“I'm very happy here. The staff is excellent; I think they're beyond reproach, and I can't imagine it being any better. The meals are much improved, and the servers are excellent. I play bingo and attend the music activities, and I think the activities are superior in general. Housekeeping and laundry are excellent, and the few repairs I've needed were done very quickly and very well. I'm happy with my apartment and feel safe and comfortable here.”
Independent Living and Assisted Living
The Manor Village at Desert Ridge
5560 East Deer Valley Drive, Phoenix, AZ 85054 · Map
Independent LivingAlso assisted living
146 residentsLicensed capacity
$3,400 to $4,900/moTypical assisted living start in Maricopa County, from 65 communities that publish prices
20+ interviewsPhone-verified by Senior Living Alliance
What residents and families say
Verified by phone interview
Senior Living Alliance interviews named residents and family members by phone and records each call. Every testimonial is dated and published as given. How we verify
19 more testimonials
“The staff here are phenomenal. Management is always very helpful and a delight to work with. My mother, a picky eater, really enjoys the dinners, and the meals look delicious. There is always something going on, like wind down Wednesday. Laundry comes back the same day, and they get out stains I thought would never come out. The transportation was always on time and easy to schedule. The caregivers are awesome and so friendly that my mother gets excited when she sees them.”
“Management seems to care. They listen, and when they say they'll do something, they follow through. The food is very good, tasty as well as good for our souls, and the servers are polite. Housekeeping does a good job and shows up regularly, and the building appears well maintained. If I need a hand with anything, there's somebody around. I think it's worth it, and I feel safe and comfortable here.”
“My mom really likes it here. The staff who help her are really nice and good, and the front desk always points me where I need to go since I live out of state. She raves about the food and looks forward to every meal, and on our first visit the dining room staff asked about her favorite things so they could have them. Her apartment is clean when we visit, maintenance hung her TV, and I would definitely recommend it.”
“The management is incredibly supportive and always available to listen. The food is delicious, with plenty of options thanks to the new chef. The activities are engaging, especially for my wife, and the housekeeping services are top-notch. Everything feels well-maintained, and the staff is friendly and helpful. I highly recommend this place to anyone looking for a welcoming community.”
“The management team is incredibly responsive and always available to help. The food is excellent, with plenty of options to choose from, and the dining staff is very polite. There are so many activities available, ensuring there's never a dull moment. Overall, I feel safe and comfortable here, and I would definitely recommend this place to anyone looking for a vibrant community.”
“The management is attentive and friendly, making me feel right at home. The dining experience has improved tremendously, with delicious meals and a great atmosphere. The activities are engaging, and the staff goes above and beyond to ensure everyone feels included. My apartment is lovely, and I truly appreciate the cleanliness and care provided by the housekeeping team. Overall, I highly recommend this place for anyone looking for a supportive community.”
“The staff genuinely cares about the residents, which makes a huge difference. The dining options are impressive, and we enjoyed a lovely Mother's Day brunch that was beautifully presented and delicious. The activities offered are varied and engaging, keeping my mom active and social. Overall, I feel the community provides great value, and I would highly recommend it to others looking for a supportive environment.”
“The atmosphere is welcoming, and the management team is incredibly friendly and responsive. The dining staff consistently provides great service, and the food is delicious and diverse. The housekeeping and laundry services are top-notch, leaving everything clean and tidy. Overall, I feel that my parents are in a safe and comfortable environment, and I would highly recommend this community to others looking for a great place for their loved ones.”
“I recently had a wonderful experience vising my friend at this senior living facility. The management team is truly dedicated and has created a warm, welcoming environment that feels cozy and inviting. The food is fantastic with plenty of variety, and they are very flexible in accommodating residents' needs. There are also great activities on offer, even if some residents may not participate. Overall, I would highly recommend this community to anyone looking for a supportive and pleasant place to call home.”
“I had a good experience where my sister stayed for a year. The staff were incredibly nice and competent, always doing their best. The management was efficient and responsive, so I felt confident in their care. The food was tasty, with plenty of choices, and the activities offered were engaging while they had a great director. Overall, it's a community I would recommend to others looking for a supportive environment.”
“My mom has lived at this community for over a year now, and I couldn’t be happier with our experience. The management is incredibly responsive and every concern I've raised has been addressed promptly. My mom enjoys the variety of activities available, and she appreciates the dining options. The staff is friendly and makes her feel at home, which is so important. I highly recommend this place to anyone searching for a supportive and welcoming environment for a loved one.”
“Both of my parents are at the community and I would definitely recommend it. They are so caring and so receptive and so available.They are just very caring people and I appreciate that so much.”
“I've been in other places for 5 years and this place is outstanding. Management is excellent, I'm happy with my accommodations, and there are a lot of activities here to participate in. My housekeeping is excellent, provided weekly, and laundry is done efficiently. The healthcare staff is excellent and everyone is dedicated. I feel safe and comfortable here. The owners of this community are very skilled and know what we need, or what Assisted Living and Independent Living people need.”
“The staff here are wonderful people, very knowledgeable and they do a great job. They also provide very good food that I am pleased with and activities that are wonderful. Overall you get a lot of value for the price here.”
“It is so obvious that the care team has been very well trained.Anytime I use my pendant, they have been right there to help me. The managment team just really cares. They reassured me that any issues I had, they would handle.”
“My mom loves the activities at the community. The exercise classes and the arts and craftsare great! I know she has loved the live music. She is not a TV watcher and Sherri has been really great at giving her puzzles and crafts to do while other people watch a movie.”
“The food here is fabulous, the staff is extremely nice, the activities are wonderful and the maintenance has been fabulous.”
“The management is very efficient and if you have a question they answer it. The dining is very good and the wait staff are very efficient. The food quality is excellent and the variety is good. The activities are very good too. There is a calendar of monthly activities and then there is a daily activity update if anything has changed. The housekeepers clean on a regular basis and they do a good job. The maintenance staff are very efficient and they take care of the problem. I would definitely recommend this community because I am very satisfied.”
“I think that everything seems to be going well. I feel like I am listened to by management, the food is good, and the servers are wonderful. I participate in a lot of the activities and we are well taken care of.”
About the community
The Manor Village at Desert Ridge is a state-licensed independent living, assisted living community in Phoenix, Arizona. It is licensed for 146 residents. 20+ residents and family members have shared phone-verified testimonials through Senior Living Alliance.
Life at The Manor Village at Desert Ridge
Dining
An executive chef plans restaurant-style meals made to order for different tastes and diets. Residents eat in the Medallion Dining Room or on its outdoor patio, or stop by the Apple a Day Bistro for coffee and baked goods. Carry-out meals and room service are available, guests are welcome, and the culinary team caters birthdays and other occasions.
Activities
The Keep Fit program offers yoga, strength training, stretch and balance classes, and water aerobics. Residents have social, recreational and cultural events, regular group outings, happy hour in the lounge, art classes and movies in the theater. An in-house music therapist leads group and one-on-one sessions.
Amenities
- Heated outdoor pool and spa
- Tennis and pickleball courts
- Fitness center
- Spa and beauty salon
- Theater
- Games room
- Library and computer room
- Creative art studio
- Fireside lounge and wine bar
- Bistro and coffee shop
- Star gazing patio
- Courtyards and walking paths
Memory care program
Our Hearts Memory Care offers person-centered care in secured neighborhoods with private one-bedroom suites, music therapy, iN2L engagement technology and its own Sunrise dining room.
Floor plans
Ansley (1 bed, 1 bath)590 sq ft
Belle (1 bed, 1 bath)728 sq ft
Camden (1 bed, 1 bath, den)894 sq ft
Dalton (2 bed, 1 bath)965 sq ft
Easton (1 bed, 1 bath, den)1,002 sq ft
Finley (2 bed, 2 bath)1,043 sq ft
Ayden (memory care)446 sq ft
Belmont (memory care)505 sq ft
Prices
This community does not publish its prices.
Area costs
Assisted Living in Maricopa County typically starts at $3,400 to $4,900 a month. Based on 65 communities that publish prices. These are area figures, not this community's price.
Independent Living in Arizona typically starts at $3,000 to $5,300 a month. Based on 23 communities that publish prices. These are area figures, not this community's price.
How this page is paid for. Lilisity is operated by Senior Living Alliance. The Manor Village at Desert Ridge is a member and pays SLA for its resident and family interview program. Payment never changes a testimonial, a rating or the order of search results. Testimonials come from SLA phone interviews. Prices, license details and inspections come from the community’s published rates and public records. How we verify testimonials · How we are paid
Lilisity’s independent report
What the public record shows
Gathered by Lilisity from state and federal sources. Communities can’t edit this part of the page.
State inspections
27Deficiencies cited
13Complaint inspections
Last inspection: Sep 1, 2026. See the record
License
Active, 146 residents
Assisted Living Center-Directed AL11856C.
Nearest emergency room
0.9 miles
Mayo Clinic Hospital, rated 5 of 5 stars by CMS.
State inspection record27 deficiencies, 4 enforcement cases
- Last inspection
- September 1, 2026
- Inspections
- 14, 27 deficiencies cited
- Complaint inspections
- 13, 9 with deficiencies cited
- Enforcement cases
- 4, $2,250 in civil penalties
- License active since 2021
Enforcement cases
- September 29, 2025: Civil Penalty $250 (complete) case closed (complete)
- December 30, 2024: Civil Penalty $1,250 (complete) case closed (complete)
- July 22, 2024: Civil Penalty $500 (complete) case closed (complete)
- March 14, 2024: Civil Penalty $250 (complete) case closed (complete)
September 1, 2026: complaint, compliance (annual) inspection, 2 deficiencies
- Memory Care Services R9-10-816.A.3.a-c
Based on record review and interview, the manager failed to ensure an assisted living facility authorized to provide directed care services, for a resident who received memory care services from the assisted living facility, a medical practitioner: Evaluated the resident within 30 calendar days before acceptance of the resident and at least once every six months throughout the duration of the resident’s need for memory care services; reviewed the assisted living facility’s scope of services; and signed and dated a determination stating that the resident’s needs could be met by the assisted ...
Plan of correction submitted; correction date given by the community: October 31, 2026 - Environmental Standards R9-10-820.A.14.a-c
Based on documentation review and interview, the manger failed to ensure pets allowed in the assisted living facility were licensed consistent with local ordinances; and a dog or cat, vaccinated against rabies.
Plan of correction submitted; correction date given by the community: October 31, 2026
April 23, 2026: complaint inspection, 1 deficiency
- Medical Records R9-10-811.B.1-2
Based on observation and interview, the manager failed to ensure electronic residents' medical records were safeguarded to prevent unauthorized access. The deficient practice posed a risk of protected, sensitive resident health information being disclosed without the resident’s consent or knowledge.
Plan of correction accepted; correction date given by the community: May 6, 2026
November 25, 2025: complaint inspection, 2 deficiencies
- Residency and Residency Agreements R9-10-807.H.1-5
Based on record review and interview, the manager failed to ensure a resident’s written notice of termination of residency in subsection (G) included the date of notice; the reason for termination; the policy for refunding fees, charges, or deposits; the deposition of a resident’s fees, charges, and deposits; and contact information for the State Long-Term Care Ombudsman.
Plan of correction accepted; correction date given by the community: December 2, 2025 - Residency and Residency Agreements R9-10-807.I.1-2
Based on record review and interview, the manager failed to provide a copy of the resident’s current service plan and documentation of the resident’s freedom from infectious tuberculosis when the manager provided the written notice of termination of residency.
Plan of correction accepted; correction date given by the community: December 2, 2025
September 17, 2025: complaint, compliance (annual) inspection, 4 deficiencies
- Residency and Residency Agreements R9-10-807.B.1.a-b
Based on record review and interview, the manager failed to ensure before or at the time of acceptance of an individual, the individual submitted documentation dated within 90 calendar days before the assisted living facility accepted the individual, that included if the individual required continuous medical services; continuous or intermittent nursing services; or restraints; and was dated and signed by a physician, registered nurse practitioner, registered nurse, or physician assistant; for two out of seven sampled residents.
Plan of correction accepted; correction date given by the community: November 6, 2025 - Residency and Residency Agreements R9-10-807.E.1-4
Based on record review and interview, before or within five working days after a resident's acceptance by an assisted living facility, the manager failed to obtain on the residency agreement, the signature of the resident, the resident's representative, the resident's legal guardian, or another individual who has been designated by the individual under A.R.S § 36-3221 to make health care decisions on the individual's behalf for one of seven residents sampled.
Plan of correction accepted; correction date given by the community: September 19, 2025 - Service Plans R9-10-808.C.1.c
Based on record review and interview, the manager failed to ensure that a caregiver or assistant caregiver provided a resident with assistance with activities of daily living according to the resident's service plan for two of seven sampled residents.
Plan of correction accepted; correction date given by the community: September 19, 2025 - Resident Rights R9-10-810.A
Based on record review and interview, the manager failed to ensure that a resident or the resident’s representative received a written copy of the resident rights.
Plan of correction accepted; correction date given by the community: September 19, 2025
Inspections with no deficiencies listed
- December 22, 2025: complaint inspection. No deficiencies were found during the on-site investigation of complaints 00153685 and 00153682 conducted on December 22, 2025 .
- August 22, 2024: change of service inspection. No deficiencies were found during the on-site modification to increase occupancy from 50 Directed Care and 79 Personal Care to 50 Directed Care and 96 Personal Care completed on August 22, 2024.
- July 19, 2024: complaint inspection. An on-site investigation of complaint AZ00212738 and AZ00213231 was conducted on July 19, 2024, and no deficiencies were cited.
- April 2, 2024: complaint inspection. An on-site investigation of complaint AZ00208448 was conducted on April 2, 2024, and no deficiencies were cited .
- March 21, 2024: complaint inspection. An on-site investigation of complaints AZ00207497, AZ00207423, AZ00207249, and AZ00207176 was conducted on March 21, 2024, and no deficiencies were cited.
Read the full record on AZ Care Check →
ADHS writes a Statement of Deficiencies after each inspection that finds a rule was not met. The community then files a plan of correction, which ADHS accepts or rejects. ADHS investigates complaints on site. A complaint inspection that ends with “No deficiencies were found” did not find a rule violation; deficiencies cited on a complaint inspection are listed with that inspection. AZ Care Check does not list complaints that did not lead to an on-site inspection. Enforcement cases are actions ADHS takes after an inspection, such as a civil money penalty, a provisional license or a license revocation, with their status. This community is licensed for 146 residents; larger communities are inspected and reported on more often, so read counts with size in mind. Source: Arizona Department of Health Services, Licensing Services, AZ Care Check, data as of October 15, 2026, showing all records on AZ Care Check (back to September 5, 2023). Always visit in person and ask the community about anything listed here.
License and ownershipActive license
- License type
- Assisted Living Center-Directed
- License number
- AL11856C
- License status
- Active
- Licensed capacity
- 146
- County
- Maricopa County
Source: Arizona state licensing records (agency listing), retrieved 2026-09-09. Licensing status is a matter of public record; it is not a quality rating.
Paying with Medicaid and other programsHow Medicaid pays for care in Arizona, and other programs
How Medicaid pays for care in Arizona
- Arizona Long Term Care System (ALTCS). Yes. Arizona's Medicaid long-term care program, ALTCS, is for people who need nursing facility level of care. Members do not have to live in a nursing home, and many live in an assisted living facility and get needed services there. (state page)
Ask the community whether it accepts Medicaid.
Location and nearby careNearest hospital 0.9 mi, nursing home 2.4 mi, pharmacy 0.8 mi
- Nearest hospital with an emergency room
- Mayo Clinic Hospital, Phoenix. 0.9 miles away, straight line. CMS overall hospital rating: 5 of 5 stars.
- Nearest Medicare nursing home
- Vi at Grayhawk, a Vi and Plaza Companies Community, Scottsdale. 2.4 miles away, straight line.
- Nearest home health agency office
- Centerwell Home Health, Phoenix. 3.4 miles away, straight line. Agencies travel to clients, so ask which ones serve this address.
- Nearest pharmacy
- CVS Pharmacy. 0.8 miles away, straight line. From OpenStreetMap, which does not list every pharmacy, so one may be closer.
- Area
- USDA classes ZIP code 85054 as metropolitan (metropolitan core).
- Dialysis within 15 miles
- Scottsdale Kidney Center, LLC, Phoenix, 2.4 miles away, straight line (has a shift starting after 5 pm; CMS rating 2 of 5 stars)
032530 Desert Valley Dialysis (Fmc), Phoenix, 3.3 miles away, straight line (CMS rating 3 of 5 stars)
032571 North Scottsdale Dialysis (Fmc), Scottsdale, 4.5 miles away, straight line (has a shift starting after 5 pm; CMS rating 3 of 5 stars) - Hospice
- 25 Medicare hospices tell CMS they serve ZIP code 85054.
Scottsdale Hospice Of The Valley, office in Scottsdale, 3.9 miles away, straight line (CMS family survey rating 5 of 5 stars)
Agave Hospice And Palliative Care, office in Phoenix, 4.0 miles away, straight line (CMS family survey rating 3 of 5 stars)
Haven Hospice, office in Scottsdale, 4.1 miles away, straight line - Nearest geriatric medicine practice
- Honorhealth Medical Group, LLC, Phoenix. 1.8 miles away, straight line. 2 geriatric medicine doctors listed there.
Distances are straight lines from the community, not driving distance. Hospitals, home health, dialysis, hospice and doctors come from CMS provider data (CMS, hospital list updated Jul 22, 2026). Star ratings are CMS’s own.
Emergency and natural hazard riskFEMA overall risk relatively moderate; outside FEMA's high-risk flood areas
Public hazard maps for this location. Ask the community about its emergency plan, its generator and where residents would go in an evacuation.
- Flood zone
- Zone X: 0.2% annual chance (500-year) flood area (moderate risk). (FEMA flood map)
- FEMA National Risk Index
- Overall: relatively moderate. By hazard: hurricane very low, inland flooding relatively moderate, wildfire relatively low, tornado very low, heat wave very high, earthquake relatively low. These are FEMA’s ratings for the census tract, compared with tracts nationwide. (FEMA, December 2025)
A flood zone describes the map at this point, not the building's elevation. In an emergency, follow the local emergency management agency.
Questions to ask on a tour10 questions picked for this community from its record
Picked for this community from its record. Ask them in person and write down the answers.
- The state recorded a finding in September 2026. What was it, and how was it fixed?
- What does the base rate include, and when did rates last go up?
- How many caregivers are on duty during the day and at night?
- What happens if care needs increase? When would someone need to move?
- What fees are charged at move-in?
- How do you tell families about falls, illness or changes?
- How long have the executive director and the head of care been here?
- Who gives medications, and what training do they have?
- For what reasons can a resident be asked to leave?
- Is the apartment held during a hospital stay, and at what cost?
What we checked12 public sources we searched, with dates
Every public source we searched for this community. “Nothing on record” means we found no record that matched it. A record can be missed when a name or address differs.
| Source | Data as of | What we found |
|---|---|---|
| Arizona Department of Health Services, Licensing Services inspection records | Oct 15, 2026 | See above |
| U.S. Department of Labor wage and hour cases | Oct 15, 2026 | Nothing on record |
| OSHA workplace safety inspections since 2016 | Oct 15, 2026 | Nothing on record |
| FEMA flood map | See above | |
| USDA wildfire risk | Apr 15, 2026 | Not shown: FEMA rates wildfire risk here relatively low |
| FEMA National Risk Index | See above | |
| CMS hospitals, home health, dialysis, hospice and doctors; OpenStreetMap pharmacies | See above | |
| HUD Multifamily Properties - Assisted | Jul 6, 2026 | Nothing on record |
| State Veterans Homes (NASVH directory) | Sep 20, 2026 | Nothing on record |
| CMS Hospice - General Information | Aug 19, 2026 | Nothing on record |
| CMS Home Health Care Agencies | May 27, 2026 | Nothing on record |
| The community’s own website | Could not read the site |
Common questionsAnswers to 4 questions families ask
What type of care does The Manor Village at Desert Ridge provide?
The Manor Village at Desert Ridge is licensed by the state of Arizona for independent living, assisted living in Phoenix, Arizona. Its licensed capacity is 146 residents.
Does The Manor Village at Desert Ridge have verified testimonials?
Yes. 20+ residents and family members have shared testimonials about The Manor Village at Desert Ridge through phone interviews verified by Senior Living Alliance.
How much does The Manor Village at Desert Ridge cost?
Assisted Living in Maricopa County typically starts at $3,400 to $4,900 a month. Based on 65 communities that publish prices. These are area figures, not this community's price. The Manor Village at Desert Ridge does not publish its prices.
How do I contact The Manor Village at Desert Ridge?
Use The Manor Village at Desert Ridge's website, themanorvillage.com/welcome-manor-village-scottsdale-az, or visit at 5560 East Deer Valley Drive, Phoenix, AZ 85054.
Senior Living Alliance member. The Manor Village at Desert Ridge is a member. Members pay SLA for its resident and family interview program. Payment never changes a testimonial or what appears on this page. How we are paid
Is this your community? Claim this listing