Villa Hermosa

Last inspection

August 18, 2026

Inspections

7, 15 deficiencies cited

Complaint inspections

6, 4 with deficiencies cited

Enforcement cases

2, $5,500 in civil penalties

• License active since 2014

Enforcement cases

• January 30, 2026: Civil Penalty $4,750 (complete) case closed (complete)
• February 8, 2024: Civil Penalty $750 (complete) case closed (complete)

August 18, 2026: complaint inspection, 1 deficiency

• Environmental Standards R9-10-820.A.1.b
  Based on observation and interview, the manager failed to ensure that the premises and equipment used at the assisted living facility were free from a condition or situation that may cause a resident or other individual to suffer physical injury. The deficient practice posed a physical health and safety risk to the residents.
  Plan of correction accepted; correction date given by the community: September 24, 2026

October 14, 2025: complaint inspection, 6 deficiencies

• Health care institutions; fall prevention and fall recovery; training programs; definition A.R.S. § 36-420.01.A
  Based on record review, documentation review, and interview, the manager failed to ensure that a personnel record for each employee included initial training in fall prevention and fall recovery for four of nine personnel records reviewed.
  Plan of correction accepted; correction date given by the community: January 28, 2026
• Administration R9-10-803.A.9
  Based on documentation review, record review, and interview, the governing authority failed to ensure compliance with Arizona Revised Statutes (A.R.S.) § 36-411, for five of nine personnel records reviewed. The deficient practice posed a risk if the employees were a danger to a vulnerable population.
  Plan of correction accepted; correction date given by the community: January 5, 2026
• Administration R9-10-803.C.1.e.i-iv
  Based on record review and interview, the manager failed to ensure a policy and procedure was implemented to protect the health and safety of a resident that covered cardiopulmonary resuscitation (CPR) training for applicable employees, which included a demonstration of the employee's ability to perform CPR, for two of nine personnel records reviewed.
  Plan of correction accepted; correction date given by the community: January 5, 2026
• Personnel R9-10-806.A.4.a-b
  Based on record review and interview, the manager failed to ensure that a caregiver’s skills and knowledge were verified and documented before the caregiver provided physical health services for six of nine personnel records reviewed. The deficient practice posed a risk if the employees were unable to meet residents’ needs.
  Plan of correction accepted; correction date given by the community: January 5, 2026
• Personnel R9-10-806.A.9
  Based on record review and interview, the manager failed to ensure that a caregiver received orientation that was specific to the duties to be performed by the caregiver before they provided assisted living services to a resident for four of nine personnel records reviewed. The deficient practice posed a risk if the employees were unable to meet residents’ needs.
  Plan of correction accepted; correction date given by the community: January 5, 2026
• Personnel R9-10-806.A.10
  Based on record review and interview, the manager failed to ensure a caregiver provided current documentation of first aid and cardiopulmonary resuscitation (CPR) training before providing assisted living services, for three of nine personnel records reviewed. The deficient practice posed a risk if a caregiver was unable to meet a resident's needs during an emergency.
  Plan of correction accepted; correction date given by the community: January 5, 2026

March 13, 2025: complaint inspection, 2 deficiencies

• Administration R9-10-803.K.1-2
  Based on documentation review and interview, the manager failed to provide written notification to the Department of a resident's unexpected death within one working day after the resident's death.
  Plan of correction accepted; correction date given by the community: May 5, 2025
• Emergency and Safety Standards R9-10-818.D.1
  Based on record review, documentation review, and interview, the manager failed to ensure a caregiver or an assistant caregiver immediately notified the resident's emergency contact and primary care provider when a resident had an accident, emergency, or injury that resulted in the resident needing medical services.
  Plan of correction accepted; correction date given by the community: May 5, 2025

January 9, 2024: complaint inspection, 6 deficiencies

• Administration R9-10-803.A.7
  Based on documentation review and interview, the governing authority failed to notify the Department according to Arizona Revised Statutes (A.R.S.) § 36-425(I) when there was a change in the manager and identify the name and qualifications of the new manager.
  Plan of correction accepted; correction date given by the community: January 9, 2024
• Personnel R9-10-806.A.1.b.iv.1-4
  Based on record review, documentation review observation, and interview, the manager failed to ensure a caregiver provided documentation of completion of a caregiver training program approved by the Department or the Board of Examiners for Nursing Care Institution Administrators and Assisted Living Facility Managers (NCIA) for one of ten personnel records sampled. The deficient practice posed a risk if E4 was not able to meet the needs of residents.
  Plan of correction accepted; correction date given by the community: January 28, 2024
• Personnel R9-10-806.A.4.a
  Based on documentation review, and interview the manager failed to ensure a caregiver's skills and knowledge were verified and documented before providing physical health services, for one of ten personnel records sampled. The deficient practice posed a risk if the employees were unable to meet a resident's needs.
  Plan of correction accepted; correction date given by the community: January 28, 2024
• Service Plans R9-10-808.A.5.a-d
  Based on record review and interview, the manager failed to ensure a resident had a written service plan which, when initially developed and when updated, was signed and dated by the resident or resident's representative, the manager, or the nurse or medical practitioner who reviewed the service plan, for three of ten resident records reviewed.
  Plan of correction accepted; correction date given by the community: January 20, 2024
• Personal Care Services R9-10-814.F.1-4
  Based on record review, documentation review, and interview, the manager failed to ensure service plans for residents receiving personal care services included skin maintenance to prevent and treat bruises, injuries, pressure sores, and infections, offering sufficient fluids to maintain hydration, and incontinence care that ensures that a resident maintains the highest practicable level of independence, for five of ten resident records sampled.
  Plan of correction accepted; correction date given by the community: January 19, 2024
• R9-10-819.A.6 R9-10-819.A.6
  Based on observation and interview, the manager failed to ensure hot water temperatures were maintained between 95º F and 120º F in areas of an assisted living facility used by residents.
  Plan of correction accepted; correction date given by the community: January 18, 2024

Other inspection reports

• March 8, 2024: compliance (annual) inspection. Based on Arizona Revised Statutes, §36-424(B) and Arizona Administrative Code, R9-10-109(E), the Department may not conduct an onsite compliance inspection during the time of the accreditation report. The licensee submitted to the Department the current accreditation report from the Commission on Accreditation of Rehabilitation Facilities (CARF), valid from September 14, 2023 through October 31, 2026. If the health care institution's accreditation report is not valid for the entire licensing fee period of March 1, 2024 through February 28, 2025, the Department may conduct a compliance inspection of the health care institution during the time period the department does not have a valid accreditation report for the health care institution. Read the Statement of Deficiencies on AZ Care Check.

Inspections with no deficiencies listed

• July 22, 2025: complaint inspection. No deficiencies were found during the on-site investigation of complaints 00137100 and 00137008 conducted on July 22, 2025.
• July 18, 2025: complaint inspection. No deficiencies were found during the on-site investigation of complaint 00136898 conducted on July 18, 2025.

Read the full record on AZ Care Check →

ADHS writes a Statement of Deficiencies after each inspection that finds a rule was not met. The community then files a plan of correction, which ADHS accepts or rejects. ADHS investigates complaints on site. A complaint inspection that ends with “No deficiencies were found” did not find a rule violation; deficiencies cited on a complaint inspection are listed with that inspection. AZ Care Check does not list complaints that did not lead to an on-site inspection. Enforcement cases are actions ADHS takes after an inspection, such as a civil money penalty, a provisional license or a license revocation, with their status. This community is licensed for 135 residents; larger communities are inspected and reported on more often, so read counts with size in mind. Source: Arizona Department of Health Services, Licensing Services, AZ Care Check, data as of October 15, 2026, showing all records on AZ Care Check (back to September 5, 2023). Always visit in person and ask the community about anything listed here.