Solterra Senior Living

Last inspection

September 2, 2026

Inspections

29, 50 deficiencies cited

Complaint inspections

29, 12 with deficiencies cited

Enforcement cases

9, $11,750 in civil penalties

• No deficiencies cited at the last inspection (September 2026)
• License active since 2008

Enforcement cases

• August 24, 2026: Civil Penalty $500 (complete); Notice of Enforcement Action (complete) case closed (complete)
• July 20, 2026: Civil Penalty $1,000 (complete); Notice of Enforcement Action (complete) case closed (complete)
• February 9, 2026: Civil Penalty $1,000 (complete); Notice of Enforcement (complete) case closed (complete)
• October 6, 2025: Civil Penalty $750 (complete) case closed (complete)
• September 17, 2025: Civil Penalty $1,750 (complete) case closed (complete)

July 16, 2026: complaint inspection, 2 deficiencies

• Service Plans R9-10-808.C.1.g
  Based on record review, observation and interview, the manager failed to ensure the caregiver documented the services provided in the resident's medical record, for three of three residents reviewed. The deficient practice posed a risk as services could not be verified as provided against a service plan.
  Plan of correction accepted; correction date given by the community: August 31, 2026
• Environmental Standards R9-10-820.A.6
  Based on observation, documentation review, and interview, the manager failed to ensure that hot water temperatures were maintained between 95º F and 120º F in areas of an assisted living facility used by residents. The deficient practice posed a health and safety risk for residents.
  Plan of correction accepted; correction date given by the community: July 20, 2026

May 14, 2026: complaint, compliance (annual) inspection, 4 deficiencies

• Administration R9-10-803.C.2
  Based on observation and interview, the manager failed to ensure policies and procedures were available to employees of the assisted living facility. The deficient practice posed a risk as policies and procedures reinforce and clarify standards expected of employees.
  Plan of correction accepted; correction date given by the community: July 8, 2026
• Emergency and Safety Standards R9-10-819.A.4
  Based on documentation review and interview, the manager failed to ensure that a disaster drill for employees was conducted on each shift at least once every three months and documented. The deficient practice posed a risk if employees were unable to implement a disaster plan.
  Plan of correction accepted; correction date given by the community: June 15, 2026
• Emergency and Safety Standards R9-10-819.A.5.a
  Based on documentation review and interview, the manager failed to ensure an evacuation drill for employees and residents was conducted at least once every six months and included all individuals on the premises except for a resident whose medical record contains documentation that evacuation from the assisted living facility would cause harm to the resident. The deficient practice posed a risk if employees were unable to implement the evacuation plan.
  Plan of correction accepted; correction date given by the community: June 15, 2026
• Emergency and Safety Standards R9-10-819.A.7.a
  Based on documentation review and interview, the manager failed to ensure that for an assisted living facility authorized to provide directed care services, an elopement drill for employees was conducted every six months on each shift.
  Plan of correction accepted; correction date given by the community: June 15, 2026

May 4, 2026: complaint inspection, 1 deficiency

• Physical Plant Standards R9-10-821.D.6.c.i-viii
  Based on observation and interview, the manager failed to ensure that a resident's sleeping area that is in the residential unit had a bathroom that provided privacy when in use and contained a window that opens or another means of ventilation. The deficient practice posed a health and safety risk to the residents.
  Plan of correction accepted; correction date given by the community: July 28, 2026

December 11, 2025: complaint inspection, 4 deficiencies

• Administration R9-10-803.A.10
  Based on record review and interview, the manager failed to ensure the health, safety, or welfare of a resident was not placed at risk of harm. The deficient practice posed a risk to health and safety.
  Plan of correction accepted; correction date given by the community: January 20, 2026
• Administration R9-10-803.J.1-6
  Based on documentation review and interview, the manager failed to immediately report suspected exploitation according to A.R.S. § 46-454. The deficient practice posed a risk as a peace officer or the adult protective services (APS) central intake was unable to assess if there was an immediate health and safety concern for the resident and other residents residing in the assisted living facility.
  Plan of correction accepted; correction date given by the community: December 9, 2025
• Service Plans R9-10-808.A.3.a
  Based on record review and interview, the manager failed to ensure a written service plan included documentation of the resident's medical or health problems, including physical, behavioral, cognitive, or functional conditions or impairments, for three of the three residents sampled. The deficient practice posed a risk if medical or health problems were not addressed by the assisted living facility.
  Plan of correction accepted; correction date given by the community: December 31, 2025
• Service Plans R9-10-808.C.1.g
  Based on record review and interview, the manager failed to ensure a caregiver or an assistant caregiver documented the services provided to a resident in the resident's medical record, for two of three sampled residents. The deficient practice posed a health and safety risk as services could not be verified as provided against a service plan.
  Plan of correction accepted; correction date given by the community: December 31, 2025

Inspections with no deficiencies listed

• September 2, 2026: complaint inspection. No deficiencies were found during the on-site investigation of complaints 00173480 and 00184867 conducted on September 2, 2026.
• June 24, 2026: complaint inspection. No deficiencies were found during the on-site investigation of complaint 00174535 conducted on June 24, 2026.
• June 8, 2026: complaint inspection. No deficiencies were found during the on-site investigation of complaint 00172766 was conducted on June 8, 2026.
• January 16, 2026: complaint inspection. No deficiencies were found during the on-site investigation of complaints 00154747, 00154735, and 00154635 conducted on January 16, 2026
• December 22, 2025: complaint inspection. No deficiencies were found during the on-site investigation of complaint 00153133 conducted on December 22, 2025.
• November 20, 2025: complaint inspection. No deficiencies were found during the on-site investigation of complaints 00149830 and 00147438 conducted on November 20, 2025.

Read the full record on AZ Care Check →

ADHS writes a Statement of Deficiencies after each inspection that finds a rule was not met. The community then files a plan of correction, which ADHS accepts or rejects. ADHS investigates complaints on site. A complaint inspection that ends with “No deficiencies were found” did not find a rule violation; deficiencies cited on a complaint inspection are listed with that inspection. AZ Care Check does not list complaints that did not lead to an on-site inspection. Enforcement cases are actions ADHS takes after an inspection, such as a civil money penalty, a provisional license or a license revocation, with their status. This community is licensed for 110 residents; larger communities are inspected and reported on more often, so read counts with size in mind. Source: Arizona Department of Health Services, Licensing Services, AZ Care Check, data as of October 15, 2026, showing all records on AZ Care Check (back to September 5, 2023). Always visit in person and ask the community about anything listed here.