Assisted Living
Carlton Plaza of San Jose
380 Branham Lane, San Jose, CA 95136 · Map
Licensed for 183 residents · CARLTON SENIOR LIVING, LLC
Carlton Plaza of San Jose is a state-licensed assisted living community in San Jose, California. It is licensed for 183 residents. Lilisity publishes no score or ranking for this community; the details below come from the state licensing record.
Prices
Starting prices the community publishes, with the date we checked each one and a link to where it is published. Care charges are usually added after an assessment.
| Care | Starting at | Checked |
|---|---|---|
| Assisted Living | $5,995 /mo | Oct 12, 2026 |
Area costs
Care and services
From the community’s website
What Carlton Plaza of San Jose says about itself, quoted from its own site. We have not checked these claims against licensing records. Ask about each one on a tour.
- Provides transportation.
From our vibrant event calendar to convenient transportation and comprehensive care services, everything we do is to help you enjoy a comfortable and fulfilling lifestyle.
(page, checked Oct 12, 2026) - Apartment types named: studio, one-bedroom, two-bedroom.
Carlton San Jose offers Studio, One-Bedroom, and Two-Bedroom floor plans, providing several options for making the community feel like home.
(page, checked Oct 12, 2026)
Lilisity’s independent report
What the public record shows
Gathered by Lilisity from state and federal sources. Communities can’t edit this part of the page.
License
Active, 183 residents
RESIDENTIAL CARE ELDERLY 435200727, licensed since Sep 22, 1999. Licensee CARLTON SENIOR LIVING, LLC.
Nearest emergency room
3.0 miles
Kaiser Foundation Hospital-San Jose, rated 3 of 5 stars by CMS.
Side by side with nearby communities
The 4 nearest communities that offer assisted living, by straight-line distance. Prices are starting prices each community publishes; we never show estimates.
| Community | Distance | Licensed capacity | Published starting price | License | Inspection citations |
|---|---|---|---|---|---|
| Carlton Plaza of San Jose this community | 183 | $5,995/mo | Active | 1 Type A, 2 Type B | |
| Bluefield Manor | 0.2 mi | 6 | Not published | Active | 0 Type A, 5 Type B |
| Keene Kare III | 0.2 mi | 6 | Not published | Active | 0 Type A, 10 Type B |
| Diya Senior Care | 0.2 mi | 6 | Not published | Active | 2 Type A, 4 Type B |
| Diya Senior Care Home | 0.3 mi | 6 | Not published | Active | 0 Type A, 2 Type B |
State inspection record1 Type A, 2 Type B
- Last state visit
- September 23, 2026
- State visits since September 15, 2021
- 26 (including 5 inspections, 14 complaints investigated)
- Type A citations
- 1 immediate risk
- Type B citations
- 2 potential risk if not corrected
- Complaint allegations investigated
- 23: 1 substantiated, 22 not substantiated
- No citations at the last 2 inspections (September 2025 to August 2026)
- License active since 1999
Citations (3), newest first
- 87464(F)(1) (plan of correction due August 6, 2025): Basic Services. The basic services every community must provide, starting with care and supervision, and its duty to meet the needs of each resident it accepts.
- 87412(a)(11) (plan of correction due September 19, 2024): Personnel Records. The community must keep a personnel record for the licensee, administrator and each employee with required information such as age, background and health screening.
- 87465(h) (plan of correction due September 19, 2024): Incidental Medical and Dental Care Services. Centrally stored medicines must be locked up, kept in their original labeled containers, and tracked in a written record.
Plain meanings are our short reading of the rule cited, from the state’s regulation text. The state’s report says what happened.
Complaints with substantiated allegations (date the finding was approved)
- August 8, 2025: 1 substantiated, 1 Type A citation
Complaints with no substantiated allegation (13)
- September 1, 2026: 1 unfounded
- September 1, 2026: 4 unfounded
- September 1, 2026: 2 unfounded
- June 8, 2026: 3 unfounded
- February 9, 2026: 2 unfounded
Show all 13
- February 6, 2026: 2 unfounded
- July 15, 2025: 1 unsubstantiated
- November 12, 2024: 1 unfounded
- October 17, 2024: 1 unsubstantiated
- September 30, 2024: 1 unfounded
- November 21, 2022: 2 unfounded
- November 9, 2022: 1 unfounded
- September 27, 2021: 1 unsubstantiated
Every state visit (28)
- August 26, 2026: Other visit
- August 21, 2026: Complaint visit
- August 4, 2026: Inspection
- July 7, 2026: Complaint visit
- May 20, 2026: Other visit
Show all 27
- May 20, 2026: Complaint visit
- January 28, 2026: Complaint visit
- January 23, 2026: Other visit
- January 16, 2026: Complaint visit
- January 9, 2026: Complaint visit
- September 15, 2025: Inspection
- August 6, 2025: Other visit
- August 5, 2025: Complaint visit
- July 7, 2025: Complaint visit
- October 31, 2024: Complaint visit
- September 18, 2024: Complaint visit (2)
- September 12, 2024: Inspection
- May 30, 2024: Other visit
- May 10, 2024: Other visit
- November 6, 2023: Other visit
- November 18, 2022: Complaint visit
- November 8, 2022: Complaint visit
- September 13, 2022: Inspection
- August 24, 2022: Other visit
- August 11, 2022: Other visit
- September 17, 2021: Complaint visit
- September 15, 2021: Inspection
Read every report on the state’s site →
What these terms mean
Type A citations are for “the most serious type of violations in which there is an immediate risk to the health, safety or personal rights of those in care,” and are issued “even if the violation is corrected on the spot.”
Type B citations are for “a violation that, if not corrected, may [pose] an immediate risk to the health, safety or personal rights of clients,” such as faulty medical record keeping or staff training.
CCLD: “There is no difference between an inconclusive and an unsubstantiated complaint allegation. Both terms mean that there was no preponderance of evidence to prove that an alleged violation occurred.” Allegations CCLD finds unfounded are also not substantiated.
This community is licensed for 183 residents; larger communities are visited and complained about more often, so read counts with size in mind. Source: California Department of Social Services, Community Care Licensing, data as of September 28, 2026, covering the five years of records the state publishes. The state’s advice: “Never rely on this information alone to make a decision about a facility. Always visit facilities in person.”
License and ownershipActive license, licensee CARLTON SENIOR LIVING, LLC
- License type
- RESIDENTIAL CARE ELDERLY
- License number
- 435200727
- License status
- Active
- Licensed since
- 1999-09-22
- Licensed capacity
- 183
- Licensee
- CARLTON SENIOR LIVING, LLC
- County
- Santa Clara County
- Administrator
- Shantela Yadao
Source: California state licensing records (agency listing), retrieved 2026-09-09. Licensing status is a matter of public record; it is not a quality rating.
Administrator name from the California licensing record, as of Sep 9, 2026.
Paying with Medicaid and other programsHow Medicaid pays for care in California, and other programs
How Medicaid pays for care in California
- Assisted Living Waiver (ALW). Medi-Cal can pay for assisted living care services through the Assisted Living Waiver, but only in 15 counties, only for people who need nursing home level care, and there is a waitlist. The resident still pays room and board. (state page)
- Waitlist. The Assisted Living Waiver has a waitlist. DHCS reported 18,365 people on it in December 2025. (source)
Ask the community whether it accepts Medicaid.
Location and nearby careNearest hospital 3.0 mi, nursing home 3.1 mi, pharmacy 0.8 mi
- Nearest hospital with an emergency room
- Kaiser Foundation Hospital-San Jose, San Jose. 3.0 miles away, straight line. CMS overall hospital rating: 3 of 5 stars.
- Nearest Medicare nursing home
- Lincoln Glen Skilled Nursing, San Jose. 3.1 miles away, straight line.
- Nearest home health agency office
- Premier Home Health Providers Inc., San Jose. 4.2 miles away, straight line. Agencies travel to clients, so ask which ones serve this address.
- Nearest pharmacy
- CVS Pharmacy. 0.8 miles away, straight line. From OpenStreetMap, which does not list every pharmacy, so one may be closer.
- Area
- USDA classes ZIP code 95136 as metropolitan (metropolitan core).
- Dialysis within 15 miles
- Shc South San Jose, San Jose, 1.4 miles away, straight line (CMS rating 5 of 5 stars)
Shc Blossom Valley, San Jose, 2.9 miles away, straight line (CMS rating 2 of 5 stars)
Davita Tully Dialysis, San Jose, 2.9 miles away, straight line (CMS rating 4 of 5 stars) - Hospice
- 26 Medicare hospices tell CMS they serve ZIP code 95136.
Sunrise Hospice Care Inc., office in San Jose, 3.0 miles away, straight line
Accentcare Hospice & Palliative Care Of Northern C, office in San Jose, 5.2 miles away, straight line
Redwood Hospice, office in San Jose, 6.4 miles away, straight line (CMS family survey rating 2 of 5 stars) - Nearest geriatric medicine practice
- Sutter Bay Medical Foundation, San Jose. 5.8 miles away, straight line. 1 geriatric medicine doctor listed there.
Distances are straight lines from the community, not driving distance. Hospitals, home health, dialysis, hospice and doctors come from CMS provider data (CMS, hospital list updated Jul 22, 2026). Star ratings are CMS’s own.
Emergency and natural hazard riskFEMA overall risk relatively high; outside FEMA's high-risk flood areas
Public hazard maps for this location. Ask the community about its emergency plan, its generator and where residents would go in an evacuation.
- Flood zone
- Outside the high and moderate risk flood areas on FEMA's flood map (Zone X, minimal flood hazard, or not studied). (FEMA flood map)
- FEMA National Risk Index
- Overall: relatively high. By hazard: inland flooding very high, tornado very low, heat wave relatively low, earthquake relatively high. These are FEMA’s ratings for the census tract, compared with tracts nationwide. (FEMA, December 2025)
A flood zone describes the map at this point, not the building's elevation. In an emergency, follow the local emergency management agency.
Questions to ask on a tour10 questions picked for this community from its record
Picked for this community from its record. Ask them in person and write down the answers.
- The state recorded a finding in August 2025. What was it, and how was it fixed?
- Your published starting price is a base rate. What would the total monthly cost be for my parent's needs?
- How much have prices gone up in each of the last three years?
- How many caregivers are on duty during the day and at night?
- What happens if care needs increase? When would someone need to move?
- What fees are charged at move-in?
- How do you tell families about falls, illness or changes?
- How long have the executive director and the head of care been here?
- Who gives medications, and what training do they have?
- For what reasons can a resident be asked to leave?
What we checked14 public sources we searched, with dates
Every public source we searched for this community. “Nothing on record” means we found no record that matched it. A record can be missed when a name or address differs.
| Source | Data as of | What we found |
|---|---|---|
| California Department of Social Services, Community Care Licensing inspection records | Sep 28, 2026 | See above |
| California Medicaid provider list | Mar 3, 2026 | Not on the state list we checked. These lists are often incomplete. |
| U.S. Department of Labor wage and hour cases | Oct 15, 2026 | Nothing on record |
| OSHA workplace safety inspections since 2016 | Oct 15, 2026 | Nothing on record |
| County of Santa Clara Department of Environmental Health kitchen inspections | Oct 15, 2026 | No kitchen matched |
| FEMA flood map | See above | |
| USDA wildfire risk | Apr 15, 2026 | Not shown: no FEMA wildfire rating of moderate or higher here |
| FEMA National Risk Index | See above | |
| CMS hospitals, home health, dialysis, hospice and doctors; OpenStreetMap pharmacies | See above | |
| HUD Multifamily Properties - Assisted | Jul 6, 2026 | Nothing on record |
| State Veterans Homes (NASVH directory) | Sep 20, 2026 | Nothing on record |
| CMS Hospice - General Information | Aug 19, 2026 | Nothing on record |
| CMS Home Health Care Agencies | May 27, 2026 | Nothing on record |
| The community’s own website | See above |
Common questionsAnswers to 4 questions families ask
What type of care does Carlton Plaza of San Jose provide?
Carlton Plaza of San Jose is licensed by the state of California for assisted living in San Jose, California. Its licensed capacity is 183 residents.
Does Lilisity rate Carlton Plaza of San Jose?
No. We publish state licensing details for Carlton Plaza of San Jose but no score, rating, or ranking. Only communities on the Top Communities list or with a Senior Living Alliance Excellence Award, both based on phone-verified resident and family interviews, are ranked.
How much does Carlton Plaza of San Jose cost?
Assisted Living in Santa Clara County typically starts at $4,000 to $6,500 a month. Based on 15 communities that publish prices. These are area figures, not this community's price. The starting prices it publishes are in the Prices section on this page.
How do I contact Carlton Plaza of San Jose?
Use Carlton Plaza of San Jose's website, carltonseniorliving.com/community/san-jose, or visit at 380 Branham Lane, San Jose, CA 95136.
How Lilisity works. The only scores or rankings Lilisity publishes are the Top Communities list and the Excellence Awards, both built from phone-verified resident and family interviews. Communities can pay Lilisity a flat monthly fee to manage their own listing: photos, prices, contact details, and receiving the inquiries families choose to send them. The fee is the same no matter how many families contact them or move in. Senior Living Alliance, which runs Lilisity, offers the same listing to its member communities as part of their membership; members pay SLA for its resident and family interview program. No community pays Lilisity per inquiry, per referral or per move-in. Payment never changes a testimonial, a rating, or the order of search results. The "Nearby Senior Living Alliance communities" box shows member communities only. How we verify testimonials · How we are paid