Assisted Living
Best Care Guest Home
817 S Oaks Avenue, Ontario, CA 91762 · Map
Licensed for 14 residents · STA CLARA INC
Best Care Guest Home is a state-licensed assisted living community in Ontario, California. It is licensed for 14 residents. Lilisity publishes no score or ranking for this community; the details below come from the state licensing record.
Prices
This community does not publish its prices.
Area costs
Lilisity’s independent report
What the public record shows
Gathered by Lilisity from state and federal sources. Communities can’t edit this part of the page.
License
Active, 14 residents
RESIDENTIAL CARE ELDERLY 361880991, licensed since Nov 13, 2020. Licensee STA CLARA INC.
Nearest emergency room
1.9 miles
Montclair Hospital Medical Center, rated 3 of 5 stars by CMS.
Side by side with nearby communities
The 4 nearest communities that offer assisted living, by straight-line distance. Prices are starting prices each community publishes; we never show estimates.
| Community | Distance | Licensed capacity | Published starting price | License | Inspection citations |
|---|---|---|---|---|---|
| Best Care Guest Home this community | 14 | Not published | Active | 5 Type A, 4 Type B | |
| Hacienda Living | 1.2 mi | 6 | Not published | Active | 2 Type A, 2 Type B |
| Inland Christian Home (Independent Living and Assisted Living and Continuing Care) | 1.3 mi | 297 | $2,595/mo | Active | 4 Type A, 4 Type B |
| Meridian at Chino | 1.5 mi | 156 | Not published | Active | 3 Type A, 2 Type B |
| Allwise Residential Home II | 1.6 mi | 6 | Not published | Active | 0 Type A, 0 Type B |
State inspection record5 Type A, 4 Type B
- Last state visit
- January 14, 2026
- State visits since December 1, 2021
- 11 (including 5 inspections, 4 complaints investigated)
- Type A citations
- 5 immediate risk
- Type B citations
- 4 potential risk if not corrected
- Complaint allegations investigated
- 9: 2 substantiated, 7 not substantiated
- License active since 2020
Citations (9), newest first
- 87468.1(a)(2) (plan of correction due January 21, 2026): Personal Rights of Residents in All Facilities. Lists the basic rights of every resident, including dignity, safe and comfortable accommodations, and freedom from punishment, humiliation and abuse.
- 87465(h)(4) (plan of correction due November 24, 2025): Incidental Medical and Dental Care Services. Centrally stored medicines must be locked up, kept in their original labeled containers, and tracked in a written record.
- 87465(c)(3) (plan of correction due November 24, 2025): Incidental Medical and Dental Care Services. Staff may help a resident take as-needed nonprescription medicine only with written instructions from the resident's doctor.
- 87203 (plan of correction due February 26, 2025): Fire Safety. The community must meet the State Fire Marshal's fire safety rules.
- 87303(d) (plan of correction due November 24, 2023): Maintenance and Operation. Rules for keeping the building clean, safe and in good repair, including room temperature, lighting, water, waste, laundry, emergency lighting and call signal systems.
Show all 8
- 87303(e)(5) (plan of correction due November 24, 2023): Maintenance and Operation. Rules for keeping the building clean, safe and in good repair, including room temperature, lighting, water, waste, laundry, emergency lighting and call signal systems.
- 87608(a)(3) (plan of correction due November 24, 2023): Postural Supports. The community must help residents with daily activities they cannot do themselves, and may use postural supports only under set conditions.
- 87465(h)(5) (plan of correction due November 16, 2023): Incidental Medical and Dental Care Services. Centrally stored medicines must be locked up, kept in their original labeled containers, and tracked in a written record.
Show all citations (1 more)
- 87203 (plan of correction due November 16, 2023): Fire Safety. The community must meet the State Fire Marshal's fire safety rules.
Plain meanings are our short reading of the rule cited, from the state’s regulation text. The state’s report says what happened.
Complaints with substantiated allegations (date the finding was approved)
- January 30, 2026: 1 substantiated, 1 unsubstantiated, 1 Type B citation
- February 28, 2025: 1 substantiated, 2 unsubstantiated, 1 Type A citation
Complaints with no substantiated allegation (2)
- July 22, 2025: 1 unsubstantiated
- October 30, 2024: 3 unsubstantiated
Every state visit (13)
- January 14, 2026: Complaint visit (2)
- November 21, 2025: Inspection
- August 21, 2025: Other visit
- June 17, 2025: Complaint visit
- February 25, 2025: Complaint visit (2)
Show all 11
- November 7, 2024: Inspection
- October 19, 2024: Complaint visit
- March 28, 2024: Other visit
- November 15, 2023: Inspection
- November 9, 2022: Inspection
- December 1, 2021: Inspection
Read every report on the state’s site →
What these terms mean
Type A citations are for “the most serious type of violations in which there is an immediate risk to the health, safety or personal rights of those in care,” and are issued “even if the violation is corrected on the spot.”
Type B citations are for “a violation that, if not corrected, may [pose] an immediate risk to the health, safety or personal rights of clients,” such as faulty medical record keeping or staff training.
CCLD: “There is no difference between an inconclusive and an unsubstantiated complaint allegation. Both terms mean that there was no preponderance of evidence to prove that an alleged violation occurred.” Allegations CCLD finds unfounded are also not substantiated.
This community is licensed for 14 residents; larger communities are visited and complained about more often, so read counts with size in mind. Source: California Department of Social Services, Community Care Licensing, data as of September 28, 2026, covering the five years of records the state publishes. The state’s advice: “Never rely on this information alone to make a decision about a facility. Always visit facilities in person.”
License and ownershipActive license, licensee STA CLARA INC
- License type
- RESIDENTIAL CARE ELDERLY
- License number
- 361880991
- License status
- Active
- Licensed since
- 2020-11-13
- Licensed capacity
- 14
- Licensee
- STA CLARA INC
- County
- San Bernardino County
- Administrator
- Richie Garcia
Source: California state licensing records (agency listing), retrieved 2026-09-09. Licensing status is a matter of public record; it is not a quality rating.
Administrator name from the California licensing record, as of Sep 9, 2026.
Paying with Medicaid and other programsOn the California list of Medicaid providers (2026)
On the California list of Medicaid providers. Listed as BEST CARE GUEST HOME under Assisted Living Waiver (ALW). (state list, as of Mar 3, 2026)
Being on the list means the community has taken part in the program. Ask whether it has a Medicaid opening now, and how many residents it serves on Medicaid.
How Medicaid pays for care in California
- Assisted Living Waiver (ALW). Medi-Cal can pay for assisted living care services through the Assisted Living Waiver, but only in 15 counties, only for people who need nursing home level care, and there is a waitlist. The resident still pays room and board. (state page)
- Waitlist. The Assisted Living Waiver has a waitlist. DHCS reported 18,365 people on it in December 2025. (source)
Staff pay and workplace safety1 federal wage case with violations found
Federal records about how the employer here treats its staff.
Federal wage and hour cases
The Department of Labor checks that staff are paid minimum wage and overtime as the law requires.
- Findings for Mar 22, 2010 to Mar 21, 2012. Violations found: Fair Labor Standards Act (pay and hours). Employer as DOL recorded it: Bestcare Guest Home (Romeo Ignacio - Sole Proprietorship). Case 1647848.
Source: U.S. Department of Labor, Wage and Hour Division enforcement data, loaded Oct 15, 2026. Concluded cases only. The dates are the period in which DOL found violations, not when the case opened or closed. Back wages are what the employer agreed to pay; penalties are what DOL assessed. DOL does not publish a page for each case, so search the dataset by case number.
Location and nearby careNearest hospital 1.9 mi, nursing home 1.0 mi, pharmacy 1.6 mi
- Nearest hospital with an emergency room
- Montclair Hospital Medical Center, Montclair. 1.9 miles away, straight line. CMS overall hospital rating: 3 of 5 stars.
- Nearest Medicare nursing home
- Montclair Manor Care Center, Montclair. 1.0 mile away, straight line.
- Nearest home health agency office
- Excellence Home Health Care Agency Inc, Chino. 1.3 miles away, straight line. Agencies travel to clients, so ask which ones serve this address.
- Nearest pharmacy
- Rite Aid. 1.6 miles away, straight line. From OpenStreetMap, which does not list every pharmacy, so one may be closer.
- Area
- USDA classes ZIP code 91762 as metropolitan (metropolitan core).
- Dialysis within 15 miles
- Ontario Dialysis, Inc., Ontario, 0.5 miles away, straight line (CMS rating 1 of 5 stars)
Ontario Holt Dialysis Center, Inc., Ontario, 0.5 miles away, straight line (CMS rating 1 of 5 stars)
Davita Montclair Dialysis Center, Montclair, 2.6 miles away, straight line (CMS rating 3 of 5 stars) - Hospice
- 137 Medicare hospices tell CMS they serve ZIP code 91762.
Dignity Hospice, office in Ontario, 1.5 miles away, straight line
Cardinal Hospice And Palliative Care, office in Ontario, 1.6 miles away, straight line
Beacon Hospice Care, office in Ontario, 1.7 miles away, straight line - Nearest geriatric medicine practice
- Golden State Medical Group, Montclair. 2.1 miles away, straight line. 1 geriatric medicine doctor listed there.
Distances are straight lines from the community, not driving distance. Hospitals, home health, dialysis, hospice and doctors come from CMS provider data (CMS, hospital list updated Jul 22, 2026). Star ratings are CMS’s own.
Emergency and natural hazard riskFEMA overall risk relatively high; outside FEMA's high-risk flood areas
Public hazard maps for this location. Ask the community about its emergency plan, its generator and where residents would go in an evacuation.
- Flood zone
- Outside the high and moderate risk flood areas on FEMA's flood map (Zone X, minimal flood hazard, or not studied). (FEMA flood map)
- FEMA National Risk Index
- Overall: relatively high. By hazard: inland flooding very high, wildfire relatively low, tornado very low, heat wave relatively low, earthquake relatively high. These are FEMA’s ratings for the census tract, compared with tracts nationwide. (FEMA, December 2025)
A flood zone describes the map at this point, not the building's elevation. In an emergency, follow the local emergency management agency.
Questions to ask on a tour10 questions picked for this community from its record
Picked for this community from its record. Ask them in person and write down the answers.
- The state recorded a finding in January 2026. What was it, and how was it fixed?
- What does the base rate include, and when did rates last go up?
- How many caregivers are on duty during the day and at night?
- What happens if care needs increase? When would someone need to move?
- What fees are charged at move-in?
- How do you tell families about falls, illness or changes?
- How long have the executive director and the head of care been here?
- Who gives medications, and what training do they have?
- For what reasons can a resident be asked to leave?
- Is the apartment held during a hospital stay, and at what cost?
What we checked12 public sources we searched, with dates
Every public source we searched for this community. “Nothing on record” means we found no record that matched it. A record can be missed when a name or address differs.
| Source | Data as of | What we found |
|---|---|---|
| California Department of Social Services, Community Care Licensing inspection records | Sep 28, 2026 | See above |
| California Medicaid provider list | Mar 3, 2026 | See above |
| U.S. Department of Labor wage and hour cases | Oct 15, 2026 | See above |
| OSHA workplace safety inspections since 2016 | Oct 15, 2026 | Nothing on record |
| FEMA flood map | See above | |
| USDA wildfire risk | Apr 15, 2026 | Not shown: FEMA rates wildfire risk here relatively low |
| FEMA National Risk Index | See above | |
| CMS hospitals, home health, dialysis, hospice and doctors; OpenStreetMap pharmacies | See above | |
| HUD Multifamily Properties - Assisted | Jul 6, 2026 | Nothing on record |
| State Veterans Homes (NASVH directory) | Sep 20, 2026 | Nothing on record |
| CMS Hospice - General Information | Aug 19, 2026 | Nothing on record |
| CMS Home Health Care Agencies | May 27, 2026 | Nothing on record |
Common questionsAnswers to 4 questions families ask
What type of care does Best Care Guest Home provide?
Best Care Guest Home is licensed by the state of California for assisted living in Ontario, California. Its licensed capacity is 14 residents.
Does Lilisity rate Best Care Guest Home?
No. We publish state licensing details for Best Care Guest Home but no score, rating, or ranking. Only communities on the Top Communities list or with a Senior Living Alliance Excellence Award, both based on phone-verified resident and family interviews, are ranked.
How much does Best Care Guest Home cost?
Assisted Living in California typically starts at $3,800 to $6,100 a month. Based on 267 communities that publish prices. These are area figures, not this community's price. Best Care Guest Home does not publish its prices.
How do I contact Best Care Guest Home?
Visit Best Care Guest Home at 817 S Oaks Avenue, Ontario, CA 91762.
How Lilisity works. The only scores or rankings Lilisity publishes are the Top Communities list and the Excellence Awards, both built from phone-verified resident and family interviews. Communities can pay Lilisity a flat monthly fee to manage their own listing: photos, prices, contact details, and receiving the inquiries families choose to send them. The fee is the same no matter how many families contact them or move in. Senior Living Alliance, which runs Lilisity, offers the same listing to its member communities as part of their membership; members pay SLA for its resident and family interview program. No community pays Lilisity per inquiry, per referral or per move-in. Payment never changes a testimonial, a rating, or the order of search results. The "Nearby Senior Living Alliance communities" box shows member communities only. How we verify testimonials · How we are paid