Surprise Comfort Home Care

Last inspection

September 18, 2026

Inspections

7, 10 deficiencies cited

Complaint inspections

4, 4 with deficiencies cited

Enforcement cases

1, $500 in civil penalties

• License active since 2023

Enforcement cases

• February 25, 2025: Civil Penalty $500 (complete) case closed (complete)

March 24, 2026: complaint, compliance (annual) inspection, 3 deficiencies

• Emergency responders; patient information; hospitals; discharge planning; patient screenings; discharge document A.R.S. § 36-420.04.A.1-9
  Based on record review, and interview, the manager failed to provide to the emergency responders a written document that included all information required in A.R.S. § 36-420.04, for one of two applicable residents sampled. The deficient practice posed a risk if the emergency responder was not aware of critical health information for the resident.
  Plan of correction accepted; correction date given by the community: May 28, 2026
• Residency and Residency Agreements R9-10-807.B.1.a-b
  Based on record review and interview, the manager failed to ensure that before or at the time of acceptance of an individual, the individual submitted documentation dated within 90 calendar days before the individual was accepted by an assisted living facility, and included whether the individual required continuous medical services, continuous or intermittent nursing services, or restraints and was dated and signed by a medical practitioner or registered nurse.
  Plan of correction accepted; correction date given by the community: May 28, 2026
• Service Plans R9-10-808.A.5.a
  Based on record review and interview, the manager failed to ensure a service plan was signed and dated by the resident or resident's representative when the service plan was initially developed or when updated, for one of three sampled residents.
  Plan of correction accepted; correction date given by the community: May 28, 2026

May 8, 2025: complaint inspection, 1 deficiency

• Service Plans R9-10-808.A.2.a-c
  Based on record review and interview, the manager failed to ensure that one of two sampled residents' service plan was developed with assistance and reviewed by the resident or resident’s representative and the manager.
  Plan of correction accepted; correction date given by the community: June 16, 2025

April 16, 2025: complaint, compliance (annual) inspection, 1 deficiency

• Opioid Prescribing and Treatment R9-10-120.F.4.a-c
  Based on documentation review, record review, and interview, the manager failed to ensure an individual authorized to administer opioids identified the resident's need for an opioid before administering the opioid and monitored the resident's response to the opioid for residents who did not have an active malignancy or an end-of-life condition.
  Plan of correction accepted; correction date given by the community: April 17, 2025

December 11, 2024: complaint inspection, 4 deficiencies

• Administration R9-10-803.A.7
  Based on documentation review, observation, and interview, the governing authority failed to notify the Department immediately when there was a change in the manager.
  Plan of correction accepted
• Residency and Residency Agreements R9-10-807.D.2.a
  Based on record review and interview, the manager failed to ensure there was a documented residency agreement with the assisted living facility that included terms of occupancy, including the date of occupancy or expected date of occupancy, for one of two sampled residents.
  Plan of correction accepted
• Directed Care Services R9-10-815.F.2.a.i-ii
  Based on documentation review, observation, and interview, the manager failed to ensure a means of exiting the facility for a resident who did not have a key, special knowledge for egress, or the ability to expend increased physical effort controlled or alerted employees of the egress of a resident from the facility. The deficient practice posed a risk if the facility was unaware of the egress of a resident from the facility.
  Plan of correction accepted
• R9-10-816.F.1 R9-10-816.F.1
  Based on observation and interview, the manager failed to ensure medication stored by an assisted living facility was stored in a separate locked room, closet, cabinet, or self-contained unit used only for medication storage. The deficient practice posed a risk to the physical health and safety of residents with access to the medication.
  Plan of correction accepted

Other inspection reports

• September 18, 2026: modification inspection. On September 18, 2026, an on-site modification inspection was completed. Read the Statement of Deficiencies on AZ Care Check.

Inspections with no deficiencies listed

• December 27, 2023: compliance (initial) inspection. No deficiencies were found during the on-site initial inspection conducted on December 27, 2023.

Read the full record on AZ Care Check →

ADHS writes a Statement of Deficiencies after each inspection that finds a rule was not met. The community then files a plan of correction, which ADHS accepts or rejects. ADHS investigates complaints on site. A complaint inspection that ends with “No deficiencies were found” did not find a rule violation; deficiencies cited on a complaint inspection are listed with that inspection. AZ Care Check does not list complaints that did not lead to an on-site inspection. Enforcement cases are actions ADHS takes after an inspection, such as a civil money penalty, a provisional license or a license revocation, with their status. This community is licensed for 10 residents; larger communities are inspected and reported on more often, so read counts with size in mind. Source: Arizona Department of Health Services, Licensing Services, AZ Care Check, data as of October 15, 2026, showing all records on AZ Care Check (back to September 5, 2023). Always visit in person and ask the community about anything listed here.