices
This community does not publish its prices.
Area costs
Lilisity’s independent report
What the public record shows
Gathered by Lilisity from state and federal sources. Communities can’t edit this part of the page.
License
Active, 15 residents
RESIDENTIAL CARE ELDERLY 331880604, licensed since Apr 26, 2019. Licensee CREST VILLA LLC.
Nearest emergency room
4.0 miles
Kaiser Foundation Hospital, Riverside, rated 4 of 5 stars by CMS.
Side by side with nearby communities
The 4 nearest communities that offer assisted living, by straight-line distance. Prices are starting prices each community publishes; we never show estimates.
| Community | Distance | Licensed capacity | Published starting price | License | Inspection citations |
|---|---|---|---|---|---|
| Crest Villa this community | 15 | Not published | Active | 4 Type A, 15 Type B | |
| Crest Home for the Elderly | 0.5 mi | 29 | Not published | Active | 11 Type A, 7 Type B |
| Zencare | 1.6 mi | 6 | Not published | Active | 0 Type A, 0 Type B |
| Early Bird Care Home | 1.7 mi | 6 | Not published | Active | 2 Type A, 2 Type B |
| Early Bird Care Home 2 | 1.7 mi | 6 | Not published | Active | 0 Type A, 0 Type B |
State inspection record4 Type A, 15 Type B
- Last state visit
- September 23, 2026
- State visits since April 20, 2022
- 12 (including 4 inspections, 10 complaints investigated)
- Type A citations
- 4 immediate risk
- Type B citations
- 15 potential risk if not corrected
- Complaint allegations investigated
- 17: 6 substantiated, 11 not substantiated
- License active since 2019
Citations (19), newest first
- 87465(h)(4) (plan of correction due May 7, 2026): Incidental Medical and Dental Care Services. Centrally stored medicines must be locked up, kept in their original labeled containers, and tracked in a written record.
- 87468.1(a)(2) (plan of correction due May 7, 2026): Personal Rights of Residents in All Facilities. Lists the basic rights of every resident, including dignity, safe and comfortable accommodations, and freedom from punishment, humiliation and abuse.
- 87463(a) (plan of correction due May 7, 2026): Reappraisals. The resident's needs appraisal must be updated in writing when their condition changes significantly, and at least once every 12 months.
- 1569.695(e)(2) (plan of correction due May 7, 2026): Emergency and Disaster Plans. The community must have an emergency and disaster plan, train staff on it, hold drills and keep key resident information ready.
- 87465(h)(2) (plan of correction due April 10, 2026): Incidental Medical and Dental Care Services. Centrally stored medicines must be locked up, kept in their original labeled containers, and tracked in a written record.
Show all 8
- 87411(a) (plan of correction due April 10, 2026): Personnel Requirements - General. The community must have enough competent staff at all times to meet residents' needs.
- 87211(a)(1)(D) (plan of correction due December 10, 2025): Reporting Requirements. Events the community must report to the state and to the resident's family or representative, such as deaths, injuries, abuse and changes in leadership.
- 87303(a) (plan of correction due September 10, 2025): Maintenance and Operation. The building must be kept clean, safe, sanitary and in good repair.
Show all citations (11 more)
- 87506(b)(13) (plan of correction due April 18, 2025): Resident Records. Each resident's record must contain required information, such as contacts, doctors, medical assessment, medications and the admission agreement.
- 87506(b)(17)(A) (plan of correction due April 18, 2025): Resident Records. Each resident's record must contain required information, such as contacts, doctors, medical assessment, medications and the admission agreement.
- 87506(b)(17)(B) (plan of correction due April 18, 2025): Resident Records. Each resident's record must contain required information, such as contacts, doctors, medical assessment, medications and the admission agreement.
- 87506(b)(17)(E) (plan of correction due April 18, 2025): Resident Records. Each resident's record must contain required information, such as contacts, doctors, medical assessment, medications and the admission agreement.
- 87458(a) (plan of correction due April 18, 2025): Medical Assessment. Before a person moves in, the community must get a medical assessment signed by a licensed medical professional and made within the past year.
Show all 11
- 87507(a) (plan of correction due April 18, 2025): Admission Agreements. Rules for written admission agreements: what they must include, what they cannot include, signing and giving copies.
- 1569.31(e) (plan of correction due April 10, 2025): Plain meaning not available; see the state’s report.
- 87309(a)(1) (plan of correction due April 10, 2025): Storage Space and Access. Cleaning products, poisons, knives, matches, tools and other dangerous items must be kept in locked storage and not left unattended.
- 87465(c)(2) (plan of correction due April 10, 2025): Incidental Medical and Dental Care Services. Staff may help a resident take as-needed nonprescription medicine only with written instructions from the resident's doctor.
- 87211(1)(D) (plan of correction due April 1, 2025): Reporting Requirements. Events the community must report to the state and to the resident's family or representative, such as deaths, injuries, abuse and changes in leadership.
- 87303(a) (plan of correction due February 12, 2025): Maintenance and Operation. Rules for keeping the building clean, safe and in good repair, including room temperature, lighting, water, waste, laundry, emergency lighting and call signal systems.
Plain meanings are our short reading of the rule cited, from the state’s regulation text. The state’s report says what happened.
Complaints with substantiated allegations (date the finding was approved)
- July 30, 2026: 1 substantiated, 1 unsubstantiated, 1 Type B citation
- April 9, 2026: 2 substantiated, 2 Type B citations
- September 17, 2025: 1 substantiated, 3 unsubstantiated, 1 Type B citation
- April 24, 2025: 1 substantiated
- February 26, 2025: 1 substantiated, 1 unsubstantiated, 1 Type B citation
Complaints with no substantiated allegation (5)
- April 28, 2025: 2 unsubstantiated
- April 21, 2025: 1 unsubstantiated
- April 21, 2025: 1 unsubstantiated
- December 11, 2024: 1 unsubstantiated
- July 20, 2023: 1 unsubstantiated
Every state visit (21)
- July 27, 2026: Other visit
- April 21, 2026: Inspection
- April 21, 2026: Complaint visit (2)
- March 28, 2026: Complaint visit
- December 3, 2025: Other visit
Show all 15
- September 3, 2025: Complaint visit (2)
- April 9, 2025: Other visit
- April 9, 2025: Inspection
- March 26, 2025: Other visit (2)
- March 26, 2025: Complaint visit (3)
- February 5, 2025: Complaint visit (2)
- December 5, 2024: Complaint visit
- March 15, 2024: Inspection
- June 16, 2023: Complaint visit
- April 20, 2022: Inspection
Read every report on the state’s site →
What these terms mean
Type A citations are for “the most serious type of violations in which there is an immediate risk to the health, safety or personal rights of those in care,” and are issued “even if the violation is corrected on the spot.”
Type B citations are for “a violation that, if not corrected, may [pose] an immediate risk to the health, safety or personal rights of clients,” such as faulty medical record keeping or staff training.
CCLD: “There is no difference between an inconclusive and an unsubstantiated complaint allegation. Both terms mean that there was no preponderance of evidence to prove that an alleged violation occurred.” Allegations CCLD finds unfounded are also not substantiated.
This community is licensed for 15 residents; larger communities are visited and complained about more often, so read counts with size in mind. Source: California Department of Social Services, Community Care Licensing, data as of September 28, 2026, covering the five years of records the state publishes. The state’s advice: “Never rely on this information alone to make a decision about a facility. Always visit facilities in person.”
License and ownershipActive license, licensee CREST VILLA LLC
- License type
- RESIDENTIAL CARE ELDERLY
- License number
- 331880604
- License status
- Active
- Licensed since
- 2019-04-26
- Licensed capacity
- 15
- Licensee
- CREST VILLA LLC
- County
- Riverside County
- Administrator
- Lori Matsushita
Source: California state licensing records (agency listing), retrieved 2026-09-09. Licensing status is a matter of public record; it is not a quality rating.
Administrator name from the California licensing record, as of Sep 9, 2026.
Paying with Medicaid and other programsOn the California list of Medicaid providers (2026)
On the California list of Medicaid providers. Listed as CREST VILLA under Assisted Living Waiver (ALW). (state list, as of Mar 3, 2026)
Being on the list means the community has taken part in the program. Ask whether it has a Medicaid opening now, and how many residents it serves on Medicaid.
How Medicaid pays for care in California
- Assisted Living Waiver (ALW). Medi-Cal can pay for assisted living care services through the Assisted Living Waiver, but only in 15 counties, only for people who need nursing home level care, and there is a waitlist. The resident still pays room and board. (state page)
- Waitlist. The Assisted Living Waiver has a waitlist. DHCS reported 18,365 people on it in December 2025. (source)
Location and nearby careNearest hospital 4.0 mi, nursing home 1.6 mi, pharmacy 1.3 mi
- Nearest hospital with an emergency room
- Kaiser Foundation Hospital, Riverside, Riverside. 4.0 miles away, straight line. CMS overall hospital rating: 4 of 5 stars.
- Nearest Medicare nursing home
- Palm Terrace Care Center, Riverside. 1.6 miles away, straight line.
- Nearest home health agency office
- Legacy Home Health Care, Norco. 3.0 miles away, straight line. Agencies travel to clients, so ask which ones serve this address.
- Nearest pharmacy
- Rite Aid. 1.3 miles away, straight line. From OpenStreetMap, which does not list every pharmacy, so one may be closer.
- Area
- USDA classes ZIP code 92860 as metropolitan (metropolitan core).
- Dialysis within 15 miles
- Davita Magnolia West Dialysis, Riverside, 3.9 miles away, straight line (has a shift starting after 5 pm; CMS rating 3 of 5 stars)
Davita Park Sierra Ht At Home, Riverside, 4.0 miles away, straight line (CMS rating 5 of 5 stars)
Davita Riverside Mission Home Training, Riverside, 4.0 miles away, straight line (CMS rating 5 of 5 stars) - Hospice
- 91 Medicare hospices tell CMS they serve ZIP code 92860.
Arbor Vitae Hospice Care, Inc, office in Norco, 2.0 miles away, straight line
Aveeva Hospice, office in Riverside, 3.8 miles away, straight line (CMS family survey rating 5 of 5 stars)
Morning Star Palliative & Hospice Inc., office in Riverside, 3.9 miles away, straight line - Nearest geriatric medicine practice
- Southern California Permanente Medical Group, Riverside. 4.0 miles away, straight line. 3 geriatric medicine doctors listed there.
Distances are straight lines from the community, not driving distance. Hospitals, home health, dialysis, hospice and doctors come from CMS provider data (CMS, hospital list updated Jul 22, 2026). Star ratings are CMS’s own.
Emergency and natural hazard riskFEMA overall risk relatively moderate; outside FEMA's high-risk flood areas
Public hazard maps for this location. Ask the community about its emergency plan, its generator and where residents would go in an evacuation.
- Flood zone
- Zone X: 0.2% annual chance (500-year) flood area (moderate risk). (FEMA flood map)
- Wildfire risk to homes
- In Norco, CA, risk to homes is greater than 43% of communities in California and 82% of communities nationwide. USDA rates the whole town or city, not this address. (USDA Forest Service, Wildfire Risk to Communities, April 2026)
- FEMA National Risk Index
- Overall: relatively moderate. By hazard: hurricane very low, inland flooding relatively high, wildfire relatively moderate, tornado very low, heat wave relatively low, earthquake relatively high. These are FEMA’s ratings for the census tract, compared with tracts nationwide. (FEMA, December 2025)
A flood zone describes the map at this point, not the building's elevation. In an emergency, follow the local emergency management agency.
Questions to ask on a tour10 questions picked for this community from its record
Picked for this community from its record. Ask them in person and write down the answers.
- The state recorded a finding in July 2026. What was it, and how was it fixed?
- What does the base rate include, and when did rates last go up?
- How many caregivers are on duty during the day and at night?
- What happens if care needs increase? When would someone need to move?
- What fees are charged at move-in?
- How do you tell families about falls, illness or changes?
- How long have the executive director and the head of care been here?
- Who gives medications, and what training do they have?
- For what reasons can a resident be asked to leave?
- Is the apartment held during a hospital stay, and at what cost?
What we checked12 public sources we searched, with dates
Every public source we searched for this community. “Nothing on record” means we found no record that matched it. A record can be missed when a name or address differs.
| Source | Data as of | What we found |
|---|---|---|
| California Department of Social Services, Community Care Licensing inspection records | Sep 28, 2026 | See above |
| California Medicaid provider list | Mar 3, 2026 | See above |
| U.S. Department of Labor wage and hour cases | Oct 15, 2026 | Nothing on record |
| OSHA workplace safety inspections since 2016 | Oct 15, 2026 | Nothing on record |
| FEMA flood map | See above | |
| USDA wildfire risk | Apr 15, 2026 | See above |
| FEMA National Risk Index | See above | |
| CMS hospitals, home health, dialysis, hospice and doctors; OpenStreetMap pharmacies | See above | |
| HUD Multifamily Properties - Assisted | Jul 6, 2026 | Nothing on record |
| State Veterans Homes (NASVH directory) | Sep 20, 2026 | Nothing on record |
| CMS Hospice - General Information | Aug 19, 2026 | Nothing on record |
| CMS Home Health Care Agencies | May 27, 2026 | Nothing on record |
Common questionsAnswers to 4 questions families ask
What type of care does Crest Villa provide?
Crest Villa is licensed by the state of California for assisted living in Norco, California. Its licensed capacity is 15 residents.
Does Lilisity rate Crest Villa?
No. We publish state licensing details for Crest Villa but no score, rating, or ranking. Only communities on the Top Communities list or with a Senior Living Alliance Excellence Award, both based on phone-verified resident and family interviews, are ranked.
How much does Crest Villa cost?
Assisted Living in Riverside County typically starts at $3,000 to $5,200 a month. Based on 15 communities that publish prices. These are area figures, not this community's price. Crest Villa does not publish its prices.
How do I contact Crest Villa?
Visit Crest Villa at 4014 California Ave, Norco, CA 92860.
How Lilisity works. The only scores or rankings Lilisity publishes are the Top Communities list and the Excellence Awards, both built from phone-verified resident and family interviews. Communities can pay Lilisity a flat monthly fee to manage their own listing: photos, prices, contact details, and receiving the inquiries families choose to send them. The fee is the same no matter how many families contact them or move in. Senior Living Alliance, which runs Lilisity, offers the same listing to its member communities as part of their membership; members pay SLA for its resident and family interview program. No community pays Lilisity per inquiry, per referral or per move-in. Payment never changes a testimonial, a rating, or the order of search results. The "Nearby Senior Living Alliance communities" box shows member communities only. How we verify testimonials · How we are paid